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The personnel seemed to discourage me from renting 1-way from beginning location to Durant causing me to go look on my own for rates. I believe being more accomodating to customer might help.[
Gayle is awesome.
They charged me for more gas, it was at the 15/16 like it was when I got it
Maintain & check out vehicle when returned. The truck had bad windshield wipers & when I asked about having them replaced I was told they don't have service available & would have to replace them myself & save receipt. Also the truck pulled to the right & had to fight the steering wheel for 2000 miles.
Nothing
Everyone was great!!! 2nd time to use these locations in the last month or so and both experiences were super. Thank you!!!
I hope are dropping it off with satisfactory for you guys too we cleaned it out and no dings or dents in it Thank you very much
The truck was not cleaned out. It had been smoked in. Found trash behind the seats and a partial pack of cigarettes. Also found a package from a marijuana store. The vials has residue in them and the receipt from where it was purchased. The back of the truck had trash, a lot of sand and and dirty socks.
None
Your logistics department couldn't tell me water to drop the truck in Durant Oklahoma as requested when I made the reservation. They want me to drive to Denison Texas, 40 minutes away, to drop off the truck. After tying to explain the distance to Denison, the cost of gas and the original request to deliver it to Durant. I had no way to drop it off and get home. After 45 minutes on the phone I told them I'd be dropping it off at a location 5 miles away in Durant ok. Yet my schedule ride back to my house was no longer available so I had to wait until the next day and was charged for an extra day. I will not be renting or recommending uhaul to anyone that values their time and money.
Yes
I cannot think of a way to improve because Gayla goes the “extra mile†for her customers as I observed when I was there this time and in the past when I used this same UHaul location/office.
The amount of gasoline I was told that I would have to replace was far more than was in the tank. I drove 5 miles, and I had to fill the tank with $10 worth of gasoline in order to get the gas gauge to match the picture.
Excellent service
They charged me $800 more than they said.
Nothing. Gayla was so helpful and kind through the whole process. We would recommend her to anyone. Great customer service.
Very impressive
No comment
The drop off location was closed due to Labor day but, the personnel was in office. Appreciated them for me to drop off equipment.
Excellent service , very helpful staff, explained everything very well. Demonstrated real care and thought about my needs .
Continue offering great customer service.
Explain the insurance policy.. I grabbed the insurance policy. I got stuck in my driveway hired a tow truck to pull me a couple feet over so I could clear the ditch.. during the pull the rubber brake line got cut in half... Now I'm waiting on and estimate on damages shouldn't the damages be covered under the insurance.. it's not going to be alot .. it's a 18 in rubber brake line... Confusing but I will pay if pushed into it...
The locations were good. The problem was with the online reservations. We made a reservation for a 15' truck from Jencks, OK. The night before we were moved to a 20' truck in Sapulpa, OK. It seems you have some serious problems with your online reservation. I'm almost to the point of never using U-Haul again, but the local service is good.
gate is closed early, tgate code that was given to us did not work, another uhaul returning was already on phone trying to get in
just keep doing the great job you are doing could not have asked for more thanks
Location was closed. Call number and the person who answered the phone gave me the code to drop the trailer. He was very professional.
Uhaul is a joke…**** YOU PEOPLE. I HOPE YOU SOON FILE BANKRUPTCY!!!
No improvements needed!!
Krystal Price answered all of my concerning questions and fixed everything right away. Quick, Easy, and Understanding. Thank you very much Krystal. Will be renting again from you all next time!
Chris was very helpful and was able to get me the best price available. Great customer service from his part. The truck was easy to drive and clean.
Very polite young man took care of me and had me on the road in no time.
Very helpful and fast service
Sue helped disconnect the car hauler from my pickup.
Staff was helpful and very accommodating. Wonderful experience.
Make sure the place is open at the right time, and the employees are on time, friendly, and make sure that the rental vehicle has the correct amount of fuel as written on the paperwork. And make the sure the details about paying with cash and having a deposit are known while doing an online reservation. So someone is prepared with the correct amount of money at the time of service. And that the vehicles rented are in proper working order.
Keep doing a great job with the wonderful employees great customer service
Fire the grumpy hateful old man working there
Nothng
Simple awsome experence
