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michael w
Customer Reviews for Abbeys Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at the counter needs classes in customer service. He was curt to the point of being rude.
Deborah WThe gentleman there was amazing, very knowledgeable and thorough. Thank you
DANA DNo one was there when we dropped off the truck so we did not have any interaction with staff
Karen MExcellent Customer Service Quick and Easy
Mark HThe guy working at the U-Haul station was friendly and helped me hook up and unhook the trailer. Quick and easy process!
robert sThe customer service was above what we have ever gotten at any other location to date!
Derrick GThe gentleman who served us was very helpful and put me at ease as this was my first time renting a vehicle.
Debbie HGreat service. Clean truck. Will be coming back to this location when renting another Uhaul truck.
Lupe PVery tight. Not much room to drop off
Jared GHave the worker be on time and open to receive return of equipment.
Earl GTerrible location. The access is via an alley or a smaller alley along the side. No room to maneuver a motorhome with trailer.
Robert SThe gentleman that was working was very nice great customer service, very patient with me “ I was very unorganized the day I picked it up” If I ever need a U-Haul I will use you guys again
Melissa RGuy was surly, rude,, mysigonistic prick.
Eda RGreat dolly it made moving the car easier. Thumbs up.
Joseph JVery smooth rental. Friendly, professional. Will certainly use again
Chase hHave items that you ordered (dolly,etc) already inside truck when ready for pickup. Have ramps to make it easier to load and unload.
Connie BI couldn’t sign off online (that’s me) so called Abbey and they took care of it. If U-Haul is called I suggest calling in off hours or there’s a long wait time to get through. 50 minutes when I called.
Carol FKeep doing the Excellent job you are doing!! We were very happy with the all a round service we needed to have a toe-dolly ASaP an with help from a couple of the Uhaulers helping out we got one. An we were able to get our job done Quickly for a neighbor in need.
josephine Bwhen you reserve a trailer in one location you should be able to pick up there But no U-Haul made me travel 2 hours out of my way to pick up so that was a total of 4 hours out of my way Not a happy customer at all
Douglas DExcellent service. Very helpful!
James CAwesome staff!
malcolm gAbsolutely loved the management! Super friendly and willing to work with you! Very sad to go but no longer need it as I have moved away.
KEANA H | Overall ExperiencePickup was extremely difficult.
Brennon MMaybe lower per mileage cost.
Mark BGreat staff
Rusty HOnly complaint wud be that it is not open every day, but completely understand why that's not possible. Definitely recommend this facility to anyone who needs more space.
CAROL C | Overall ExperienceThe truck whistled (winsheild or window) the whole way every time we hit 70 mph.. going cross country from washington to florida!!! We hit a few rainstorms and discovered water coming in from the windshield and running down the inside of the windshield from the inside which was a hazard because there's not windshield wipers on the inside of the truck. also the passenger speaker was out so in order for the passenger to hear music over the whistling and truck / road noise the driver had to go deaf. It wouldn't of mattered if we were moving town to town but on a cross country move four days of driving it was not acceptable.
Kristen VAccess is slightly hard to find.
Jeffrey MGreat options and availability. In and out. Very easy. Helpful fella behind the counter
JUSTIN TDriveway is narrow/requires backing in and spotting a trailer in a tight place. There was also not really much room for the trailer I was dropping off because U-haul initially gave me a drop-off location 7 miles away that doesn't accept any U-haul vehicles.
Michael OGet rid of whoever is running the corporation, uhaul has declined to an all time low, this has been an isolated good experience as I dealt with corporate the least possible. Only smooth experience I've had out of the last 20. Last one had to wait 2 months for the credit card company to chisel my refund promised by at least 2 uhaul customer reps after hours of "on hold". Time before that I got a truck after an hour wait from scheduled time with bald tires. Only recomendation I have is for this last franchisee to find another company before his reputation goes bad...... oh but there is no competition YET so he's stuck with a poorly run organization.
jeffrey bThey were amazing to work with and I definitely will use them again in the future. Very helpful in our situation as well
JULIA SThe attendant was passive and the building smelled so bad i didn't want to be there
Kristopher KGuarantee the equipment alot sooner
Michael DI asked for a contract with my bill and was told it was emailed to me. I have received nothing.
Diana Gthis location is easy to get in and out of and close to home
Glenn VStaff did a wonderful job taking care of me, despite a power outage at their location they got me hooked up, paperwork completed and got me on my way very efficiently. Great service.
EARL DIf I ever need to close again I will make sure to come back and I will recommend you guys you guys were nothing but awesome 😊
JR R | Overall ExperienceLoved everything about this place...after hours access, security, use of carts that easily fit into the elevators, dry & warm inside, and even the price was very reasonable. I'll definitely come back.
STACEY S | Overall ExperienceI was able to reserve a storage space for the same day! It was an easy process and I received a call to confirm my reservation as well.
Privacy R | First ImpressionsI was looking for a storage space last minute and was able to reserve one online! I then received a call confirming my reservation for that day. The man was nice and answered all my questions!
Privacy R | First Impressionswas led to believe that we would receive free storage. Storage wasn`t free, reserved me 2 4×4. Not adequate then when we called one of your reps were rude and hung up
Privacy R | First ImpressionsThe facility was clean and the gentleman who helped with the paperwork was very helpful and friendly.
Privacy R | First Impressions