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SAMANTHA C.
Customer Reviews for A&A Storage Eastside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent customer service!
Justin R.The location was already closed and I called the number listed on the gate, only to leave a message. It wasn't too long before they returned my call but I was basically parked in the highway.
Tommy A.The lady who worked at this location would not help hookup the trailer. She also went as far as telling my 10 year old son "use your big boy muscles" he asked, what? She then says "i can't lift this thing you need to help". Are you f*cking kidding me?! She was unfriendly from the beginning but that made beyond disgusting!
Amy S.Nothing they did great
Nicholas E.Very helpful and easy to work with
Candace H.Best U-haul representative in town. You can always count on her. She's very polite and expedient when it comes to the rental. Thank you U-haul for having such a knowledgeable and respectful representative!
Geoffrey P.The ladies listened to our problems with rental n took our pictures of the broken line to show her boss. We alerted her that the mechanic made a very temporary fix.
Heather M.Very poor customer service rude
Mark K.The lady that helped me was awesome
CLIFF A.My reservation was in the computer, but there was a glitch, so I had to take a huge truck instead of the smaller truck I reserved. The truck given to me was already reserved, so I had to rush what I was doing and didn't get everything done before I had to have the uhaul back for the next person. The back of the truck had trash in it. They charged me the price of the smaller truck, but the inconvenience of the size and time frame was terrible.
RACHEL C.The woman who helped us with our rental was just great and went above and beyond. I would recommend this location to friends and family.
Jack W.I returned the truck cleaner than when I picked up then you charged me a cleaning fee. U Haul is to expensive for what it cost me I could have hired it done
Kenneth L.Very nice and quick service
Bradley G.When we arrived to the truck and equipment we had ordered, they did not have the appliance dolly we had prebooked. We were told we would have to drive to the other side of town to pick one up from their other location. The truck rental price included a flat fee and mileage fee for miles driven. So, we had to drive the truck to their other location and then pay mileage on the truck to go get it. Not happy about that. It's just a few dollars, but it's the principle of the matter that is aggravating.
Shari R.For U-Haul , you have to have the app loaded on your phone for y'all to recognize that the location is on. It would be nice if y'all told your customers this info.
Russell L.If Drop- Off location changes it would be more convenient to receive an email letting me know. Once I got to the drop off they told me I had to go to a different location.
Cameron W.Service was quick and efficient!
Wesley L.I do not feel comfortable posting my concerns publicly, but I will not be doing business here again. The lady that works here is very friendly though. Gracias.
JEFFREY PAUL M.The worst
Billy T.Friendly people.
Gipper S.It's a locked fence and gate. Makes perfect sense the keep equipment safe. However when returning equipment here it a pain to have to call and hope someone picks up they eventually did. I believe it would be useful for a gate code to be given upon selecting this place as a return point.
Jacob G.Trailer had leaves and old dirty mattress cover in it
Debbie L.excellent
Gayla M.The lady at the desk was very helpful and knew everything about renting vehicles. She is such a polite and courteous person. Don't let her go for any reason...
William R.The personnel seemed to discourage me from renting 1-way from beginning location to Durant causing me to go look on my own for rates. I believe being more accomodating to customer might help.[
Andrea Y.Gayle is awesome.
Jubilation H.They charged me for more gas, it was at the 15/16 like it was when I got it
Gwendolyn H.Maintain & check out vehicle when returned. The truck had bad windshield wipers & when I asked about having them replaced I was told they don't have service available & would have to replace them myself & save receipt. Also the truck pulled to the right & had to fight the steering wheel for 2000 miles.
James W.Nada
Robert C.Everyone was great!!! 2nd time to use these locations in the last month or so and both experiences were super. Thank you!!!
RICKY J.I hope are dropping it off with satisfactory for you guys too we cleaned it out and no dings or dents in it Thank you very much
Mandy L.The truck was not cleaned out. It had been smoked in. Found trash behind the seats and a partial pack of cigarettes. Also found a package from a marijuana store. The vials has residue in them and the receipt from where it was purchased. The back of the truck had trash, a lot of sand and and dirty socks.
Keith S.Ninguno
richard E.Your logistics department couldn't tell me water to drop the truck in Durant Oklahoma as requested when I made the reservation. They want me to drive to Denison Texas, 40 minutes away, to drop off the truck. After tying to explain the distance to Denison, the cost of gas and the original request to deliver it to Durant. I had no way to drop it off and get home. After 45 minutes on the phone I told them I'd be dropping it off at a location 5 miles away in Durant ok. Yet my schedule ride back to my house was no longer available so I had to wait until the next day and was charged for an extra day. I will not be renting or recommending uhaul to anyone that values their time and money.
Redman J.Sí
Victor B.I cannot think of a way to improve because Gayla goes the “extra mile†for her customers as I observed when I was there this time and in the past when I used this same UHaul location/office.
Lucretia S.The amount of gasoline I was told that I would have to replace was far more than was in the tank. I drove 5 miles, and I had to fill the tank with $10 worth of gasoline in order to get the gas gauge to match the picture.
Derek C.Excellent service
Gayla M.They charged me $800 more than they said.
Colby B.Nothing. Gayla was so helpful and kind through the whole process. We would recommend her to anyone. Great customer service.
Lisa F.Very impressive
Eli G.No comment
James Y.The drop off location was closed due to Labor day but, the personnel was in office. Appreciated them for me to drop off equipment.
Patti N.Excellent service , very helpful staff, explained everything very well. Demonstrated real care and thought about my needs .
debbie K.Continue offering great customer service.
Steve N.