Customer Reviews for A&E Mini Storage
(Distribuidor de U-Haul del vecindario)

424 comentarios

111 Catherine St   Hillsboro, OH 45133
(& North High St)

(937) 393-0084

Horarios de la ubicación

  • Lun. - jue.: 8:30 a. m. - 4 p. m.
  • Vie.: 8:30 a. m. - 3 p. m.
  • Sáb.: 8 a. m. - 11 a. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(937) 393-0084

111 Catherine St
Hillsboro, OH 45133
(& North High St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 8:30 a. m. - 4 p. m.
  • Vie.: 8:30 a. m. - 3 p. m.
  • Sáb.: 8 a. m. - 11 a. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Lemar did not have blankets ready for us nor a dolly. He had 1-2 days to make sure he would have them yet we get there to pick up the Uhaul and he doesn't have any. He also didn't have a good attitude when helping us load our car onto the car dolly.

Joshua S. 
Clasificación:
5.0

Lamar was very helpful when we could not use our phones. We had no service for some reason.

janet C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chandler L. 
Clasificación:
5.0

Great truck, Great agent

randy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ron H. 
Clasificación:
4.0

Local operator who provides good customer service. Easy to work with Mr Callahan.

sarah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
4.0

Didn't realize I'd be charged for 2 days since I only used truck from 10 am to 7 pm. I should have looked closely at rental agreement.

Jan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse C. 
Clasificación:
5.0

Pick up and drop off locations were great, the customer service at those locations were amazing. However, dealing with the uhaul call center and actually booking the reservation was a nightmare. They kept changing the size of the uhaul and changing the price I was originally quoted multiple times over the course of the week.Then when I dropped the truck and trailer back off the had no record of me even having the trailer. It was a horrible experience overall. Very stressful at a time when I didn't need the extra stress.

Nicole M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham J. 
Clasificación:
3.0

I paid for a dolly and furniture pads and they were not in the truck when I picked it up and of course no one was around when I got the truck since I did online picked up so I was wondering if I could get the money back for that

Sumer M. 
Clasificación:
3.0

Provide apologies and/or reparations when changing the pickup location to an hour drive away on 1-day notice.

Douglas B. 
Clasificación:
1.0

Have staff at the location during normal posted business hours

CRAIG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
4.0

I was completely satisfied

Albert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

Lamar was great to work with.

Donald S. 
Clasificación:
5.0

Lamar was very helpful and made the dropoff easy and convenient!

KEITH JAMES C. 
Clasificación:
5.0

The service was phenomenal and very professional. I had an awesome experience.

cassandra G. 
Clasificación:
5.0

Perfect

david M. 
Clasificación:
1.0

Make sure to charge the right credit card for the services rendered and when they return a truck with 1/2 tank like specified don't take out another 60$

Jason M. 
Clasificación:
5.0

Not one thing he was more than accommodating

Fred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIERRA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
3.0

I did not get the trick or equipment I reserved. Due to smaller truck had to make second trip and pay more mileage.

Kenneth H. 
Clasificación:
5.0

This is our second time we have used this location and have always had very professional and personable service!

Tracy H. 
Clasificación:
5.0

very good dealer!

rick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli B. 
Clasificación:
3.0

It's a very small area. I was very lucky to have a space available I could squeeze my 15 ft. truck into the last slot and not block traffic.

Joan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

good service.

donald D. 
Clasificación:
5.0

Lamar Callahan was very courteous and accomodating. Not found these days very often. 😊

KARLA S. 
Clasificación:
5.0

good service.

erik C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarah B. 
Clasificación:
5.0

as usual.

nelson M. 
Clasificación:
5.0

Was so pleased with the service and the availability of the vehicle to do a quick job at the last minute. Thank you so much!

cindy B. 
Clasificación:
5.0

excellent service.

richard G. 
Clasificación:
5.0

Very friendly representative. This is my preferred location.

dennis H. 
Clasificación:
1.0

No gas in the truck when I picked it up

Jonathan J. 
Clasificación:
5.0

Excellent customer service and very helpful. I would definitely recommend using this location

Will R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
5.0

Very nice gentleman. On time, prepared. Easy pick up and drop off. Would definitely use again.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

tara V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne R. 
Clasificación:
5.0

The man who helped us was very friendly and helpful. He made sure we got the truck I needed after fearing I may have to pick it up elsewhere. Will recommend this location to friends and family !

Elise S. 
Clasificación:
5.0

lamar did a great job and got me on the road

THOMAS S. 
Clasificación:
5.0

very well run operation; Lamar was very helpful

FRANK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN R. 
Clasificación:
5.0

Very nice gentlemen running the facility. I think I left a earbud in the truck in a white little small case could you please ask. Gracias

Mark R. 
Clasificación:
5.0

I had a perfect experience!! So easy to rent and return!

Dr.Leah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
1.0

No where to park and it would have been nice if U-Haul would have spelled my name correctly, thus making it easier to drop off.

timothy M. 
Clasificación:
5.0

Very kind and courteous.

Dawn R. 
Clasificación:
5.0

Small operation but very friendly service.

DAN A. 
Clasificación:
5.0

Lamar was awesome! Super easy to work with and A+ customer service!

brandi A. 
Clasificación:
3.0

There is nothing on the building to help a customer know how to do self checkout of key. I was lucky someone was in the building. The gentleman was cordial enough but we were both frustrated with the breakdown in technology and process of checkout. I had to do some digging and finally figured out how to use the mobile app, but checkout process had been started already by personnel. We got it figured out eventually. He had to call a rep on the phone also. Maybe the computer itself is outdated?

HUGH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie K. 
Clasificación:
3.0

I was overcharged. I only went 37.8 miles and so far I was charged for 57.9. I have pictures to show I only went 37.8. Hoping to get my money back for the over charge so that I can give a better rating. Looks like it was put down as start of 36,224 and not 36,244. Simple mistake. Hope it gets made right.

wendy M. 
Clasificación:
3.0

I will say over the phone the gentleman came off as very very rude and impatient.

tyler D. 
Clasificación:
4.0

For this Location everything was good

George H. 
Clasificación:
5.0

Nothing. The send off went smoothly. Safe and comfortable trip.

heidi D. 
Clasificación:
5.0

Before sure like the driver mirror was shattered and need fix on pick up was hard to see out of

Gene W. 
Clasificación:
5.0

The U Haul rental program is great. very user friendly

BRAD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

The owner/manager was very friendly and helpful. We had great difficulties with his telephone number as list in your website and as listed on the emailed confirmation/receipt. We were put on endless hold with the gouhaul.com number.

jay P. 
Clasificación:
5.0

El cliente no dejó un comentario.

myron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ben F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron F. 
Clasificación:
1.0

They rerouted my drop off and received a call from a man demanding me to drop off uhaul to him and was very rude and said it must be there now had reservation and it hasn't even been 24 hrs of my time but was very distraught and took uhaul back earlier will never rent from uhaul again poor customer service not worth the headache!

AMANDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

I try to rent from the same guy because it is close to me location wise thank you

Fred D. 
Clasificación:
5.0

Very nice man that helped me. Explained everything to me and was easy to talk to.

suzie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zelda K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah O. 
Clasificación:
5.0

not a thing everything was good

Mark A. 
Clasificación:
5.0

Everything was fine. We have used this location several times and have always been satisfied.

kaitlynd L. 
Clasificación:
1.0

No one was there to help us return the damn truck and no hours posted to know when to call them back

Virgil T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucinda J. 
Clasificación:
1.0

No onewas there and then I had a call from a different location and told me I was supposed to deliver it there so I don't know where I was supposed to deliver it to. And ask for charging $20 for a quarter tank of gas y'all crazy I will never rent another U-Haul.

April R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

I was very impressed by my experience! Top notch all around!

justin F. 
Clasificación:
2.0

I wasn't ever contacted by U-Haul to let me know where and when to pick up the 15' truck that I ordered. When I didn't receive a call or email about picking the truck up, I called this location on Sunday to find out if the truck was there. The man that I spoke to was extremely rude! I'm not even going into how unprofessional this man was and all of the rude comments that he made on the phone! The basic problem that he stated was that he was closed on Sunday, didn't know why U-Haul would have wanted me to pick up a truck there, and that he wanted to watch football. I asked him if he could look up my contract number and see if there was somewhere else that I was supposed to pick up the truck. He said that he couldn't, that he was at home in his garage, and that U-Haul probably just figured that he would do it. He did state that he had a 15' truck that he had "just checked in" that morning, let us pick it up, and use it. He was much nicer in person to my spouse. That is the only reason I gave him a "below average" instead of a poor rating!

don L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN R. 
Clasificación:
5.0

Lamar is great to deal with,truck was excellent !!!

bill R. 
Clasificación:
1.0

The owner was rude. Maybe it was just his incredibly blunt personality, but there's a way to treat people when you work with the public. I had an issue and was double charged on my card, and he told me it wasn't his problem and that I needed to find someone else to fix it. I understand that he couldn't personally fix the issue, but it felt like he just wanted to wash his hands of me and go on without trying to assist me in the process. I will never go back and I will never recommend this place to anyone. The equipment was good, even though they didn't have what I reserved. It was clean and in good working order. The customer service was very poor.

tom M. 
Clasificación:
5.0

Awesome and friendly

mark W. 
No se han enviado comentarios para esta ubicación.

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