No contact the day before. Pickup location not agreed upon. Parked on a slant so gas gauge dropped A quarter of a tank when moved. Large hand trucks that were ordered were not in the truck. Wasted gas to drive to 2nd location to pick up hand trucks. Only small ones available. Locator would not pick up for check in. Half hour on hold. Representative went through same step to turn locator on. Magically began working. Spoke with another representative to explain the issues. VERY rude and took no responsibility. Advised her computer showed that an email was sent. Told her I never received an email and I was told I would get a phone call the day before. She advised that wasn't her problem because it showed an email was sent. Entire pickup process took over an hour putting me behind and not prepared when workers got to my house to load. Paid for an extra hour for workers. Truck poorly loaded making me have to make another trip in my personal vehicle to load things. Furniture broken because of poor loading. Returned the truck the night before it was due. Contested charges online for drop off. Advised I would be contacted within 24-48 hours by a representative. No one has contacted me. Received this email 4 days later showing full charges. NOT happy with Uhaul service. Will not recommend or use them again.Amanda C.
Customer Reviews for ABC Mini Storage
(Distribuidor de U-Haul del vecindario)
Prattville, AL 36067
Services at this Location:
- Lun. - vie.: cerrado
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TANA F. | Overall Experience
Pickup time was scheduled for 0900; store owner did not arrive until 0920 or so. I believe she was unaware that we had a reservation in the first place. Otherwise everything went fine.Gary A.
This was the 2nd time I used this facility and as always it is very pleasant, I will use them again in the future and recommend them.GOLDIE L. | Overall Experience
The quick check in really sped things up. The lady helping me was quick and efficient.Dan S.
El cliente no dejó un comentario.Brenda D.
Limited hours. No effort to combine order with auto transport at a common location. Website based directions don't lead to location; rather opposite side of the county. Personnel was not helpful in clarifying location over the phone. Equipment was ready for pick-up and personnel offered location for personal vehicle while customer drove to another uhaul location to get auto transport.Sean H.
El cliente no dejó un comentario.Heather S.
El cliente no dejó un comentario.wyatt S.
location was 36 miles from my location. While the people were great the location was inconvenient, .Samuel S.
El cliente no dejó un comentario.Archie B.
There were ants in the truck...check for pests.Mimi B.
El cliente no dejó un comentario.SHERRY G.
El cliente no dejó un comentario.rene W.
Dealt with a lady named Misty, who was extremely friendly, helpful and personable. I could not have asked for better service. I will use this location again, very soon.Stephen P.
El cliente no dejó un comentario.MICAH B.
I dropped off after hours.ROBBIE D.
No one present at turn inMaurice P.
El cliente no dejó un comentario.TERESA P.
El cliente no dejó un comentario.PAM B.
Additional Services at this Location
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