Customer Reviews for Abby's Mini Storage
(Distribuidor de U-Haul del vecindario)

430 comentarios

3311 Truxtun Av   Bakersfield, CA 93301
(& Oak)

(661) 328-1740

Horarios de la ubicación

  • Lun.- sáb.: 8:30 a. m. - 5:30 p. m.
  • Dom.: 8:30 a. m. - 4:30 p. m.

Servicios en esta ubicación:

Contáctanos

(661) 328-1740

3311 Truxtun Av
Bakersfield, CA 93301
(& Oak)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 8:30 a. m. - 5:30 p. m.
  • Dom.: 8:30 a. m. - 4:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN D. 
Clasificación:
3.0

the truck was in bad shape Engine light was on and the truck sounded bad the safe that i dealt with Saturday morning was extremely rude and unprofessional

ROBERT K. 
Clasificación:
2.0

Short answers and rude.

PHYLLIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW P. 
Clasificación:
5.0

They lady's at the office we're amazing, so friendly and fast to check us out!!! Best customer service 20 stars!! ⭐️ Thank you to those lady's for making it so easy!!!

Erika N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

The truck was pulled out front with the AC on! It's the little things!

Karina O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Vedant B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
3.0

My wife arrived just to confirm it was the right place and the employee was extremely rude. We are so displeased with the process and the people involved. The equipment was fine, except for the squeaking brakes coming down the grapevine on the 1-5. I am not happy.

GIONATAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B. 
Clasificación:
5.0

Great quick service! Made my first Uhaul experience smooth, will do again.

Gabriela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZARINA S. 
Clasificación:
5.0

I have gone to other uhaul locations and this was so organized. I loved it!! Using them again soon!!

Roxanne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arbi M. 
Clasificación:
5.0

Excelente

Raymond G. 
Clasificación:
3.0

Have the person answering the phones be more mindful to the customer on the phone, not tell them*to hold on " because she is listening to people around her first,,, if someone needs truck for multiple days , make arrangements with other shops around her to make the customer feel like she is watching put for them,, also if a customer has a return a vehicle and the only thing that is making it a extra day that he will be charged is 15 minutes maybe 30 but anything within the hour of that return time,, because that's not right to charge a hole day for a few minutes late!!!

JEFFERY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMASA O. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEJANDRO A. 
Clasificación:
1.0

They charged me insurance without asking and charged me for an additional day when I dropped off the truck around 9-10pm, making no mention of any additional charge if I dropped off after hours. I feel as if I got scammed.

CAMERON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Great customer service and open longer hours than other facilities were on the sunday I needed them and I'm very pleased they were.

DANIEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL C. 
Clasificación:
5.0

Extraordinario servicio al cliente

Christine D. 
Clasificación:
5.0

Very professional and great customer service!

JULIA M. 
Clasificación:
5.0

Entirely too expensive.

Trey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chirag B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
1.0

Not screw the customer over by over charging a 15 ft cost me 180.00 for 8 hours. Don't ever go here I know I won't ever go back to this location. Rip off.

SANDRA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick W. 
Clasificación:
5.0

Jennifer at Abby's mini storage was amaze Balls! She's very helpful, made sure to inform me about everything so I made the right choices on pick up and drop off. I had a very easy move, one trip and done!

JENNIFER H. 
Clasificación:
1.0

Do the walk through yourselves..dont send the customers to do it. Lazy. Dont put a new girl in the wolves den without supervision. Didnt clean the truck before it was given to us.

MARIAH E. 
Clasificación:
4.0

El cliente no dejó un comentario.

SYEDMUHAMMADALI R. 
Clasificación:
5.0

William was excellent! I was well taken care of. Thank you so much for the help!!

Josefina V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maira C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maurilio M. 
Clasificación:
2.0

My trailer was hitched by employees who seemed unsure of what they were doing. When I returned it the next day, a different person unhitched it. He told me it was done incorrectly and that I was very lucky not to have had an incident.

MICHELLE M. 
Clasificación:
1.0

For starters the location site wasn't open when I arrived to pick up the vehicle at 11am and I had to call them and then wait for them to open the door. I rented cargo van and it was very dirty inside and it looked like dog hair all over the seats. The recorded gas level was wrong. The process took way too long... and It was just one thing after another. I've rented from uhaul plenty of times over the past 25 years and this was the worst customer service experience ever. The workers seemed nice but the process should be easier. I would never go back to this location and would advise others not to go there as well.

juanita B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosemary C. 
Clasificación:
5.0

Overall it was a good experience A gentleman name William went over the top to accommodate everything I needed very respectable friendly and knowledgeable in his work I give this company five stars

ESAM G. 
Clasificación:
3.0

Cargo van was so dirty I could barely see out the window. Took the lady forever to check it out.

Lisa J. 
Clasificación:
5.0

Jennifer was great, but her male assistant was extraordinary!

joseph K. 
Clasificación:
2.0

Truck showed tires low and it was empty on gas. Was told to put a quarter of a tank in and return it with a quarter of a tank. Which made us behind on our time schedule. The lady was nice. I was paying for the usage but my son was driving. So I have no idea on the charged since she asked me to leave.

JEFFREY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Myesha F. 
Clasificación:
3.0

The windshield was covered with bugs from the last rental. The cab had mud on the floor. I wasn't bothered by it but I was concerned that I would need to clean the vehicle to prevent any charges to me upon return.

David Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenda C. 
Clasificación:
1.0

1st @ pick up time the system was down and took forever to get on my way. 2nd the fucking truck was dirty and the cab smelled like shit, i had to completely disinfect it. 3rd and final, when returning the truck the next day the system was down again, had at least 4 customers inside the small office no social distancing & took forever to complete return...NEVER AGAIN !!!

marc G. 
Clasificación:
5.0

Thank you for your kind help

Natalie M. 
Clasificación:
3.0

I was given the run around and had to drive 60* minutes out of my way in order to get the truck I ordered online a week prior.

Andrew R. 
Clasificación:
4.0

More available equipment selection. Not enough equipment options.

Steven C. 
Clasificación:
1.0

I had called ahead of time and made a reservation and got there on time to find out there were no trucks available for me. I ended up having to use something else that didnt fit my needs. The van was totally filthy and disgusting, coronavirus germs everywhere. I complained to the lady inside and she apologised saying the maintenance guy was supposed to clean it this morning, causing her to clean it herself with several other customers waiting. If I had more time to do my research for other companies, another company would have got my business and my money. You guys have really gone downhill over the years.

CHARITY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNATHAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO W. 
Clasificación:
3.0

Hard location to get in & out of

Rodney S. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENDRIK V. 
Clasificación:
3.0

Clean the vehicles... there was chunks of food on the dash, it smells like smoke and was completely on E.

Valerie U. 
Clasificación:
4.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor O. 
Clasificación:
1.0

The manager was very rude tried to charge me for two days stated that I locked the keys in the truck which was a lie very bad agent will never go back to arm Bakersville

DWIGHT D. 
Clasificación:
2.0

It is bad experience Waste of time

PETER S. 
Clasificación:
4.0

Your on line reservations are very confusing. Not user friendly at all.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther F. 
Clasificación:
5.0

The truck was clean but definitely could have been better. Over all great experience. The App pick up and drop off was a seamless process.

Julian B. 
Clasificación:
5.0

Friendly helpers

Ofelia E. 
Clasificación:
1.0

The worker here didn't know anything about the details of renting out a U-Haul truck, and could not provide any answers to our questions. We asked about the details of the insurance and what is covers, and she didn't know or care to find out. The location was dirty and run down, like out of a dystopian sci-fi movie. I couldn't get out of there fast enough once the paperwork was finalised. I will only ever rent from U-Haul locations in the future, not any third party locations. You should strongly reconsider your partnership with this location.

brian S. 
Clasificación:
1.0

The truck was absolutely filthy and was missing the radio antenna which made a 10 hour road trip even more miserable. I filled out information online before pick up to hopefully cut down check out time in half as advertised on your website. Although having done this it still took 30 minutes to check out. Staff was rude and left us there at the front counter before answering all of our questions and helping us with some issues. I have used uhaul many times all over the country and this has got to be one of the worst location's.

Jordyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert R. 
Clasificación:
5.0

Great experience

David C. 
Clasificación:
5.0

Helpful

Rafael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

lonnie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S. 
Clasificación:
5.0

Clerks were very helpful and courteous

Darline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

April O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

April O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don W. 
Clasificación:
2.0

Fix your app. I had to wait for over an hr past my reservation time because the app wouldn't recognize my face. We tried logging in through the website and the same problem. There needs to be a second option for U-Haul employee to fix this situation when your technology fails. Was very disappointed in the lack of customer service help I could get over the phone.

Logan N. 
Clasificación:
3.0

When I got the vehicle home to pack, we discovered a pad lock on the back. We had to go and buy a $34 bolt cutter so we could access the back. This sort of stuff needs to be checked prior releasing a truck. It was very annoying.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
No se han enviado comentarios para esta ubicación.

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