It took an unreasonable amount of time to 'pick-up' the vehicle because the system claimed I was not at the location to such action. It was over 30 minutes to complete the process. Then, upon opening the truck at home, it seemed as if a landscaper had used the vehicle for work. It was full of grass, leaves and bits of stone and concrete. The entire back had to be sweated. Otherwise, the truck was fine.
John J
Customer Reviews for Aarons Towing & Recovery
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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I received truck at 3/4 tank. I filled it up thinking I would use the gas to return back to 3/4. It was returned full. Does uhaul reimburse for the extra fuel?
Alex LThe mobile pick up app is very inconvenient. There are too many points of verification. The process took over 45 minutes in the parking lot of the van I was renting. It was also raining at the time and the local business still had covid restrictions that wouldn't allow me to enter to get out of the rain. Ill be looking for other rental companies next time. Not to mention the previous renter left items in the back and the van was dirty.
Fred KGreat location
Aaron JMore selection of truck sizes at that location
Raymond JMake the virtual pick-up a bit more user friendly.
Rodney MGreat location
Aaron Jfast and friendly
patricia bVery Easy.
Nancy CThe man was rude on the phone, difficult to hear and understand. Then was annoyed when I couldn't hear him. The lady was pleasent and kind.
Amy SRental was seemless without any difficulties. Original rental was for 4 days but needed the truck for a week. I was allowed the extension with no issues.
Paul LNothing.
lester mGood location. Fast and friendly. Would use same place again if needed
William SAttitude of owner and receptionist. They were so rude and very unhelpful. I always use the Uhaul on Blizzard Dr in Parkersburg because they are so very helpful. I made my reservation there but for some reason had to pick up my trailer in Vienna. I will NEVER get a Uhaul from Aaron's again.
nancy bVery friendly staff. Would definitely rent from again.
Cathy KNot sure you could do anything the man was very curtios and knowledgeable of the process did a great job
Michael SThis location is very better service
md kWhen I picked the truck up I said I did not need insurance, I gave State Farm. They billed me for insurance anyways... now I have to go through the dispute process.
Keith PTell your customers all about the hidden fees that's u don't explain to them upon rental, over priced rentals. It was supposed to cost me $19.95 a day plus mileage. I ended up paying over $100.00 dollars for a rental from 9 am until 4 pm, so much for $19.95 a day, where!!!!
Keith AGreat location. One of the best I have ever been to. Staff is very friendly, knowledgeable, fast, and efficient. I would recommend this location every time, even if its out of your way!!!
John SLast rental. To expensive.
Brian PWhen I went to pick up the truck at 2:30, the truck was not there. The guy behind the counter called the previous renter to find out where it was - they were 15 minutes out (their truck had been due in at 1100). The truck was dirty inside and out - I tried to upload several pictures but it only let me upload one. Because I was in a bind (I had movers at my residence waiting on me and I was paying them by the hour), I took the truck. The windows were down when I drove off. After loading the truck at my residence, I rolled up the windows. Bright and early the next morning when I went out to drive the truck to Columbus, there was such an odor of cigarette smoke and urine that was so over powering. I had to drive all the way to Columbus with the windows rolled down. Once I got to Columbus, I talked with the guy at Uhaul about it and he told me to let the company know. I also saw on the passenger door (inside) where something had been spilled all down the door - this was the urine - it was very obvious when I was close to it. It appears as if someone had urinated all over the inside of the door. I am not very happy with this Uhaul experience at all - granted, it's not Uhaul personally.... it is Aarons Towing and Company that should have called prior to my arrival to find out the location of the truck among other things. I will never use Aarons to rent a truck or any of their services due to their lack of care and concern for the customer.
Mary MVery nice reception at drop off.
David MTo expensive it was almost 200 for weekend I wasnt told that they was closed on weekends and cost me more money
Ken VAaron stepped in when Bob Marshall forgot I had a van reserved.
arthur hAutomatic pickup system STINKS!!! Enter online 3 times but still had to call and wait almost an hour to get the truck.
MICKIANNE HNot the fault of Aaron's but we reserved a Truck and trailer in Parkersburg, and were sent to Vienna for one and Marietta for the other. This was a major inconvenience.
richard sThe gas issue originally noted above did surface when I went to turn in the truck. The folks advised or suggested I go and fill the tank to full or U Haul was going to charge me. I explained what had happened the day before and showed them the guys business card and said they could call him too. I said he was going to enter the info. In the "notes" section. Surprise, There wasn't anything entered. The truck when I returned it had more gas in it than when I picked it up and told them I actually had a picture if they wanted to see it. They were very helpful and were able to reconcile the issue at no extra charge. This place was top notch in customer service and I would recommend them to anyone!
Stephen FGreat location!! Great people, especially the secretary, she was extremely helpful!!
Aaron JWe have rented twice in the last six months and both times it took at least 45 minutes for us to pick up the uhaul. The first time was a different location and he was new at working the computer system. This time she could not get the computer or the App on her phone to work. You need to train people better in whatever system you decide to use!!! Each time we have been told it is a new system. It was a very pain staking process to go through once much less twice.
Sherry B