Customer Reviews for Aarrow Way Storage LLC
(U-Haul Neighborhood Dealer)

197 reviews

913 N Hayford Rd   Airway Heights, WA 99001

(509) 465-3647

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(509) 465-3647

913 N Hayford Rd
Airway Heights, WA 99001

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Only negative is there isn't a building sign to identify the location.

brett F. 
Rating:
5.0

The customer service here was fantastic! My experience from pick up to drop off was great, in and out with zero issues or delays. Highly recommended!!

Jill R. 
Rating:
5.0

Customer did not leave a comment.

GINA G. 
Rating:
5.0

Customer did not leave a comment.

MARIA ELISABETH C. 
Rating:
5.0

Customer did not leave a comment.

TYLER JORDAN M. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Great service, thanks

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

SANTANA S. 
Rating:
3.0

Truck had some garbage behind the passenger seat

TIMOTHY R. 
Rating:
5.0

We enjoyed our business with them. They are a great family owned company, always timely response as well.

Darren V.  |  Overall Experience 
Rating:
5.0

Nothing was a easy experience and the worker was helpful and nice

BONNIE R. 
Rating:
5.0

Best uhaul in Airway, wont go anywhere else

DOUGLAS M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Both of the representatives who assisted me at this location were very helpful, friendly, and the process was efficient

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

RANDAL S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA T. 
Rating:
4.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Was a seamless relationship.

Scott M. 
Rating:
5.0

Great job! Very friendly

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE RAYMOND A. 
Rating:
4.0

The man at this location was great, he agreed that the trailer was in poor condition and should be pulled from rotation until some repairs and maintenance are performed.

Wyatt H. 
Rating:
5.0

Customer did not leave a comment.

RODDRICK D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Friendly employee

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Denise V. 
Rating:
4.0

Customer did not leave a comment.

Lloyd G. 
Rating:
5.0

Everything there was easy to do and the attendant was most helpful

Dalton O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDALL K. 
Rating:
5.0

Keep doing what you're doing it was easy in easy out no problem

ROBERT CLAYTON J. 
Rating:
5.0

Nothing, the guy that helped me was awesome

STEVEN SHANE S. 
Rating:
1.0

Really bad experience

KALYBEK B. 
Rating:
5.0

Attendant was very friendly and was very knowledgable with the uhaul system.

KATHRYN J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Good place to store and friendly staff!

jack m.  |  Overall Experience 
Rating:
5.0

Brenden was friendly efficient and helpful.

Weston M. 
Rating:
3.0

I had rented a 6'x12' trailer. When I got the trailer home it was full of old straw and dirt. I had to clean the trailer prior to being able to load it with my things.

RICKY K. 
Rating:
5.0

Customer did not leave a comment.

Brian K.  |  Overall Experience 
Rating:
5.0

Nothing. It was already a perfect experience.

BRANDER C. 
Rating:
1.0

The person working the counter should be fired. I went to pickup my Uhaul and explained I had a reservation. He asked if I checked into the mobile app and I explained I had the day before. I explained that it told me that I would be able to skip the wait at the counter. He asked if I completed the mobile app process. I explained I was pretty sure I did but not sure exactly what the process was because I had never rented a uhaul before. He was very aggressive. I even asked him what was with the hostility.. I told him to just cancel the Uhaul but my wife was like we really need to get one and move. The gentleman was like yeah if you used the mobile app you don't even have to deal with me. He went on to say we aren't even Uhaul we are a storage facility. I returned the truck got my final receipt and checked my bank account and there is an additional charge of $11 and some change. Not sure what for. I checked the vehicle out with 3/4 of a tank of gas and brought it back completely full. I have pictures and receipts to prove it. It was the worse experience ever. I even asked for a manager and the man's response was I'm the only one working here. Just WOW. I'm sure Uhaul is a great company but I would stay clear of this specific location for a rental.

JACOB D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Excellent customer service and very polite and professional.

MELVA P. 
Rating:
4.0

Customer did not leave a comment.

kent K. 
Rating:
4.0

Customer did not leave a comment.

REGINALD K. 
Rating:
5.0

This was a great location and the customer service was top notch. Thanks!

ALISON B. 
Rating:
2.0

It was evident that the U haul rep was lacking U haul software training and/or experience.

KEITH S. 
Rating:
5.0

I used the trip computer on the truck to measure the distance this time as the last couple of times the mileage was off and I ended up paying. I discovered that Uhaul calculations are a little off by about 10 bucks. Fortunately the drop off location waved the extra. They should not have to absorb these costs as I am sure others have found the same. Uhaul should be more honest in their mileage calculation.

Duquesne E. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Super great service

RICKY R. 
Rating:
5.0

Customer did not leave a comment.

MARCUS E. 
Rating:
4.0

Did not verify mileage on the vehicle

CRAIG S. 
Rating:
5.0

All went well

JOHN C. 
Rating:
5.0

Great service

SAMUEL K. 
Rating:
5.0

great customer service

ROBERT M. 
Rating:
5.0

I have never had such a positive experience! The representative worked hard to accommodate my needs. I will defiantly recommend business !

Carmen M. 
Rating:
3.0

Customer did not leave a comment.

NORBERT K. 
Rating:
5.0

Great service thank you

Steve D. 
Rating:
2.0

I was charged for a second day, after returning the truck in the evening. They rented out the truck next morning, and still I was charged for a second day. I call that double dipping. If you were to look at your records, you can see that I've rented from you guys at least 40 times + a year. Is this how you treat a valued customer. I will be looking for an alternative.

GREGORY K. 
Rating:
3.0

Easy and quick. Some rules were not explained

Lori E. 
Rating:
5.0

Great service.. Online reservation and payment made it painless.

CHLOE N. 
Rating:
3.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

CUYLER B. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
5.0

Cool people can't ask for more

MARY C. 
Rating:
4.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Aarow Way storage was wonderful to do business with. They went above and beyond to provide the necessary equipment for my move. This company knows how to treat customers!

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Nothing to improve. All was good

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

RONNIE T. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Steve and Branden where very helpful and knowledgeable.

Julie M. 
Rating:
4.0

All contact quick and easy. Customer support great.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TERRY F. 
Rating:
5.0

Customer did not leave a comment.

SILVIA L. 
Rating:
5.0

i got there like 5 minutes pf closimg amd the wprker guy was very accomodating..so please thank h again for me

Deborah G. 
Rating:
4.0

Service was great I was in and out quick I'll be back

JESSE M. 
Rating:
3.0

Customer did not leave a comment.

MARY R. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Very friendly it made the move a bit less stressful. Thank you Steve.

SHERRY K. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

I gave you a 16th tank of gas extra upon drop off and returned only an hour late not a day which you gave me anyhow. However you still charged me $5.00 for going over mileage when I did not go any extra miles then what I absolutely needed to go. Yet you had me go to Walla Walla (+60 miles out of my way to get the truck.) You did give me an extra day and mileage that did not make it by $5.00. I still had to pay for the gas for that extra mileage. I did not complain but you still wanted your $5.00. NICE Business model.

Duquesne E. 
Rating:
5.0

Please be more informative on the verification link to return the Uhaul. Originally it said to go online to verify return what it doesn't say and should is to do it while still at the location before returning the key. I got home went to verify and it required me to be at the location. Too late ?! I called the manager and he was very kind so it worked out..

JAMIE M. 
Rating:
5.0

The crew was friendly great and helped me get my 53 plymouth towed home. Keep up the good services gentleman

Tony W. 
Rating:
5.0

Customer did not leave a comment.

DALE S. N. 
Rating:
5.0

Customer did not leave a comment.

Bret M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
3.0

The mileage was over by one mile. The drop off location charged $.40 to my credit card. I found this to be a trivial charge and they should have let the $.40 go rather than make the charge.

KAREN V. 
Rating:
5.0

Great customer service!

Tammy G. 
Rating:
1.0

your guy steve was cussing and screaming at me, called me a "fucking liar". You probably shouldnt do business with that guy

Damon S. 
Rating:
5.0

Super great service, over and beyond to make sure i was taken care of. Highly recommend. Thank you

MICHAEL P. 
Rating:
4.0

Poor online booking process, need to be able to contact local venders by phone. Speaking to a person made the 45 min phone call to the out of state rep a five min booking

RICHARD G. 
Rating:
5.0

Great friendly and professional service

Steven B. 
Rating:
5.0

everything was perfect. attendants were quick and helpful.

Marc G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Brandon was very nice.. He had very good customer repour. And was very Quick and Efficient in getting us hooked up and on our way.

Jeffrey B. 
Rating:
5.0

cheaper lol

Cecil V. 
Rating:
5.0

Very fast and friendly service.

PATRICK DANIEL K. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY F. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

John M. 
No reviews have been submitted for this location.

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