Customer Reviews for A&J Postal Plus
(U-Haul Neighborhood Dealer)

164 reviews

9620 Las Vegas Blvd S Ste E4   Las Vegas, NV 89123

(702) 260-7869

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(702) 260-7869

9620 Las Vegas Blvd S Ste E4
Las Vegas, NV 89123

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always a pleasure renting from them there are amazing people great costumer service love them.

Angela Ahquin 
Rating:
5.0

Everything went great our representative helped us pick a truck quick and fast for our move with great customer service

Cody Browne 
Rating:
5.0

I wish I knew her name but she was very thorough, even walk out to the truck to make sure everything was good.

Cecil Garr 
Rating:
5.0

Customer did not leave a comment.

Shauna Congelliere 
Rating:
5.0

The employees were the best!

Luis Garcia 
Rating:
5.0

Service was great and everything was smooth.

Ryan Okin 
Rating:
5.0

Customer did not leave a comment.

Denise Wells 
Rating:
3.0

I had reserved a 20' truck and it turned out they only had one and the person that had it before was refusing to return it. They should have notified me the previous day the truck had not been returned as opposed to when I walked in the morning I had to drive to CA. I had to get a 15' vehicle which was not large enough for me to complete my move. I was not even offered a discounted rate for having to sacrifice my needs due the actions of another.

Eric Rivas 
Rating:
5.0

Customer did not leave a comment.

Neil McElroy 
Rating:
1.0

My first reservation was cancelled and found out as I got there because I was just barely an hour late. That has never happened when have it reserved for the whole day. For another reservation and as I went to pick it up it showed my reservation was 15 minutes away with less time than that to pick it up.

Tayler Altman 
Rating:
5.0

Customer did not leave a comment.

Allen Hardwell 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK DELANEY 
Rating:
1.0

They have wasted my sisters and I’s time on thanksgiving day. We came back to return the truck last night before 7:00pm and there was no clear instructions on where to put the key. My sister went back this morning to drop the key off but the padlock won’t open even though she entered the code provided through voicemail. We now probably have to come back again to drop off a key. Why isn’t there a designated area for it?

Nadia Moaledji 
Rating:
4.0

I actually WOULD recommend this location however my overall experience with Uhaul this time was not smooth. I was charged the $25 cleaning fee without any notification, any pictures and no notice. When I called the rental location, they said there was nothing that they could do and referred me to the area manager. After another phone call with them, I basically had to plead my case to get the charges removed and had to sternly ask them for pictures proving that the rental was returned dirty. They said it would take 24-48 hours to resolve. Fortunately, my CC was refunded the $25 but there was no communication about the error, or arbitrary fee, nor pictures provided. This gets me to thinking, how many other people are they screwing out of $25 per rental on this arbitrary fee that seemed to "vanish" after persistent follow up...? Mistakes happen, I'm very understanding of that, but having to call them out on this "mistake" (if that is what it was) and not receiving any type of communication closing this out is not acceptable in my book. It's just bad business.

CORY SCHULTZ 
Rating:
5.0

Customer did not leave a comment.

LOUIS LIONETTI 
Rating:
5.0

Customer did not leave a comment.

MONIQUE QUIROS 
Rating:
4.0

Great customer service, Jo doesn’t waste your time, she very efficient and professional. Full disclosure, no surprises.

EUGENIA RODRIGUEZ 
Rating:
5.0

Genuine SOO Nice!!!!!! Thankyou

Robert Bowman 
Rating:
5.0

Always friendly customer service. Remember customer names, and very professional. They disclose all pricing, no surprises. A and J is my go to for moving needs. Thank you.

EUGENIA RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

Ken Patrick Lapid 
Rating:
5.0

Customer did not leave a comment.

Lane Parker 
Rating:
5.0

Customer did not leave a comment.

Mildred Flattery 
Rating:
4.0

Customer did not leave a comment.

Stephen Orikasa 
Rating:
5.0

Great location to rent. Easy process - awesome customer service 👌

KIMBERLY HEYWOOD 
Rating:
4.0

Customer did not leave a comment.

Ezequiel Vega 
Rating:
5.0

Customer did not leave a comment.

Jean Paul Delay 
Rating:
5.0

Thank you

Gaberial Cuscas 
Rating:
4.0

Customer did not leave a comment.

Lori Jiron 
Rating:
5.0

All good, great experience

Richard Heck 
Rating:
5.0

Customer did not leave a comment.

KARLYLE GAJUDO 
Rating:
3.0

Customer did not leave a comment.

Jerome Gallegos 
Rating:
5.0

Have more then just a quarter of gas to start with. Overall everything was quick and easy. Lady at the counter was very courteous and helpful.

Yuver David Bejarano 
Rating:
5.0

Customer did not leave a comment.

Ronnie Esteban 
Rating:
4.0

Customer did not leave a comment.

Celestial Ifon 
Rating:
3.0

Customer did not leave a comment.

CATRINA BELL 
Rating:
1.0

Leaking fuel tan & empty Took 2 hour to arrange other truck which was standing next to mine Didn’t reimbursed fuel which I filled and drained out of fuel tank

SANTOSH KUMAR 
Rating:
5.0

Customer did not leave a comment.

Tamika crease 
Rating:
2.0

I ordered a furniture dolly and it was added. U-haul had to refer me to a different location to pick it up.

Martha Larson 
Rating:
5.0

Customer did not leave a comment.

Mary ann VAN CLEAZE 
Rating:
5.0

Service is very much appreciated & well served👍

Ernesto Jacinto 
Rating:
5.0

Workers were very friendly and helpful with my reservations.. The service was excellent.

marlise tolbert 
Rating:
5.0

Nothing to improve it was a great experience and everyone was so friendly!!!!

Alex Fields 
Rating:
5.0

Friendly customer Service, no wait

Randall Foreman 
Rating:
5.0

Customer did not leave a comment.

William Jordan 
Rating:
5.0

Customer did not leave a comment.

Michael Watson 
Rating:
5.0

Customer did not leave a comment.

Noel Raleigh 
Rating:
5.0

friendly, very nice

Jinzhou YAN 
Rating:
5.0

Joanna is a real asset to U-Haul. Her customer skills are exceptional with the ability to master multi-tasking. I will definitely return to A&J Postal+ to rent a U-Haul. Cannot thank her enough for the caring/professional manner in which she dealt with my requests. Thanks a million Joanna....20 ⭐'s

JANET MARIE 
Rating:
5.0

Customer did not leave a comment.

Erik Rasmussen 
Rating:
3.0

The truck was fine. There was no appliance dolly at pickup. Had to go to another uhaul to get one. If there’s less than 1/4 tank left from the previous person, it should be filled to an appropriate level before giving it to another customer. Especially if you’re going to charge a $30 fine for leaving it below that level. Otherwise you’re forcing the next customer to put in more gas than they used.

Keith OFallon 
Rating:
3.0

I returned the gas tank on the same level (half tank), but I was charged 2 gallons.

Leticia Fonseca Roham 
Rating:
5.0

Lovely people helping me out Good value

Jessica Nizamoff 
Rating:
5.0

Customer did not leave a comment.

Anette KAZARIAN 
Rating:
5.0

Customer did not leave a comment.

susan sippel 
Rating:
5.0

I would gladly use A&J Postal Plus to rent Uhaul equipment again!

Eugene Fife Jr 
Rating:
5.0

She went above and beyond to help us! Amazing!

Skye Jones 
Rating:
5.0

Quick, easy, and painless thanks to the staff!

Olivia Hernando 
Rating:
4.0

The agent is helpful.

Jiong Shi 
Rating:
5.0

Customer did not leave a comment.

Tammy Bright 
Rating:
5.0

My experience here was Awesome answered questions and very professional if anyone e needs a truck go to this location. The service for me was outstanding. The Guy Kia was very pleasant to do business with it was like it was his company.

CHERISH BLESSIT 
Rating:
5.0

Customer did not leave a comment.

Samuel Ogren 
Rating:
3.0

Truck smelled like old BO, check engine light was on all day, passenger door has to be violently slammed shut and roll door was difficult to operate (kept getting stuck for no reason).

George Baker 
Rating:
4.0

Customer did not leave a comment.

Douglas Chesler 
Rating:
5.0

Customer did not leave a comment.

Gail Fields 
Rating:
5.0

We got charged for a dolly (which we didn't request) and furniture mats (which we didn't request or have). No where to dispute. Too bad location was convenient

Sheree Parker 
Rating:
5.0

The guy was very friendly and polite he went over everything will be back when I need another Uhaul

SHELBY LEIALOHA VALDEZ 
Rating:
1.0

The gas tank was below a 1/4 tank, glass in the arm rest (cut my finger) and on the floor of the cab, wrong size truck (I asked for a 10 ft truck, got a 15 ft truck and no piano dolly which I don’t know if I was charged for. Then it was a one way truck to Bullhead city was allowed 2 days and 116 miles, then I get a texted to return it as soon as possible because of a truck shortage at the drop off location. I will never use U-Haul again because of the way I was treated. I am a 74 yr old female. Catherine Frink 702-510-3914

Catherine Frink 
Rating:
5.0

Love supporting small businesses! At A&J postal + they were so friendly, fast and just good vibes all around ! Definitely go there if you need a uhaul or if you just have to send some mail out !

JAYNA KAAIAWAAWA 
Rating:
4.0

Customer did not leave a comment.

Samuel Escobido 
Rating:
5.0

Customer did not leave a comment.

Patricia Smith 
Rating:
5.0

Customer did not leave a comment.

AARON SHARP 
Rating:
2.0

move the location to somewhere where there is parking and easy access.

David Fischer 
Rating:
5.0

Customer did not leave a comment.

Patrice Caldwell 
Rating:
5.0

Customer did not leave a comment.

Bernadino Damelio 
Rating:
5.0

Our rental pick up location was great. The people that helped us were friendly, professional, and dependable. With that said, I had a terrible experience with Uhaul for this moving experience. First, the location where I reserved the truck did not have the actual truck so my location was changed. Second, when I went to pick up the truck the location was closed and scheduled to open for another 30 minutes. Third, after waiting 30 minutes (which made my movers have to wait 30 minutes) when I got my truck, they did not have the dolly I reserved. Moving day is stressful to begin with. UHaul was completely unreliable this time around. When I called U-Haul about the dolly not being available, The customer service person gave me a bad attitude and no empathy. I’m not sure I would use them again.

Douglas Ahn 
Rating:
5.0

Customer did not leave a comment.

Krystopher Petersen 
Rating:
5.0

Customer did not leave a comment.

Carl Bianco 
Rating:
5.0

Customer did not leave a comment.

JAZZZ KEVIN 
Rating:
5.0

Quicker approval when on site to pick up vehicle. Did not know I needed another phone number to verify me as a person. I was there at the vehicle pick up spot for 25 mins before I was approved to pick up the vehicle. Should have all information before I was there then do the walk thru with truck, gas, vehicle condition than key code for lock for keys.

HARVEY JOHNSON 
Rating:
2.0

Customer did not leave a comment.

FEDRICK SHAMARK WHEATON 
Rating:
5.0

Overall, it was an excellent service!! Better than most full service uhaul..thanks!

PHILIPP JOSEPH G PILAPIL 
Rating:
4.0

Customer did not leave a comment.

Redentor Mercado 
Rating:
5.0

The customer service at this location is superior! They were extremely efficient and very personable. I will use them the next time I need to rent a truck.

MARY A MATHENY 
Rating:
5.0

Customer did not leave a comment.

John Alig 
Rating:
5.0

Customer did not leave a comment.

BRIONA CAGE 
Rating:
3.0

The movers cost us an extra 2 hours, not happy with them taking 45 mins to get to each place. Would not recommend

Lauryn Reynolds 
Rating:
1.0

I was over charged and fraudently charged.

Michael Gianetti 
Rating:
5.0

Customer did not leave a comment.

VICKI JEAN LANGUEIN 
Rating:
5.0

Customer did not leave a comment.

JOEY THOMAS CHUDZINSKI 
Rating:
5.0

Customer did not leave a comment.

Daniel Jose 
Rating:
5.0

Sheila was very polite and professional. When I returned the truck, I returned it in better condition than I originally found it in. I fueled up and gave her and her co worker the only gas receipts I had. Sheila called later for a picture of the gas tank indicating someone potentially siphoned the gas. While it wasn’t directly accusatory, it felt that way. I have a $60k truck and it couldn’t do what this 10ft truck could do (that’s why I rented it). In the future I suggest doing an overall “walk through” because now I’m uncomfortable returning here and or hesitant to do business here again. I’m done business in the past with Home Depot over 20+ times w truck rentals and have never had any issues.

GIOVANNI ERNESTO CHAVEZ 
Rating:
5.0

Customer did not leave a comment.

RONALD THOMAS SHARPE 
Rating:
5.0

Perfect transaction.

JENNIFER D THOMAS 
Rating:
5.0

A & J postal Agent name: : Julia ? FIL-AM , very professional... So far so good.., Keep up d good work...

Gandolfo Gando 
Rating:
5.0

Customer did not leave a comment.

CHE BONG AN 
Rating:
4.0

Customer did not leave a comment.

GARY LOTT 
Rating:
5.0

Customer did not leave a comment.

Shayne Gabris 
Rating:
5.0

Customer did not leave a comment.

George Nelson 
Rating:
5.0

Everything was really great except when I went to pickup truck the 24/7 phone line was down and I had to install U-Haul app bc it wouldn’t work through web browser. Once your phone lines were up I had a nice agent assist me..

Laura Berger 
Rating:
5.0

Customer did not leave a comment.

David Mejia 
No reviews have been submitted for this location.

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