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TRACY K.
Customer Reviews for ABC Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Super quick and easy
Cerianne G.Black Bear was especially kind and helpful. Thanks for making it easy!
loren S.The customer service at this location was amazing! They were very friendly and made everything super easy!!!!
Theresa R.The person that rented the truck before me didn't sweep out the back of the truck.
charles S.I liked the man who worked there; he was friendly, helpful, and he explained everything I needed to know. The truck was clean and easy to drive. I'll be back!
Catherine T.Very friendly and professional service.
tracey H.Can't think of anything. Friendly service. Close to home. All good things!
sherris P.Give William a raise!!!
Paul C.Excellent experience with owner and staff. They were very helpful.
Matthew L.The support staff was helpful and friendly, making the experience positive, easy and convenient.
Tamer O.Easy process for truck rental, office very clean and gentleman was very pleasant.
Janis H.Nothing, the two guys I delt with, Will and Bear were extremely helpful, professional and courteous. I had real problems going on with my tractor trailer and they were more than helpful when I needed it most by suggesting a rental from Benicia to San Diego which really helped a lot while my semi is being worked on. Top notch, I'll be using this location every time I come back to this area, which is often.
Matthew M.Manager was great very helpful don't have the truck i needed upgrade to next size at no cost
britain R.The truck was given to me with less than 1/4 tank of fuel so I had to immediately fuel it up before loading it. Also, the furniture pads I rented with the truck were not available at this location and I had to go to another location to pick them up. The staff at this location were not organized or prepared and were not able to even refund the cost of the furniture pads because their computer was not working. The second location I went to was able to refund the amount from the first reservation and get me the furniture pads. I will never return to this location.
JOSHUA T.Best customer service by far. Prompt to resolve your needs and concerns.
dustin K.Great service Thnk you
Dennis F.This was the best experience I've ever had with any u-haul company
Ronnie R.The person in charge of the counter was professional in his job and was very helpful to customers, thank you for your great services.
Zia A.The best guy there "William" earns major kudos for me. There was a typo on the milage that brought my bill up more than a few hundred bucks so I called and was credited no questions asked and my charge was lower than I previously expected! He was very calm, he was professional, and he was my personal hero. If I wasn't married...
MICHAEL N.Friendly and competent yard worker
Thomas S.This place was easy to use, easy to communicate with, extremely helpful, and has a great inventory. Highly recommend.
dustin K.Bear was very personable and helpful
DARRELL L.Extraordinario servicio al cliente
Randall B.Nothing to change, always a great experience here with Bear and the team.
David A.So glad we rented from William! He was great... Answered all my questions patiently. He knows his stuff! Thank you so much!
MELISSA N.Nobody was present in the office when we showed up. Somebody finally approached us as we were wandering through the truck storage area trying to find our online check-in truck. Turns out our truck was not onsite, was being driven from Fairfield - arrived about 20 minutes late. People were apologetic and pleasant, however.
MICHAEL L.Great experience, good people. good equipment.
David A.Pretty disappointed that the gas gauge was just SLIGHTLY under 1/4 tank. I returned it with slightly more than it had. Would appreciate at least a half tank of gas.
Tiffany B.Great Experience…Have rented multiple time and will again!
Christopher L.service was excellent
Jon C.Had the absolute worst day, where anything that could go wrong did. William was extremely patient, and Bear and Regina fixed my broken key battery! Customer service went above and beyond to help!
SHANNON S.Easy place to pick up and drop off
Monte C.Personal amable
Peter S.William was very accommodating and very easy to do business with.
Mercedes M.i wasn't given the right info there for when i got there to pick it up i wasn't able to rent it and still was charge over 60$ it was a nightmare
Maryellen L.William was absolutely phenomenal. There is nothing else to say. The service was impeccable. Dee Dee Calloway
denise C.Location is great. Corporate website sucks.
PAUL C.Wry helpful with the entire rental process. Very accommodating. Would definitely rent from here again.
Mitchell P.Very excellent customer care. Thank you. Will definitely use your trucks again!
Christy A.William, was very friendly made it very easy. I would come back again and rent from here. Specially if you live local why go anywhere. Great experience.
Nanci G.Great Service!
Renae A.Easy to work with
Shannon T.I never met anyone I just rand the “ring†door bell and the man that answered told me to leave the keys in the orange box and park the truck and trailer on the street, it made the drop off easy but also felt a little odd speaking to someone through a door bell camera. Overall I have nothing to complain about this location just sharing my experience.
Franky G.William was very helpful and accommodating. I will be back to rent again.
paul C.Excellent service!
MARCUS B.I told uhaul I'd be at the location between 10-10:30. I got there at 10:25 and they said they didn't have the trailer that had been confirmed and promised to me the day before because apparently uhaul said I'd be there at 7 am. I had to wait an hour and a half to get a trailer and the only one they had was a 6x11 instead of 5x8. I only filled it halfway and ended up having to haul more weight than expected, using much more gas (and spending more money). Even though I never exceeded the recommended 55mph I still put strain on my engine because of the larger trailer, my engine light came on and now car is in the shop.
Anna Y.I had a 6:30am self checkout appointment and truck wasn't ready. Waited until 7am until manager came to receive my truck. I was late to work because of this.
Joseph R.Nothing. Everything was great. We'll definitely use this location again.
Robert M.Owner William provided tremendous customer service. He was friendly, fast and able to multi task and solve problems. He provided everything he said he was going to do. I highly recommend renting here.
Kevin M.Equipment availability should be accurate to avoid confusion. Reservations should be adhered to. Gas gage should be noted.
Alexis L.Outstanding service provided by Mr. William Brew!!!
Jorge L.William was amazing, very friendly and helpful, going way beyond average.
Stephen W.i would recommend this place👍 this is our place go to for rental
roman V.Customer service was exceptional. I would definitely come back!
Tiffany S.Great customer service. Easy drop off. Thank you
Christopher B.Perfect service will be back soon
HECTOR A.The truck we needed was available and ready when we picked up. William was super nice, courteous, and accommodating. Moving is stressful enough and he made it very easy. I highly recommend this location.
Debbie S.