Customer Reviews for A&J Mini Mart
(U-Haul Neighborhood Dealer)

341 reviews

270 Iberville Dr   Biloxi, MS 39531

(228) 207-5121

Location Hours

  • Mon-Thur: 9 am - 8 pm
  • Fri-Sat: 9 am - 9:30 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(228) 207-5121

270 Iberville Dr
Biloxi, MS 39531

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 8 pm
  • Fri-Sat: 9 am - 9:30 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

James A. 
Rating:
1.0

The lady was rude not nice at all would not rent from here

Sandra A. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
2.0

Air conditioner was not working. Truck was dirty chocolate on dash, cigarette ashes everywhere. Floor covered in dirt. The woman working however was very nice.

william J. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

Very rude. No drop box for keys. Didn't inspect truck. Ran very poorly

shawna P. 
Rating:
1.0

I picked up my uhaul and agent was extremely rude. Told me I couldn't have it for time reserved. She gave it to me, but not without argument. Uhaul was FULL of trash and leftover food, and used masks!! After returning I was charged 2 more times by my credit card, no explanations. I returned it full of gas, and cleaner than I got it. Cannot reach anyone at Uhaul to assist with overcharges.

Monique L. 
Rating:
1.0

Not only would I not recommend the 4 locations that we dealt with (the first just scheduled and that was fine), but this experience left me not wanting to use Uhaul ever again. I typed it all out and the window closed, so long story short, none of our reservations or promises were honored. Then we were left paying full price for a 20 ft truck just to pick up a bedroom set. Absolute nightmare of a day when all we wanted to do was pick it up quick and drop it back off. I am livid.

SAMANTHA A. 
Rating:
4.0

Uhaul as a whole is terrible. No one will call back about my refund

Cody G. 
Rating:
2.0

Check out my U-Haul over 20 mins after my reservation time.

Stacia J. 
Rating:
3.0

Charged me for insurance of almost $200 I didn't want or ask for. Paid for 3 weeks of rental but was charged an additional $277.84 a week before rental was due back. Will be back in touch with corporate Monday to try to get my refund.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Warren T. 
Rating:
2.0

Online check-in process it tedious and unnecessary.

Maxwell D. 
Rating:
1.0

Terrible customer service, my "reservation" apparently was no where to be found when it came time to pick up my truck and I had to FIND my own.

Staci L. 
Rating:
3.0

There roof was leaking all over the store. I am sure they will get it fixed.

DONNA P. 
Rating:
1.0

I was to pick up the U-Haul at 9:00 am. The manager did not show up until 10:30 am. While conducting business he was talking and eating food. He was not professional in anyway. The whole experience was dreadful.

Andrea W. 
Rating:
1.0

It was a Mini Mart and the employee clearly did not know what to do. He didn't know what a utility dolly was and finally found us an appliance dolly. Then the truck was locked and he didn't know how to unlock it. After phone calls to U-Haul office, and him calling someone, we finally were able to get the truck unlocked. What should have taken under 30 minutes, took about an hour and a half. This put us way behind in our loading and driving for the day. Next time, I will drive out of my way to go to a location that can assist us professionally and with what we reserved.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

WENDI N. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE R. 
Rating:
1.0

Did not have the dolly I requested/reserved and paid for. The employee was not knowledgeable of anything concerning the uhaul. Could not answer any of my questions and did not even give us a tour, informational regarding the uhaul. The employee told me he “didn't know” when the last time the uhaul was servicedâ€"scary!! Also did online check-in for easy, convenient transaction, but it still took over 30 mins to complete the reservation. And the uhaul was FILTHY!!!! Horrible experience!

Tiffany J. 
Rating:
1.0

The facility is in a rundown convenient store that is literally falling apart. When I returned the truck I was told he couldn't return right at that moment and he would send me a receipt to my email. I explained how I wasn't comfortable doing that and said I could do it myself online and I said I didn't want to do it that way that's why I set it up for a counter check in. I was told it's not up to me and I said I wasn't leaving until my truck was checked back in so he handed me the keys and told me to take it to another location. I had to call the 800 number and file a complaint just to get this guy to do his job.

Tracy S. 
Rating:
5.0

Overall experience was terrible. My first reservation was changed to a different location, and then i cancelled it. We started a new resevation and on the way to pick it up, the truck wasnt there.

Derek E. 
Rating:
4.0

I am very pleased with the service I received. The representative was very kind and knowledgeable. I enjoyed talking to her.

Betty M. 
Rating:
3.0

The dolly has to much air in the tires! Bounced around all ride

Trey B. 
Rating:
2.0

The furniture dolly, the utility Dolly, and the furniture pads were not in the U-Haul truck. They did not have any at the facility, and even though I asked, they charge me anyway for the items. I had to call and wait for an hour on the phone to get the charges credited back to me

Stanley W. 
Rating:
5.0

Customer did not leave a comment.

BRYANT A. 
Rating:
1.0

Have someone there at pickup time and maintain your equipment

Timothy M. 
Rating:
5.0

The rental manager was great with getting me set up and on my way. Very friendly and polite.

Christian C. 
Rating:
1.0

I'll never use u-haul again! Extra charges on debit card with no approval and then told oh well by location agent. Absolutely piss poor customer service.

JOSEPH D. 
Rating:
5.0

This was the best experience I have had with U-Haul. The manager of A & J Mini Mart was very pleasant and extremely efficient and she completed my rental pick-up and return in a timely and professional manner.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO A. 
Rating:
1.0

the woman was rude, when customers came in she told me to move so she could take care of a customer. she did not tell me where to drop off the uhaul car hauler, she told me to drop it off wherever there was a uhaul service, i chose the uhaul service in livingston louisiana since it was closer to me. the woman there watched me unhook the trailer from my truck as she was keying in the information on her phone. later that morning i got an email from Uhaul asking about the trailer. I told them where i dropped it off etc and they told me i was to have dropped it off at the uhaul place on airline hwy. i again explained that the woman at A&J mini mart did not tell me where to drop the trailer, only told me to drop it off at any uhaul place. now i am being charged again on my credit card for another day. i did not rent this trailer today or any other trailer, i returned the origional trailer on monday morning the 12th of april. the woman in biloxi at a&j mini mart did not even come out to look to make sure that it was the right trailer we were getting. the contract number is 92291295. yes it does tell me to drop the trailer off at baton rouge, but she did not point that out just that i could drop it off at any uhaul service location, and i chose livingston louisiana since it was closer. this last charge needs to be refunded asap

rebbeca W. 
Rating:
2.0

The service was not what I was use to. The vehicle was not clean at all.

BRITTANY P. 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

The truck only had a quarter of a tank in it.. When we return it it had more than an quarter of a tank. I have never rented a truck that was not full

deborah B. 
Rating:
1.0

Had to change my pick up due to the first place being closed then get to the other place had to wait and the guy did not know what to do so had to conduct it over his phone then they said my card would not take had to give cash. When I went to return truck nobody was at the location waited for a while had to get to work left daughter there she sat there for 1hour and a half no one still did not show up had to call uhaul to find out what to do with the truck had to send pictures through email could not find drop box found it behind building have not received the rest of my money back due to them having me pay cash and not being open when will I receive the rest of my money was told I would get a call from someone today and still have not heard from anyone

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
3.0

Customer did not leave a comment.

elssy A. 
Rating:
5.0

Customer did not leave a comment.

Stormi H. 
Rating:
2.0

Didn't have the truck i reserved. Got charged for a bigger truck even though i was told i wouldn't be. Was charge for mileage when my initial contract didn't say anything about it.Very sketchy convenes store. Not worth renting from. Make the trip for a few more miles down the road.

Ryan Z. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
3.0

Car dolly was shitty

Lewis S. 
Rating:
5.0

Customer did not leave a comment.

Garry H. 
Rating:
3.0

Not enough lighting but people very nice It was a last minute thing and they were very accommodating

CHARLOTTE H. 
Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

So far, so good! Specially in this facility they're always very friendly and helpful!

Jerry R. 
Rating:
3.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Adina S. 
Rating:
5.0

Customer did not leave a comment.

brianna F. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
3.0

Not quite sure how this place is a U-HAUL licensed facility

KIRA W. 
Rating:
5.0

Customer did not leave a comment.

Patrena B. 
Rating:
5.0

The lady that works there was so sweet and made my whole experience with them a breeze!

Eva D. 
Rating:
4.0

The drop-off experience was quick and easy. The attendant was very pleasant and helpful.

John C. 
Rating:
3.0

Customer did not leave a comment.

Jonathan K. 
Rating:
2.0

More personable and explain the contract

Lindsey B. 
Rating:
5.0

Customer did not leave a comment.

Daphne C. 
Rating:
3.0

Customer did not leave a comment.

Gina C. 
Rating:
5.0

Customer did not leave a comment.

jasmine S. 
Rating:
3.0

The place I dropped it off is cramped.

Kenith I. 
Rating:
5.0

Nothing! My experience was great. The sweet lady working there was awesome to work with as well. I would highly recommend this location.

Miriam M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

YASMINE A. 
Rating:
4.0

Customer did not leave a comment.

Devin B. 
Rating:
2.0

add staff, clean the truck, have the equipment that you rent on line available

joseph M. 
Rating:
5.0

Customer did not leave a comment.

Charlyon C. 
Rating:
1.0

Be HONEST! BE HONEST!

Linda J. 
Rating:
4.0

It a uhaul thanks

Luke C. 
Rating:
1.0

Customer did not leave a comment.

Dirk H. 
Rating:
5.0

Customer did not leave a comment.

apacha B. 
Rating:
4.0

The truck was quite old and had none of the modern features. No rear camera, no power windows, no power mirrors. I was expecting a more up to date vehicle. I am not used to driving a truck and these features would have made it much easier and safer.

Daniel H. 
Rating:
1.0

Customer did not leave a comment.

tyravian M. 
Rating:
5.0

Nothing it was very pleasant.

elizabeth M. 
Rating:
3.0

Customer did not leave a comment.

Quantrell R. 
Rating:
3.0

They should not close for lunch when you just called and said you would be there in ten minutes. If they had told me they were leaving I would have waited to drop it off.

heidi D. 
Rating:
1.0

The left rear outside tire had a gash in it when I picked it up. The tire appeared low when I picked it up, so I thought I could air it up. Unfortunately, I needed the uhaul immediately. Upon further inspection, the tire was irreparable. How this was not identified during the safety inspection is beyond comprehension. I was charged by the drop off location for the tire replacement. I would not recommend this location and they should not be allowed to provide equipment to customers.

MARTIN M. 
Rating:
1.0

Convenient location near the Air Force base. However, they sell crack pipes in the mini mart. When I tried to return the truck, the store was locked and had a sign that said "Be Back Soon". Uhaul should reconsider being associated with this location.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

MATT T. 
Rating:
5.0

I'm okay

Kenneth W. 
Rating:
5.0

The safety chain hooks were too small for my receiver on 2015 2500 HD silverado.. I made do with what I had to hook too..just throwing that out there..

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Damario S. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
3.0

I had to go buy the trailer wiring harness, again!

Gary P. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

Rebecca M. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
2.0

Truck was not cleaned when i picked it up. Also the window was down and it was raining outside. Had a mildew/musky smell the whole trip.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Josef G. 
Rating:
3.0

I ordered the truck online for a different location, when I went to pick it up that location told me they had not had a truck in years. I had to call customer service a go to a different location which took a total of two hours out of our schedule. Uhaul got us a new truck but should check the business location prior to booking.

Sarah D. 
Rating:
1.0

This pick up location is an absolute joke. The service at this location makes ur company look terrible and almost made me look for another company. The truck was trashed inside the cab. The trailer was not on the truck. The pwner of the store was 45 minutes late. My reservation some how disapeared out the system over night after i even stopped inside the night prior to check the time for pickup. The location itself seemed very unsafe. The owners hosted a barbecue in the parking lot next to the rental trucks drinking alchohol the night prior when i stopped to see if everything was set for the next morning. All in all the place has horrible reviews on google. I highly recommend this location lose the privilege of renting ur trucks out. The amount of unnecessary stress from this place made my move a njghtmare. 18 hour drive was delayed because the 1.5 hours of the issues i had with the store. Couldnt even get a print off of my contract from clerk. Said they only do emails which took 3 hours from pick up to receive.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
1.0

Customer did not leave a comment.

MEOSHA H. 
Rating:
3.0

Customer did not leave a comment.

Otto W. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
1.0

Worker didnt check milelegde when i first came to get the uhaul i didnt know i had to do they job myself an chexk it myself which they said i had to do it was my first time ever using a uhaul and they lied about my mileledge i went

justin J. 
Rating:
2.0

Location's hours state they open at 8am and close at 11 they didn't open until after 830 and I had a reservation at 815am. They brought me two dolly's, the young lady at the counter who I believe was pregnant helped me load it. I did not get out of there until 9a. Wasn't shown anything on the truck. I was late for my movers at my new home because I did not get my truck when I was promised. When they called to confirm the young lady said they opened she 8am and I could get it then but they weren't open. Even a gentleman standing outside told me a few others that they are always late opening.

Karen F. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
No reviews have been submitted for this location.

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