Customer Reviews for A&B Storage Kalispell
(U-Haul Neighborhood Dealer)

145 reviews

240 Demersville Rd   Kalispell, MT 59901

(406) 755-2098

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(406) 755-2098

240 Demersville Rd
Kalispell, MT 59901

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location is excellent. As well as the owner!!!!!

Mike Campos 
Rating:
5.0

Customer did not leave a comment.

dolores edwards 
Rating:
5.0

Eventually would be nice to have more cameras facing the units, especially the end ones. Also was kind of irritating how the neighbors across the street would let their dog(s) out within 5 minutes of me getting there every time and let it continuously bark. One time I was there for a good 45 minutes trying to work on organizing the unit and they let the dog bark the entire time so I eventually left. Won't be getting another end unit because of it. Can't fault the business for it, but it is very annoying. I have 2 dogs of my own and I don't tolerate behavior like that.

Taniken Rauch  |  Overall Experience 
Rating:
5.0

No improvements needed. The owner/manager was exceptional and very courteous.

Melvin Reitz 
Rating:
5.0

Customer did not leave a comment.

Brett Weatherston 
Rating:
5.0

Jason was really great to work with. Very personable and helpful!

Wendi Lounsbury 
Rating:
5.0

see comment above about the nice service at this location. Thanks Becky

Becky Smith 
Rating:
5.0

Customer did not leave a comment.

Steven Mcnair 
Rating:
5.0

Customer did not leave a comment.

Patti Winslow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANA EHLEN  |  Overall Experience 
Rating:
5.0

Jason was always available or returned called quickly. Access was reliable and easy. Grounds neat and well kept. I felt confident my storage was secure.

Teresa Frawley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spring Johnston  |  Overall Experience 
Rating:
5.0

Outstanding customer service! Thank you.

Jerry Cuda 
Rating:
5.0

This was our best Uhaul experience ever. Great manager, ready for us, we were off an ruining in less than 10 minutes. 10 STARS!!!

Orion Blumenfeld 
Rating:
5.0

Customer did not leave a comment.

Jason Buckingham 
Rating:
5.0

Customer did not leave a comment.

Mark Kaufman  |  Overall Experience 
Rating:
5.0

Truck needed alignment. But Jason was excellent to work with and very pleasant!! THank you a bunch!

Sherry Wehrman 
Rating:
5.0

I am grateful for the quick response anytime I needed assistance or had a problem. It was great doing business with you!

LIANNE FETVEIT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jami Hanson  |  Overall Experience 
Rating:
5.0

I really enjoy storing my items there you guys are very very helpful very polite clean reasonable and I appreciate and value your help I would recommend anybody to your storage thank you very much

Karen Shorter  |  Overall Experience 
Rating:
5.0

Top notch storage facility! Staff is friendly and helpful. Jason is so easy going and responds quickly. I will always recommend A and B storage to anyone! Thanks for keeping my stuff secure for the past 5 years!

SCOTT SMITH  |  Overall Experience 
Rating:
4.0

Dick was very professional. The vehicle was probably the cleanest U-Haul truck I have ever rented.

Kenneth Reineke 
Rating:
5.0

Customer did not leave a comment.

Maura O’Halloran  |  Overall Experience 
Rating:
5.0

Great owners. The storage is perfectly located and easy in and out. Reasonably priced.

Steve Nardi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Tew 
Rating:
5.0

Customer did not leave a comment.

Bruce Reoch 
Rating:
5.0

Very friendly and helpful. They went out of their way to help my family with our move.

Irvin Goodpasture  |  Overall Experience 
Rating:
5.0

This is the only place I will rent my Uhaul’s from!!

Jason Buckingham 
Rating:
5.0

Customer did not leave a comment.

Bob Wright 
Rating:
5.0

The best customer service! We would recommend A & B Storage to all our friends and family. This is the number 1 storage we would go to if we ever needed the use of a storage again. Thank you for always taking the time to give exceptional care of your customers. Wayne & Sylvia Snow

Wayne Snow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Sutil  |  Overall Experience 
Rating:
5.0

Very nice and easy to work with.

Jane Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Tudhope 
Rating:
5.0

We have always received excellent service.

Wayne Snow 
Rating:
5.0

Liked the close location to town. Also security and convenience for paying. We were there for many years.

JUSTIN BURT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony Parenzin 
Rating:
5.0

Customer did not leave a comment.

Joel Block  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Snow 
Rating:
5.0

Nothing, everything was great! A&B did awesome communicating w/me! I would recommend them highly!

Gretchen Harrington 
Rating:
5.0

Customer did not leave a comment.

Jason Buckingham 
Rating:
5.0

Customer did not leave a comment.

Dennis Eskew 
Rating:
5.0

This is a great place with very fair pricing. The owners are always so nice.

Jason & Traci Pogue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin engebretson 
Rating:
5.0

I had a unit with this company for years and was always treated like family. Thank you all for everything!

JAMES GROOM  |  Overall Experience 
Rating:
5.0

Best customer service… great people and facility.

Katie Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Windecker  |  Overall Experience 
Rating:
3.0

The pin for the hitch was missing. One of the front tires was completely bald. The employee at this location missed it and whoever handed it off to him missed it as well. We ended up waiting for 4 extra hours for U-Haul to fix the tire before our trip.

JEREMIAH JORDAN 
Rating:
5.0

Storage unit was clean, the lot was fenced in with access via gate with keypad. Jason was very professional and helpful. Good, secure location.

Carol Pomeroy  |  Overall Experience 
Rating:
5.0

The owner is great. Easy to communicate with. If you don’t get him immediately he will promptly return your call.

Sergio Gallegos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Johansson  |  Overall Experience 
Rating:
5.0

I could not ask for better. I have had storage at the Lower Valley location 2 times now. Jason made me feel very secure in choosing there to store my items. Would gladly be on a waiting list next time if need be. Would not consider anywhere else. Jason has a finally run business. 🤗🎶

Betty Desjardins  |  Overall Experience 
Rating:
5.0

I've used A&B Storage units a few different times, this last time for the last 5yrs or more. I've had great customer service, always felt safe and secure with my items and this location. I will definitely use this facility again if ever moving back to the Flathead Valley. Thanks again Jason B. for always being so kind and helpful. Bee Brewer

BERNICE BREWER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Vanzant  |  Overall Experience 
Rating:
5.0

I have had storage units for a number of years Jason is always available to answer questions . If he doesn't answer his phone he gets back to me in a very timely manner. We highly recommend A & B Storage.

Jan Bailey  |  Overall Experience 
Rating:
5.0

Great location and well maintained facility.

Bart Holder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SIFFORD 
Rating:
5.0

Customer did not leave a comment.

Ryan Pedersen  |  Overall Experience 
Rating:
5.0

Great place to secure your belongings. Awesome staff. AAA.

Bob Montgomery  |  Overall Experience 
Rating:
5.0

After a rocky start as to the cancellation of our original contract due to someone deciding we couldn’t take the truck to Canada, some heated exchanges with Dylan - and then the decision being made to allow the truck to cross into Canada all went well. Thanks to Dylan for the new arrangement, the truck was clean, rode well, held all our belongings and was easy to drive. Thank to UHaul for making our journey an easy one. We will recommend you to everyone.

RICHARD BARCLAY 
Rating:
5.0

Customer did not leave a comment.

DANIEL SIBLERUD 
Rating:
4.0

Unable to apply uhaul employee discount at 24/7 pickup location. Pickup location said they didn't know. Submitted CAF. Location did go out of their way to find vehicle and thank you, five stars.

James Bohannon 
Rating:
5.0

I have rented a unit for the past 2 winters and will rent one again this fall.

Cliff Schimpff  |  Overall Experience 
Rating:
1.0

There was no one present at the location when I showed at the appointed time to pick up the unit I had reserved. Attempts to contact by phone and email failed. I picked up the unit and left, then thru phone contact with the mail uhaul service number was able to complete the contract and pay for the rental.

Brian Schow 
Rating:
5.0

Customer did not leave a comment.

Diane Lee  |  Overall Experience 
Rating:
5.0

Wonderful service! Definitely will recommend

Julie Weber  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Frank Stevenson 
Rating:
5.0

Customer did not leave a comment.

Kurt Fitz-Randolph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN GAMBRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany DeBoer 
Rating:
5.0

I recommend a 5-Star rating. The pricing was more than fair and affordable. without a bunch of add-ons and price gouging. as some storage facilities do. The owner went the second mile in customer service.

Janice Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA SZALAY  |  Overall Experience 
Rating:
5.0

Always clean and well lit and safe! Very easy in and out! Staff was able to meet me after hours to let me in to open my unit and sell me a lock etc!

China Prentice  |  Overall Experience 
Rating:
5.0

See ya in spring

ROGER CLEMENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Williams 
Rating:
5.0

Jason was super helpful and quick to respond. Facilities were well maintained and secure.

James Karlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GENE REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Fadi Sukkarie 
Rating:
3.0

Only place in Kalispell area to have the truck I needed. The agent was very reachable by phone and responded quickly. But windows and mirrors were very dirty.

James Dowda 
Rating:
5.0

Customer did not leave a comment.

GARRY PIERCE 
Rating:
5.0

Saved our bacon on a last minute rental. Very great fun for a great experience.

LAWRENCE LEWIS SKINNER 
Rating:
5.0

Customer did not leave a comment.

DANIEL SIBLERUD 
Rating:
5.0

Great to work with!

Jim McHugh 
Rating:
5.0

The owner was great. Happy, kind... despite our being late, and him having to return to the facility out of hours. Great customer service and went the extra mile.

Tasha Felton 
Rating:
5.0

Customer did not leave a comment.

Tammie Watkins 
Rating:
5.0

Customer did not leave a comment.

BEN KONKEL 
Rating:
5.0

Customer did not leave a comment.

Ron Wininger 
Rating:
5.0

Customer did not leave a comment.

Marcus Wilsey 
Rating:
5.0

Went the extra mile, awesome service

Steve Becker 
Rating:
5.0

Customer did not leave a comment.

Chuck Hubbard 
Rating:
5.0

This place and the operator are the only good things I have to say about the "U Haul" experience.

Jim Burg 
Rating:
5.0

This place and the owner are superb.

John Bongiovanni 
Rating:
5.0

Jason was super to work with!

Melinda Fuzesy  |  Reservation 
Rating:
4.0

Does the trick.

Richard Lett  |  Reservation 
Rating:
5.0

None. It was a great experience!!!

Jarrod Shew 
Rating:
4.0

Nice clean facility, management staff very helpful and friendly to work with. I highly recommend this storage facility and also Uhaul dealer.

Douglas Smith  |  Reservation 
Rating:
5.0

Jason was vary helpful and friendly

Peter Farquhar 
Rating:
5.0

Jason was very helpful-Thank You !

Laurens Wilson  |  Reservation 
Rating:
5.0

We dropped off truck at the A&B Storage. Called and left message for the owner Jason at that we did. He called me and let me know everything was checked in. Great service!!!

Todd Erickson 
Rating:
5.0

Customer did not leave a comment.

Maggie Dobb 
Rating:
5.0

Jason was very helpful in returning the truck and getting a storage unit. Location was easy and convenient. Thanks.

Bryan Nelson 
Rating:
5.0

The drop-off location was clean and I had a good experience there.

Jeff Detwiler 
Rating:
5.0

Customer did not leave a comment.

Chris Richardson 
Rating:
5.0

quick drop off place and painless transaction. Great job

BRIAN CARROL 
Rating:
5.0

Good people to work with. Flexibie, friendly and responsive.

Tim Plunkett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Sanchez 
Rating:
4.0

Customer did not leave a comment.

Mark Glastetter 
Rating:
5.0

Jason is very personable and thorough. I always appreciate working with him.

Darryl Rice 
Rating:
5.0

Very kind gentlemen named Jason who called me when I realized the U-Haul was late, he was very understanding and welcoming!

Lyndsey Crabtree 
Rating:
5.0

The customer service and was above reproach. The facility was nice, neat, and very clean. I strongly would recommend anyone in this area to use this location.

Mike Young 
Rating:
5.0

I returned a full unopened package of furniture pad & should get credit for them.

Karen Travis 
Rating:
5.0

Easy facility to drop off and pick up. Lots of room to drive around.

Jason Buckingham 
Rating:
5.0

Thank you for your help, and flexibility.

Kimberly Stark  |  Overall Experience 
Rating:
5.0

Thanks to Jason for the great service! This could have been a bad day with out his help!

Robert Morrow 
Rating:
5.0

Customer did not leave a comment.

Kimberly Stark 
Rating:
5.0

I was surprised at how easy the move in, move out process was! Jason was very friendly, everything well maintained, with gated access...If you have to rent, this is the place!

CAROLYN WHALEY  |  Overall Experience 
Rating:
5.0

Facility was great and customer service was too.

Jared Pullen  |  Reservation 
Rating:
5.0

Top notch storage! Would recommend to all my friends. Thank you for your service.

Kevin Millonig  |  Overall Experience 
Rating:
5.0

Affordable and convenient, very nice!

mark kerns  |  Overall Experience 
Rating:
5.0

People were easy to work with, facility was secure and clean. I will highly recommend them to others!

Sheryl Soderstrom  |  Overall Experience 
Rating:
5.0

Jason was top notch since day 1, very professional and always returned calls in timely manner. They were able to open up another storage unit for me the morning we arrived. Clean and secure facility.

Kevin Millonig  |  Reservation 
Rating:
5.0

I do have one complaint - I scratched the top of the U-Haul and found out at the end that the top part is NOT insured - my cc was charged for the damage (with no warning as its in the contract)....I wish I had been made aware of this from the get go then I wouldn't have been so mad with the U-Haul company once I dropped it off!!

Eleanor Maier 
Rating:
5.0

Jason is professional, responsive, helpful, and kind. Facility is clean and all associated systems functioned as advertised.

TODD LENGACHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalton Stupack 
Rating:
5.0

Whenever I had a question concerning my storage unit I would email Jason and he replied promptly. I can easily say if Jason was around he had a friendly hello...and truly appreciated my business!

JULIE HANCOCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Krzyzewski 
Rating:
5.0

Jason is awesome, extremely accommodating, a great experience...

Jan Bailey 
Rating:
5.0

Very easy process, thank you very much!

Bradley Johnson 
Rating:
5.0

Customer did not leave a comment.

Tracy Cotthoff 
Rating:
5.0

Customer did not leave a comment.

laurel petersen 
Rating:
3.0

Customer did not leave a comment.

Richard Marty 
Rating:
5.0

Customer did not leave a comment.

Rating:
1.0

Customer did not leave a comment.

CLIFFORD FISHER 
Rating:
3.0

I'm grateful that we could drop off on a Sunday evening. Easy drop off.

RICHARD STRANGE 
Rating:
3.0

Frustrated with the Uhaul website and overall lack of Uhaul knowing where trucks really are. We were sent to A&B storage by another Uhaul location who said the truck we requested was available there. There was not one there. The guy at A&B was helpful and did what he could to check us out with another truck, but it took a long time because of Uhaul's site he had to use.

Ellen Monsees 
Rating:
5.0

Customer did not leave a comment.

Ronald Voss 
Rating:
5.0

Customer did not leave a comment.

Cynthia Williamson 
Rating:
5.0

Thanks for all your help J.

David SImpson 
Rating:
5.0

Everything was perfect. Service was excellent and Jason was friendly and professional. I would highly recommend them.

Karol Kirkland 
Rating:
3.0

Customer did not leave a comment.

jan mueller 
Rating:
5.0

Jason was awesome. Friendly, personable, helpful, and was readily available.

Darryl Rice 
Rating:
5.0

Customer did not leave a comment.

Trish Vu 
Rating:
1.0

Took a long time for someone to come help us.

Ryan Buschang 
Rating:
4.0

Has nothing to do with this location but requesting that I drive 15 miles to drop off a trailer while there was a dealer at my destination is taking advantage of the customer. I will never ever do that again!!!

Thomas Nicewarner 
Rating:
5.0

Very professional. Clean and friendly.

Scott Grasma 
No reviews have been submitted for this location.

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