Customer Reviews for A&A Storage Westside
(U-Haul Neighborhood Dealer)

763 reviews

4415 W Hwy 70   Durant, OK 74701

(580) 931-8744

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(580) 931-8744

4415 W Hwy 70
Durant, OK 74701

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice people. Never have used U-haul before and they explained everything very well. I would most definitely use them again.

Robbie Burt 
Rating:
4.0

Customer did not leave a comment.

Brooke Sanford 
Rating:
5.0

A good experience o

Michael Burnett 
Rating:
3.0

Had extreme difficulty lifting the tongue off the ball by myself and hurt my back. These trailers need some sort of tongue jack to lift the heavy weight when one has to do this alone. No way most people could do this after hours and by themselves.

Robert Keck 
Rating:
5.0

I have been dealing with this particular location for a number of years. The staff is always courteous and willing to go above and beyond in all they do.

Franklin Read 
Rating:
5.0

Customer did not leave a comment.

David Routledge 
Rating:
5.0

Nice lady helped me hook it up.

Roger Reed 
Rating:
2.0

Using the app or website picking up a vehicle is too complicated. Took me an hour and a half with three different customer service Representatives. That's not acceptable for me. I will never use this service again

Shelly Bell 
Rating:
5.0

Nothing really. The young ladies at the store very extremely friendly and helpful

BILL KRAUS 
Rating:
3.0

My truck had big leaks so driving from Oklahoma to California it was raining. Many of my items were soaking wet upon arrival

Breanna Jones 
Rating:
5.0

Customer did not leave a comment.

Jimmy Crump 
Rating:
3.0

Someone double charged us for the truck we rented. It went from a $55 rental to a $200 plus rental. Charged to two different credit cards. I am someone who is in the business of moving and storage and will not send any customers to this location ever again. All I can add is the person who rented us the truck was very nice and be sure to document all of the information and check the mileage and gas in your truck. And double check your receipt...

Joel Long 
Rating:
5.0

Very friendly!

Peter Emerton 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
4.0

Had to clean out the back of the truck of Leaves and dirt before I was able to load my items

Robert Beck 
Rating:
3.0

Customer did not leave a comment.

Robert Cates 
Rating:
5.0

Customer did not leave a comment.

Robert Cates 
Rating:
2.0

Truck idled terribly. Died once while sitting at a stop sign. Transmission shifted extremely rough. Was supposed to be setup to deliver where I picked it up. Instead it was there second location (they owned) in town a couple miles away so they charged me the one way rate instead of returning where I rented it.

Billy Brown 
Rating:
5.0

Thank you ma'am..I apologize that I don't remember your name but you was a big help very professional and nice thank you u have my business always

jeremy taylor 
Rating:
5.0

This was a first for me,the lady made my experience a breeze and very affordable.

nina salinas 
Rating:
5.0

Customer did not leave a comment.

Chris Sprayberry 
Rating:
3.0

Customer did not leave a comment.

Alicia Archer 
Rating:
5.0

Customer did not leave a comment.

Alejandro Ruiz 
Rating:
3.0

Vehicle glove compartment was filled with trash vehicle moving blankets were in the cabin seat.

Juan Martinez 
Rating:
5.0

Truck has the check engine light on!

DAVID COOK 
Rating:
5.0

I didn't have a problem with picking up the truck or with the return. Easey to get to the truck and easy to get out. The lady was polite and fast.

Patsey DIeleman 
Rating:
5.0

Customer did not leave a comment.

Teresa Winters 
Rating:
5.0

Very friendly and ready to help

rachael burch 
Rating:
5.0

Customer did not leave a comment.

Harleigh Cruthers 
Rating:
5.0

Customer did not leave a comment.

Anthony Ray 
Rating:
3.0

Signal lights did not work properly after I began to leave and I checked myself. Then had to pull back in reposition trailer and hookup another one. Next trailer brake lights kinda worked, not very bright.

Robert Mccown 
Rating:
4.0

Iwe only drove 13 miles, but we’re charged $35.00 for gas which does not make sense at all. I believe that was an overcharge and should be refunded.

Kenna Corley 
Rating:
2.0

We ordered a dolly which we didnt get and when we asked them about it they said we was never charged for one when my final receipt clearly shows we was. And they had multiple so it's not like they was out of stock.

Adia Clinkenbeard 
Rating:
5.0

Customer did not leave a comment.

DEPREE HARRIS 
Rating:
5.0

Excellent customer service.

Virginia McGee 
Rating:
5.0

Michele at the front was super helpful and nice! She had me as her first customer and she totally got swamped after 4 more families came in with rental returns and she maintained great composure and multitasked through to get us all taken care amongst her morning routine! She did awesome! You need more like her!

Ross Henderson 
Rating:
5.0

Customer did not leave a comment.

dustin roberts 
Rating:
5.0

We dropped off the truck after hours. But went by the next day, they were friendly and prompt

Sheila Voyles 
Rating:
2.0

They charged me a fuel charge without actually looking looking at the gage and I called and then they realized they were wrong. Next time turn the truck on longer than a second before charging someone’s card.

Tammy Miller 
Rating:
5.0

Customer did not leave a comment.

Holli Hendrix 
Rating:
5.0

Truck was ready to go ! The office reps were helpful and thorough in preparation of renting the truck.

Denise Smith 
Rating:
5.0

Customer did not leave a comment.

Lori Ann Pilkinton 
Rating:
5.0

Very friendly and helpful lady working at the office of this location.

LeaAnn Wyrick 
Rating:
2.0

I was charged for fuel when the fuel was clearly ABOVE where it needed to be when I returned it. I called and spoke with the lady and she said the truck was probably parked on an incline when we returned it and she would see if they could refund the fuel charge, but it was never refunded.

MEGGAN Taylor 
Rating:
2.0

Closed although it was scheduled to be open. Directions less than helpful

George Wade 
Rating:
4.0

We never saw a person as we dropped the truck off after office hours, but we had filled the gas tank over what it had when we picked it up and was still charge an additional $10 for gas.

BRandy Yarbrough 
Rating:
4.0

Customer did not leave a comment.

Jasper Ware 
Rating:
2.0

Light fell out of the car dolly an hour into my trip. Wipers didn't wipe rain correctly. Was charged $200 more than what my reservation was for. Was told I'll get a credit when I return and that was a lie.

AMY CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Robert Workman 
Rating:
5.0

Customer did not leave a comment.

Joseph Hreha 
Rating:
3.0

I never received my code to get in the gate. So I couldn’t drop the trailer off. Called several times and finally on Monday evening was able to get a code.

collin winters 
Rating:
5.0

Customer did not leave a comment.

Terry Ranes 
Rating:
4.0

The strap mechanism for the transport kept getting loose. It was rusted and old. Should be replaced before someone looses a car.

Leo Aviles 
Rating:
5.0

Customer did not leave a comment.

Rhonda Barnett 
Rating:
5.0

Customer did not leave a comment.

Katherine Coy 
Rating:
5.0

Stay the same it was a last-minute move it quick and easy

Noah Burch 
Rating:
4.0

I rented a 26 feet 2 different days and got charged 2 different prices.

KIMBERLY HICKS 
Rating:
4.0

Customer did not leave a comment.

beth Parker 
Rating:
5.0

Customer did not leave a comment.

Betty Wharton 
Rating:
3.0

When I picked up the 20' truck/van, the cab and the inside of the van compartment had a strong marijuana smell, which we couldn't get out. The mattress we hauled now has that smell... The check-engine light was on, as well.

christian favalora 
Rating:
5.0

Customer did not leave a comment.

Donnie Taylor 
Rating:
3.0

Customer did not leave a comment.

Scott Andrews 
Rating:
5.0

Customer did not leave a comment.

Stephanie Danker 
Rating:
5.0

Customer did not leave a comment.

Martha Rubio Marroquin 
Rating:
5.0

Customer did not leave a comment.

John Wallace 
Rating:
1.0

Same location that previously rented us a broke trailer we had to repair ourselves in order to use and they never even discounted it.

Karl Tiedt 
Rating:
5.0

Customer did not leave a comment.

Anthony Le 
Rating:
5.0

Gentleman at counter was pleasant, knowledgeable, and caring.

David Reed 
Rating:
2.0

Reserved blankets however the location gave them away to someone else without reservations. When we questioned the man his response was well I guess you’ll just have to buy some.

Danielle Mayfield 
Rating:
5.0

Customer did not leave a comment.

KENNETH OUELLETTE 
Rating:
5.0

Customer did not leave a comment.

LAWERENCE COSTA 
Rating:
5.0

We really liked the service and the friendly staff. And will use this sight again. Thank you for the friendly service.

Margarita Elder 
Rating:
5.0

Customer did not leave a comment.

Earl Dosser 
Rating:
5.0

I am happy with way the reservation was handled as well as the pick up and the drop off at one way destination

nelda barton 
Rating:
5.0

Everyone was good to work with and we were in and out quickly

KENNETH GREEN 
Rating:
5.0

Customer did not leave a comment.

Scott Haley 
Rating:
5.0

the lady at this location was very helpful and pleasant. She had just dealt with a previous customer being very rude and demanding, but she kept her composure and was able process my return quickly and efficiently. Great employee.

Gregory Pettitt 
Rating:
5.0

The trailer running light didn’t work who ever supposed to fix them didn’t know wtf to hey was doing

David Burton 
Rating:
5.0

Customer did not leave a comment.

Scott Walker 
Rating:
5.0

Customer did not leave a comment.

DONALD FENTEM 
Rating:
5.0

Customer did not leave a comment.

DONALD FENTEM 
Rating:
4.0

The trailer was the only one available in the area and I had to spend over an hour repairing the wiring harness myself, because otherwise the trailer would have been illegal to operate on the road.

Karl Tiedt 
Rating:
5.0

I was extremely impressed with the ladies in Durant. Very helpful and knew the routine of what I needed to do. Thank you so much.

Stacie Jenkins 
Rating:
3.0

My trailer broke down while on the road leaving me stranded for four hours. The people at the rental location were friendly but the equipment was not well maintained. Uhaul’s roadside assistance was kind and helpful. I had a positive conversation with 4 agents. A negative conversation with one agent right in the middle that left me distressed.

STEVEN GRIGSBY 
Rating:
5.0

Customer did not leave a comment.

Bill Billins 
Rating:
3.0

I'm going with average because the lady said the check engine light was on in the truck because the last person was speeding but our code reader said it has a large evaporative emission system leak. And the person who had the truck before us was a heavy smoker so we had to keep the windows down for the 2 hour drive. When we turned on the ac it smelled so bad.

Teena Miller 
Rating:
4.0

Customer did not leave a comment.

Paul Lowe 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TIMBES 
Rating:
5.0

Customer did not leave a comment.

Jimmie Gatlin 
Rating:
5.0

Customer did not leave a comment.

TERESA THORNTON 
Rating:
5.0

Very friendly and accommodating folks!

Jack Butler 
Rating:
5.0

Customer did not leave a comment.

Brian Wheat 
Rating:
5.0

Customer did not leave a comment.

Kathy Milner 
Rating:
5.0

Customer did not leave a comment.

Kacy Mitchell 
Rating:
2.0

I had to return on line because the location was closed despite showing on line that they were open at noon. Once I completed the return on line there was no return box for the truck key which caused me to stay an extra day in order to safely return the key

DAVID SAMPLE 
Rating:
5.0

Great staffing

JOHN CASTRO 
Rating:
5.0

Good people. Easy access.

David Weddington 
Rating:
5.0

Customer did not leave a comment.

Tristan Combrink 
Rating:
5.0

AA was great! HOWEVER, if I have to pay a refundable deposit (which was not mentioned when I reserved online, and if it was it wasn’t clicked on or anything) due at time of rental, why do I have to wait for you to MAIL it back to me? It’s as easy as handing the cash right back to me, not a difficult process. I will recommend AA to people but not uhaul. And no veteran discount? SMH

Matt Long 
Rating:
5.0

Everything was great the 2 women in office was very nice, great customer service

Carol Kerr 
No reviews have been submitted for this location.

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