Quite the trick: you live on the South side of town and they make you pick up on the most northerly location of town = 8.2 miles in extra to bill you, + 8.2miles extra on your own vehicle, Same BS on returning the vehicle, nice move when people need your service, NOT !!!JEAN CLAUDE C.
Customer Reviews for Abby's Mini Storage
(Distribuidor de U-Haul del vecindario)
Bakersfield, CA 93301
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
8:30 a. m. - 11 a. m. / 12 p. m. - 5:30 p. m.
8:30 a. m. - 5:30 p. m.
8:30 a. m. - 4:30 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Clean vehicles before issuing them out. The that was rented to me was nasty. Cab and back of truck.PHILIP M.
El cliente no dejó un comentario.Kim H.
El cliente no dejó un comentario.Mike P.
Inspect the truck before renting it out! Check Engine light was on! The truck was dirty with keft over food and it clearly was unsanitized or wiped down. Also the mileage on the speedometer was 11 miles more than what was on the paperwork given to me leaving the office.Mariana P.
Very pleased with this location and the young lady was very helpful and courteous.ana C.
El cliente no dejó un comentario.KENNETH B.
El cliente no dejó un comentario.Gionatan A.
First off, I would like to thank the staff at the Abby's Mini Storage location for making a terrible situation better. I had originally reserved a 26' UHaul truck at the Williams Street Carson City location one month in advance. I had to take time off of work, my wife took time off of work, as well as, my daughter taking time off of work to move our belongings from Carson City Nevada to Twin Oaks California. I reserved a motel for the weekend, as we were coming from out of town. I booked moving help, through your sister company to help us move, which had to be paid in advance. The day prior to us departing I was notified at 11:39 am that the truck was not available. All the planning that went into moving our belongings was potentially ruined. I called the Carson City UHaul and was told essentially tough luck, there was nothing they were willing to do. Based on my experience, I would not recommend UHaul to anyone due to the fact that I was told it was company policy that they could notify the customer the day prior to a rental that a rental was unavailable. I reserved that vehicle a month in advance, pathetic. I have over 3.5 million viewers on my social media page, and I have documented this entire escapade for them to see and judge for themselves. No bias, just the facts.SHAWN DYLAN C.
Nothing. I am pleased.JAMES Y.
El cliente no dejó un comentario.RAUL G.
El cliente no dejó un comentario.ABIODUN K.
The customer service at the location was very good. However, once I got to the truck I found it to be quite dirty. The windows were streaked as though someone attempted to clean them with a squeegee, but just smeared it. The back of the truck had what appears to be debris from tree trimmings. So much so that I had to sweep it before we loaded our furniture. That being said, the vehicle ran perfectly and got us to our destination without any problem.DAVID M.
El cliente no dejó un comentario.Bridgett B.
Make drop off instructions clearer/show a picture of where to park it.Eli S.
I had called ahead of my scheduled time to pick up my U-Haul and the phone was never answered which to me wasnt a big deal. I thought maybe they were busy. I had called to see if I could pick it up early. Never got a call back so we went to the location an hour before the scheduled pick up time. When I got there the girl at the front desk was on a private phone call. Which then she hung up with them right away but the claims she never received my phone call. I felt ignored.SAMANTHA R.
El cliente no dejó un comentario.william Y.
More rentalsPAUL F.
The main girl there is RUDE!..Charged me for 2 days when I brought the truck back in 3 1/2 hours. I even returned it through my phone, but she said I didnt. Customer service said I went through my phone and is returning my money. Plus the van was very dirty on the outside.Sheryl G.
Not charge them twice.RYAN M.
My main issue is with the Uhaul company as I reserved the truck on line to pick up in Bakersfield. I was told that the location I reserved does not allow one way (so why was I allowed to reserve on line). The day before pick up I was told that the closest is an hour away from Bakersfield. I had to change my pick date to allow for closer pick up locationMILAD S.
El cliente no dejó un comentario.Cynthia G.
El cliente no dejó un comentario.MARTIN D.
the truck was in bad shape Engine light was on and the truck sounded bad the safe that i dealt with Saturday morning was extremely rude and unprofessionalROBERT K.
Short answers and rude.PHYLLIS S.
El cliente no dejó un comentario.SHAWN D.
El cliente no dejó un comentario.ANDREW P.
They lady's at the office we're amazing, so friendly and fast to check us out!!! Best customer service 20 stars!! âï¸ Thank you to those lady's for making it so easy!!!Erika N.
El cliente no dejó un comentario.MATTHEW S.
The truck was pulled out front with the AC on! It's the little things!Karina O.
El cliente no dejó un comentario.Cynthia G.
El cliente no dejó un comentario.Vedant B.
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.Thomas C.
My wife arrived just to confirm it was the right place and the employee was extremely rude. We are so displeased with the process and the people involved. The equipment was fine, except for the squeaking brakes coming down the grapevine on the 1-5. I am not happy.GIONATAN A.
El cliente no dejó un comentario.Lee D.
El cliente no dejó un comentario.Luis B.
Great quick service! Made my first Uhaul experience smooth, will do again.Gabriela B.
El cliente no dejó un comentario.Juan M.
El cliente no dejó un comentario.Jason P.
El cliente no dejó un comentario.MONICA P.
El cliente no dejó un comentario.ZARINA S.
I have gone to other uhaul locations and this was so organized. I loved it!! Using them again soon!!Roxanne F.
El cliente no dejó un comentario.Arbi M.
Have the person answering the phones be more mindful to the customer on the phone, not tell them*to hold on " because she is listening to people around her first,,, if someone needs truck for multiple days , make arrangements with other shops around her to make the customer feel like she is watching put for them,, also if a customer has a return a vehicle and the only thing that is making it a extra day that he will be charged is 15 minutes maybe 30 but anything within the hour of that return time,, because that's not right to charge a hole day for a few minutes late!!!JEFFERY S.
El cliente no dejó un comentario.DEBRA H.
El cliente no dejó un comentario.TOMASA O.
El cliente no dejó un comentario.ALEJANDRO A.
They charged me insurance without asking and charged me for an additional day when I dropped off the truck around 9-10pm, making no mention of any additional charge if I dropped off after hours. I feel as if I got scammed.CAMERON B.
El cliente no dejó un comentario.Michael S.
Great customer service and open longer hours than other facilities were on the sunday I needed them and I'm very pleased they were.DANIEL D.
El cliente no dejó un comentario.CRYSTAL C.
Extraordinario servicio al clienteChristine D.
Very professional and great customer service!JULIA M.
Entirely too expensive.Trey D.
El cliente no dejó un comentario.Chirag B.
El cliente no dejó un comentario.Brian M.
Not screw the customer over by over charging a 15 ft cost me 180.00 for 8 hours. Don't ever go here I know I won't ever go back to this location. Rip off.SANDRA N.
El cliente no dejó un comentario.TRAVIS J.
El cliente no dejó un comentario.patrick W.
Jennifer at Abby's mini storage was amaze Balls! She's very helpful, made sure to inform me about everything so I made the right choices on pick up and drop off. I had a very easy move, one trip and done!JENNIFER H.
Do the walk through yourselves..dont send the customers to do it. Lazy. Dont put a new girl in the wolves den without supervision. Didnt clean the truck before it was given to us.MARIAH E.
El cliente no dejó un comentario.SYEDMUHAMMADALI R.
William was excellent! I was well taken care of. Thank you so much for the help!!Josefina V.
El cliente no dejó un comentario.Maira C.
El cliente no dejó un comentario.Maurilio M.
My trailer was hitched by employees who seemed unsure of what they were doing. When I returned it the next day, a different person unhitched it. He told me it was done incorrectly and that I was very lucky not to have had an incident.MICHELLE M.
For starters the location site wasn't open when I arrived to pick up the vehicle at 11am and I had to call them and then wait for them to open the door. I rented cargo van and it was very dirty inside and it looked like dog hair all over the seats. The recorded gas level was wrong. The process took way too long... and It was just one thing after another. I've rented from uhaul plenty of times over the past 25 years and this was the worst customer service experience ever. The workers seemed nice but the process should be easier. I would never go back to this location and would advise others not to go there as well.juanita B.
El cliente no dejó un comentario.Rosemary C.
Overall it was a good experience A gentleman name William went over the top to accommodate everything I needed very respectable friendly and knowledgeable in his work I give this company five starsESAM G.
Cargo van was so dirty I could barely see out the window. Took the lady forever to check it out.Lisa J.
Jennifer was great, but her male assistant was extraordinary!joseph K.
Truck showed tires low and it was empty on gas. Was told to put a quarter of a tank in and return it with a quarter of a tank. Which made us behind on our time schedule. The lady was nice. I was paying for the usage but my son was driving. So I have no idea on the charged since she asked me to leave.JEFFREY S.
El cliente no dejó un comentario.Myesha F.
The windshield was covered with bugs from the last rental. The cab had mud on the floor. I wasn't bothered by it but I was concerned that I would need to clean the vehicle to prevent any charges to me upon return.David Z.
El cliente no dejó un comentario.Glenda C.
1st @ pick up time the system was down and took forever to get on my way. 2nd the fucking truck was dirty and the cab smelled like shit, i had to completely disinfect it. 3rd and final, when returning the truck the next day the system was down again, had at least 4 customers inside the small office no social distancing & took forever to complete return...NEVER AGAIN !!!marc G.
Thank you for your kind helpNatalie M.
I was given the run around and had to drive 60* minutes out of my way in order to get the truck I ordered online a week prior.Andrew R.
More available equipment selection. Not enough equipment options.Steven C.
I had called ahead of time and made a reservation and got there on time to find out there were no trucks available for me. I ended up having to use something else that didnt fit my needs. The van was totally filthy and disgusting, coronavirus germs everywhere. I complained to the lady inside and she apologised saying the maintenance guy was supposed to clean it this morning, causing her to clean it herself with several other customers waiting. If I had more time to do my research for other companies, another company would have got my business and my money. You guys have really gone downhill over the years.CHARITY S.
El cliente no dejó un comentario.JOHNATHAN C.
El cliente no dejó un comentario.MARK N.
El cliente no dejó un comentario.JULIO W.
Hard location to get in & out ofRodney S.
El cliente no dejó un comentario.HENDRIK V.
Clean the vehicles... there was chunks of food on the dash, it smells like smoke and was completely on E.Valerie U.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Victor O.
The manager was very rude tried to charge me for two days stated that I locked the keys in the truck which was a lie very bad agent will never go back to arm BakersvilleDWIGHT D.
It is bad experience Waste of timePETER S.
Your on line reservations are very confusing. Not user friendly at all.Edward S.
El cliente no dejó un comentario.Esther F.
The truck was clean but definitely could have been better. Over all great experience. The App pick up and drop off was a seamless process.Julian B.
Friendly helpersOfelia E.
The worker here didn't know anything about the details of renting out a U-Haul truck, and could not provide any answers to our questions. We asked about the details of the insurance and what is covers, and she didn't know or care to find out. The location was dirty and run down, like out of a dystopian sci-fi movie. I couldn't get out of there fast enough once the paperwork was finalised. I will only ever rent from U-Haul locations in the future, not any third party locations. You should strongly reconsider your partnership with this location.brian S.
The truck was absolutely filthy and was missing the radio antenna which made a 10 hour road trip even more miserable. I filled out information online before pick up to hopefully cut down check out time in half as advertised on your website. Although having done this it still took 30 minutes to check out. Staff was rude and left us there at the front counter before answering all of our questions and helping us with some issues. I have used uhaul many times all over the country and this has got to be one of the worst location's.Jordyn B.
El cliente no dejó un comentario.Sandra B.
El cliente no dejó un comentario.Robert A.