Customer Reviews for A&A Storage Westside
(U-Haul Neighborhood Dealer)

607 reviews

4415 W Hwy 70   Durant, OK 74701

(580) 931-8744

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(580) 931-8744

4415 W Hwy 70
Durant, OK 74701

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TOMMY A. 
Rating:
5.0

Customer did not leave a comment.

LACEY K. 
Rating:
4.0

Don't cost so much

LINDA M. 
Rating:
5.0

Thank you

DALEN K. 
Rating:
1.0

Customer did not leave a comment.

MISTY D. 
Rating:
4.0

Customer did not leave a comment.

Brandi C. 
Rating:
5.0

Still haven't received my deposit back and it's been over a week.

CHRISTOPHER L. 
Rating:
5.0

Exellent guest service

CHRISTINE B. 
Rating:
5.0

Customer did not leave a comment.

BILLY W. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Seth T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
2.0

Elaine customer service was poor. Only tightened down the coupler about 90%. I turned it a couple more times after leaving. She didn't know how to put contract under business name. Some retraining would be suggested.

JUBILATION H. 
Rating:
3.0

Customer service was exceptional. The vehicle I rented smelled of manure and one of the doors did not open.

Michael G. 
Rating:
5.0

Give the instructions for returning the truck after hours ahead of time. These had changed from previous times so it was somewhat confusing at first.

RUTH D. 
Rating:
5.0

Customer did not leave a comment.

Lindsay Z. 
Rating:
5.0

Customer did not leave a comment.

DEEANN N. 
Rating:
3.0

Place your reservation early and call ahead to make sure they have the equipment before arriving. A reservation is just a false warm and fuzzy feeling. Staff is nice but will just shrug their shoulders when they tell you they don't have your stuff. Then they lie about it when you ask them to their face.

KRISTINNA L. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Above and beyond to help me get items I needed for my move. Greatly appreciate the service I received today.

ANDREA K. 
Rating:
1.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Friendly and courteous staff

WILLARD H. 
Rating:
3.0

Customer did not leave a comment.

Bobbi G. 
Rating:
5.0

They went above and beyond

KATHLEEN T. 
Rating:
4.0

Not st all happy with process of mobile application For a person not very Davy with the app it's was a 1 hour process to finish th the online requirements to be able to get the key for truck. Your person on the phone tired to help but it was hard to hear him and his voice was difficult to hear. Will not ever use the mobile method again and hope I don't need your service again. The pickup location was fine but the online process is s terrible experience. My brother in law was able to help Without him I wouldn't have completed process. Will not recommend that method to use your company.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Frank I. 
Rating:
2.0

They were closed both times that I dropped of so can't honestly answer. They need more room to park returns.

ALFRED C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

keep up the good work .

JERRY H. 
Rating:
4.0

Employee was very busy, but maintained a patient and helpful attitude. A good experience.

CATHERINE M. 
Rating:
5.0

Good people and good service. Very good experience.

BILLY W. 
Rating:
4.0

The attendant was accommodating and knowledgeable. I would have appreciated her more if she had been friendlier. She appeared tired and stressed.

SHAWN C. 
Rating:
5.0

Your service was very good. Truck was brought back the same day. Thank you for helping us

Patsy S. 
Rating:
4.0

Customer did not leave a comment.

KAREN M. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
4.0

Need to have maintence done on van. And really expensive with eating up gas.

KIMBERLY B. 
Rating:
5.0

The lady working was buried with lines of people and she was pleasant and did an excellent job.

MARK J. 
Rating:
4.0

Better PM/pre-inspection on trailers would be great. The ratcheting mechanisms on the auto transport were seized up and in dire need of some lubricant. The one on the passenger side didn't ratchet at all. I had to apply some just to get it to move. Not a great thing, especially if I wasn't prepared. The reservation system assigned a different AT to me, and they manually re-assigned me a different one. I think I know why...this one wasn't ready.

STEVEN E. 
Rating:
5.0

Personnel were very helpful. Heard a lot of recommendations about this location.

BILLY W. 
Rating:
5.0

The lady working there is awesome. A lot of people showed up at the same time and she was the only one working, she was very knowledgeable and multi tasks well to help multiple customers at the same time. I already recommended this to a family member.

Adam J. 
Rating:
5.0

Customer did not leave a comment.

REXALA K. 
Rating:
5.0

The ladies operating this location were incredibly helpful and bent over backwards to assist me. I rent from UHaul on a fairly frequent basis and my experience at this location is the best I ever had in terms of efficiency, helpful attitude and creative, can-do spirit.

DAVID EDWARD F. 
Rating:
5.0

It was easy and fast. The lady was very professional and knew what she talking about

MELODY P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEA K. 
Rating:
5.0

Customer did not leave a comment.

KATHY C. 
Rating:
5.0

Customer did not leave a comment.

Alice O. 
Rating:
5.0

The computer system was down at the store when I picked up vehicle...it took over an hour to get it...but the lady working there was very helpful and apologetic for the delay.

Melanie A. 
Rating:
5.0

Customer did not leave a comment.

PRESTON M. 
Rating:
5.0

Customer did not leave a comment.

DIANA G. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
4.0

Customer did not leave a comment.

JIMMIE G. 
Rating:
5.0

The lady who helped me was very nice and asked about the dirty truck. Luckily I had photos to show how I picked it up. She also told me about the mileage and how they could have given me more and it not cost had he put the right location down.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Cindi T. 
Rating:
3.0

Customer did not leave a comment.

ROY A. 
Rating:
3.0

only one person and no one even looked at the truck. the person at the office could not find the correct # truck. I did find it myself and let her know.

DEBORAH Z. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN A. 
Rating:
5.0

Customer did not leave a comment.

JAMES LEROY S. 
Rating:
5.0

Excellent guest service...

CHRISTINE B. 
Rating:
4.0

Customer did not leave a comment.

REASOR H. 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Always pleasant experience with staff and convenient location for pickup and drop off. Thanks for the excellent service as always

MARY G. 
Rating:
5.0

Customer did not leave a comment.

VICKIE A. 
Rating:
5.0

Customer did not leave a comment.

WESLEY T. 
Rating:
1.0

Didn't get the link on time. Called multiple customer service for hours to resolve

Anil K. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
4.0

Customer did not leave a comment.

Melissa R. 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

staff is great, site is accessible from a main road. gate is in good place for ease returning of equipment. if needed will use these services again

william S. 
Rating:
5.0

Customer did not leave a comment.

JEREMY N. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Mona R. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

If the customer needs an auto hauler, questions like tire size need to be asked or the customer needs to be informed that they will need strap extensions for tires larger than 17 in.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Derrill F. 
Rating:
5.0

Customer did not leave a comment.

Ashley E. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
4.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

Terrence V. 
Rating:
5.0

I wish there was a radio to help you relax and pass the time while your driving during your move.

Kristina L. 
Rating:
3.0

Customer did not leave a comment.

Shawna B. 
Rating:
4.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

LANA D. 
Rating:
5.0

All good! Truck did great and associates were helpful at each location

Daniel C. 
Rating:
1.0

Customer did not leave a comment.

RILEY L. 
Rating:
5.0

So back to your computer programs. Wanted to return the auto transport then go unload the truck. Took the trained employee 20 minutes to navigate your program to return 1 item and not everything. Your computer program and app need work.

Lester S. 
Rating:
5.0

Friendly clean helpful nothing

Frederick W. 
Rating:
1.0

Customer did not leave a comment.

RILEY L. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE C. 
Rating:
5.0

She made it seamless! Thank you

DEBRA S. 
Rating:
5.0

The owner, Sue, was so helpful! Best experience we have had with a business because of her!

Chase M. 
Rating:
5.0

Prompt and efficient. Good service.

evan W. 
Rating:
5.0

Customer did not leave a comment.

Hunter B. 
Rating:
5.0

Customer did not leave a comment.

Adrian P. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
4.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Nothing. It was perfect

Debra J. 
No reviews have been submitted for this location.

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