Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at the counter needs classes in customer service. He was curt to the point of being rude.
Deborah Wake
Rating:
5.0
The gentleman there was amazing, very knowledgeable and thorough. Thank you
DANA Davison
Rating:
4.0
Customer did not leave a comment.
Gary German
Rating:
4.0
No one was there when we dropped off the truck so we did not have any interaction with staff
Karen Morgan
Rating:
4.0
Customer did not leave a comment.
Michelene Clark
Rating:
5.0
Customer did not leave a comment.
Shelby Henry
Rating:
4.0
Customer did not leave a comment.
Stephen Leung
Rating:
5.0
Customer did not leave a comment.
Gordon Alves
Rating:
5.0
Customer did not leave a comment.
Arthur Offley
Rating:
4.0
Customer did not leave a comment.
Lisa Wright
Rating:
4.0
Customer did not leave a comment.
Peter Kilcline
Rating:
3.0
Customer did not leave a comment.
Kathleen Hemenover
Rating:
5.0
Customer did not leave a comment.
Robert Dimick
Rating:
5.0
Customer did not leave a comment.
Jessica Padea
Rating:
3.0
Customer did not leave a comment.
Laurie Berg
Rating:
5.0
Excellent Customer Service
Quick and Easy
Mark Hiraiwa
Rating:
5.0
Customer did not leave a comment.
Harpal Singh
Rating:
5.0
The guy working at the U-Haul station was friendly and helped me hook up and unhook the trailer. Quick and easy process!
robert stewart
Rating:
5.0
Customer did not leave a comment.
Sarah HANSON
Rating:
3.0
Customer did not leave a comment.
Raymon Maly
Rating:
5.0
Customer did not leave a comment.
john leander
Rating:
3.0
Customer did not leave a comment.
Kristin Larue
Rating:
5.0
The customer service was above what we have ever gotten at any other location to date!
Derrick Guinia
Rating:
5.0
Customer did not leave a comment.
MELODY CHAMBERS
Rating:
3.0
The gentleman who served us was very helpful and put me at ease as this was my first time renting a vehicle.
Debbie Hunter
Rating:
5.0
Customer did not leave a comment.
Scott Hundahl
Rating:
5.0
Great service. Clean truck. Will be coming back to this location when renting another Uhaul truck.
Lupe Palacios
Rating:
3.0
Customer did not leave a comment.
geoff spencer
Rating:
5.0
Customer did not leave a comment.
Darla Aliff
Rating:
3.0
Customer did not leave a comment.
Jared Green
Rating:
3.0
Very tight. Not much room to drop off
Jared Green
Rating:
3.0
Customer did not leave a comment.
Karin Fresnel Gwenydd Beale
Rating:
1.0
Have the worker be on time and open to receive return of equipment.
Earl Garlin
Rating:
1.0
Terrible location. The access is via an alley or a smaller alley along the side. No room to maneuver a motorhome with trailer.
Robert Schofield
Rating:
4.0
Customer did not leave a comment.
Kelly larson
Rating:
5.0
Customer did not leave a comment.
Rebecca Weatherby
Rating:
5.0
Customer did not leave a comment.
Jared Konkle
Rating:
5.0
The gentleman that was working was very nice great customer service, very patient with me “ I was very unorganized the day I picked it up” If I ever need a U-Haul I will use you guys again
Melissa Reyes
Rating:
3.0
Customer did not leave a comment.
Curtis Nelson
Rating:
5.0
Customer did not leave a comment.
Richard Engle
Rating:
1.0
Guy was surly, rude,, mysigonistic prick.
Eda Reno
Rating:
5.0
Great dolly it made moving the car easier. Thumbs up.
Joseph Johnson
Rating:
5.0
Customer did not leave a comment.
Chris Corgiat
Rating:
5.0
Customer did not leave a comment.
stephanie villanueva
Rating:
5.0
Customer did not leave a comment.
Margrett Roodzant
Rating:
3.0
Customer did not leave a comment.
Claudia Gill
Rating:
5.0
Very smooth rental. Friendly, professional. Will certainly use again
Chase heinemann
Rating:
5.0
Customer did not leave a comment.
Kerrin Young
Rating:
3.0
Have items that you ordered (dolly,etc) already inside truck when ready for pickup. Have ramps to make it easier to load and unload.
Connie Burke
Rating:
5.0
I couldn’t sign off online (that’s me) so called Abbey and they took care of it. If U-Haul is called I suggest calling in off hours or there’s a long wait time to get through. 50 minutes when I called.
Carol Forstein
Rating:
5.0
Keep doing the Excellent job you are doing!! We were very happy with the all a round service we needed to have a toe-dolly ASaP an with help from a couple of the Uhaulers helping out we got one. An we were able to get our job done Quickly for a neighbor in need.
josephine Barry
Rating:
5.0
Customer did not leave a comment.
John Okeefe
Rating:
3.0
Customer did not leave a comment.
Alexander Morales
Rating:
3.0
when you reserve a trailer in one location you should be able to pick up there But no U-Haul made me travel 2 hours out of my way to pick up so that was a total of 4 hours out of my way Not a happy customer at all
Douglas Dailey
Rating:
5.0
Excellent service. Very helpful!
James Cahill
Rating:
5.0
Awesome staff!
malcolm glover
Rating:
3.0
Customer did not leave a comment.
David Kickert
Rating:
5.0
Customer did not leave a comment.
William Saul
Rating:
5.0
Absolutely loved the management! Super friendly and willing to work with you! Very sad to go but no longer need it as I have moved away.
KEANA HUGHLEY
|
Overall Experience
Rating:
1.0
Pickup was extremely difficult.
Brennon Metcalf
Rating:
5.0
Maybe lower per mileage cost.
Mark Browning
Rating:
5.0
Great staff
Rusty Hill
Rating:
3.0
Customer did not leave a comment.
ANGELA FERNANDEZ CECOTTI
Rating:
5.0
Only complaint wud be that it is not open every day, but completely understand why that's not possible. Definitely recommend this facility to anyone who needs more space.
CAROL CHAPMAN
|
Overall Experience
Rating:
5.0
The truck whistled (winsheild or window) the whole way every time we hit 70 mph.. going cross country from washington to florida!!! We hit a few rainstorms and discovered water coming in from the windshield and running down the inside of the windshield from the inside which was a hazard because there's not windshield wipers on the inside of the truck. also the passenger speaker was out so in order for the passenger to hear music over the whistling and truck / road noise the driver had to go deaf. It wouldn't of mattered if we were moving town to town but on a cross country move four days of driving it was not acceptable.
Kristen Vermillion
Rating:
3.0
Customer did not leave a comment.
ROBERT LINDAHL
Rating:
4.0
Customer did not leave a comment.
STEVEN UMBINETTI
Rating:
5.0
Access is slightly hard to find.
Jeffrey Miller
Rating:
5.0
Customer did not leave a comment.
James Martini
Rating:
5.0
Great options and availability. In and out. Very easy. Helpful fella behind the counter
JUSTIN TVRDY
Rating:
4.0
Driveway is narrow/requires backing in and spotting a trailer in a tight place. There was also not really much room for the trailer I was dropping off because U-haul initially gave me a drop-off location 7 miles away that doesn't accept any U-haul vehicles.
Michael Oestreich
Rating:
5.0
Customer did not leave a comment.
Brock McClellan
Rating:
4.0
Get rid of whoever is running the corporation, uhaul has declined to an all time low, this has been an isolated good experience as I dealt with corporate the least possible. Only smooth experience I've had out of the last 20. Last one had to wait 2 months for the credit card company to chisel my refund promised by at least 2 uhaul customer reps after hours of "on hold". Time before that I got a truck after an hour wait from scheduled time with bald tires. Only recomendation I have is for this last franchisee to find another company before his reputation goes bad...... oh but there is no competition YET so he's stuck with a poorly run organization.
jeffrey basham
Rating:
5.0
Customer did not leave a comment.
LARRY PRESTON
Rating:
5.0
They were amazing to work with and I definitely will use them again in the future. Very helpful in our situation as well
JULIA SIMPSON
Rating:
5.0
Customer did not leave a comment.
Linda Murrell
Rating:
4.0
Customer did not leave a comment.
michael sager
Rating:
4.0
Customer did not leave a comment.
William Davis
Rating:
3.0
Customer did not leave a comment.
David Schultze
Rating:
5.0
Customer did not leave a comment.
Kimberly Valerio
Rating:
1.0
The attendant was passive and the building smelled so bad i didn't want to be there
Kristopher Knezek
Rating:
5.0
Customer did not leave a comment.
Joshua Smith
Rating:
4.0
Guarantee the equipment alot sooner
Michael D'Amico
Rating:
4.0
I asked for a contract with my bill and was told it was emailed to me. I have received nothing.
Diana Goodman
Rating:
5.0
Customer did not leave a comment.
Gary Alejandro
Rating:
5.0
Customer did not leave a comment.
Gladys Fullford
Rating:
5.0
this location is easy to get in and out of and close to home
Glenn Vanoy
Rating:
3.0
Customer did not leave a comment.
jess hackler
Rating:
3.0
Customer did not leave a comment.
Donald Dubose
Rating:
3.0
Customer did not leave a comment.
Caitlin Hayton
Rating:
5.0
Staff did a wonderful job taking care of me, despite a power outage at their location they got me hooked up, paperwork completed and got me on my way very efficiently. Great service.
EARL DALE MALLONEE
Rating:
5.0
Customer did not leave a comment.
Ryan Viers
Rating:
3.0
Customer did not leave a comment.
Dylan Rockafellow
Rating:
5.0
Customer did not leave a comment.
Edward Wix
Rating:
3.0
Customer did not leave a comment.
James Souders
Rating:
5.0
If I ever need to close again I will make sure to come back and I will recommend you guys you guys were nothing but awesome 😊
JR RIVERA
|
Overall Experience
Rating:
5.0
Loved everything about this place...after hours access, security, use of carts that easily fit into the elevators, dry & warm inside, and even the price was very reasonable. I'll definitely come back.
STACEY SIMS
|
Overall Experience
Rating:
5.0
I was able to reserve a storage space for the same day! It was an easy process and I received a call to confirm my reservation as well.
Privacy Request
|
First Impressions
Rating:
5.0
I was looking for a storage space last minute and was able to reserve one online! I then received a call confirming my reservation for that day. The man was nice and answered all my questions!
Privacy Request
|
First Impressions
Rating:
1.0
was led to believe that we would receive free storage. Storage wasn`t free, reserved me 2 4×4. Not adequate then when we called one of your reps were rude and hung up
Privacy Request
|
First Impressions
Rating:
4.0
The facility was clean and the gentleman who helped with the paperwork was very helpful and friendly.