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Brian L
Customer Reviews for A&A Rental & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was extremely helpful, communication was great! Customer service was spot on. Took the time to answer questions. Very pleased with renting at his location. The location was also very easy to find.
Kathy DEfficient and customer friendly
Esther MHonestly? Remove them from the Uhaul client base.
Mark OJennifer at corporate office has NO people skills at all !
Brenda Fthe agent had trouble with his wifi connection and kept getting booted off. Finally I checked in on my phone
Tyrone FTotally different way of doing business than pickup location, excellent experience here!
Joy BFast service. Rental was ready, no issues.
Douglas MFast service. He was very helpful.
Douglas MRepresentative that returned truck was very rude and I talkative. Seemed aggravated that I dared show up and make him do his job.
RALPH HSuper helpful!
Rod Gvery good people to work with
Matt KThe hours were not good. Close at 5pm on a Saturday.
HEATHER KUhaul place in my town did not have this car trailer. I had to drive 85 miles round trip to this location. Even with over a 1 week notice, there was no option to have it brought in. Created a 2 hour delay in my departure overall since I wasn't able to pick it up the night before (not open late enough on Sunday for my schedule).
Tony UThe Sterling location service was excellent! However on returning our truck to Panama city beach the technician told us there was no room for us to return our truck(there was room for 1 more truck) and we had to return it to another location and would only give us the address of 15th...my husband said 15th what? He said"I don't know...look it up!! We therefore were driving along time trying to find 15th (even with navigation) we returned the truck late and with less gas than was required. The technician on 15th was very nice!
Bonnie FExtremely helpful with return of rental
Joshua SSet up was super easy with online. Truck was ready and just what we needed for task of emptying storage unit. Pleased with price and fuel usage. Guy behind counter was cordial and answered any questions. This is 2nd time we have used this particular franchisen
Dean BI have no suggestions. My experience is good.
Ron WNothing
KELLY Vnot much. These guys know what they are doing
a aEverything went extremely smooth. I know there's always room for improvement, but as our experience this time was perfect with uhaul and A & A Rental, I can't comment on improvement.
CHERYL Wgreat service
AA RNot open on Saturday.
Steven LMatt was a really nice man and I enjoyed working with him. He is very efficient and thoughtful. Went above and beyond to help me with my needs.
Gretchen LA & A rental do an awesome job. Keep up the GREAT work. Thanks, Jim
JIM JI gave 2 weeks of preparation for the actual truck I ordered and I had to choose to drive 40 miles for the size of truck I wanted or settle for a smaller truck and a trailer. The truck I was given was dirty and smelled like drugs. I was told to buy deodorizer to get the smell out of the truck. This is not my responsibility and will not be using U-Haul for any future moves. I am very disappointed in the service U-Haul provided. I now have to wash all my clothes furniture and bedding due to the smell. I do hope the smell comes out.
Robert TNu there was nobody there and I was unable to hook the trailer from my truck because I'm not strong enough so I had to wait two days for somebody to get it off there and then they want to charge me an extra day
Lindsay PTell people up front that they are going to have to travel to pick up there trailer.
Garrett OMade reservation 2 weeks in advance. No call to confirm day before. Had to call several times and track down workers at 2 different locations. Finally received a call back at 8:00pm night the before our move and given a 6:00 am pick up time. Arrived at UHaul to retrieve the truck and it is not there. Then told to wait until 8:00 am to pick up at another location "if possibly available". What was the point in making a reservation? Was told my reservation had to be "redirected" to another location. How can I schedule a 20' truck pick up 2 weeks in advance and then have to start over ON the day of my move? Finally was able to pick up a truck 2 hours behind schedule, and then have a tire blown out on the highway. The organization and communication in the Sterling Colorado location makes me glad I will not be working with UHaul any further. It seems like the intentions of the Uhaul corporation/ program are great but the people in small town locations need better training and professionalism before being allowed to represent your product. I am hesitant to use this company any further in fear of the disorganization of reservations, pick-up, and now safety of the tires not being properly checked before departures.
Dustin HThe people and A&A Rental were very friendly and helpful on the phone and when I arrived to pick up the trailer.
Alan TI could not rent a 6 X 12 enclosed trailer in Cheyenne WY and A&A was the closest. All in all even after the 4+ hour round trip drive to pickup the trailer not a bad experience at all!
RICHARD BTrailer had a temporary License tag and I was pulled over by the state police as they thought it was stolen because there was no state called out on the temporary tag. This created many issues for me and a big delay. If you are going to have a trailer with a temp tag this should be explained so it does not create embarrassing and untimely delays.
Stephen MHe went out of his way to help us. He knew we were arriving right at closing and stayed to get us set up. Very nice, helpful and professional.
Deb YMake sure your pick up locations are at least trained in helping customers.
MARCIA RWould rather recommend to Shine-On location because I worked with him during move and he provides a very friendly, caring service.
Keith Gspace is very small, and older building. I am used to the non urban settings in Sterling, but at least plenty room to manouver with the trailer and the car.. probably would help if the owner would install a few display shelves, and fresh paint on inside, Again older small building, but gentleman was helpful and
katherine hGreat service, would rent from them again.
JAMES Rvery friendly and nice
Dennis BNot do business with them
jillian oTried returning truck but business was closed until a day after truck was due back. It was 4th of July weekend.
ADRIAN Tnone
ALBERT FThe TRLR I requested the day before online was available but the morning of, they called me and said it was not available. after driving 60 miles to pick it up and finding out there were two at this location but were not entered into the system. the TRLR was entered into the system and I was able to rent one of them. I don't think they were serviced or check for any issues and as a result, I had issues with the brakes that resulted in me dropping it off before I could even load it.
Robert M