Comentarios de los clientes para A&M Minimart

Second truck I've rented in a month and it was the second one that the cab was littered with marijuana. This one also had dog food and feces in the cab.

My pickup location was changed and apparently I was emailed, called, and texted. I only received a text that said thank you for you reservation and it had a link. I didn't bother to click on the link and that was where the new pickup location was. U-Haul needs to improve on their communication and change your text message to say pickup location changed. Also your notes said that someone talked to me and that was a flat out lie. Why would I take an hour long Uber ride from Tampa to the wrong pickup location!! This caused a lot of issues and more expense for me because I had to pay for a bigger truck that I did not need. Not cool.

This location was great and the customer service rep there was awesome! Seriously outstanding.

The location was in an unsafe part of town. When I originally booked this truck, it was to pickup at another location and U-haul changed it. The new location did not have the add on mats I requested

The place was a little “sketchy” but the gentleman working there was very kind and helpful. Easy as pie.

N/A The staff member was very helpful and polite. Thank you!

the person at the Counter was helpful, but the Venue is not what you would expect but the service went well.

Location was not in the safest neighborhood and attendant was not very friendly. Not clear virtual check in instructions. The instructions directed me to check in however this complicated the check in process and slowed it down. It took almost an hour to rent the uhaul. Most of the issue was the poor programming and unclear directions.

This place sucks! So mad!! I didn't even go 20 miles and they said I would get reimbursed my mileage ... that didn't happen. They said it was on a full tank of gas, I get out to the truck and it was not. Nobody even walked around the truck with me. I had to go back in the store and tell the guy and he tells me yeah, yeah I believe you. They never looked @ the odometer to see my actual mileage. When I dropped it back off the guy, didn't say anything, just stood on his phone checking me out. Told me to have a good day. It's during a panademic, I lost my job!!! I was moving as I couldn't afford my rent anymore and was moving in with my best friend. I needed my money back. I am so unhappy with UHAUL. And I am going to write reviews every where how you all rip people off . I knew I should of went with Ryder. This location is in the hood and some crappy ass little store. Uhaul Sucks!!!

Very unfriendly and had to bring all equipment in his shop so kind of doing his job.

Maybe sweep out the bed

I mean, it's kind of hood central..other than that they're good. My guy was very helpful

The person renting wasvery helpful, professional and I would go back. JG

There won't be another!!!

Worst experience with you all that we have ever had. The truck smelled terrible and made a very loud clanking noise the entire time we drove it. The location was TERRIFYING!

Everything went smoothly, the equipment was in great shape and the gentleman at the counter was friendly and efficient.

The customer service was very good. The area of town is rough.

The store had to wait on store business customers since theirs 1 employee . I dragged out the trailer myself including all hook up required. Isn't this a liability to your renters. He came back out afterhe took care of convenience store customers, I did everything myself and came out later and said is everything ok. I didn't book this location and have no interest in returning. There were steel bars covering the doors and windows and very sketchy people around which made me uncomfortable. I actually strained my back struggling to move the trailer in a nasty storage area were I felt I needed a shot after I got done. . Not acceptable

Have truck available where it was reserved, not where it is convenient for U Haul. U Haul should drive it to the location prior to pick up. Loose A & M MiniMart as a pick up location. It's located in a dangerous neighborhood. Fall down drunk patriots at 8am, Gang bangers in the back of the store stealing beer. My wife and I were terrified waiting to get the keys to the truck. Don't EVER request any customers to go to that location for a pick up.

Overcharged nearly 50 dollars

bad section of town. man had heavy accent. hard to understand kept moving over to other cash register to take care of paying customer buying drinks. we were trying to move and i too was paying my guys i hired per hr to move me north of tampa from sarasota fl.

The owner of the store ripped me off by saying I didn't bring the truck back with the same amount of gas when I told him I did I said let's go out to the truck and look at the gauge and he went and sat in the truck and Didn't let me show him and he showed me on his mobile phone and clicked on the 3/8 and it was a hair line below half. Never going to that location again and I'm sure he doesn't this to everyone very rudeness to me and my father very disrespectful

Not in the best neighborhood. Did not feel particularly safe and it took forever to get the truck turned in. Was not the location I chose to return and it also resulted in being over the allotted mileage. Passed the location I chose on the way to this location which was much closer.

Thank you so much for all of your patience with us. Customer service was great. Only problems we had was getting through to an operator, at times our wait at the 1800 number was very long.

Didn't realize it was a very unsafe part of town.

There was crack/cocaine broke up in the arm rest compartment tray

This U-Haul location does not have an inventory of moving supplies for sale. However, service was fine.

Nothing. no waiting and they were very helpful.

Customer service and location was terrible.

This authorized agent at 1159 Central Avenue is a human time bomb very angry nasty and unprofessional screaming on the top of his lungs without even offering any type of solution. I will never ever visit that location again to be treated so unhuman.

Nothing that I can think of

Place was run down and to be honest a bit scary, but attendant was efficient.

Change location, very unsafe. Originally scheduled pick up in other location but customer service called that the truck is not available and if I still wanted I need to pick it up in other location. I will never pick up any u haul truck from that location.

something fishy is going on. I rented a truck for 39.99 was made to pay 200 in cash. Returned the truck clean gassed up on time and now I am receiving bills from other locations for almost 1000 for a week after the truck was returned saying they received it this morning in a place i've never been. i am reporting this as fraud.

Charge me extra for mileage and gas when I have to drive because the location could not take my truck

horrible location. makes me feel unsafe. rude personnel, would not agree that fuel was at the acceptable level, and would not allow me to go put 1 more gallon in to the tank to get to the alleged level needed. resulted in $17 fee. I rent trucks 3-6 x per year for business. this is the first/last UHAUL rental ive done in 3 years. Now I remember why I dont rent from UHAUL. . PS. 800 service never got back to me when I called to complain.

Took a long time to check in even though I had already added all information on the website

They are a mini mart that has more drug paraphernalia than regular items, selling CBD and what appears to be Marijuana inside the store. Customers came in for rolling papers, beer and what appeared to be marijuana. Clerk didn't care about vehicle appearance as he said, "You bought insurance". Uhaul dump this dump!

So the only truck they had was the largest size, and they just said sorry that's it, instead of offering me an incentive or discount to rent the larger vehicle. The rental vehicle receipt had it measuring half tank of fuel, and to return it at that. However, I entered the vehicle and I had an 8th less fuel, to which the attendant confirmed I could return at that level. The large size super hauler was covered in scratches and the check engine light intermittently turned on during the 70 mile trip. The cargo box of the truck was caked in dried sand and dirt, so I swept it out before putting my new couch in it. Not very happy might pay more for a more professional experience.

Mgr. Was excellent. This part of town is very ROUGH NO boxes or material for packing was available. Had to go to U HAUL 10 miles from there to get packing goods.

When you are going to get charged 12.50 for 1 gallon of gas that's called price gouging and is bull crap will never us

The location and service provided was good!

Low budget outfit in a bad neighborhood.

I was ripped off. The fuel gage was at three quarters but he insisted on 7/8. I had to go back twice to fill up. That was seven gallons of gas for 36 miles!!! Plus I had extra miles to fill up. The tire light was on the entire time.

Reserved truck at different location and was changed to this one which was much farther away and no where near as nice. Was an area of town that did not feel safe. The added distance caused me to have to pay for extra mileage which I would not have if not for the pick up location change.

Shady - one guy in a mini-mart with no help or expertise that could contribute to my rental. I had to ask a patron to help me get the trailer hitched to the truck because the vendor was by himself operating the mini- mart. Very unprofessional and disappointing.

The place doesn't look like much but the individual that handled our return was really on the ball. He was juggling a lot of customers (Mini Mart location) but handled my return quickly and had an email receipt to me before I left the property.

This is a very small location, with a small sign up front, not the usual “in your face signage “ drove past it , had no signs directing you where to drop/Park the truck, I picked the wrong side.of the building to pull in. It was convenient as a drop off point only.

The clerk was very good, but this pickup location is in a very sketchy area. I would not go there after dark.

He didn't really review anything with me, just handed me the keys and that was that. There was a Snapple bottle left in the car, no furnie pads or anything. In hindsight, I'm realizing now that we may have been overcharged; but it's tough for me to know since my wife was the one who booked. She just told me later that she didn't remember signing up for a specific mileage amount. It was frustrating to have the location shifted last minute, too. Not sure what happened?