Brenden was friendly efficient and helpful.Weston M.
Customer Reviews for Aarrow Way Storage LLC
(Distribuidor de U-Haul del vecindario)
Airway Heights, WA 99001
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I had rented a 6'x12' trailer. When I got the trailer home it was full of old straw and dirt. I had to clean the trailer prior to being able to load it with my things.RICKY K.
El cliente no dejó un comentario.Brian K. | Overall Experience
Nothing. It was already a perfect experience.BRANDER C.
The person working the counter should be fired. I went to pickup my Uhaul and explained I had a reservation. He asked if I checked into the mobile app and I explained I had the day before. I explained that it told me that I would be able to skip the wait at the counter. He asked if I completed the mobile app process. I explained I was pretty sure I did but not sure exactly what the process was because I had never rented a uhaul before. He was very aggressive. I even asked him what was with the hostility.. I told him to just cancel the Uhaul but my wife was like we really need to get one and move. The gentleman was like yeah if you used the mobile app you don't even have to deal with me. He went on to say we aren't even Uhaul we are a storage facility. I returned the truck got my final receipt and checked my bank account and there is an additional charge of $11 and some change. Not sure what for. I checked the vehicle out with 3/4 of a tank of gas and brought it back completely full. I have pictures and receipts to prove it. It was the worse experience ever. I even asked for a manager and the man's response was I'm the only one working here. Just WOW. I'm sure Uhaul is a great company but I would stay clear of this specific location for a rental.JACOB D.
El cliente no dejó un comentario.KIMBERLY S.
Excellent customer service and very polite and professional.MELVA P.
El cliente no dejó un comentario.kent K.
El cliente no dejó un comentario.REGINALD K.
This was a great location and the customer service was top notch. ¡Gracias!ALISON B.
It was evident that the U haul rep was lacking U haul software training and/or experience.KEITH S.
I used the trip computer on the truck to measure the distance this time as the last couple of times the mileage was off and I ended up paying. I discovered that Uhaul calculations are a little off by about 10 bucks. Fortunately the drop off location waved the extra. They should not have to absorb these costs as I am sure others have found the same. Uhaul should be more honest in their mileage calculation.Duquesne E.
El cliente no dejó un comentario.Mark V.
Super great serviceRICKY R.
El cliente no dejó un comentario.MARCUS E.
Did not verify mileage on the vehicleCRAIG S.
All went wellJOHN C.
Great serviceSAMUEL K.
great customer serviceROBERT M.
I have never had such a positive experience! The representative worked hard to accommodate my needs. I will defiantly recommend business !Carmen M.
El cliente no dejó un comentario.NORBERT K.
Great service thank youSteve D.
I was charged for a second day, after returning the truck in the evening. They rented out the truck next morning, and still I was charged for a second day. I call that double dipping. If you were to look at your records, you can see that I've rented from you guys at least 40 times + a year. Is this how you treat a valued customer. I will be looking for an alternative.GREGORY K.
Easy and quick. Some rules were not explainedLori E.
Great service.. Online reservation and payment made it painless.CHLOE N.
El cliente no dejó un comentario.GARRY M. | Overall Experience
Thank you for your excellent customer service.Tammy G. | Overall Experience
El cliente no dejó un comentario.MARTIN C.
El cliente no dejó un comentario.CUYLER B.
El cliente no dejó un comentario.Paul O.
Cool people can't ask for moreMARY C.
El cliente no dejó un comentario.Fred S.
Paid for a month and circumstances changed. I used a less then a 1/3 of a month with no refund. Not happy about that.DAVIS G. | Overall Experience
Aarow Way storage was wonderful to do business with. They went above and beyond to provide the necessary equipment for my move. This company knows how to treat customers!STEPHEN F.
El cliente no dejó un comentario.EDWARD K.
Nothing to improve. All was goodROBERT J.
El cliente no dejó un comentario.RONNIE T.
El cliente no dejó un comentario.John W.
Steve and Branden where very helpful and knowledgeable.Julie M.
All contact quick and easy. Customer support great.JOHN M.
El cliente no dejó un comentario.TERRY F.
El cliente no dejó un comentario.SILVIA L.
i got there like 5 minutes pf closimg amd the wprker guy was very accomodating..so please thank h again for meDeborah G.
Service was great I was in and out quick I'll be backJESSE M.
I really appreciate Aaroway Storage for a few reasons! My storage unit was well priced and clean. The security system is top notch. The service is friendly. I have rented trucks and trailers for multiple purposes. I have made reservations online and in person. My payments for storage have auto debited. When I changed my Banking information but forgot to update the system my payment was late. They phoned and spoke to me in a way which made me feel like a valuable customer. I highly recommend this location!!!Diana C. | Overall Experience
El cliente no dejó un comentario.MARY R.
El cliente no dejó un comentario.LINDSAY L.
El cliente no dejó un comentario.JOSEPH D.
Very friendly it made the move a bit less stressful. Thank you Steve.SHERRY K.
El cliente no dejó un comentario.Brad C.
I gave you a 16th tank of gas extra upon drop off and returned only an hour late not a day which you gave me anyhow. However you still charged me $5.00 for going over mileage when I did not go any extra miles then what I absolutely needed to go. Yet you had me go to Walla Walla (+60 miles out of my way to get the truck.) You did give me an extra day and mileage that did not make it by $5.00. I still had to pay for the gas for that extra mileage. I did not complain but you still wanted your $5.00. NICE Business model.Duquesne E.
Please be more informative on the verification link to return the Uhaul. Originally it said to go online to verify return what it doesn't say and should is to do it while still at the location before returning the key. I got home went to verify and it required me to be at the location. Too late ?! I called the manager and he was very kind so it worked out..JAMIE M.
The crew was friendly great and helped me get my 53 plymouth towed home. Keep up the good services gentlemanTony W.
El cliente no dejó un comentario.DALE S. N.
El cliente no dejó un comentario.Bret M.
El cliente no dejó un comentario.DENNIS A.
The mileage was over by one mile. The drop off location charged $.40 to my credit card. I found this to be a trivial charge and they should have let the $.40 go rather than make the charge.KAREN V.
Great customer service!Tammy G.
your guy steve was cussing and screaming at me, called me a "fucking liar". You probably shouldnt do business with that guyDamon S.
Super great service, over and beyond to make sure i was taken care of. Highly recommend. Thank youMICHAEL P.
Very nice staff easy to work with and I always felt secure having my stuff there. I would highly recommend it to any one looking for a storage unitMichael P. | Overall Experience
Poor online booking process, need to be able to contact local venders by phone. Speaking to a person made the 45 min phone call to the out of state rep a five min bookingRICHARD G.
Great friendly and professional serviceSteven B.
everything was perfect. attendants were quick and helpful.Marc G.
El cliente no dejó un comentario.WILLIAM S.
Brandon was very nice.. He had very good customer repour. And was very Quick and Efficient in getting us hooked up and on our way.Jeffrey B.
cheaper lolCecil V.
Very fast and friendly service.PATRICK DANIEL K.
El cliente no dejó un comentario.LINDSAY F.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.MICHAEL EARL G.
Fast. Person is nice. Clean. Would do it again! Thank u very muchRyan W.
first I was not told to stay until I received a text and email of my contract before leaving the propertysome one put the wrong mileage on contract i dove 35.7 miles and was charged 117,7 we were told there was nothing this person could do about it and nothing we could do about it. I have never been so rudely treated. it was oh well should have checked my contract before i left the property.That doesn't sound like an honest run business to me.truck had empty drink bottles in it and sun flower seeds all over the seat at least we returned it cleaner and with extra gas NEVER USING THIS LOCATION AGAINGabriel G.
great job thank youCLAUDIE C.
El cliente no dejó un comentario.KYLE T.
El cliente no dejó un comentario.Joseph S.
Extraordinario servicio al clienteJason J.
El cliente no dejó un comentario.Heidi M. | Overall Experience
El cliente no dejó un comentario.Alex u. | Overall Experience
No cellphone internet to complete drop off after hours and poor lighting at nightRobin D.
Fast service, helpful staff,THERESA ELIZABET S.
Keep up the good work.JOSHUA B.
Friendly and courteous staff. Would highly recommend this location!!James L.
El cliente no dejó un comentario.DONALD O.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Josh B.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.Meaghan J.
All was good, best serviceJOHN H.
A great experience in all respects! I will be doing business here again.Mike N.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.SCOTT M.
Very easy process. Staff is also very helpful.WILLIAM B.
This location was awsome, Steve went the extra mile to make sure we were taken care of. I will use this location from now on .ANDREW F.
everything was great! great truck, convenient, quick n easy n price wasn't bad. there was just a little gravel in truck bed i didn't notice until i started to load furniture for my move. just a 10 min delay to sweep it out. young man who rented me the vehicle was courteous and informative. will definitely use em again!PATRICK JOHN B.
None everything is excellentMercy N.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Steven D.
Very pleasant experience.Larry B.
Great people on both ends of my journeyDarrell D.
Customer service is great.DAVID JOSEPH A.
El cliente no dejó un comentario.Alex U.
El cliente no dejó un comentario.Jacob O.
Easy !DEVON MICHELE B.
El cliente no dejó un comentario.DONNA DELANE C.
Great facility. Enjoyed meeting Steve and speaking with his son Brendon. Both were helpful. The trailer was beautiful and perfect.RONALD N.
Servicios adicionales en esta ubicación
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