Customer Reviews for A&I auto
(U-Haul Neighborhood Dealer)

148 reviews

5999 De Zavala Rd Ste 101   San Antonio, TX 78249

(210) 706-2950

Office Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(210) 706-2950

5999 De Zavala Rd Ste 101
San Antonio, TX 78249

Services at this Location:

Office Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

DAVID BURROUGHS 
Rating:
5.0

Always great service 👍

BRIAN SMITH 
Rating:
5.0

Service was outstanding. Will recommend this location to all my friends and neighbors.

Cara Garratt 
Rating:
5.0

Customer did not leave a comment.

Alan Benites 
Rating:
5.0

Customer did not leave a comment.

Youssef Eskandar 
Rating:
5.0

I did select the safe drive insurance. I have been charged extra 15 dollars pls help

Kannan Thangamani 
Rating:
5.0

Customer did not leave a comment.

Irving Perez 
Rating:
5.0

Maybe better signs showing this is an authorized U-Haul site.

David Lopez 
Rating:
5.0

Customer did not leave a comment.

William Cybula 
Rating:
5.0

Customer did not leave a comment.

Nicole Penfill 
Rating:
5.0

Customer did not leave a comment.

Marvin Williams 
Rating:
5.0

Keep doing the same job.

Inocente Milian 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Sherri Midkiff 
Rating:
5.0

Very helpful staff- appreciate the service

ANNA AGUILERA 
Rating:
4.0

Great customer service

JOSEPH DIAZ 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MORENO 
Rating:
5.0

Customer did not leave a comment.

Cynthia Vasquez 
Rating:
5.0

Thank you for all your support

Cesar Guerra 
Rating:
5.0

Customer did not leave a comment.

JAVIER SARTORIO 
Rating:
3.0

Be Abel to help me with billing issues!! And not just tell me to call uhaul!!

MERCEDES DEAVILA 
Rating:
5.0

Customer did not leave a comment.

Elden Schlinger 
Rating:
5.0

Customer did not leave a comment.

Leah Strong 
Rating:
5.0

Customer did not leave a comment.

Yasiram Singh 
Rating:
3.0

Interior cab of the truck was very dirty Truck had damage on every side of vehicle

Scott Keesler 
Rating:
5.0

Marc was AWESOME!!!!!

John Vowels 
Rating:
5.0

Very nice people!

theresa jones 
Rating:
5.0

Customer did not leave a comment.

Pedro Tello 
Rating:
5.0

The front light was not working.

Raul Escarcega 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Fuller 
Rating:
5.0

Gentleman was very nice and friendly

gabriel sharples 
Rating:
1.0

They charged me for damage to a dolly that I never used. The worker lied and told their coworker that I said there was damage when that never actually happened.

Christina Gabriel 
Rating:
4.0

Customer did not leave a comment.

Samuel Ninson 
Rating:
5.0

Customer did not leave a comment.

Clinton Johnson 
Rating:
3.0

Truck was requested with a dolly. No dolly was in truck. Truck ran fine overall, boat is a fun ride.

Gabriel Cantu 
Rating:
5.0

Customer did not leave a comment.

Samantha Perez 
Rating:
5.0

Service at A1 tire was great , fast and easy . Uhaul truck was great and our move was made easy using this 15 ft truck !

WILLIAM FISHER 
Rating:
5.0

You'll need to make better inspections of your equipment..The truck I rented had the left front light out and left rear bulb blown. Did know till night came. But the truck it self operated perfectly. Thanks very much. Sincerely, Mr. Thompson

MICHAEL THOMPSON 
Rating:
5.0

Customer did not leave a comment.

David Amaro 
Rating:
5.0

Customer did not leave a comment.

Yolanda Cena 
Rating:
5.0

Customer did not leave a comment.

Karen Bustillos 
Rating:
5.0

Customer did not leave a comment.

Cesar Guerra 
Rating:
5.0

Associate Josh Hanhart was very helpful, professional, and most importantly, friendly. This was not my first visit to this location and Josh is consistently a pleasure to do business with.

Ashley Fisher 
Rating:
4.0

Customer did not leave a comment.

Yolanda Cena 
Rating:
5.0

Customer did not leave a comment.

Jennifer Solis 
Rating:
5.0

Customer did not leave a comment.

Monica Godkin 
Rating:
4.0

I was charged for gas even though I filled it back up.

KARIN ZAJAC 
Rating:
1.0

I was over charged 12 days and 150 miles. I rented the uhaul for 24 hours and was charged $784. I referred to the 1800 number for assistance and wasn’t helped very much, the information that was given to me from the costumer service worked I pretty figured out myself . It’s unprofessional of the company and the 3rd party providers of the uhaul to do this to the paying customer. I am very I pleased and will no longer be giving my service to uhaul. I will be contacting the 3rd party in the AM when it’s open. The place that I used was in San Antonio texas off de Zavala AI tire shop.

Zachary Martinez 
Rating:
5.0

Bueno

IRWEN FENTE GUTIERREZ 
Rating:
5.0

Back of truck was dirty n a mattress was left behind from last customer.

Amelia Terrell 
Rating:
5.0

Customer did not leave a comment.

Hediberto Leal 
Rating:
5.0

The staff at this location was excellent. They were super helpful and friendly. They seemed to be people who really enjoy their jobs.

John Dice 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Fuller 
Rating:
5.0

Associates were very helpful and courteous

Roberto Galvan 
Rating:
4.0

10' well maintained outside, inside had a bit of ass odor and drove with window slightly open; also this time paid around $50 when van was around $30, I did drive around 10 more miles; thanks.

Kenneth Webb 
Rating:
5.0

Service was quick & easy process to pickup & return. Mark was especially helpful. Everyone was friendly and informative. Equipment was ready as reserved, and they had some other dollies available as well. Excellent experience. Will definitely use their location again.

CHARLES HAYES 
Rating:
5.0

The staff was extremely helpful in assisting with the rental of a 5'x9' trailer. Even drop off was a breeze. Thanks for all your help!!

Michael Scholl 
Rating:
5.0

The customer service representative was very helpful and friendly!

Carlos Urrutia 
Rating:
5.0

It was all a great experience thank you

PAULA KIRKLIN 
Rating:
5.0

Customer did not leave a comment.

Boubacar Traore 
Rating:
5.0

Excellent customer service! I will highly recommend to all!

Sally Gonzales 
Rating:
5.0

Customer did not leave a comment.

Frederick Fisher 
Rating:
5.0

Customer did not leave a comment.

Otoniel Luna 
Rating:
3.0

I was overcharged for fuel that I did not use even after taking steps to ensure that did not happen, I was disappointed at how my return was handled.. i do not understand how I was charged almost 20 dollars for 6 miles of usage and when I put almost 2gallons in the tank before returning... disappointed with the dishonesty, will be using a different truck rental company going forward

JACOB ISQUIRDO 
Rating:
5.0

Very friendly and quick

Jessica Klute 
Rating:
5.0

Customer did not leave a comment.

Robert Bunnell 
Rating:
2.0

I was 5 minutes from picking up my reserved truck when I got routed to a new location because the person before me decided to keep the truck longer. An inconvenience to say the least.

Marco Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Julia THORN 
Rating:
5.0

Renting and picking up the rental was easy. Got my moving done with the perfect size truck in one trip. Dropped the truck off with ease.

Keith Newman 
Rating:
4.0

Customer did not leave a comment.

Rodney Holiwell 
Rating:
4.0

Customer did not leave a comment.

Joshua Seesholtz 
Rating:
3.0

Have the vehicle cleaned and ready for the next customer. Have a proper inspection.

Druscilla Ozornia 
Rating:
5.0

Easy process and the gents who helped us was very kind.

ROSARIO ROJAS 
Rating:
5.0

Customer did not leave a comment.

Zion Lewis 
Rating:
5.0

I returned will more fuel than was required. I should have got a return based on the the extra fuel that you will save when filling it up next time.

MD SADUN HAQ 
Rating:
5.0

Customer did not leave a comment.

Allan Reagan 
Rating:
4.0

The customer service was great. Absolutely no issues there. There were several issues with the truck we were given though. It had obviously just returned and was dirty on the outside. Not overly on the inside but not exactly clean either. The shocks on the truck were gone and the suspension made it difficult to drive and control. We noticed one of the tires was low when we first got in the truck and the location refilled it for us. However, we had to stop twice to fill it again and eventually had to call roadside assistance to come change the tire. Also, it's a difficult location to find. The only reason we knew was because of the trucks in the parking lot but we had to figure out exactly where to go from there. I can't say whether or not I'd recommend this location because we weren't given a choice when we rented the truck so I'm not sure someone else would be given one either.

Vernon Lebby 
Rating:
4.0

Customer did not leave a comment.

Bob Amass 
Rating:
5.0

The wonderful rating is for the staff at this location. For Uhaul as a whole, I will NEVER rent from your company again. I booked online, received confirmation, received text messages regarding my order but prior to pickup I received a call stating that what I reserved was not available. I was then told that the nearest location was In Fredericksburg, Texas- keep in mind I needed it in San Antonio. Your customer service staff was not accommodating nor did they offer a better solution. Now fast forward to drop off location. I was notified by the location in Abilene that they didn’t have a drop box and that I could leave the keys above the visor in the uhaul (mind you keys would have been left over night in an unlocked uhaul). I tried to change my drop off location online- epic fail. I called your customer service, reservations and scheduling departments- epic fail. No one could help me. So I then called my local uhaul in Anson, TX. They were so sweet and advised me to come to their location on Sunday and they would get it all taken care of for me. Guess what—they did. Not UHAUL in a big city. A small town gun range with uhaul services inside. I’m so blessed to live in a small town because without them I would have been screwed. So again, I will hire a third party company and pay extra to prevent ever renting from uhaul again.

Titania Mcgee 
Rating:
4.0

Customer did not leave a comment.

jermey gerak 
Rating:
3.0

I got charged more than that I agreed on which should have been 170$ but it got charged for 325$ which is not at all worth it, I’m job less but uhual is making it even harder, please refund the amount my reservation is: 26895497

jayanaga desu 
Rating:
3.0

Do not offer online check-in. The system does not work and is not quicker than going inside the store.

Michael Hinojosa 
Rating:
5.0

Customer did not leave a comment.

Rodolfo Trevino 
Rating:
4.0

Customer did not leave a comment.

Kaytlynn Lopez 
Rating:
5.0

Customer did not leave a comment.

Barbara Friedberg 
Rating:
4.0

Customer did not leave a comment.

Maria Ipina 
Rating:
5.0

Customer did not leave a comment.

Richard Czarnecki 
Rating:
3.0

Customer did not leave a comment.

Donna Kobisher 
Rating:
5.0

Loved the customer service

Shyan Peterman 
Rating:
1.0

Before I dropped off my Uhaul Truck. I made a point to fill it with gas so I would return the truck the same way I got it. I dropped off the truck and I guess I made the mistake in trusting them. Because I got my receipt emailed to me 15 minutes later saying I returned the truck only half full and they were going to charge me $100 as a penalty for not returning the truck with a full tank. Now I’m stuck fighting with them to get my money back. I had a great experience with Uhaul up until that point. Don’t trust the people at A and I automotive in San Antonio.

Michael Guy 
Rating:
5.0

Customer did not leave a comment.

DARIO BAZAN 
Rating:
5.0

Customer did not leave a comment.

Javier Caldera 
Rating:
4.0

Customer did not leave a comment.

Summer Garrison 
Rating:
5.0

NA The customer service at this location was amazing. The gentleman hooked everything up for us and showed us how to properly install all parts.

Jessica Pacheco 
Rating:
5.0

They workers were so kind and helpful! Great experience!

Victor Rodriguez 
Rating:
5.0

I used trailer for less than 24 hours but still was charged for 2 days 👎🏻

Casper Eckols 
Rating:
5.0

Customer did not leave a comment.

Delores Rollins 
Rating:
2.0

App wouldn’t work at all. Didn’t have an appliance dolly which was really needed.

Benny Wainscott 
Rating:
5.0

Customer did not leave a comment.

Javier Trevino 
Rating:
1.0

I ordered a trailer, budgeted for a trailer and the website recommended this location instead of the one I picked due to equipment availability. I arrived and the trailer was not at the location and instead I was gonna he sent 45 minutes south. So I had to transfer to a truck and request a ride to pick up my pickup at location and pay $45 more than I budgeted for my move. I would like to be paid the difference back.

Kenneth Tew 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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