Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant wasn't friendly, he wasn't unfriendly, just wasn't friendly.
Nona Dansereau
Rating:
5.0
Customer did not leave a comment.
Jonathan Murkins
Rating:
4.0
The driver and passenger seat were covered in dog/pet hair from a previous user. Very unhygienic and gross. I didn’t have any other option but to use the van as I needed to pick something up that day. Service was great and quick but the vehicle itself was not acceptable.
Jennifer Payne
Rating:
3.0
Honestly, the man working obviously didn’t want to be there. I accidently locked the keys in the truck after I returned it, feeling terrible about it. The man made me feel worse. He didn’t acknowledge my apology and made me feel uncomfortable. I am hoping it was just a bad day. The day before with him was better but same vibe- he didn’t want to be there.
Tanya Valdivia
Rating:
5.0
Customer did not leave a comment.
John Murkins
Rating:
3.0
If you think there might be something wrong with the door don't send it out
Susan Workman
Rating:
5.0
Always excellent service at this location!!
Alison Crawford-Bylenga
Rating:
5.0
The floors were dirty of the Cargo Van but the out was very clean
Jennifer Johnson
Rating:
3.0
Right side marker light inoperative. Left side license plate light inoperative. The clerk checked lights when I was in the car switching lights for testing them, he never saw the issue until I found it later performing in route inspection. Not satisfactory experience when they can't even help out with this little lights inspection.
Jose Antonio Reyes
Rating:
5.0
Nice
Andrew Dittman
Rating:
5.0
Great service
Gregory West
Rating:
5.0
Customer did not leave a comment.
Michael South
Rating:
3.0
auto transport had been dropped off the evening before, the strap latch mechanism was very, very rusty and barely moved, needed to be lubricated.
Michael Lockwood
Rating:
5.0
The owner of the facility helped me and he was great. I had to wait for my wife to pick me up and got to sit in the office and wait for her. It was snowing outside. Had a great conversation with Owner and would recommend this facility for picking up a rental truck and for storage needs. Great experience
John Chadwick
Rating:
5.0
Aarrow Way Storage Service was awesome. However the Uhaul App was difficult and counter intuitive to use. App forced me to report condition of the inside of van and fuel before allowing me the access code to unlock the key holder. And when I requested a call back from customer service....never happened. Checking status of call the app reported the time I should have received a call back. Felt like being mocked. I was on location at the specified pickup time at 6:00am. I wasnt able to leave until the Storage Facility person showed for work and immediately helped me be on my way. 8:15am. Over two hours of my time wasted in 30 degree weather. So kudos to Aarrow and shame to Uhaul. Never Again!!!
gregory connelly
Rating:
5.0
the truck I requested was not returned on tiem so I was given a van, which worked for the same price , thank you
Tracy Yamamoto
Rating:
5.0
Customer did not leave a comment.
Carlos Hernandez
Rating:
3.0
Customer did not leave a comment.
Michael Novakovich
Rating:
4.0
Customer did not leave a comment.
Nathan Cooper
Rating:
4.0
flawless experience, fast service, and best of all same rental price of the last 5 years ! Unusual in these days of corporate greed.
STEPHEN JENSEN
Rating:
5.0
Do not use the Amity uhaul in Cheney, wa. They were horrible and screwed up my whole experience and Aarrow was amazing at fixing Amity screw up and saved the day
Love Aarrow uhaul!!
Patricia Cox
Rating:
5.0
Have connectors available
Steven Thompson
Rating:
5.0
Dustin was amazing and represented U Haul very well!
Brad Richmond
Rating:
5.0
This location is my go to for storage & UHaul needs. The young men @ this location are always friendly, polite, & knowledgeable. I wish more locations were like this one.
shauna guyman
Rating:
5.0
Customer did not leave a comment.
John Ragan
Rating:
5.0
Service ws xelent..
Would recommend this location
Murrel Bighead
Rating:
5.0
Customer did not leave a comment.
Shauna Wink
Rating:
2.0
I am very dissatisfied with the ongoing "dismissive" treatment received from employee Frank! There is ALWAYS a priblfm when he is working. It usually involves him taking men out if order infrint if me .... consistently. Ive never made an issue of it before, but I had had enough last Friday! Frank has a problem and needs retraining. And Im not happy with the response (gaslighting) I got from "Rob" when I brought this to his attention.
I will no longer tolerate Frank taking men out of order in front of me. Or making me wait for him to complete my transaction, because he decides to help someone else. This seems to be a "power" issue with Frank, but regardless, if it continues Ill report the discrimination to the BBB. Picking up a Uhaul should be seamless, not cause for anxiety when employees use their position to treat ithers "less than".
Thank You!
Alison Crawford-Bylenga
Rating:
5.0
The young man was friendly, approachable and greater us with a smile.
Buffi Breckel
Rating:
5.0
Customer did not leave a comment.
James Evans
Rating:
5.0
Customer did not leave a comment.
JORDAN FLECK
Rating:
5.0
Customer did not leave a comment.
Angelena Campobasso
Rating:
5.0
Customer did not leave a comment.
MARC LUITEN
Rating:
5.0
The attendance was great!
George Barrena
Rating:
4.0
Customer did not leave a comment.
Sandra McGillivray
Rating:
5.0
Customer did not leave a comment.
Tristan Shill
Rating:
5.0
Customer service has always been excellent
David Adams
Rating:
4.0
The back of the truck was dirty. The attendant swept it some. There was still some type of manure back there. Kinda gross. When I returned it there was a sign on the door saying attendant was running errands. I used the key drop but the key drop is not very secure. It could easily be broken into.
Jenny Bussell
Rating:
5.0
Customer did not leave a comment.
adelia betwel
Rating:
5.0
Customer did not leave a comment.
Henesha Edwards
Rating:
5.0
Keep doing a great job.
BERT BATCHELDER
Rating:
5.0
Very friendly staff! Made the return process quick and simple! Second time using this location. Would definitely recommend!
Lee-Anna Morris
Rating:
2.0
Customer did not leave a comment.
Damian Carruthers
Rating:
5.0
Customer did not leave a comment.
James Lajeunesse
Rating:
1.0
Horribly rude and condescending and racist owner or worker. Telling me there is a deposit when there wasn’t and being rude at every turn …. Either he don’t like native Americans or women or Americans, but arrogant and highly unprofessional, by every way, shape or form
Carrie Harvey
Rating:
5.0
Customer did not leave a comment.
Doug Faber
Rating:
5.0
Customer did not leave a comment.
Mark Taylor
Rating:
4.0
Customer did not leave a comment.
Raymond Carter
Rating:
5.0
Customer did not leave a comment.
Leonel Serrano Delgado
|
Overall Experience
Rating:
5.0
Attending staff was courteous
stanley nwoke
Rating:
5.0
Great customer service!
JULIE SCARPELLI
Rating:
4.0
Customer did not leave a comment.
Likisa Idana
|
Overall Experience
Rating:
5.0
When I pulled up attendant came right out to assign a spot to drop trailer and assisted in disconnecting trailer. Very polite and helpful.
Steven Ballheim
Rating:
3.0
Customer did not leave a comment.
Joel Finn
Rating:
4.0
Customer did not leave a comment.
VICKI WILLIAMS
Rating:
5.0
Customer did not leave a comment.
tammy wiltse
Rating:
5.0
Customer did not leave a comment.
MARK DAVID TAPANI
Rating:
5.0
Thank you for your kindness.
Marysa Rogozynski
Rating:
5.0
Customer did not leave a comment.
JoshUA Crelia
Rating:
5.0
Nothing, at all it helped me move easily. Thank you so much. If I needed a vehicle I wouldn't hesitate to use uhaul again.
Sherry Stoughton-Matuszek
Rating:
5.0
Awesome service
David Benbrook
Rating:
5.0
Customer did not leave a comment.
Glen handcock
Rating:
5.0
Customer did not leave a comment.
ALTAMONT FRANCIS
Rating:
5.0
Great customer service and vehicle selection
Suzanne Varghese
Rating:
5.0
Best customer service ever.
Marsi Smith
Rating:
4.0
Customer did not leave a comment.
Rick Mellinger
Rating:
5.0
The experience was great all the way around. I just hated paying 1.29$ per mile. :(.
TAMMY MAHER
Rating:
5.0
Stored my Corvette at this facility for the winter. Office was very easy to work with and the place was spotless!!! Would Highly recommend.
Rich Beal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephan Fairall
Rating:
5.0
Excellent customer service, highly recommended this location
Austin miller
Rating:
5.0
Customer did not leave a comment.
Mark Connelly
|
Overall Experience
Rating:
5.0
Excellent all the way around. Thank-you for being there for me.
Paul Chambers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Ammons
Rating:
5.0
Customer did not leave a comment.
Wendy Smith
Rating:
5.0
Very easy to work with
Joseph Keever
Rating:
5.0
Customer did not leave a comment.
STEVE COPELAND
Rating:
5.0
Brandon and Dustin were very helpful and knowledgeable.
Marsi Smith
Rating:
5.0
Customer did not leave a comment.
Jacob Spencer
Rating:
5.0
No improvement necessary in my case. He was open at eight, walked me thru the rental process efficiently and assisted in hitching the trailer in the bitter cold. My return was just after closing, so I received an email confirming receipt/payment process, and this was before 8 the following day. Easy peasey. Thanks to all involved.
Leigh Klettke
Rating:
1.0
The guy working seemed annoyed that I was having him come out of their shed/office so I could return the trailer. I offered to back the trailer into 2 different areas so it wouldn't be in the way and he said that he really didn't want me to and he would move it himself. I got in my truck to leave and the guy promptly went back into the shed/office.
TRACY BLISS
Rating:
5.0
Customer did not leave a comment.
Glen handcock
Rating:
5.0
Customer did not leave a comment.
BRADLEY HAMMOND
Rating:
5.0
Customer did not leave a comment.
Jessica Olson
Rating:
5.0
Everything went smooth as silk - thank you!
rebecca jacoby
Rating:
4.0
Have used same location 3 times for its availability and it was great! but have always used UHaul, learned from my Dad! Thanks!
PATRICK JOHN
Rating:
5.0
Customer did not leave a comment.
Denise Holbrook
Rating:
5.0
Great customer service friendly service
Dawn Yarnell
Rating:
5.0
It was good customer service from both the check in and the return. The only improvement would be to add a sign and a light at the entrance of the driveway as it is not a visible business. I missed it the first time.
BENJI ESTRELLADO
Rating:
5.0
Customer did not leave a comment.
Victor Almont
Rating:
5.0
awsome service super fast in and out with no hassel
Dustin Dixon
Rating:
5.0
Customer did not leave a comment.
DEBRA LYNN GEORGE
Rating:
4.0
Customer did not leave a comment.
Nick Scharff
Rating:
1.0
I am so upset right now. I made the reservation for the moving truck. I receive a phone call from Uhaul about a deal for $35/day for up to 50 miles and I would have to have a different location for pick up and drop off. I took the deal thinking I may have to do two trips in case we have more big items than estimated. We get to the airway heights uhaul location and the man asks me and my son (I had to pick him up to help me drive and follow me in our own personal vehicle with the two different locations we would be going to) if I knew where the drop off location would be. He stated that he does not know why Uhaul offered me that $35 deal and he did not give me a location for drop off. He changed it back to the $19.95/day and $1.00 for every mile. We had to make two trips. And now I am billed a HUGE amount of $89! I am so very upset and so unhappy with what happened. I would have been better off with the $35/day deal up to 50 miles and then $1.00/mile after the 50 miles. I feel like I had no choice with that man at the Uhaul airway heights location not even having a drop off location for me. He estimated we would only drive 20 miles and that was not the case. I feel like I was totally and completely scammed as a customer that is too dumb and if he had just provided a drop off location for me, I would have received the MUCH BETTER Deal and not had to pay $89 for this awful experience. I need someone to call me back and talk to me please. I am so upset.
Carmelita Sharpback
Rating:
5.0
Customer did not leave a comment.
Christinia Avey
Rating:
3.0
Customer did not leave a comment.
David Richards
Rating:
5.0
Customer did not leave a comment.
STEVE COPELAND
Rating:
4.0
Excellent service
pat hogan
Rating:
4.0
Location and service was excellent, though the selection was limited, they had what I wanted.
Super helpful staff got me out the door quickly with exactly what I needed.
Thanks a TON!!
Jastin Couch
Rating:
5.0
Quick and easy process. Very nice and professional. Bent over backwards for us.
JEANNETTE GOLDIA DUTTON
Rating:
5.0
Customer did not leave a comment.
Fran Voelz
Rating:
5.0
Customer did not leave a comment.
billie wells
Rating:
5.0
All was excellent - from hook up to drop off
Harold Bailey
Rating:
5.0
Customer did not leave a comment.
Timothy DeWitt
Rating:
5.0
Customer did not leave a comment.
joe jemmett
Rating:
5.0
Customer did not leave a comment.
Kristi Rogan
Rating:
5.0
Customer did not leave a comment.
Curt Fackler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIJAH GAWTHORP
|
Overall Experience
Rating:
5.0
I found the staff helpful and stayed busy keeping the area clear and accessible this wenter.
RICKY REHM
|
Overall Experience
Rating:
5.0
Use for a few months, was a very easy process. Definitely would use again.
BRANDON DUNCAN
|
Overall Experience
Rating:
5.0
I've had storage for 20 years all over the West Coast hands down the best people
Steven South
|
Overall Experience
Rating:
5.0
We enjoyed our business with them. They are a great family owned company, always timely response as well.
Darren Verbout
|
Overall Experience
Rating:
5.0
Everything there was easy to do and the attendant was most helpful
Dalton Oreilly
|
Overall Experience
Rating:
5.0
Good place to store and friendly staff!
jack merchant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Knoll
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARRY MORGAN
|
Overall Experience
Rating:
5.0
Thank you for your excellent customer service.
Tammy Gullikson
|
Overall Experience
Rating:
5.0
Paid for a month and circumstances changed.
I used a less then a 1/3 of a month with no refund.
Not happy about that.
DAVIS GESE
|
Overall Experience
Rating:
5.0
I really appreciate Aaroway Storage for a few reasons! My storage unit was well priced and clean. The security system is top notch. The service is friendly. I have rented trucks and trailers for multiple purposes. I have made reservations online and in person. My payments for storage have auto debited. When I changed my Banking information but forgot to update the system my payment was late. They phoned and spoke to me in a way which made me feel like a valuable customer. I highly recommend this location!!!
Diana Christensen
|
Overall Experience
Rating:
5.0
Very nice staff easy to work with and I always felt secure having my stuff there. I would highly recommend it to any one looking for a storage unit