Customer Reviews for A&D Service Center
(U-Haul Neighborhood Dealer)

241 reviews

5061 NC Hwy 87 N   Sanford, NC 27332

(919) 498-0126

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 498-0126

5061 NC Hwy 87 N
Sanford, NC 27332

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Reynaldo Cabrera 
Rating:
5.0

Good people, good experience. Thanks

Thomas Lloyd 
Rating:
4.0

Customer did not leave a comment.

CLYDE AUSTIN 
Rating:
2.0

Customer did not leave a comment.

Alex Huggins 
Rating:
3.0

The parking lot where they store them is to small. If someone doesn't no how to back up with a trailer they would not have been able to get it out.

Hondo Everhart 
Rating:
5.0

Customer did not leave a comment.

Erick Campos 
Rating:
3.0

Customer did not leave a comment.

Richard Edwards 
Rating:
3.0

Customer did not leave a comment.

Richard Edwards 
Rating:
4.0

More hand trucks, dollies

virginia bulluck 
Rating:
3.0

Customer did not leave a comment.

Karen Merritt 
Rating:
1.0

With the exception to the lady working the front desk, the rest of the staff was rude. God forbid a customer let someone know someone was there, after standing there several minutes, to pick up a scheduled uhaul. Location was extremely run down and in need of some repairs. When given the truck and trailer nothing was done for a walk around. One of the straps used to hold the vehicle down was frayed at pickup and ended up breaking just as I arrived at my location, thankfully.

Olin Black 
Rating:
3.0

Customer did not leave a comment.

Thomas Chason 
Rating:
5.0

Customer did not leave a comment.

Nelson Gomez 
Rating:
4.0

Customer did not leave a comment.

Isaac Abeyta 
Rating:
4.0

Customer did not leave a comment.

Reginald BUTLER 
Rating:
5.0

Customer did not leave a comment.

ERICA Schliemann 
Rating:
2.0

Office smelled like pet urine

JOHN JARRETT 
Rating:
3.0

Getting the trailer dispatched was a PAIN. But I will give grace because it was on a Sunday. My negative comments comes from the fact that the cab was not clean at all. The cup holders were full of grime, and the floor was covered with considerable amount of dirt. At the rental facility itself I encountered challenging terrain in order to drive away with the truck.

CHARLES BARTON 
Rating:
5.0

Customer did not leave a comment.

Elias Kostakis 
Rating:
5.0

Customer did not leave a comment.

Nicholas Howard 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wright 
Rating:
5.0

Customer did not leave a comment.

William Bohnaker 
Rating:
1.0

We were double charged for the rental, charged gas and mileage fees when they were not valid.

Kaycee Bethel 
Rating:
5.0

Customer did not leave a comment.

Alicia Jones 
Rating:
5.0

Customer did not leave a comment.

Thomas Webb 
Rating:
5.0

Linda was so sweet and helpful to a senior citizen,

Paul Durrah 
Rating:
1.0

My reservation was for 5x8 trailer in Cameron NC when I got there they told me I had to go to another location because they didn’t have what I reserved, I was told someone should have called you! Well nobody called, I went to the other location and they didn’t have it either, so I was charged for the larger trailer , they could have at least honored the quoted price, maybe would have covered some of the gas to go get it and drop it off at the other location

NICK SPITOLERI 
Rating:
5.0

Your online registration is totally out of sync with your onsite process.

Roger Yurt 
Rating:
5.0

Na

Robin Showalter 
Rating:
4.0

Nice people, excellent service!

Gabriele Trapani 
Rating:
5.0

Great

Aurelio Santiago 
Rating:
3.0

Have staff available during normal posted hours of operation. Have signs to instruct what to do, like where to leave vehicle and keys.

SHARON INGOLD 
Rating:
4.0

Customer service over the phone was lacking from 1-800 uhaul. On hold forever, 30 minutes each time times 5 times, then got hung up on.

Jake Merkt 
Rating:
1.0

IIt took four day’s to finally get a trailer this company it totally shit !

Jim Roberts 
Rating:
3.0

Customer did not leave a comment.

Derrick Pinckney 
Rating:
5.0

Customer did not leave a comment.

Donna Bastarache 
Rating:
5.0

Customer did not leave a comment.

John Fallon 
Rating:
4.0

Customer did not leave a comment.

Melissa Campbell 
Rating:
3.0

hard to find a place to return the trailer. had to back it in right next to the highway

Charles Thomas 
Rating:
5.0

Owner great to work with and helped with hookup.and rental info

Mark Paulk 
Rating:
1.0

I specifically placed an order for contactless pickup. I had previously been unble to get a truck the day before due to n employee moving the truck we were about to ent without a mask do I needed this one. When I did the check in the app said I needed to go inside to get my key. I attempted to flag down an employee from the parking lot but ended up having to go into the tiny, not well-ventilated lobby where absolutely no one was wearing a mask. The manager also seemed rude andbdiinterested when my wife called to explain that our son is high risk and I needed to avoid any possible exposure. For improvement: next time actually prepare the truck for contactless pickup the way it's supposed to be and all of this could have been avoided.

COLIN JACOBS 
Rating:
5.0

Customer did not leave a comment.

CHARLES BROWN 
Rating:
2.0

Customer did not leave a comment.

William Lesley 
Rating:
5.0

They were friendly and professional.

David wayne Porter 
Rating:
1.0

Customer did not leave a comment.

Christopher Thompson 
Rating:
5.0

Customer did not leave a comment.

Heather Hoffman 
Rating:
3.0

Truck was not in the correct location had to walk around to find it. We had to walk in grass that definitely needed to be cut.

Jessica Angelino 
Rating:
1.0

So bad I’m not wasting my time posting my experience. I sent my comments directly to the corporate leadership.

SHAWN MCGHEE 
Rating:
5.0

Customer did not leave a comment.

jatnier puertas 
Rating:
4.0

She helped me to understand the charges I incurred.

Christina Owens 
Rating:
5.0

Everyone was very friendly and helpful.

susan turney 
Rating:
4.0

Customer did not leave a comment.

Tesha Brady 
Rating:
4.0

Customer did not leave a comment.

Anita Mullins 
Rating:
5.0

No improvement needed. The General Manager was very helpful and answered all questions and concerns we had. I highly recommend this location in NC for all your Uhaul needs. I cannot express my gratitude enough to the General Manager at this location. Thank you ! Thank you !

JoAnn Miller 
Rating:
1.0

To go 24 miles one way and 24 back to uhaul. Will cost you $105 better to go to home depot and rent the trucks they have there. They will say its 19.95 a day then charges 39.95 and throw on 20 to 30 dollars of hidden fees. Beware

Christopher Emmons 
Rating:
5.0

Everything was awesome...

Wayne Goode 
Rating:
3.0

Customer did not leave a comment.

Johnathan Larson 
Rating:
4.0

Customer did not leave a comment.

Dustin Williams 
Rating:
5.0

Recommend not following your GPS, it takes you down the wrong street.

Philip Ruckle 
Rating:
4.0

When I dropped off my truck, 30 minutes before it was due, I didn’t realize I was supposed to log into the system. They didn’t tell me that they would be closed and was supposed To do anything online. I was there on time. They should have explained that I needed to do something on my phone so I didn’t get charged anything.

Harold Mason 
Rating:
4.0

Danny and Linda treat you like family. Everything went smoothly from check in until the time of dropping off the truck. Would highly recommend anyone moving in the Sanford, NC area to consider renting their truck from A & D Service Center.

john plourde 
Rating:
2.0

Customer did not leave a comment.

Jeffrey Johnson 
Rating:
5.0

Customer did not leave a comment.

Holly summerlin 
Rating:
5.0

Keep on doing what you’re doing now

Ross Farmer 
Rating:
4.0

The 26 for truck wasn't available at the nearest locations to me so I had to dinner extra miles to get the truck inherently getting charged more for those miles that I wasn't planning on driving. Maybe delivering the truck to the location we want to pick it up at?

Justin Herbe 
Rating:
5.0

Customer did not leave a comment.

Larry Haywood 
Rating:
4.0

Customer did not leave a comment.

Keith McCracken 
Rating:
5.0

Customer did not leave a comment.

Courtney Crabtree 
Rating:
5.0

Rep went beyond expectation to meet my requirements

Anthony Wanja 
Rating:
5.0

Customer did not leave a comment.

Kristy Lee 
Rating:
3.0

Customer did not leave a comment.

Brad Evans 
Rating:
5.0

Customer did not leave a comment.

Daniel Schlich 
Rating:
5.0

Staff was great to work with -- answered all questions and was very friendly. Truck was great-- comfortable to drive and ride in, was able to drive 65-70 on interstate with full load. This was NOT the U-Haul truck I drove 30 years ago and suffered through a move. Way to go U-Haul!!

Pete Burkett 
Rating:
4.0

Customer did not leave a comment.

heather wood 
Rating:
3.0

I dropped the truck off that night and there were no lights AT ALL anywhere on this property, so I could not tell it was a U-Haul place. On the 5th time passing I finally could see a small U-Haul sign. THIS LOCATION NEEDS LIGHTS ON THEIR PROPERTY TO LET YOU KNOW THEY HANDLE U-HAUL.

Chris Rhodes 
Rating:
5.0

Customer did not leave a comment.

cecil mcintyre 
Rating:
5.0

Customer did not leave a comment.

Kyle Lyon 
Rating:
5.0

Great people

GW JAMES 
Rating:
2.0

Customer did not leave a comment.

Edward Aidala 
Rating:
2.0

I was directed to this location because the pick-up location I had chosen did not have a truck the size I required. When I showed up to pick it up, the A&D rep claimed she had no knowledge of my reservation because she "had not checked her system". It took her over 10 minutes to locate it, mainly because she took no less than five phone calls as I stood there waiting for her to talk her way through each conversation, but finally I received the truck and equipment I had requested. When I arrived to drop the truck back off, the A&D rep could not find my reservation in the system. It took him over 20 minutes, not to mention taking a couple phone calls as well, to find my reservation and close my out as the wife and I stood waiting.

Kevin Jagusch 
Rating:
5.0

Don't have any suggestions for improvement, everything went smoothly. Owner helped us hook up and both check-out and checking the trailer back in were fast and easy. Rental facility is located right on Hwy. 87 and very easy to get to and in and out of. Will definitely use this place again!!

Jacqueline sue Danek 
Rating:
2.0

I was supposed to pick up at 2701 S. Horner Blvd, Sanford, but less than 24 hours before the pick up (on a Sunday), you changed the size of the truck and the pick-up location. This was VERY inconvenient because I was staying near the original location and had no way to get to the new place. I don't appreciate the last minute notification. When I asked if you could bring the truck to the original location, you refused. The truck was too big, and the pick up location was not good.

Walter Greene 
Rating:
5.0

Linda was amazing! I'd been having a horrible day, getting stuck on foot when renting a car fell through. I called a U-Haul location in town, and they found a truck for me about five miles away at A&D, but they said they weren't able to give me a ride there - even though I'd be walking right by their location. With a few miles still to go, I called A&D to confirm the location. Linda found out I was on foot and not only came to pick me up, but handed me a much appreciated bottle of water when I got in the car. She and the others at A&D truly went above and beyond for me, and I would recommend them any day!

rebekah burgdorf 
Rating:
5.0

Customer did not leave a comment.

Mary Tate 
Rating:
3.0

Although we did receive our product, we did not receive the packing blankets as requested, nor did we get the 50.00 gift offered if not to be picked up at location

Julia Meachem 
Rating:
5.0

My experience was great from start to the end.

verneda knight 
Rating:
5.0

Customer did not leave a comment.

Travis Ng 
Rating:
5.0

The representative was outstanding in her accommodations and assistance, I am very appreciative of everything she did for me.

Heather Sutherland 
Rating:
5.0

Customer did not leave a comment.

George Williams 
Rating:
5.0

Customer did not leave a comment.

richard derrick 
Rating:
3.0

Customer did not leave a comment.

CHAD BRUNER 
Rating:
5.0

Customer did not leave a comment.

roger brown 
Rating:
5.0

Customer did not leave a comment.

RICHARD CARTER 
Rating:
3.0

Customer did not leave a comment.

Alyssa Liquori 
Rating:
3.0

It was okay service

bobbie sessons 
Rating:
5.0

Absolutely great experience. Have rented from other facilities prior, but this was by far the best experience. Will return.

Holly Bell 
Rating:
3.0

Actual building is an auto repair shop, but as far as a convenient place to pick up the trailer it was excellent for me since it's right on hwy. 87. Clerk and staff were very nice to deal with.

jacqui danek 
Rating:
5.0

Customer service was outstanding.

John Owens 
Rating:
5.0

Customer did not leave a comment.

CAROLINE MAENDEL 
Rating:
3.0

Customer did not leave a comment.

Robert Waller 
No reviews have been submitted for this location.

Additional Services at this Location

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