Customer Reviews for Aarrow Way Storage LLC
(U-Haul Neighborhood Dealer)

382 reviews

913 N Hayford Rd   Airway Heights, WA 99001

(509) 465-3647

Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(509) 465-3647

913 N Hayford Rd
Airway Heights, WA 99001

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The attendant wasn't friendly, he wasn't unfriendly, just wasn't friendly.

Nona Dansereau 
Rating:
5.0

Customer did not leave a comment.

Jonathan Murkins 
Rating:
4.0

The driver and passenger seat were covered in dog/pet hair from a previous user. Very unhygienic and gross. I didn’t have any other option but to use the van as I needed to pick something up that day. Service was great and quick but the vehicle itself was not acceptable.

Jennifer Payne 
Rating:
3.0

Honestly, the man working obviously didn’t want to be there. I accidently locked the keys in the truck after I returned it, feeling terrible about it. The man made me feel worse. He didn’t acknowledge my apology and made me feel uncomfortable. I am hoping it was just a bad day. The day before with him was better but same vibe- he didn’t want to be there.

Tanya Valdivia 
Rating:
5.0

Customer did not leave a comment.

John Murkins 
Rating:
3.0

If you think there might be something wrong with the door don't send it out

Susan Workman 
Rating:
5.0

Always excellent service at this location!!

Alison Crawford-Bylenga 
Rating:
5.0

The floors were dirty of the Cargo Van but the out was very clean

Jennifer Johnson 
Rating:
3.0

Right side marker light inoperative. Left side license plate light inoperative. The clerk checked lights when I was in the car switching lights for testing them, he never saw the issue until I found it later performing in route inspection. Not satisfactory experience when they can't even help out with this little lights inspection.

Jose Antonio Reyes 
Rating:
5.0

Nice

Andrew Dittman 
Rating:
5.0

Great service

Gregory West 
Rating:
5.0

Customer did not leave a comment.

Michael South 
Rating:
3.0

auto transport had been dropped off the evening before, the strap latch mechanism was very, very rusty and barely moved, needed to be lubricated.

Michael Lockwood 
Rating:
5.0

The owner of the facility helped me and he was great. I had to wait for my wife to pick me up and got to sit in the office and wait for her. It was snowing outside. Had a great conversation with Owner and would recommend this facility for picking up a rental truck and for storage needs. Great experience

John Chadwick 
Rating:
5.0

Aarrow Way Storage Service was awesome. However the Uhaul App was difficult and counter intuitive to use. App forced me to report condition of the inside of van and fuel before allowing me the access code to unlock the key holder. And when I requested a call back from customer service....never happened. Checking status of call the app reported the time I should have received a call back. Felt like being mocked. I was on location at the specified pickup time at 6:00am. I wasnt able to leave until the Storage Facility person showed for work and immediately helped me be on my way. 8:15am. Over two hours of my time wasted in 30 degree weather. So kudos to Aarrow and shame to Uhaul. Never Again!!!

gregory connelly 
Rating:
5.0

the truck I requested was not returned on tiem so I was given a van, which worked for the same price , thank you

Tracy Yamamoto 
Rating:
5.0

Customer did not leave a comment.

Carlos Hernandez 
Rating:
3.0

Customer did not leave a comment.

Michael Novakovich 
Rating:
4.0

Customer did not leave a comment.

Nathan Cooper 
Rating:
4.0

flawless experience, fast service, and best of all same rental price of the last 5 years ! Unusual in these days of corporate greed.

STEPHEN JENSEN 
Rating:
5.0

Do not use the Amity uhaul in Cheney, wa. They were horrible and screwed up my whole experience and Aarrow was amazing at fixing Amity screw up and saved the day Love Aarrow uhaul!!

Patricia Cox 
Rating:
5.0

Have connectors available

Steven Thompson 
Rating:
5.0

Dustin was amazing and represented U Haul very well!

Brad Richmond 
Rating:
5.0

This location is my go to for storage & UHaul needs. The young men @ this location are always friendly, polite, & knowledgeable. I wish more locations were like this one.

shauna guyman 
Rating:
5.0

Customer did not leave a comment.

John Ragan 
Rating:
5.0

Service ws xelent.. Would recommend this location

Murrel Bighead 
Rating:
5.0

Customer did not leave a comment.

Shauna Wink 
Rating:
2.0

I am very dissatisfied with the ongoing "dismissive" treatment received from employee Frank! There is ALWAYS a priblfm when he is working. It usually involves him taking men out if order infrint if me .... consistently. Ive never made an issue of it before, but I had had enough last Friday! Frank has a problem and needs retraining. And Im not happy with the response (gaslighting) I got from "Rob" when I brought this to his attention. I will no longer tolerate Frank taking men out of order in front of me. Or making me wait for him to complete my transaction, because he decides to help someone else. This seems to be a "power" issue with Frank, but regardless, if it continues Ill report the discrimination to the BBB. Picking up a Uhaul should be seamless, not cause for anxiety when employees use their position to treat ithers "less than". Thank You!

Alison Crawford-Bylenga 
Rating:
5.0

The young man was friendly, approachable and greater us with a smile.

Buffi Breckel 
Rating:
5.0

Customer did not leave a comment.

James Evans 
Rating:
5.0

Customer did not leave a comment.

JORDAN FLECK 
Rating:
5.0

Customer did not leave a comment.

Angelena Campobasso 
Rating:
5.0

Customer did not leave a comment.

MARC LUITEN 
Rating:
5.0

The attendance was great!

George Barrena 
Rating:
4.0

Customer did not leave a comment.

Sandra McGillivray 
Rating:
5.0

Customer did not leave a comment.

Tristan Shill 
Rating:
5.0

Customer service has always been excellent

David Adams 
Rating:
4.0

The back of the truck was dirty. The attendant swept it some. There was still some type of manure back there. Kinda gross. When I returned it there was a sign on the door saying attendant was running errands. I used the key drop but the key drop is not very secure. It could easily be broken into.

Jenny Bussell 
Rating:
5.0

Customer did not leave a comment.

adelia betwel 
Rating:
5.0

Customer did not leave a comment.

Henesha Edwards 
Rating:
5.0

Keep doing a great job.

BERT BATCHELDER 
Rating:
5.0

Very friendly staff! Made the return process quick and simple! Second time using this location. Would definitely recommend!

Lee-Anna Morris 
Rating:
2.0

Customer did not leave a comment.

Damian Carruthers 
Rating:
5.0

Customer did not leave a comment.

James Lajeunesse 
Rating:
1.0

Horribly rude and condescending and racist owner or worker. Telling me there is a deposit when there wasn’t and being rude at every turn …. Either he don’t like native Americans or women or Americans, but arrogant and highly unprofessional, by every way, shape or form

Carrie Harvey 
Rating:
5.0

Customer did not leave a comment.

Doug Faber 
Rating:
5.0

Customer did not leave a comment.

Mark Taylor 
Rating:
4.0

Customer did not leave a comment.

Raymond Carter 
Rating:
5.0

Customer did not leave a comment.

Leonel Serrano Delgado  |  Overall Experience 
Rating:
5.0

Attending staff was courteous

stanley nwoke 
Rating:
5.0

Great customer service!

JULIE SCARPELLI 
Rating:
4.0

Customer did not leave a comment.

Likisa Idana  |  Overall Experience 
Rating:
5.0

When I pulled up attendant came right out to assign a spot to drop trailer and assisted in disconnecting trailer. Very polite and helpful.

Steven Ballheim 
Rating:
3.0

Customer did not leave a comment.

Joel Finn 
Rating:
4.0

Customer did not leave a comment.

VICKI WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

tammy wiltse 
Rating:
5.0

Customer did not leave a comment.

MARK DAVID TAPANI 
Rating:
5.0

Thank you for your kindness.

Marysa Rogozynski 
Rating:
5.0

Customer did not leave a comment.

JoshUA Crelia 
Rating:
5.0

Nothing, at all it helped me move easily. Thank you so much. If I needed a vehicle I wouldn't hesitate to use uhaul again.

Sherry Stoughton-Matuszek 
Rating:
5.0

Awesome service

David Benbrook 
Rating:
5.0

Customer did not leave a comment.

Glen handcock 
Rating:
5.0

Customer did not leave a comment.

ALTAMONT FRANCIS 
Rating:
5.0

Great customer service and vehicle selection

Suzanne Varghese 
Rating:
5.0

Best customer service ever.

Marsi Smith 
Rating:
4.0

Customer did not leave a comment.

Rick Mellinger 
Rating:
5.0

The experience was great all the way around. I just hated paying 1.29$ per mile. :(.

TAMMY MAHER 
Rating:
5.0

Stored my Corvette at this facility for the winter. Office was very easy to work with and the place was spotless!!! Would Highly recommend.

Rich Beal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephan Fairall 
Rating:
5.0

Excellent customer service, highly recommended this location

Austin miller 
Rating:
5.0

Customer did not leave a comment.

Mark Connelly   |  Overall Experience 
Rating:
5.0

Excellent all the way around. Thank-you for being there for me.

Paul Chambers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Ammons 
Rating:
5.0

Customer did not leave a comment.

Wendy Smith 
Rating:
5.0

Very easy to work with

Joseph Keever 
Rating:
5.0

Customer did not leave a comment.

STEVE COPELAND 
Rating:
5.0

Brandon and Dustin were very helpful and knowledgeable.

Marsi Smith 
Rating:
5.0

Customer did not leave a comment.

Jacob Spencer 
Rating:
5.0

No improvement necessary in my case. He was open at eight, walked me thru the rental process efficiently and assisted in hitching the trailer in the bitter cold. My return was just after closing, so I received an email confirming receipt/payment process, and this was before 8 the following day. Easy peasey. Thanks to all involved.

Leigh Klettke 
Rating:
1.0

The guy working seemed annoyed that I was having him come out of their shed/office so I could return the trailer. I offered to back the trailer into 2 different areas so it wouldn't be in the way and he said that he really didn't want me to and he would move it himself. I got in my truck to leave and the guy promptly went back into the shed/office.

TRACY BLISS 
Rating:
5.0

Customer did not leave a comment.

Glen handcock 
Rating:
5.0

Customer did not leave a comment.

BRADLEY HAMMOND 
Rating:
5.0

Customer did not leave a comment.

Jessica Olson 
Rating:
5.0

Everything went smooth as silk - thank you!

rebecca jacoby 
Rating:
4.0

Have used same location 3 times for its availability and it was great! but have always used UHaul, learned from my Dad! Thanks!

PATRICK JOHN 
Rating:
5.0

Customer did not leave a comment.

Denise Holbrook 
Rating:
5.0

Great customer service friendly service

Dawn Yarnell 
Rating:
5.0

It was good customer service from both the check in and the return. The only improvement would be to add a sign and a light at the entrance of the driveway as it is not a visible business. I missed it the first time.

BENJI ESTRELLADO 
Rating:
5.0

Customer did not leave a comment.

Victor Almont 
Rating:
5.0

awsome service super fast in and out with no hassel

Dustin Dixon 
Rating:
5.0

Customer did not leave a comment.

DEBRA LYNN GEORGE 
Rating:
4.0

Customer did not leave a comment.

Nick Scharff 
Rating:
1.0

I am so upset right now. I made the reservation for the moving truck. I receive a phone call from Uhaul about a deal for $35/day for up to 50 miles and I would have to have a different location for pick up and drop off. I took the deal thinking I may have to do two trips in case we have more big items than estimated. We get to the airway heights uhaul location and the man asks me and my son (I had to pick him up to help me drive and follow me in our own personal vehicle with the two different locations we would be going to) if I knew where the drop off location would be. He stated that he does not know why Uhaul offered me that $35 deal and he did not give me a location for drop off. He changed it back to the $19.95/day and $1.00 for every mile. We had to make two trips. And now I am billed a HUGE amount of $89! I am so very upset and so unhappy with what happened. I would have been better off with the $35/day deal up to 50 miles and then $1.00/mile after the 50 miles. I feel like I had no choice with that man at the Uhaul airway heights location not even having a drop off location for me. He estimated we would only drive 20 miles and that was not the case. I feel like I was totally and completely scammed as a customer that is too dumb and if he had just provided a drop off location for me, I would have received the MUCH BETTER Deal and not had to pay $89 for this awful experience. I need someone to call me back and talk to me please. I am so upset.

Carmelita Sharpback 
Rating:
5.0

Customer did not leave a comment.

Christinia Avey 
Rating:
3.0

Customer did not leave a comment.

David Richards 
Rating:
5.0

Customer did not leave a comment.

STEVE COPELAND 
Rating:
4.0

Excellent service

pat hogan 
Rating:
4.0

Location and service was excellent, though the selection was limited, they had what I wanted. Super helpful staff got me out the door quickly with exactly what I needed. Thanks a TON!!

Jastin Couch 
Rating:
5.0

Quick and easy process. Very nice and professional. Bent over backwards for us.

JEANNETTE GOLDIA DUTTON 
Rating:
5.0

Customer did not leave a comment.

Fran Voelz 
Rating:
5.0

Customer did not leave a comment.

billie wells 
Rating:
5.0

All was excellent - from hook up to drop off

Harold Bailey 
Rating:
5.0

Customer did not leave a comment.

Timothy DeWitt 
Rating:
5.0

Customer did not leave a comment.

joe jemmett 
Rating:
5.0

Customer did not leave a comment.

Kristi Rogan 
Rating:
5.0

Customer did not leave a comment.

Curt Fackler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIJAH GAWTHORP  |  Overall Experience 
Rating:
5.0

I found the staff helpful and stayed busy keeping the area clear and accessible this wenter.

RICKY REHM  |  Overall Experience 
Rating:
5.0

Use for a few months, was a very easy process. Definitely would use again.

BRANDON DUNCAN  |  Overall Experience 
Rating:
5.0

I've had storage for 20 years all over the West Coast hands down the best people

Steven South  |  Overall Experience 
Rating:
5.0

We enjoyed our business with them. They are a great family owned company, always timely response as well.

Darren Verbout  |  Overall Experience 
Rating:
5.0

Everything there was easy to do and the attendant was most helpful

Dalton Oreilly  |  Overall Experience 
Rating:
5.0

Good place to store and friendly staff!

jack merchant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Knoll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARRY MORGAN  |  Overall Experience 
Rating:
5.0

Thank you for your excellent customer service.

Tammy Gullikson  |  Overall Experience 
Rating:
5.0

Paid for a month and circumstances changed. I used a less then a 1/3 of a month with no refund. Not happy about that.

DAVIS GESE  |  Overall Experience 
Rating:
5.0

I really appreciate Aaroway Storage for a few reasons! My storage unit was well priced and clean. The security system is top notch. The service is friendly. I have rented trucks and trailers for multiple purposes. I have made reservations online and in person. My payments for storage have auto debited. When I changed my Banking information but forgot to update the system my payment was late. They phoned and spoke to me in a way which made me feel like a valuable customer. I highly recommend this location!!!

Diana Christensen  |  Overall Experience 
Rating:
5.0

Very nice staff easy to work with and I always felt secure having my stuff there. I would highly recommend it to any one looking for a storage unit

Michael Pangburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Marcelo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex ustimenko  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

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