The woman with the dark hair is ALWAYS so nice an kind!!!! If I have to use Uhaul again I will be back
PATRICIA C
Customer Reviews for A&A Storage Eastside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great service and helpful
W SThis location treated us very well. We are honest, christian people, so therefore the fact that we only used 60 of the 100 miles we estimated and we returned the uhaul truck with the same amount of fuel as was at pickup I was expecting a credit. The amount billed was the same as the estimate with no credit. Therefore, I am a little disappointed.
Vernon SThough on the call prior to the pickup I was told that the truck would be full of fuel at pickup. It was not. How am I to know the amount to fill up and I want this to be no stops, not gassing up through the trip. I was then clearly told at the building that whatever fuel that is remaining over the starting fuel amount would be reimbursed only yo find out upon drop off that that was not the case. The truck shook a great deal and needed sweeping when I picked it up.
LETICIA BNinguno
Robert CFriendly and professional
STACEY GThanks for making the return of Uhaul and trailer very easy!
Kim WExcellent customer service and support! Go Jeanece and Kristen!!! 殺
Jeanette LWe had a flat that looked like a retread tire and thought this was illegal. The service man arrived shortly and was fast with his job.
Lynn SThe rep that did my order was great! It is hard to find people like that today
richard gStaff was helpful and friendly. Renting on-line was easy and made check-out fast.
Steven EDon’t change a thing! Y’all are the best!
CYNTHIA KI had reserved the trailer to load my vehicle on and moving blankets. We arrived at our scheduled time of 9 am and they did not have my trailer or moving blankets, just the UHaul truck we had reserved. The lady that helped us was very friendly and worked hard to locate a trailer for us, which we were able to pick up at another location in town at 2 pm that day, as we had a five-hour drive ahead of us. However, I had to go to Harbor Freight and spend over $100 on moving blankets which was very annoying. Had I been contacted earlier that my reserved blankets were not going to be there, I would have had time to locate some somewhere else to rent.
Robert DStaff was friendly and down to earth. Will do business here again
Marynna MCheaper prices
Ryan Msee above. your problem is you think you are being secure; all you are being is too difficult to do business with.
Andy PExcellent service
Robert CFriendly people The vehicle was clean. It had gas in it. I filled it up with gas. And I would recommend anybody to Rent Truck . Because it was an excellent Ride
Evie PAll good
rodney sUnderstaffed. Staff arrived late for our 2 pm pick up. Phone lines are never answered. Had to return trailer a day early due to bald tires and not being safe to pull. Online shows location has boxes to purchase but they don't. When you call the 1800 number the people are even more rude and unhelpful. Over all a horrible experience with this company and will not be returning. Everyone I contacted made it sound like the issue was on my end and they didn't care and were so beyond rude it was so sad.
Joseph FNever received a code for gate to drop off trailer. Called emergency number with no answer and no call back. Time is valuable and it took us 1 hour to drop this trailer due to the incompetence of this location. Finally got a hold of cooperate and was told to leave outside of fence. Took 20 minutes to get cooperate to figure it out. I will not rent from here again and I will spread the word.
Matthew PI rented a trailer and had good experience. Reserved a truck for Sat on wed when I rented trailer. When I checked on truck Friday evening, it wasn't available for Sat. Had to drive to Kingston, Ok to rent truck for Sat. Very unprofessional way to take care of customers.
Eula BThe staff here at the A&A storage eastside on North 1st street in Durant, Ok helped me in every way they could to get me where i needed to even after i had to make an itinerary changes. I am very grateful for, and pleased with the service i recieved.
Jarrod CThe location does not answer phone calls on their regular line or emergency line. They told us we could turn in after hours and gave us a gate code that did not work causing us to go over our miles for a extra trip and being late to drop off. The girl working the desk at pick up was very kind is the only positive I have to say about our experience at this location.
Briana TSeamless drop off.
Jovida KEverything was perfect the young lady was extra extra nice
LINDA MSo friendly and real
Erin SThe ladies were very nice and helpful.
Rhonda EThey keep the gate locked and add days to your bill if you leave equipment outside the gate when they tell you too.
Syamantha JEverything was great!
Jeff TI made a reservation for a truck. When I got there to pick it up, they did not have one onsite. The lady said that she had rented them out to other people. The when I dropped it off, I was locked in. I had to turn off the electric gate to get out. The called me and told me that they were going to charge me for that. I'll choose another company next time.
David BGreat service
William WMake sure equipment is working properly before renting. 1000 mile trip with no blinkers was not fun.
Chad BTotal opposite experience. The lady was pleasant, helpful and fast.
Sheila VVery nice lady
Bolaji AExtraordinario servicio al cliente
Charlene MHate was locked. Had number listed as emergency number to call for code for entry. No one would answer. Parked truck out front and dropped key off. Site contact finally called around a half hour later and said I would be charged extra for parking out front even tho he wouldn't answer the phone to give code to let me in.
Billy BGetting the gate key to get into the location was VERY difficult. This process needs to be improved. The overall experience was great outside of this issue.
James BDon't know what to say. It was short and sweet.
Terry DExcellent service
Twahna Hexcellent service
Terri M