Customer Reviews for Abbeys Mini Storage
(U-Haul Neighborhood Dealer)

366 reviews

719 Avon Ave   Burlington, WA 98233

(360) 755-1258

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(360) 755-1258

719 Avon Ave
Burlington, WA 98233

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tanya Larson 
Rating:
4.0

Customer did not leave a comment.

James Newman 
Rating:
2.0

Customer did not leave a comment.

Valerie Evans 
Rating:
2.0

Customer did not leave a comment.

Mark Robinsons 
Rating:
5.0

Customer did not leave a comment.

Norman Rawlings 
Rating:
4.0

Customer did not leave a comment.

Tom Funk 
Rating:
5.0

Customer did not leave a comment.

Pelham Greene 
Rating:
4.0

The gentleman at the counter needs classes in customer service. He was curt to the point of being rude.

Deborah Wake 
Rating:
5.0

The gentleman there was amazing, very knowledgeable and thorough. Thank you

DANA Davison 
Rating:
4.0

Customer did not leave a comment.

Gary German 
Rating:
4.0

No one was there when we dropped off the truck so we did not have any interaction with staff

Karen Morgan 
Rating:
4.0

Customer did not leave a comment.

Michelene Clark 
Rating:
5.0

Customer did not leave a comment.

Shelby Henry 
Rating:
4.0

Customer did not leave a comment.

Stephen Leung 
Rating:
5.0

Customer did not leave a comment.

Gordon Alves 
Rating:
5.0

Customer did not leave a comment.

Arthur Offley 
Rating:
4.0

Customer did not leave a comment.

Lisa Wright 
Rating:
4.0

Customer did not leave a comment.

Peter Kilcline 
Rating:
3.0

Customer did not leave a comment.

Kathleen Hemenover 
Rating:
5.0

Customer did not leave a comment.

Robert Dimick 
Rating:
5.0

Customer did not leave a comment.

Jessica Padea 
Rating:
3.0

Customer did not leave a comment.

Laurie Berg 
Rating:
5.0

Excellent Customer Service Quick and Easy

Mark Hiraiwa 
Rating:
5.0

Customer did not leave a comment.

Harpal Singh 
Rating:
5.0

The guy working at the U-Haul station was friendly and helped me hook up and unhook the trailer. Quick and easy process!

robert stewart 
Rating:
5.0

Customer did not leave a comment.

Sarah HANSON 
Rating:
3.0

Customer did not leave a comment.

Raymon Maly 
Rating:
5.0

Customer did not leave a comment.

john leander 
Rating:
3.0

Customer did not leave a comment.

Kristin Larue 
Rating:
5.0

The customer service was above what we have ever gotten at any other location to date!

Derrick Guinia 
Rating:
5.0

Customer did not leave a comment.

MELODY CHAMBERS 
Rating:
3.0

The gentleman who served us was very helpful and put me at ease as this was my first time renting a vehicle.

Debbie Hunter 
Rating:
5.0

Customer did not leave a comment.

Scott Hundahl 
Rating:
5.0

Great service. Clean truck. Will be coming back to this location when renting another Uhaul truck.

Lupe Palacios 
Rating:
3.0

Customer did not leave a comment.

geoff spencer 
Rating:
5.0

Customer did not leave a comment.

Darla Aliff 
Rating:
3.0

Customer did not leave a comment.

Jared Green 
Rating:
3.0

Very tight. Not much room to drop off

Jared Green 
Rating:
3.0

Customer did not leave a comment.

Karin Fresnel Gwenydd Beale 
Rating:
1.0

Have the worker be on time and open to receive return of equipment.

Earl Garlin 
Rating:
1.0

Terrible location. The access is via an alley or a smaller alley along the side. No room to maneuver a motorhome with trailer.

Robert Schofield 
Rating:
4.0

Customer did not leave a comment.

Kelly larson 
Rating:
5.0

Customer did not leave a comment.

Rebecca Weatherby 
Rating:
5.0

Customer did not leave a comment.

Jared Konkle 
Rating:
5.0

The gentleman that was working was very nice great customer service, very patient with me “ I was very unorganized the day I picked it up” If I ever need a U-Haul I will use you guys again

Melissa Reyes 
Rating:
3.0

Customer did not leave a comment.

Curtis Nelson 
Rating:
5.0

Customer did not leave a comment.

Richard Engle 
Rating:
1.0

Guy was surly, rude,, mysigonistic prick.

Eda Reno 
Rating:
5.0

Great dolly it made moving the car easier. Thumbs up.

Joseph Johnson 
Rating:
5.0

Customer did not leave a comment.

Chris Corgiat 
Rating:
5.0

Customer did not leave a comment.

stephanie villanueva 
Rating:
5.0

Customer did not leave a comment.

Margrett Roodzant 
Rating:
3.0

Customer did not leave a comment.

Claudia Gill 
Rating:
5.0

Very smooth rental. Friendly, professional. Will certainly use again

Chase heinemann 
Rating:
5.0

Customer did not leave a comment.

Kerrin Young 
Rating:
3.0

Have items that you ordered (dolly,etc) already inside truck when ready for pickup. Have ramps to make it easier to load and unload.

Connie Burke 
Rating:
5.0

I couldn’t sign off online (that’s me) so called Abbey and they took care of it. If U-Haul is called I suggest calling in off hours or there’s a long wait time to get through. 50 minutes when I called.

Carol Forstein 
Rating:
5.0

Keep doing the Excellent job you are doing!! We were very happy with the all a round service we needed to have a toe-dolly ASaP an with help from a couple of the Uhaulers helping out we got one. An we were able to get our job done Quickly for a neighbor in need.

josephine Barry 
Rating:
5.0

Customer did not leave a comment.

John Okeefe 
Rating:
3.0

Customer did not leave a comment.

Alexander Morales 
Rating:
3.0

when you reserve a trailer in one location you should be able to pick up there But no U-Haul made me travel 2 hours out of my way to pick up so that was a total of 4 hours out of my way Not a happy customer at all

Douglas Dailey 
Rating:
5.0

Excellent service. Very helpful!

James Cahill 
Rating:
5.0

Awesome staff!

malcolm glover 
Rating:
3.0

Customer did not leave a comment.

David Kickert 
Rating:
5.0

Customer did not leave a comment.

William Saul 
Rating:
5.0

Absolutely loved the management! Super friendly and willing to work with you! Very sad to go but no longer need it as I have moved away.

KEANA HUGHLEY  |  Overall Experience 
Rating:
1.0

Pickup was extremely difficult.

Brennon Metcalf 
Rating:
5.0

Maybe lower per mileage cost.

Mark Browning 
Rating:
5.0

Great staff

Rusty Hill 
Rating:
3.0

Customer did not leave a comment.

ANGELA FERNANDEZ CECOTTI 
Rating:
5.0

Only complaint wud be that it is not open every day, but completely understand why that's not possible. Definitely recommend this facility to anyone who needs more space.

CAROL CHAPMAN  |  Overall Experience 
Rating:
5.0

The truck whistled (winsheild or window) the whole way every time we hit 70 mph.. going cross country from washington to florida!!! We hit a few rainstorms and discovered water coming in from the windshield and running down the inside of the windshield from the inside which was a hazard because there's not windshield wipers on the inside of the truck. also the passenger speaker was out so in order for the passenger to hear music over the whistling and truck / road noise the driver had to go deaf. It wouldn't of mattered if we were moving town to town but on a cross country move four days of driving it was not acceptable.

Kristen Vermillion 
Rating:
3.0

Customer did not leave a comment.

ROBERT LINDAHL 
Rating:
4.0

Customer did not leave a comment.

STEVEN UMBINETTI 
Rating:
5.0

Access is slightly hard to find.

Jeffrey Miller 
Rating:
5.0

Customer did not leave a comment.

James Martini 
Rating:
5.0

Great options and availability. In and out. Very easy. Helpful fella behind the counter

JUSTIN TVRDY 
Rating:
4.0

Driveway is narrow/requires backing in and spotting a trailer in a tight place. There was also not really much room for the trailer I was dropping off because U-haul initially gave me a drop-off location 7 miles away that doesn't accept any U-haul vehicles.

Michael Oestreich 
Rating:
5.0

Customer did not leave a comment.

Brock McClellan 
Rating:
4.0

Get rid of whoever is running the corporation, uhaul has declined to an all time low, this has been an isolated good experience as I dealt with corporate the least possible. Only smooth experience I've had out of the last 20. Last one had to wait 2 months for the credit card company to chisel my refund promised by at least 2 uhaul customer reps after hours of "on hold". Time before that I got a truck after an hour wait from scheduled time with bald tires. Only recomendation I have is for this last franchisee to find another company before his reputation goes bad...... oh but there is no competition YET so he's stuck with a poorly run organization.

jeffrey basham 
Rating:
5.0

Customer did not leave a comment.

LARRY PRESTON 
Rating:
5.0

They were amazing to work with and I definitely will use them again in the future. Very helpful in our situation as well

JULIA SIMPSON 
Rating:
5.0

Customer did not leave a comment.

Linda Murrell 
Rating:
4.0

Customer did not leave a comment.

michael sager 
Rating:
4.0

Customer did not leave a comment.

William Davis 
Rating:
3.0

Customer did not leave a comment.

David Schultze 
Rating:
5.0

Customer did not leave a comment.

Kimberly Valerio 
Rating:
1.0

The attendant was passive and the building smelled so bad i didn't want to be there

Kristopher Knezek 
Rating:
5.0

Customer did not leave a comment.

Joshua Smith 
Rating:
4.0

Guarantee the equipment alot sooner

Michael D'Amico 
Rating:
4.0

I asked for a contract with my bill and was told it was emailed to me. I have received nothing.

Diana Goodman 
Rating:
5.0

Customer did not leave a comment.

Gary Alejandro 
Rating:
5.0

Customer did not leave a comment.

Gladys Fullford 
Rating:
5.0

this location is easy to get in and out of and close to home

Glenn Vanoy 
Rating:
3.0

Customer did not leave a comment.

jess hackler 
Rating:
3.0

Customer did not leave a comment.

Donald Dubose 
Rating:
3.0

Customer did not leave a comment.

Caitlin Hayton 
Rating:
5.0

Staff did a wonderful job taking care of me, despite a power outage at their location they got me hooked up, paperwork completed and got me on my way very efficiently. Great service.

EARL DALE MALLONEE 
Rating:
5.0

Customer did not leave a comment.

Ryan Viers 
Rating:
3.0

Customer did not leave a comment.

Dylan Rockafellow  
Rating:
5.0

Customer did not leave a comment.

Edward Wix 
Rating:
3.0

Customer did not leave a comment.

James Souders 
Rating:
5.0

If I ever need to close again I will make sure to come back and I will recommend you guys you guys were nothing but awesome 😊

JR RIVERA  |  Overall Experience 
Rating:
5.0

Loved everything about this place...after hours access, security, use of carts that easily fit into the elevators, dry & warm inside, and even the price was very reasonable. I'll definitely come back.

STACEY SIMS  |  Overall Experience 
Rating:
5.0

I was able to reserve a storage space for the same day! It was an easy process and I received a call to confirm my reservation as well.

Privacy Request  |  First Impressions 
Rating:
5.0

I was looking for a storage space last minute and was able to reserve one online! I then received a call confirming my reservation for that day. The man was nice and answered all my questions!

Privacy Request  |  First Impressions 
Rating:
1.0

was led to believe that we would receive free storage. Storage wasn`t free, reserved me 2 4×4. Not adequate then when we called one of your reps were rude and hung up

Privacy Request  |  First Impressions 
Rating:
4.0

The facility was clean and the gentleman who helped with the paperwork was very helpful and friendly.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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