Customer Reviews for A&J's Lawn Equipment Inc
(U-Haul Neighborhood Dealer)

151 reviews

800 Walnut Ave   Frankfort, IN 46041

(765) 650-4049

Office Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8:30 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(765) 650-4049

800 Walnut Ave
Frankfort, IN 46041

Services at this Location:

Office Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8:30 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The young man that assisted us at the counter was wonderful. However, the vehicle had all kinds of trash under the seats. We threw out of McDonald’s bag when we stopped to get a drink. And then when we got to the place to drop the vehicle off, making sure it was clean we found all kinds of napkins, etc. I took picture of the napkins, etc. but we’ve already thrown out the McDonald’s bag, it was also gravel on the floor and in the foot Well. This was not ours. Therefore, I think the $25 cleaning fee should be waived. Your truck is cleaner now that it was when we received it. Thank you.

CINDY ABEL 
Rating:
2.0

When we dropped off the truck the agent said if we were 1/4 to 3/8 full of fuel there would be no extra charges. When we received our email receipt we were charged $35 for 7 Gal of gas. You owe us money for having to wait for 2 hours to pick up the truck. Had the agent shared with us that we needed to put in more gas we certainly would have done so. Drop off service stinks

Jerry Hill 
Rating:
5.0

The mileage. We had to pay for 10 miles and we only went less then a mile

NIKKI FOUSE 
Rating:
5.0

Customer did not leave a comment.

Duane Allen 
Rating:
5.0

Customer did not leave a comment.

Jeremy Harris 
Rating:
3.0

Customer did not leave a comment.

scott knox 
Rating:
5.0

JOEL WENT ABOVE AND BEYOND TO HELP ME GET EVERYTHING DONE TO RENT THIS UHAUL WITH NO HICCUPS. IT WAS A VERY SMOOTH EXPERIENCE. APPRECIATE THE SERVICE. THANK YOU PENNY HORTON MANAGER OF TOBACCO PLUS

PENNY HORTON 
Rating:
5.0

Service was great. I originally rented the truck for 2 days. When I realized I would need it longer I was able to call and extend the rental. The employee was friendly and quickly took care of my needs.

nicole lanum 
Rating:
5.0

Customer did not leave a comment.

Jerry Cooper 
Rating:
5.0

The app was not very good. It couldn't find my location and then it wouldn't load so that I could return the truck. Was able finally to get in to return the truck through U-Haul.com. App was not very user friendly.

JEFFERY PASS 
Rating:
4.0

There wasn't much space to park the trailer upon return but we got it done. We pulled to a safe spot that we couldn't get it in with it hitched up.

RENEE SIMMONS 
Rating:
5.0

It was all done quickly and efficiently. They explained everything thoroughly since it was my first time renting a truck.

Kristy Bowers 
Rating:
5.0

Customer did not leave a comment.

JAMES MCCULLOUGH 
Rating:
5.0

Customer did not leave a comment.

William Lowen 
Rating:
5.0

Fast easy service

KIMBERLY GONZALEZ 
Rating:
1.0

Charge after return not before then have to refund ,

GARY WHARRY 
Rating:
5.0

Customer did not leave a comment.

THOMAS TROYER 
Rating:
5.0

Customer did not leave a comment.

Michael Marks 
Rating:
5.0

Very smooth process. I called ahead to see what I needed to due for check in process since the 24/7 check in process did not work in FL. Staff at location was very helpful and informative. Great customer service. Well done. ( we were able to use the 24/7 check in process at drop off location without any issues.)

Ronny Cooper 
Rating:
5.0

Cleanest and best condition I-haul truck I have ever rented. Literally.

James Dawson 
Rating:
5.0

Very accommodating, I had a lot of questions. He was glad that I asked questions and more than happy to answer each question. He explained everything very well. I had no problems at all. Thankful we have a local U-Haul rental.

MARSHA BURRIS-COOK 
Rating:
5.0

Very affordable moving! Easy acesss, easy to return. Whole process went smooth.

Jordan Walker 
Rating:
1.0

Did not call me or wait for a new card. Put a random charge days later. Cleaning out my meager bank account.

JESSICA ALKULA 
Rating:
5.0

Great service. Travis was very caring and very helpful. He knew what was best. Also he was good at explaining all the safe fees you need to rent to be sure you are safe as well.

JACOB BAYLESS 
Rating:
5.0

Customer did not leave a comment.

Brett Evans 
Rating:
5.0

Customer did not leave a comment.

angel sanchez 
Rating:
5.0

Customer did not leave a comment.

William Calvert 
Rating:
5.0

Customer did not leave a comment.

JIM FELTIS 
Rating:
3.0

The rental was clean for the most part. There was no real customer service, the guy basically was unfriendly, and just short of rude. I only chose this location because it was close.to my house. The service in Lebanon is much better. Next time, I will pay the extra mileage to go to Lebanon. The check in process on line was awful. I had to go through it 3 times because after I would get a good picture, the system would kick me out. It was cold and rainy/sleeting while I was checking the truck in. Thank goodness there was a security light to tale pictures under. Overall the truck got my job done, but a little more FRIENDLY customer service would have been nice. Again, for my future rentals I will go 20 miles away to rent, so that I get actual customer service. Just felt like I was bothering the guy renting the truck to me.

Kim Adams 
Rating:
5.0

Customer did not leave a comment.

William Calvert 
Rating:
5.0

The personnel at AJ’s were very friendly and helpful

Randall Jackson 
Rating:
5.0

Customer did not leave a comment.

Kevin Ariza 
Rating:
5.0

Keep doing what you’re doing. You are always helpful, friendly and efficient.

Krista Wright 
Rating:
3.0

Customer did not leave a comment.

Bernie Parmely 
Rating:
5.0

Keep doing what you do.

MIchael Ferber 
Rating:
5.0

Customer did not leave a comment.

Casey Allen 
Rating:
5.0

Customer did not leave a comment.

Gregory Zegers 
Rating:
5.0

Customer did not leave a comment.

Greg Bartley 
Rating:
1.0

I want credit for filling up truck. My 20ft truck was not at the location specified. Never will rent again from U Haul

MARK PALMER 
Rating:
4.0

Make sure vehicle is clean and ready to rent.

ALLEN HODGES 
Rating:
5.0

Customer did not leave a comment.

Thomas Fort 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA MASON 
Rating:
5.0

Customer did not leave a comment.

KATHY TALKINGTON 
Rating:
5.0

Customer did not leave a comment.

Ryan Hall 
Rating:
5.0

Customer did not leave a comment.

Ryan Hall 
Rating:
1.0

I was over charged by 2 days

David Ewigleben 
Rating:
5.0

Customer did not leave a comment.

DENNIS PATTERSON 
Rating:
1.0

Atmosphere is uninviting, there’s two entrances & if you’ve never been there before like I hadn’t. You don’t know which way to go in, like they had expected me to know.

Brenda Escobedo 
Rating:
5.0

Customer did not leave a comment.

Patricia Stingley 
Rating:
4.0

Customer did not leave a comment.

DAVID PICKARD 
Rating:
5.0

Manager was very professional and the trucks were really clean. I was very surprised to see how clean the truck was. I thought it was brand new for a second

TYLOR LEITZMAN 
Rating:
5.0

Customer did not leave a comment.

Austin Schmidt 
Rating:
5.0

Customer did not leave a comment.

EDWARD TETER 
Rating:
5.0

Good customer service. Thanks!

George Turner 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN COTTRELL 
Rating:
5.0

Excellent customer service and convenient location.

George Turner 
Rating:
5.0

Customer did not leave a comment.

RICKIE CONNER 
Rating:
3.0

After dropping off my rental I got another charge from this location I'm not sure why they didn't even know I had dropped the equipment off until 2 Days later after I contacted them

alan wolfe 
Rating:
5.0

Customer did not leave a comment.

AMBER RANGEL 
Rating:
5.0

i had a fine experience with this move, great person at the pickup drop off location

DANIEL SHEETS 
Rating:
5.0

Always nice and friendly

GEORGE SMITH 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE BARKER 
Rating:
5.0

Customer did not leave a comment.

Curt Harrison 
Rating:
5.0

Return was simple. No paper work, etc. Very friendly.

KATHY COTTRELL 
Rating:
5.0

Customer did not leave a comment.

Stella Fish 
Rating:
2.0

Your app would not accept my email password had to call your representative. Brought my vehicle back to the rental site that I got it the guy was inside was going to check it in at 5:05 p.m. to ask where to put it he ignores me very rude will not recommend this location

TERRY BABB 
Rating:
5.0

Customer did not leave a comment.

HOWARD BURRELL 
Rating:
4.0

Dropped off paperwork and key

JOSEPH ZIVNEY 
Rating:
5.0

Nothing.

JAMES BARTLEY 
Rating:
5.0

Customer did not leave a comment.

ALAN KOHTZ 
Rating:
5.0

Customer did not leave a comment.

KENNETH USELTON 
Rating:
5.0

Customer did not leave a comment.

THERESA TURNER 
Rating:
4.0

Customer did not leave a comment.

David Osborn 
Rating:
5.0

Everything was good no issues at all

CHRISTY HOUCHENS 
Rating:
5.0

Customer did not leave a comment.

MEALNEE PITTS 
Rating:
5.0

Customer did not leave a comment.

ANDY ARREDONDO MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Troy Bacon 
Rating:
5.0

This was a very easy rental! A & J Lawn Equipment quoted the price for my rental and that’s what the final bill was! It was quick and easy at the pick and drop off. The equipment was great! Very simple to use and ran like a well oiled machine. I was surprised by the fuel economy for a large 26’ box van!…. I was moving three kids off to college and wouldn’t hesitate to do it again!

ROBERT PEARSON 
Rating:
3.0

Customer did not leave a comment.

Tiffany Pal 
Rating:
5.0

Customer did not leave a comment.

DUSTIN CLATON 
Rating:
5.0

Let us know how to remove the gas cap! I had a guy do it while I was at filling station.

LINDA DOAN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HAWKINS 
Rating:
5.0

Customer did not leave a comment.

MYLES KOENIG 
Rating:
4.0

Customer did not leave a comment.

CHARLES KNOLL 
Rating:
3.0

Customer did not leave a comment.

beverly washam 
Rating:
5.0

Customer did not leave a comment.

DIANE BAILEY 
Rating:
3.0

Customer did not leave a comment.

jim vaningen 
Rating:
3.0

It would have been nice to know it was bucket seats and not a bench. We have a 6 yr old so not being able to fit 3 across caused some last minute difficulties. Would also have been nice to know there was no ramp or dolly. Other than that, things went well

CANDICE DAHLER 
Rating:
1.0

Actually clean the trucks, don't rush your customers. Make sure they have the ability to rent for more then one day for a 40 mile move when your trucks can't even hold as much as you say.

Jesse Atkins 
Rating:
5.0

Great customer service!!

BRIAN FULLER 
Rating:
5.0

Great location, they know their products, unlike all of uhaul customer service

MATTHEW GOBEL 
Rating:
5.0

Customer did not leave a comment.

LEOPOLDO SANCHEZ SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

SCOTT PAXTON 
Rating:
5.0

Customer did not leave a comment.

GEORGE SMITH 
Rating:
5.0

Love the 24-7 pickup, although did have reception problem in frankfort,in

ALLYSON JONES 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LANE 
Rating:
4.0

Customer did not leave a comment.

JAY GREEN 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS ADKINS 
Rating:
3.0

I actually originally called to get a trailer in West Lafayette and I called four days ahead of time for a local home and they were unwilling to bring one over from another location. I used to work for U-Haul and I know for a fact we used to do this all the time, what’s worse is the lady was rude when I asked her about it and her attitude the whole time I talk to was rude the lady that called me back to reschedule. Just something you guys should think about

RICHARD DIX 
Rating:
5.0

Customer did not leave a comment.

LINDELL WALBERT 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top