Customer Reviews for A&H Rentals
(U-Haul Neighborhood Dealer)

877 reviews

208 S Main St   Longmont, CO 80501

(303) 651-6094

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(303) 651-6094

208 S Main St
Longmont, CO 80501

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No one was there as I attempted to return the rental truck. The app and the website were not working to check the truck back in. I had to call UHaul customer service to finalize the rental. A frustrating experience.

Greg Whipkey 
Rating:
5.0

great assistance and friendly helpful staff

Michael Toth 
Rating:
4.0

All went very well. Good experience. Thank you.

SCOTT MURRAY 
Rating:
4.0

Customer did not leave a comment.

Janet Higgins 
Rating:
5.0

Customer did not leave a comment.

kelsey smith 
Rating:
5.0

Nothing. The lady that assisted both pickup and drop off was awesome!

David Richardson 
Rating:
5.0

Customer did not leave a comment.

Donna Reeh 
Rating:
5.0

Really nothing, she was very helpful she helped us get our lights working on the trailer!Thank you so much for your help.

Mark Esposito 
Rating:
4.0

Excellent service!

Fred Nichols 
Rating:
4.0

Drop-off easy and attendant pleasant. Location is a little difficult to find, could be better instructions since UHAUL only told me in an email that morning that they changed my drop location that I picked. It was no further than the one I chose, but if it is a tough place to find behind a business, a little more clarity in the text would be helpful.

TJ PERREIRA 
Rating:
4.0

Very nice service!

Robert Christen 
Rating:
5.0

Nothing. My move was prearranged and although everything went wrong for the owner on that day, she still managed to hold up her end of the contract and get me moved. She is loyal, professional and cares about her clients. I like this store a lot. Thank you very much. I really appreciated your dedication.

SUSAN QUIMBY 
Rating:
5.0

Customer did not leave a comment.

Michael Wheeler 
Rating:
5.0

WHY DID I GET CHARGED TWICE FOR THIS RENTAL?!?

Warren Staton 
Rating:
5.0

Customer did not leave a comment.

Amy Glenney 
Rating:
5.0

Customer did not leave a comment.

Jacob Higa 
Rating:
5.0

Customer did not leave a comment.

Laura Mazzetta 
Rating:
5.0

Great Service

larry algiene 
Rating:
5.0

Customer did not leave a comment.

Jennifer McAndrews 
Rating:
5.0

Sam is awesome.She is so friendly and helpful. She definitely goes over and beyond to make customer feel welcome and informed. She came back after hours to help us out after we messed up the online check in. She deserves a raise 😁 Thank you Sam !!!

Lori Lovato 
Rating:
5.0

Customer did not leave a comment.

Christopher Weber 
Rating:
5.0

The CSR was absolutely fantastic. I really liked her she’s the one that would have me come back and rent from you again thank you so much I give her a 10+

Kandis Baker 
Rating:
5.0

Sam is great with a wonderful sense of humor and excellent customer service. If you rent and get her to help you out, you are in good hands!

JASON WATKINS 
Rating:
4.0

Customer did not leave a comment.

Kirby Klements 
Rating:
5.0

Sam was great in getting us set up with a 20ft truck! I will definitely recommend this site to friends!

Cynthia Venezia 
Rating:
5.0

Keep up the good customer service and advertising on social media

Chandra Gurung 
Rating:
5.0

Customer did not leave a comment.

Laura Mazzetta 
Rating:
1.0

The trailer we received had no lights and was absolutely filthy

Sarah Moore 
Rating:
5.0

Great service and very friendly!

Christopher Weber 
Rating:
5.0

the lady who. He attends is very friendly he likes his job

judith sifuentes 
Rating:
3.0

Sam was very nice and had a great sense of humor and the van was perfect for my needs. The van interior was clean but the outside needed washing. The windows and mirrors were so dirty I couldn't see when backing up. I asked her to wash them so I could see and she tried but she mostly just smeared the dirt around so it was still difficult to use mirrors when backing. I had to wipe them myself before leaving!

frank martin 
Rating:
5.0

Sam was very personable and knows her job well. Made renting the motorcycle trailer an effortless process. Darrel P.

darrell peters 
Rating:
5.0

It’s fine

veronica romo 
Rating:
5.0

Customer did not leave a comment.

james garity 
Rating:
5.0

Customer did not leave a comment.

william thompson 
Rating:
5.0

Customer did not leave a comment.

kurt eberhart 
Rating:
4.0

Customer did not leave a comment.

Johnmichael Evans 
Rating:
5.0

Customer did not leave a comment.

Connor Kraegel 
Rating:
5.0

Fantastic service and very friendly. We rented a truck and trailer and it was seamless. The truck was in great condition and the trailer was in perfect condition.

renee woldt 
Rating:
5.0

Perfect timing, excellent service. Thank you very much I really appreciate it.. Yes I will definitely recommend it.

phanel paul 
Rating:
5.0

Sam made it so easy. I appreciate how effortless and smooth my experience was. The price very reasonable also! Highly recommend!

angela reece 
Rating:
5.0

Staff was very friendly and helpful

Jay Cheatham 
Rating:
5.0

Great customer service

Laura Mazzetta 
Rating:
5.0

Excellent service and a fine working vehicle!

Timothy Sawyer-Garza 
Rating:
5.0

Customer did not leave a comment.

jon dietz 
Rating:
5.0

Excellent service and extremely knowledgeable

ROBERT DELUCA 
Rating:
5.0

Customer did not leave a comment.

Ive Sell 
Rating:
5.0

Owner was amazing! So kind and friendly. Was very accommodating with our last minute move. Highly recommend for other customers. 10/10 experience!

ALEXIS MCLEAISH 
Rating:
3.0

Dropped off after hours. No issues.

Randal Fesmire 
Rating:
5.0

Sam was great - very helpful.

Richard Welty 
Rating:
4.0

it was a very good experience, good gas mileage, easy to drive 10' truck

Theodore Scambos 
Rating:
1.0

Already provided a response to this much of review in earlier review submitted that only took me this far.

Michael Matts 
Rating:
3.0

Customer did not leave a comment.

Patty Jonell 
Rating:
5.0

Customer did not leave a comment.

ALAN PARKS 
Rating:
5.0

Customer did not leave a comment.

Merceda Winder 
Rating:
5.0

Customer did not leave a comment.

Merceda Winder 
Rating:
4.0

The owner Sam was very helpful and accommodating. It had snowed the night before so she helped wipe off the truck.

Linda Boyce 
Rating:
5.0

Great service, complete instructions for using the equipment and if I encountered any problems.

Marvel Keckhut 
Rating:
5.0

Customer did not leave a comment.

naeem nickens 
Rating:
5.0

My rental agreement states 3002 Nelson road for pickup, not sure why I had to go to a different location. Otherwise, great experience.

Theodore Bertele 
Rating:
4.0

No one was there, the app was glitchy and took me 30 minutes to finally work and get my key.

Alexander Zagoro 
Rating:
5.0

A-1 Customer Service from Sam, she was OUTSTANDING & made the rental even better than my expectations, BRAVO Sam!

Rick Panson 
Rating:
5.0

It was all great, car rental process, and especially service. Ill try A & H again for next move.

Orlando Garcia 
Rating:
5.0

I loved Sam she was perfect I will only be using this location when ever I need a renal 5 Stars To Sam

michael uwanawich 
Rating:
5.0

Excellent customer service

Laura Mazzetta 
Rating:
5.0

Amazing service and a pleasure to work with

jason obrien 
Rating:
3.0

Overall it was fine. Didn't know I had to receive the vehicle online. Nobody was at the facility. It was a little confusing. Also, I didn't get the $15 dolly that I paid for and had to go buy my own for $90+.

Keith McConville 
Rating:
5.0

Customer did not leave a comment.

Austin Hanson 
Rating:
5.0

I have no improvement suggestions to add. Sam did an amazing job. Very helpful, friendly and courteous.

Tracy Lee 
Rating:
5.0

Excellent customer service, the truck was in great condition. Thank you!!!

Ive Eddy 
Rating:
3.0

The app does not work in the parking lot of this location.

Carrie Klofach 
Rating:
2.0

Keep the trailers better maintained.

kevin clifford 
Rating:
5.0

Sam was great! Who was at the location when I picked up the truck. I ended up having changes with my trip and called to see if I could revise my reservation and change the drop off location and revise everything. The lady who I spoke with did not seem very willing to make these changes and said it would cause potential problems. Therefore, I was not very satisfied as it seems like it definitely could have been done. It just took a little bit of work so not as pleased but please with Sam and my pickup location

Eileen Mooney 
Rating:
1.0

Customer did not leave a comment.

Brian Casar 
Rating:
5.0

Customer did not leave a comment.

catherine kuhlmann 
Rating:
5.0

Don't change a thing !

MICHAEL COULON 
Rating:
5.0

Customer did not leave a comment.

Nelva Munson 
Rating:
5.0

Customer did not leave a comment.

Kelsey Forman 
Rating:
5.0

Customer did not leave a comment.

Willington Leal 
Rating:
5.0

Customer did not leave a comment.

ANGELA FARLEY 
Rating:
5.0

Customer did not leave a comment.

Michael Marshall 
Rating:
5.0

No improvements necessary.

kevin clifford 
Rating:
1.0

It was clearly marked on the contract -- which I put in the return box -- that the computer generated contract showed the wrong fuel amount. The place I rented from in Bayfield, CO, hand wrote the right amount. But the people at A&H Rentals charged me another $60 in fuel even though I returned the vehicle with the same amount it had when I picked it up.

Ian Heller 
Rating:
5.0

Add a picture of store front to website. I appreciate the kindness and professionalism from all the staff, this includes the initial phone call the night before, the person I called to report the pick up time, and finally the pick up person. Mission accomplished, thank you for providing the tools to help me.

Priscilla Sisneros 
Rating:
2.0

There was no one there, Shop was closed during business hours. Both phone #'s on flyer outside went to voice-mail. NOT pleasant!

romy klinger 
Rating:
5.0

A ++

JOHN PAUL 
Rating:
5.0

Thank you so much for everything, you saved the day!

Linda O'Brien 
Rating:
5.0

Customer did not leave a comment.

Scott Hyman 
Rating:
3.0

Customer did not leave a comment.

BRAD GRAMLY 
Rating:
5.0

Best experience. Very prompt and helpful.

Ramesh Kumar Muralimanohar 
Rating:
3.0

Customer did not leave a comment.

Miles Willow 
Rating:
2.0

The owner of the uhaul location. Did not have the truck or equipment ready at time of pick up. There was a young girl who wasn't even old enough to drive the trucks working there for the day. Covering for someone, it took an hour to get out of that location. And she had 3 other people waiting. She didn't even know how to use a landline. All you had to do was push talk. She was very nice but I had to walk all the way down the Hill to the truck and then walked back up because she couldn't take the truck up there. And I had to get my stuff signed in everything which I didn't even sign. The dollyst that I ask for were not available. The box is out ordered were not there before I moved. They were delivered the day after this is the second time I have used you, huh? And both times had problems with it. I really would like a refund on everything. The only good thing was the gentleman. That was there yesterday when I dropped off. The truck was very understanding and help me out. More than the owner, the Owner's daughter. or his granddaughter who they left. Working on a Sunday and not knowing how to do anything.

Barbara Kalinowski 
Rating:
5.0

Simple and convenient system. Friendly and pleasing

Steven Lucio 
Rating:
1.0

No one was present at the drop off location even though it was during operating hours. There were no clear instructions on where to drop off the vehicle and it wasn't until I read the handwritten signage on the side of the building that stated there would be a $20 surcharge for vehicles left in the front that I was able to find the actual lot to park the truck and trailer in.

Orion Black 
Rating:
5.0

Customer did not leave a comment.

Jackie Guerrero 
Rating:
5.0

Customer did not leave a comment.

Kirsten Gillies 
Rating:
3.0

We were surprised to return at 2 pm and the door was locked, lights off, no note. Personally, IDC if that happens, but leave a note. It’s a little tricky accessing the storage lot. There’s a lot happening back there with a car shop and deliveries with a narrow pathway.

Dylan Schumacher 
Rating:
5.0

Customer did not leave a comment.

Anne Gustafson 
Rating:
1.0

Despite posted Saturday hours the place was closed. The lot behind the building to drop off the trailer looked more like a junk yard of used cars than a U-haul lot

Eric Cowan 
Rating:
3.0

Customer did not leave a comment.

Robert Haney 
No reviews have been submitted for this location.

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