El cliente no dejó un comentario.Megan W.
Customer Reviews for ABA Rentals
(Distribuidor de U-Haul del vecindario)
La Place, LA 70068
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The U-Haul vehicle must have a leak in the top roof of the truck or the foor of the back is damaged! I rented a Haul April 23- May 1, 2022 and most of my merchandise was damage due to weather conditions. I rented the Haul to keep my merchandise safe, unfortunately it didn't work that way. I wouod never recommend to no one's family! Still haven't heard a word from no one in upper managementJORDAN L.
The location was perfect since I live locally but the customer service was terrible, especially considering the great customer service I had the next day at the Kenner location.Jodi L.
I had to drive 40 miles out of my city to pick up truck. U haul app didn't work. Employee said she wasn't working, finally got her to help with the pick up. Overall a stressful experience. Won't ever recommend or use again.Leah G.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.brooke S.
El cliente no dejó un comentario.Sarah J.
Workers at the Laplace yard were very helpful.lisa F.
El cliente no dejó un comentario.Angela B.
My understanding is this location is closing.Gerald F.
My understanding is that this site is closing.Gerald F.
Store was not open at time of appointment and set my schedule back 30-45 trying to find out what was going on.russ H.
I'd recommend the location for returning, since there isn't a store or any type of counter help. However, the return process was fairly simple.Kimberly C.
The site personnel was very helpful. On the other hand your internet registration is something to be desired I had provided all of my information and had to re do it at the site and provide someone to verify my identity once I was on site. This sjould have been addressed prior to the minute of the rental.Amner I.
El cliente no dejó un comentario.Jasmine T.
Make things a little easier to access the rental.Ashley H.
a formal complaint already on file â€¦..Kevin C.
El cliente no dejó un comentario.DEAN P.
Very poor customer service, trash equipment, dolly was broken, have pictures, ended up dropping it in Missisipi, called them but they were rude and disrespectful. Will never ever use Uhaul again. Worst experinceCheikh Saad S.
When a customer is having trouble with the app or the Internet, be willing to handle the reservation in person. I spent 30 minutes trying to get a truck that I had booked two hours prior. Although it was not your fault, it was not my fault either. The service was just bad in the area. When this happens, be willing to help the customer in person.DENAROLD A.
I was directed to a shady lot where the truck was unlocked and was a last minute change on my day of moving. It impacted my entire moving day. We then had to pay for ubers etc that were were not going to have to endure. I also did not get the products at all and not even the correct ordered equipment that I had paid for. Not acceptable. I let customer service know and my bill was not adjusted and upon returning my truck to hendersonvile, TN location they noted they could not do anything.... i want my money back... I understand i was transferred to a dealer which was very different and the reasoning for not getting my items, however, I still then had to incur additional expenses by having to go to to Northern tool to purchase the things i did not receiveBrooke M.
El cliente no dejó un comentario.Ana M.
El cliente no dejó un comentario.Lysander D.
El cliente no dejó un comentario.Harold S.
El cliente no dejó un comentario.Corey G.
Very helpful and attentive.KENNETH G.
El cliente no dejó un comentario.ELIZA E.
El cliente no dejó un comentario.HIRAM R.
El cliente no dejó un comentario.Lawrence B.
El cliente no dejó un comentario.Glenn D.
Renting truck with the cell phone process was great really loved the process.Deon W.
This location wa damaged by Hurricane Ida. We are grateful that this location is operational for our move.Karl N.
Website needs improvement. Checkout and CheckIn process is ridiculous. I would never rent again.Darlah V.
Rude and false cleaning charges. I'm still waiting on someone to contact me regarding these issues.CHRISTEN J.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.blake K.
El cliente no dejó un comentario.DERRICK G.
El cliente no dejó un comentario.CRISTHIAN G.
Make sure my card isn't charged twiceDenarold A.
I didn't choose this location for pick up. It was far out of my way. This was the third location I was given and the second pick up time. I originally picked a location only a few minutes away for 8am. It was changed to 1pm at a second location that was still close. I was then told they didn't have the truck size I requested at either location and I had to drive out of town.Kaitlyn D.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.JASON M.
Excellent service!!!WILBERT T.
She was very helpful and pleasant! Good lady to have on the site.. thanksMARTY C.
El cliente no dejó un comentario.Jose R.
El cliente no dejó un comentario.RAMON O.
The service was excellentEliza E.
Had to go over twenty mile to pickup and over 7 miles to drop it off. Give me a choice of a convenient location. They tried to up charge another day in the end with insurance after the fact that I had refused . The U-Haul call in number, keeps you on hold and hangs up on you, while the self check in does not workKENNETH P.
El cliente no dejó un comentario.JENNIFER J.
El cliente no dejó un comentario.Willie L.
Not professional at allLashonda S.
El cliente no dejó un comentario.JUANITA S.
Have more vehicles available on site if possible. My pick up was delayed 2.5 hours due to prior rental not returning on time.DWAYNE E.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.ELLERY B.
El cliente no dejó un comentario.RAUL C.
But I was charge for gas and cleaning the truck when I pick the truck up it was on half and when I return it was cleandeshondra R.
When I initially talked to the representative she was very rude. After going through the process online and getting to the location the app did not operate correctly and it took me 45 minutes to get the process done. It kept telling me that previous action could not be completed due to insufficient memory. My experience with this process was not good at all and I will be taking my business somewhere else next time.Michael V.
Great service clean trucks and trailers I highly recommend this locationKEVIN J.
El cliente no dejó un comentario.Anissa S.
Trailer return to a lot open to the public. Only able to talk to operator by phone while business hour show open 9am to 12 am. I was worried the tailor could be stolen before being processed as a return. Very UNPROFESSIONAL!GILBERT S.
El cliente no dejó un comentario.JEFFERY H.
El cliente no dejó un comentario.ferdinand W.
Tried calling location to drop off equipment never could get a hold of any one. Had to call around to get someone else to call her to come out to check me in. She said because of the covid she keeps everthing lock up.rANDY R.
The checking in online to get a uhaul truck was very confusing. I understand about it being because of covid 19. But the checking in here in Louisiana is just terrible.Patricia F.
Air conditioner did not work. Moving on hot humid July dau was not fun. Roadside assistance helped, but could not solve problem. AC went out and came back on intermittently while driving.DWAYNE E.
Streamline the check in process to make easier. Location was closed and there was poor communication and instruction on getting the cargo van.lance D.
El cliente no dejó un comentario.Angela M.
Picking up the uhaul was nothing but a hassle. Will not rent another uhaul from a place that doesn't have actual people or anyone to answer their phone! I wasted 40 minutes of my time to get the uhaul that online said should have only taken 10.Timothy O.
Better communication. Contract was changed from in person pick up to the 24/7 one but only in an email. Didn't know until we got there so it took over an hour to get the truck from our reservation time of 10am, so we returned it a little over an hour late and got double charged for a second rental session/insurance. The service in the area for us isn't great so signing up for an account and everything took a long time to even do the pick up. There was no dolly. Was not happy. Uhaul receipt is very confusing and we have been charged three separate things to our account. Would greatly appreciate a customer service rep to call us back like we requested. Thanks.Chase A.
I had trouble with the 24 -7 app? The lady at the pick up point was very helpful. very helpful in Laplace :) disappoint with the app or at least with my ability to use itWILEY T.
El cliente no dejó un comentario.Andrea D.
El cliente no dejó un comentario.WILLIAM P.
Unfortunately this is the only Uhaul dealer in LaPlace. The next actual Uhaul establishment is miles away. The office of this one sits behind a locked gate with instructions to call for assistance. There is no one to talk to directly and everything is through an app.The truck's tire pressure light was on and when I called the number before I left the place to tell them this, the lady had such an attitude telling me to just ignore it. It was hell going through all the puzzles trying to get and return the truck. The lady was upset and whined about having to get out of her bed to do the return because it was after five PM even though it says you can rent and return past that time on the app. Not my problem! I was also charged again days later for something I had already paid for. I would not rent from here again!Endeavor P.
El cliente no dejó un comentario.CHUKWUYEJULUMAFO N.
The lady was very rudeRoshanan J.
While the one person staff did assist me, and I did receive want I wanted, the facility is a disgrace. There is no access to the property. A fence which is locked prevents any contact. You need to call on the phone. And this place is not staffed. Only when there is an on line order does someone show up. Not the usual U Haul dealer. Skanky!Edward C.
El cliente no dejó un comentario.lane G.
El cliente no dejó un comentario.PERRY W.
Owner/agent was extremely rude. I was given mis-information about my rental and instead of attempting to accomodatebor trybto find a middle ground she tried to bully me and force me to pre-pay for miles. She went as far as to attempt an unauthorized payment, thank goodness it was blocked.Shara S.
El cliente no dejó un comentario.vishal P.
More available customer help/willingness to help.Garrett L.
The hours for this facility were listed 9am to 5pm, when we arrived at 4:40 pm to return the trailer there was no one there and the gates were locked. I called the number and the lady said "Just put it in a hole outside and take pictures that you dropped it off and I'll check it in sometime tomorrow." Needless to say I was NOT IMPRESSED having to unload the trailer by myself!DEBORAH B.
No one available to receive trailer. No room to manuever on lot. Had to unhitch and move trailer by hand. View of traffic obstructed. No instructions how to return. Wouldn't answer phone. Eventually found the self return feature on u-haul website and performed return, but never received confirmation email from u-haul. Overall horrible experience.Dean S.
Servicio al cliente de excelencia. We've used this location several times and have never received anything but superb customer service!Shawn M.
El cliente no dejó un comentario.DANIEL D.
Mrs.Anna was awesome she really work hard on making sure I receive the trailer. I reserve a trailer. Friday the customer was supposed to return but they didn't, so Mrs. Anna made calls and found me one on causeway. By Saturday they return and I was able to go to the location in Laplace where I live. Thanks to Mrs.AnnaShelita E.
El cliente no dejó un comentario.Wendy S.
The location was not open for over the counter interaction. I had to figure out how to get the keys and that everything needed to be done electronically on my own.Prentiss A.
El cliente no dejó un comentario.Romona R.
Dropped of tow dolly and 26 ft truck during business hours. Arrived there at 3:45 in the afternoon on May 17th. No one there. Sign said will be back at 3:30,which I did photograph at 3:45. Also, my location services not working for the uhaul website. I did have my location services on. Got a call from ABA rentals after 4 pm and person was condescending. I'm angry about the faulty tow dolly and the whole return process and poor customer service on uhaul site. plus can't get anyone to answer a phone.Mark B.
The owner was most helpful & inviting. Thank you for her service.MARK N.
El cliente no dejó un comentario.Dwian R.
El cliente no dejó un comentario.JONRE H.
El cliente no dejó un comentario.URBANO R.
Customer service was excellent. I would like to see cargo vans and pick-up trucks available for 1 way trips.Chad B.
Awesome customer service as alwaysAYUNTA W.
This was the worst system ever used by Uhaul. We had to do every thing an employee was responsible for. We were constantly called and texted. This was very time consuming and stressfulTERRANCE B.
El cliente no dejó un comentario.David B.