Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)

246 reviews

100 Cedar Mound Rd   Round Lake Park, IL 60073
(Off Route 134 at Porter Dr Next to Timbercreek Mobile Homes, Does Not offer free month of storage from OW rentals)

(847) 740-6478

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(847) 740-6478

100 Cedar Mound Rd
Round Lake Park, IL 60073
(Off Route 134 at Porter Dr Next to Timbercreek Mobile Homes, Does Not offer free month of storage from OW rentals)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nathan Christensen 
Rating:
4.0

Your app sucks especially when uploading pictures of the ID.

Renato Yutuc 
Rating:
5.0

Very easy and convenient!

Marla Willey 
Rating:
5.0

I had trouble using the phone app, but getting used to the technology

Jeffrey Wells 
Rating:
5.0

Customer did not leave a comment.

Barbara Neal 
Rating:
5.0

Helpful and friendly customer service

Chris Collymore 
Rating:
5.0

Only issue I had was the rental was supposed to be a full tank. It wasn't and I was responsible for filling it.

Mark S Lerner 
Rating:
3.0

The location staff were friendly however....the truck did not have the right dolly on it and I had scheduled a pickup before business hours using the app. YOUR APP IS HORRIBLE. THE WORST EXPERIENCE RENTING A TRUCK EVER. AND I HAVE RENTED MANY MANY TIMES. IT TOOK AN HOUR FOR ME TO GET THROUGH THE APP PROCESS AND I HAD TO TALK TO YOU CUSTOMER SERVICE. HORRIBLE APP!!!! GENTLEMAN ON THE PHONE FOR CUSTOMER SERVICE WAS AMAZING BUT HE SAID MANY PEOPLE HAVE ISSUES WITH THE APP. I WILL NEVER USE IT AGAIN!

Kathrine Ison 
Rating:
5.0

Customer did not leave a comment.

JOHN FELAGELLER 
Rating:
1.0

Customer did not leave a comment.

Sarah Styden Gonsalez 
Rating:
5.0

Customer did not leave a comment.

David Holzer 
Rating:
5.0

No need to improve. Everything was done to assist in renting the truck. The service was great. The truck was very helpful. The truck was ready at the pickup time. It was a good day, with no hustle, bustle, or hassle.

MARTHA WHEELER 
Rating:
3.0

The gas thank was not full as stated on the checkout document, and as soon as I drove off the gas dropped down again to half a tank. When I picked up the vehicle it was parked on a hilly area which I think had something to do with the change in the gauge.

Richard Amarh 
Rating:
4.0

Had a low rear tire and had to call for road side repair brdoew we got on the road. Also we never received the furniture dolly and there were not all 12 of the blankets. Gal there was super helpful and called ahead to where we had to the Girnee store so we could get more blankets. Unfortunately Gurnee store didn't have the furniture moving dolly either, so we didn't have one for our trip.

Brooke Gabris 
Rating:
4.0

Cab was not cleaned and smelled horribly of cigarette smoke. There was a rattle/rubbing sound any time the accelerator was pushed. Overall the truck did the job I needed it to do and got me to and from safely.

Kimberly Martinez 
Rating:
4.0

Customer did not leave a comment.

Nicollette Wlodek 
Rating:
4.0

Customer did not leave a comment.

Charles Granada 
Rating:
4.0

Just dropped it off. No issues

Steven Silverman 
Rating:
3.0

Provide gate exit code. Wash vehicles.

Matthew Sonye 
Rating:
5.0

Customer did not leave a comment.

Elia benavibez 
Rating:
1.0

Worst experience and will never use uhaul again

Kiarnan McLaughlin 
Rating:
4.0

Customer did not leave a comment.

Michelle Young 
Rating:
4.0

I will rate as average because some people still prefer a human vs an app and struggled in the beginning with the instructions but then was able to figure it out. But on the contrary the return was simple. Overall great value and was able to contact someone via phone during the day. Thanks

Hector Amaro 
Rating:
5.0

Better signage-you are sort of hidden. Would have never saw it without my GPS-but service was great

Kathy gouzoules 
Rating:
5.0

Customer did not leave a comment.

Dominique Mccarthy 
Rating:
5.0

Customer did not leave a comment.

Jane Fitzsimmons 
Rating:
5.0

Great customer service

regina rogers 
Rating:
5.0

Customer did not leave a comment.

Pedro Rogel 
Rating:
1.0

Customer did not leave a comment.

Michael Bajgert 
Rating:
5.0

Was not aware that I needed to get the code and truck details online, when I ask the rep how I would know the truck I would be getting she said the person at the site will have all that info for me when I arrived, not the case, place was closed, after an 1hr 1/2 of waiting I completed the online setup to get code and truck keys, not a happy for the late start

Fred Matos 
Rating:
4.0

Customer did not leave a comment.

Michael Mason 
Rating:
5.0

Customer did not leave a comment.

Michael Urbanski 
Rating:
3.0

I am upset that I was charged another day, when I dropped it off on Saturday. The rep did not tell me I had to go online to verify I dropped it off. I found out on my own. He wasn’t very helpful, no explanation, just rang me up and gave me the keys and told me where to park the truck if I drop it off after hours and where to put the keys. Never mentioned any extra fees. So I’d say they need to just explain how the renting policy goes. Thank you.

Patricia Tibbits 
Rating:
5.0

You guys did great, no improvements needed.

TIM COBB 
Rating:
5.0

I chose to do the self check in on my phone and I would not recommend it. Once I arrived at the location it had me answer a bunch of questions and verify who I was and it took awhile. I wish that could have been done ahead of time.

Kyler Cleeton 
Rating:
5.0

I rent for 2 days I the row and I like it...good price. And service

RAUL FALCON 
Rating:
5.0

I had a great experience. with this place and truck

RAUL FALCON 
Rating:
5.0

Customer did not leave a comment.

Ryan Nirva 
Rating:
5.0

Was having some issues with the website but I eventually got it to work

Anthony Beaudion 
Rating:
1.0

This feedback is based on the initial experience on November 2nd. During that time I experienced extreme difficulty in making a transfer from a 26ft. vehicle for a 15 footer. During the discrepancy of over three hours, I was in need of immediate technical assistance but was not allowed to have the representative stay on the phone and walk me through the situation. The issue was not resolved until the following day during business hours. I strongly suggest that individuals be available to assist the customer every step of the way if needed during after hours. Once the issue was resolved in person the following day, the experience was excellent.

Lawrence Foster 
Rating:
5.0

Very nice to work with.

JILL KAZ 
Rating:
4.0

Customer did not leave a comment.

Emily Wills 
Rating:
3.0

The app was not working correctly, it wouldn't allow me to tale pictures so my return took almost 40 minutes.

AISHA RANDLE 
Rating:
5.0

Customer did not leave a comment.

Michael Jensen 
Rating:
1.0

Overall customer service awould be great and it would be nice to have an actual employee at the place of business.

ANTONIO DELEON 
Rating:
5.0

Customer did not leave a comment.

Jacob Joyce 
Rating:
4.0

Customer did not leave a comment.

WILLIAM LEICHT 
Rating:
1.0

Had many problems with my reservation at this location. Location staff was Incompetent, inexperienced and low customer service. Equipment was not maintained well. After loosing my reservation, they forced me to get a smaller truck and return it in 3 hrs and then they charge me for a second day after 3 hrs. Overall a very stressful day.

HAMID GHEZAVAT 
Rating:
1.0

Customer did not leave a comment.

ROBIN KELLY 
Rating:
5.0

Customer did not leave a comment.

Eric Poleretzky 
Rating:
5.0

Customer did not leave a comment.

ANTONIO KNIGHT 
Rating:
5.0

Customer did not leave a comment.

MARK BUCKLEY 
Rating:
1.0

Was never sent link to check in equipment... Then was charged an additional fee.... Called to handle situation an got hung up on by the worker at the location I rented truck from upon calling back to resolve this they ignored my call the rest of the day

MICHAEL FOLKES 
Rating:
5.0

Customer did not leave a comment.

GILDARDO GUERRERO ARCOS 
Rating:
4.0

Customer did not leave a comment.

HOMER SEPERGHAN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PFEIL 
Rating:
5.0

I feel when booking on website it should be more clear that even if you pick a site to pick up from you may need to drive FAR to get rental. Your NATIONAL website is not very clear in this

James Fisher 
Rating:
3.0

Customer did not leave a comment.

Robert Bourque 
Rating:
5.0

Customer did not leave a comment.

MIKEL MENDOZA 
Rating:
5.0

Customer service was Awesome and timely manner

WANDA CANADA 
Rating:
5.0

Customer did not leave a comment.

Patrick Doble 
Rating:
5.0

Customer did not leave a comment.

EVELYN ORTIZ 
Rating:
1.0

We had booked the truck for my parents for 9am 2/6. It took about an hour to get the truck out of the location. They had to dig out the truck from all the snow and we had trouble starting the truck. Unacceptable! Also when we had booked the truck I didn't add insurance but it was added to it anyways. I will make sure for future not to pick up at this location.

Cesar Becerril santana 
Rating:
3.0

The storage facility opened late.

Kayla Welk 
Rating:
2.0

The 15ft moving truck I had ordered for pick up was not pick up ready at all. Frozen ice completely covering the windshield. And snow all around the truck. There was no windshield snow cleaner so I had to grab a shovel and take off the ice myself. Not only that I was stuck for 15 mins cause the wheels were too submerged in snow. Had no help and overran took 35 mins to get the truck out after started the rental time. Worst experience

Deylyn Gomez 
Rating:
5.0

Customer did not leave a comment.

Ryan Smith 
Rating:
5.0

very friendly staff easy no stress 5 day truck rental

Dominick Purpura 
Rating:
5.0

Customer did not leave a comment.

CESAR MORALES 
Rating:
5.0

Very happy with this experience, easy, friendly, helpful, and the truck itself was clean and well maintained.

Brett Swanson 
Rating:
3.0

Truck was not cleaned inside

Irma Wilson 
Rating:
3.0

I love how you guys charged me for a dozen furniture pads and you only gave me six so I had to run to Menards and buy tarps to cover my furniture and then I tell you guys this and you still charge me for a dozen when that’s not even what I got so no I would not recommend your service

Jason Patis 
Rating:
5.0

I was told rental was for 24 hours. Then I was told the truck had to be returned the same day. Attendant said I could drop off truck any time that evening, just drop keys in slot on the door. I rented truck at NOON. I returned the truck at 5:30 pm, same day. I had the truck 5.5 hours & charged over $60! I was charged an additional fee for returning truck after hours. BULLSHIT!! I would NOT recommend renting a truck from that location to anyone. I was NEVER informed that there would be a late fee added to my cost. To say I was enraged would be an understatement.

MARTHA WHEELER 
Rating:
5.0

the after hours check in procedure left much to be desired. Won't do that again.

scott dittmer 
Rating:
5.0

Customer did not leave a comment.

MILES FOSTAR 
Rating:
1.0

Office hours listed are 9 AM to 4 PM; was closed when I arrived at 9; I called them & no answer; I knocked a few times, no response. I called U-Haul & was on hold for about 30 minutes & was told it was a GPS issue & that she couldn't help so was transferred & on hold for about 20 minutes more; more people arrived & I had to tell them about the situation. She also placed me on hold for an additional amount of time to correct the time & to find me another location! Other people didn't wait & left! While on hold 2 employees arrived after 10 AM! After a brief discussion, lady in office said that if I was having issues with U-Haul, they'd have issues too! I put c/s lady on speaker & had her talk to office lady. They fixed it but now I'm running over an hour late which was a ripple effect with the movers I got which is why the truck was returned after 4 PM. I also never received an email/message about return procedures as stated in the email for this review & now I'm being charged $20 more! I'd appreciate, if anything, you can waive the $20 fee. This was a horrible experience & doubt I'll use U-Haul & ABC Storage ever again. Should you have any questions or concerns, please contact me.

Jessie Zamora 
Rating:
3.0

This has nothing to do with ABC. They were OK. It's your on-line reservation system that is terrible. It took me an hour to get out of there , after waiting on hold, being transferred, being told I had to turn on the locator on my phone, then having to download your ap only to have it not work, finally speaking to a supervisor who had me out of there in five minute. Why couldn't she help me in the first place? To top it off, I was charged an "after hours fee" even though I had the truck back to ABC by five o'clock. THIS IS ONE OF THE WORST, if not THE worst, business experiences I've ever had. The first thing I did after getting the truck keys was to delete the newly-installed U-Haul ap from my phone. I can guarantee few things in this life, but I can guarantee this with all certainty: I will never, EVER, use U-Haul again.

James Fuller 
Rating:
4.0

The location and staff great. The app is crap. Did not work and kept shutting down . Took almost an hour to get the thing to work then 20 min to go through all the steps. And then to top that off when I called for help the wait time was almost a half an hour. But when I was a few minutes late I received a personal phone call. Same problem with app when leaving. Gave the key to the nice lady that was getting yelled at all the time because of your shit system.

Randy Baldwin 
Rating:
5.0

Customer did not leave a comment.

daphne wells 
Rating:
1.0

The lady at the front desk was extremely rude and unhelpful. Will not recommend.

JUAN RAMON 
Rating:
1.0

II was embarrassed on how the front desk spoke with me and with my friends. She was very mean and have an attitude .She has no quality of dealing with the customers.

Frank Bouda 
Rating:
1.0

The owner of the rental place was rude and not helpful. When asking questions she said to look at the app she doesn't deal with anything that's booked online. And the site wasn't working.

Ryan Zies 
Rating:
3.0

Customer did not leave a comment.

Heather Jennings 
Rating:
5.0

When doing the mobile pick up I guess just a reminder to people that before you drop the key you need to take pictures of the truck odometer and fuel gauge otherwise love the automated service

Kenneth Haycock 
Rating:
1.0

Customer service. Lady at desk round lake park was Extremly rude and short worded. Will never recommend. Truck was dirty. Couldnt get truck we needed. After reserving online our preference and location, it was changed

Raul Castro 
Rating:
4.0

Customer did not leave a comment.

Melissa Tostado 
Rating:
5.0

Customer did not leave a comment.

Willie Mitchell 
Rating:
3.0

Uhaul gave me my worse experience ever. Not only did Uhaul select a location 2 days prior to pick up, but no one was there to give me my rental. It wasn’t for me calling the Round Lake Park location, I may not have had a rental that day. The Round Lake Beach location was a complete joke. Waste of my time! I will give that location a low rating on Google.

Joe Araiza 
Rating:
5.0

If I create an order for a 15' truck a week and a half in advance and everything went through, why was only a 10' truck available? I had to compromise and leave some things behind at my previous apartment just to have enough space in the truck. I don't understand why U-Haul has the audacity to tell its customers the day before the scheduled pick-up date whether the truck will be available or not. That should be on the day of creating an order directly from the website. So U-Haul just processes orders without knowing if the truck is available until the day before pick up? It's rather ludicrous and frustrating to deal with that sort of unprofessionalism. It's unfair to the client. Also, why am I able to order supplies from the website but the pick-up store doesn't have them available? Like I said in my previous paragraph, U-Haul just creates orders without assuring that the store will have the supplies? Why isn't there any coordination between U-Haul and the pick-up store? The only thing good out of this experience was the ABC Storage customer service. It's not their fault my preferred AND ordered truck wasn't in their lot. The clerk attended me very well and will recommend this store for any moving needs. But to recommend U-Haul is something I cannot do. This was awful service on their behalf. I won't use their service again.

Alexis Zamora Corral 
Rating:
1.0

The issue I had was with the app. The gate code was not identified as the gate code, i had To figure result it out on my own. Also, there wasn’t any notification that I would be able to access the gate code again later. When I realized I wasn’t able to reference the gate code again, I wasn’t able to get any kind of response on the chat. Once the chat closed, there was no guidance on how to contact someone and no phone number listed for me to call to get assistance. It took me an hour to get in touch with someone to get assistance.

Gregory Thompson 
Rating:
5.0

Everything was wonderful and it made my move so easy. Thank you!

Renee Hirschberg 
Rating:
5.0

Nothing to change...rental process was quick and efficient...assisted me when I called stating I was behind schedule to return...overall experience was great...I’ll come again

Leo Serrano 
Rating:
3.0

Customer did not leave a comment.

Mark Kleemann 
Rating:
1.0

It took 45 minutes to checkout because the new requirements of photo of drivers license took forever. It should be a 5 minute checkout!!

gary staker 
Rating:
4.0

Customer did not leave a comment.

Kevin Sheller 
Rating:
2.0

Most of our issue was not with the location, so much as for the experience of renting using our phone for after hour service. It took us an hour and a half to pick up the truck. We arrived right at 7PM and got the access code. When trying to pick up the truck, there was an error processing the request. We live chatted, but the rep was unable to help. We called and spent at least 30 minutes trying to resolve. We got disconnected, but apparently the rep was able to get the account fixed, and we finally had instructions on getting the key, which was in a locked box outside of the gate where the truck was. Luckily, we remembered the access code to go in and out of the gate. The truck did not have the requested utility dolly. I have asked for a refund for the $10 charge, so hopefully I will get that back. When we returned the truck, we were again expected to remember the access code, as that was not provided. Luckily, we did and got the truck back inside the gate. I also needed to remember the combination for putting the key back in the lock box. We found the pick up and drop off procedure to be very frustrating, especially the pick up. The night we picked up the truck was cold and windy, so that made the experience even worse. As far as the location is concerned, the driveway into the facility was in poor shape, and as far as we could tell, once in the locked gate, we needed the access code to get out. If we had forgotten it, we would have had to contact someone so we could get out. Also, I put the blame of the lack of utility dolly on the location, as they should have made sure that was in the truck.

kenneth wegner 
Rating:
5.0

Customer did not leave a comment.

Richard Anderson 
Rating:
2.0

No clear-cut parking for personal cars when picking up truck there are signs everywhere that's a no parking so it's tough to figure out where 2 the car

Brian Monks 
Rating:
5.0

Joann had trouble locating our truck, as the girl on Waukesha wrote down the wrong truck number. Joann stayed late to check us in. Greatly appreciated.

mary phillips 
Rating:
5.0

Customer did not leave a comment.

Robert Thormo 
Rating:
5.0

Customer did not leave a comment.

Michael Mihalik 
No reviews have been submitted for this location.

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