Customer service was exceptional. The vehicle I rented smelled of manure and one of the doors did not open.Michael G.
Customer Reviews for A&A Storage Westside
(Distribuidor de U-Haul del vecindario)
Durant, OK 74701
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Give the instructions for returning the truck after hours ahead of time. These had changed from previous times so it was somewhat confusing at first.RUTH D.
El cliente no dejó un comentario.Lindsay Z.
El cliente no dejó un comentario.DEEANN N.
Place your reservation early and call ahead to make sure they have the equipment before arriving. A reservation is just a false warm and fuzzy feeling. Staff is nice but will just shrug their shoulders when they tell you they don't have your stuff. Then they lie about it when you ask them to their face.KRISTINNA L.
El cliente no dejó un comentario.JAMES H.
Above and beyond to help me get items I needed for my move. Greatly appreciate the service I received today.ANDREA K.
El cliente no dejó un comentario.Bobby S.
Friendly and courteous staffWILLARD H.
El cliente no dejó un comentario.Bobbi G.
They went above and beyondKATHLEEN T.
Not st all happy with process of mobile application For a person not very Davy with the app it's was a 1 hour process to finish th the online requirements to be able to get the key for truck. Your person on the phone tired to help but it was hard to hear him and his voice was difficult to hear. Will not ever use the mobile method again and hope I don't need your service again. The pickup location was fine but the online process is s terrible experience. My brother in law was able to help Without him I wouldn't have completed process. Will not recommend that method to use your company.Paul M.
El cliente no dejó un comentario.Frank I.
They were closed both times that I dropped of so can't honestly answer. They need more room to park returns.ALFRED C.
El cliente no dejó un comentario.MICHAEL R.
keep up the good work .JERRY H.
Employee was very busy, but maintained a patient and helpful attitude. A good experience.CATHERINE M.
Good people and good service. Very good experience.BILLY W.
The attendant was accommodating and knowledgeable. I would have appreciated her more if she had been friendlier. She appeared tired and stressed.SHAWN C.
Your service was very good. Truck was brought back the same day. Thank you for helping usPatsy S.
El cliente no dejó un comentario.KAREN M.
El cliente no dejó un comentario.JOSE R.
El cliente no dejó un comentario.ANTHONY R.
Need to have maintence done on van. And really expensive with eating up gas.KIMBERLY B.
The lady working was buried with lines of people and she was pleasant and did an excellent job.MARK J.
Better PM/pre-inspection on trailers would be great. The ratcheting mechanisms on the auto transport were seized up and in dire need of some lubricant. The one on the passenger side didn't ratchet at all. I had to apply some just to get it to move. Not a great thing, especially if I wasn't prepared. The reservation system assigned a different AT to me, and they manually re-assigned me a different one. I think I know why...this one wasn't ready.STEVEN E.
Personnel were very helpful. Heard a lot of recommendations about this location.BILLY W.
The lady working there is awesome. A lot of people showed up at the same time and she was the only one working, she was very knowledgeable and multi tasks well to help multiple customers at the same time. I already recommended this to a family member.Adam J.
El cliente no dejó un comentario.REXALA K.
The ladies operating this location were incredibly helpful and bent over backwards to assist me. I rent from UHaul on a fairly frequent basis and my experience at this location is the best I ever had in terms of efficiency, helpful attitude and creative, can-do spirit.DAVID EDWARD F.
It was easy and fast. The lady was very professional and knew what she talking aboutMELODY P.
El cliente no dejó un comentario.KIMBERLEA K.
El cliente no dejó un comentario.KATHY C.
El cliente no dejó un comentario.Alice O.
The computer system was down at the store when I picked up vehicle...it took over an hour to get it...but the lady working there was very helpful and apologetic for the delay.Melanie A.
El cliente no dejó un comentario.PRESTON M.
El cliente no dejó un comentario.DIANA G.
El cliente no dejó un comentario.GARY R.
El cliente no dejó un comentario.JIMMIE G.
The lady who helped me was very nice and asked about the dirty truck. Luckily I had photos to show how I picked it up. She also told me about the mileage and how they could have given me more and it not cost had he put the right location down.Laura B.
El cliente no dejó un comentario.Cindi T.
El cliente no dejó un comentario.ROY A.
only one person and no one even looked at the truck. the person at the office could not find the correct # truck. I did find it myself and let her know.DEBORAH Z.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.KATHRYN A.
El cliente no dejó un comentario.JAMES LEROY S.
Excellent guest service...CHRISTINE B.
El cliente no dejó un comentario.REASOR H.
El cliente no dejó un comentario.Alan R.
Always pleasant experience with staff and convenient location for pickup and drop off. Thanks for the excellent service as alwaysMARY G.
El cliente no dejó un comentario.VICKIE A.
El cliente no dejó un comentario.WESLEY T.
Didn't get the link on time. Called multiple customer service for hours to resolveAnil K.
El cliente no dejó un comentario.Judy B.
El cliente no dejó un comentario.Melissa R.
El cliente no dejó un comentario.Stephen R.
staff is great, site is accessible from a main road. gate is in good place for ease returning of equipment. if needed will use these services againwilliam S.
El cliente no dejó un comentario.JEREMY N.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Mona R.
El cliente no dejó un comentario.Michael W.
If the customer needs an auto hauler, questions like tire size need to be asked or the customer needs to be informed that they will need strap extensions for tires larger than 17 in.Bruce H.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.Derrill F.
El cliente no dejó un comentario.Ashley E.
El cliente no dejó un comentario.LARRY A.
El cliente no dejó un comentario.DALE S.
El cliente no dejó un comentario.Terrence V.
I wish there was a radio to help you relax and pass the time while your driving during your move.Kristina L.
El cliente no dejó un comentario.Shawna B.
El cliente no dejó un comentario.Chris L.
El cliente no dejó un comentario.LANA D.
All good! Truck did great and associates were helpful at each locationDaniel C.
El cliente no dejó un comentario.RILEY L.
So back to your computer programs. Wanted to return the auto transport then go unload the truck. Took the trained employee 20 minutes to navigate your program to return 1 item and not everything. Your computer program and app need work.Lester S.
Friendly clean helpful nothingFrederick W.
El cliente no dejó un comentario.RILEY L.
El cliente no dejó un comentario.ANNETTE C.
She made it seamless! Thank youDEBRA S.
The owner, Sue, was so helpful! Best experience we have had with a business because of her!Chase M.
Prompt and efficient. Good service.evan W.
El cliente no dejó un comentario.Hunter B.
El cliente no dejó un comentario.Adrian P.
El cliente no dejó un comentario.Kathy B.
El cliente no dejó un comentario.Margaret M.
Nothing. It was perfectDebra J.
They had computer problems but it was actually The corporate office that was not assisting the store. They did a great job dealing with a line of customers and no support from corporate.Lee N.
The two ladies stayed late and made adjustments to my reservation. They were most helpful even as they dealt with a difficult customer on the phone.Max W.
Nothing, Sue is absolutely so friendly and professional!Jan B.
El cliente no dejó un comentario.Harold A.
El cliente no dejó un comentario.Adam A.
El cliente no dejó un comentario.Tristan S.
El cliente no dejó un comentario.Stephaine M.
Wrong truck was ready, had to call and wait on someone to figure it out. They finally came and we left an hour later but our time didn't change. The cab of the truck was dirty and they aren't doing anything for COVID19.John H.
The lock was hard to get into because it was so tight. We had to send over 5 minutes messing with it before we were able to get into it. The cab of the truck smelled of cigarettes. There were cigarette ashes all over the floor board and a pack of cigarettes behind the driver seat. Overall the truck served its purpose.Matt R.
El cliente no dejó un comentario.Kris-Ann F.
I don't appreciate being charged for insurance I declined from the beginning. I returned the truck with more gas then it had when I picked it up. I was still charged for gas. I would not recommend this location to rent a truck from, they are thieves.Todd J.
Lady inside was very rude.Brooklyn J.
El cliente no dejó un comentario.Lori Z.
I was driving in hard rain when the driver's side wiper came loose and fell off. I also struggled with the online pick up and drop off. I was sent to the wrong location for pick up and was not told when I made my reservation that I needed to set up an account. I find online stuff difficult. To at least talk to someone at .com to help me pick up would have been very helpful.Donna C.