Very nice service...
KIET P.
Customer Reviews for ABA Recovery Service
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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great staff! handled all my needs and were great to work with. definitely will look to use them for my next rental.
Cornelius S.Have it ready to go. I had a reservation, but when I got there the trailer was stuck behind other equipment. It should've been ready for the customer to hitch it and go. Instead, I had to wait for the one person there to move everything else out of the way, and then bring the trailer out. Other than that, the attendant did everything within his power to make the experience pleasant.
Marcel C.I was grateful for the help hooking up the cat car and trailer
Melissa C.Henry was the best! Very knowledgeable, helpful and friendly.
jesus M.I think this is a car repo place and their office was a wreck... super messy and overall dirty. There was a dog who sniffed my feet the entire time I was picking up keys and I got inside the truck which had less than 5,000 miles on it to find the passenger seat covered in dog hair. Vehicle and customer service was good but I wouldn't go there again if I had the choice.
Ana R.Everything it's ok
LUIS N.Easy transaction!!
Alisa N.Everything was good from the beginning.
BENJAMIN N.Leo was very nice!
JENNIFER K.No improvement necessary. Everything went smoothly and quickly.
JEFFERY F.My equipment was in no uncertain terms broken. The trailer had broken leaf springs, which caused 2 blow outs on the side of the road on a damn near 800 mile journey.
Brian B.The gentleman did a Walk around the truck checking the lights and blinkers. However during the drive from San Diego California to Knoxville Tennessee found a few thing not working. (1) About 3 hours in I was notified that my passenger rear blinker did not work and made the trip a little difficult to switch lanes. (2) The spot for my chargers did not work (truck said there was two but was only able to find one). (3) the A/C would cut off at least 2 times a day on my total for 4 day trip (32 hour drive). Other than that the truck itself ran just fine.
Johnny G.Very nice from office personnel
Renisa S.The U-Haul app would not upload a picture and let me move on, even after taking me to the camera for a photo. Had to go through uhaul.com to get my photos uploaded. After that the process was clean and easy
David W.The UHaul representative is professional and easy to work with, besides just being an overall positive person. I'd choose this location over another UHaul location for that reason alone.
Mark S.Only location I go in San Diego county to pickup U-Haul equipment. Owner is very accommodating. He came in on his day off for me to return the trailer! Great customer service.
Nathan R.Inspect the vehicle.
GARRETT C.Henry was awesome!
MARTIN W.Bought a mattress cover for like $4 when I ordered the uhaul. When I picked up the uhaul, the employee said it wasn't in his system that I purchased it. I showed him the receipt, but he said it wasn't in the system and that I would have to purchase one. Begrudgingly, I agreed. He then told me the price was $14 and he wouldn't match the price on the website because “that's what his system said.†I had no other choice and was on a tight schedule, so I had to buy the mattress cover again for another $14. Total rip off and I'm sure he was bull shitting for a few extra bucks. I would never recommend this place and he made a stressful moving day even harder.
Theodore W.The man who helped me was super nice and helpful! Great customer service and I would recommend this location to anyone looking to rent a van!
LENA W.The service was excellent.
Mark L.My one issue is that when I returned the truck within my rental time limit, the place was locked up and the only instruction I had was a notice to not put the key in the drop off box until I visited a web address. I had no bars on my phone, so I drove around for a half hour trying to get reception just to fulfill your web requirement. I ended up just dropping the key in the box, and going home to access the internet. I still don't know if I've been fined or something. I shouldn't have to find out taht you require mobile web access from a tiny note on a drop off box with a scary warning and nobody to ask about it. What do people without their phones do?
KYLE B.N/C
CANDACE M.Be able to park the truck in the gate even after hours
Jennifer D.Nothing at this location, maybe give lessons from this owner as for all the times I've rented uhauls, this was the very first time the guy made me check and adjust mirrors, check blinkers and brake lights. Also good attitude, funny, more uhaul loctions should act like this owner. I'm very pleased w/ the service provided today!
David M.The gentlemen was very thorough with the explanation of the uhaul. Even went out of his way to inspect the vehicle with us and made sure we learned the use of operating trunk door.
RAAFAT S.I made my reservations at the Lincoln ave location the day before and was scheduled to pick up 17' unit at 8am the following day. No one was there and no one answered the phone! I went back to the confirmation text and gat a corporate phone number and was told I will receive a credit. AS OF YET I HAVE SEEN MO CREDIT! The people at the 4th street location were helpful but I was charged for a 20' unit when I reserved a17'!
Mark A.I was helped by the attendant even his about to close the location without a questions.
GARRY G.Attendant was very helpful and easy to talked to.
GARRY G.I reserved a 15' van but was told that it was not available a few days before my move. I was given a 10' instead and had to make 2 trips. I was given extra mileage and extra time, but the move was much more difficult because of this change.
VICKIE O.Henry was very friendly, efficient and helpful through the whole process and made sure to answer all of my questions before I even left the parking lot. Excellent service!
Amanda S.Fast and friendly!
Raphyal C.EVERYTHING was great! And Customer Service was excellent. Your employee Henry is a wonderful asset to U-HAUL. Sincerely, Debi
MICHAEL D.Engine sounds like it needs some work.
William H.Excellent customer service. Very helpful. Fast
DANIEL D.Felt like I was dealing w/Third Nation company til I met w/$th Ave Escondido rep, who was professional and knew his business. The next time I need a truck it will be from 4th Ave Escondido UHAUL.
Richard M.I wish every location was as friendly as this location. Awesome customer service.
THOMAS S.The gentleman was super nice
TODD ALLEN N.Henery was great, after having some car trouble he got me checked out
Robert A.The Office manager was very helpful and friendly.
EDMUNDO T.Let the customer know to fill out the info online before dropping off the keys.
Kevin G.Two of the furniture pads reeked of urine smell, so clearly they were not checked before being repackaged for use.
William G.Awesome service and assistance. Made the entire process easy and smooth! Thanks for the help!
Matthew S.Have personnel at the location to assist with the checkout and checkin
daniel B.Have inventory of equipment spread out evenly do one doesn't have to drive long distance to pick up. I had to drive 70 miles to get what I needed.
forest S.Henry's customer service is exceptional. On both pickup and delivery he ensured my needs were met. Additionally advising me to call if I have any issues.
JOSEPH C.Not a thing, associate was super personable.
Daniel H.My Day rental For a car carrier was reserved with a reservation number in hand, however it was not actually reserved. When I arrived at the 4th St location to pick up I was told U Hall had not designated at pick up spot. Henry was very helpful and worked it out with another renter to pick the next day. Thank you Henry for making it all work out.
Mark O.Always a pleseant fellow to work with and drop off
TEGBIR L.Henry was extremely helpful in resolving my dilemma with return time.
RAYMOND D.Henry was great
Keith J.Henry was very friendly and assisted us in getting the equipment we needed. We are extremely appreciative for all of the help he provided.
TRACY B.Second time i've rented from ABA Recovery Service location and both times Henry has exceed my expectations of excellent customer service. Will definately refer friends and family to this location!
Ralph D.Top notch uhaul location. Quick in and out!
Michael J.