Very nice people. Never have used U-haul before and they explained everything very well. I would most definitely use them again.
Robbie Burt
Customer Reviews for A&A Storage Westside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A good experience o
Michael BurnettHad extreme difficulty lifting the tongue off the ball by myself and hurt my back. These trailers need some sort of tongue jack to lift the heavy weight when one has to do this alone. No way most people could do this after hours and by themselves.
Robert KeckI have been dealing with this particular location for a number of years. The staff is always courteous and willing to go above and beyond in all they do.
Franklin ReadNice lady helped me hook it up.
Roger ReedUsing the app or website picking up a vehicle is too complicated. Took me an hour and a half with three different customer service Representatives. That's not acceptable for me. I will never use this service again
Shelly BellNothing really. The young ladies at the store very extremely friendly and helpful
BILL KRAUSMy truck had big leaks so driving from Oklahoma to California it was raining. Many of my items were soaking wet upon arrival
Breanna JonesSomeone double charged us for the truck we rented. It went from a $55 rental to a $200 plus rental. Charged to two different credit cards. I am someone who is in the business of moving and storage and will not send any customers to this location ever again. All I can add is the person who rented us the truck was very nice and be sure to document all of the information and check the mileage and gas in your truck. And double check your receipt...
Joel LongVery friendly!
Peter EmertonHad to clean out the back of the truck of Leaves and dirt before I was able to load my items
Robert BeckTruck idled terribly. Died once while sitting at a stop sign. Transmission shifted extremely rough. Was supposed to be setup to deliver where I picked it up. Instead it was there second location (they owned) in town a couple miles away so they charged me the one way rate instead of returning where I rented it.
Billy BrownThank you ma'am..I apologize that I don't remember your name but you was a big help very professional and nice thank you u have my business always
jeremy taylorThis was a first for me,the lady made my experience a breeze and very affordable.
nina salinasVehicle glove compartment was filled with trash vehicle moving blankets were in the cabin seat.
Juan MartinezTruck has the check engine light on!
DAVID COOKI didn't have a problem with picking up the truck or with the return. Easey to get to the truck and easy to get out. The lady was polite and fast.
Patsey DIelemanVery friendly and ready to help
rachael burchSignal lights did not work properly after I began to leave and I checked myself. Then had to pull back in reposition trailer and hookup another one. Next trailer brake lights kinda worked, not very bright.
Robert MccownIwe only drove 13 miles, but we’re charged $35.00 for gas which does not make sense at all. I believe that was an overcharge and should be refunded.
Kenna CorleyWe ordered a dolly which we didnt get and when we asked them about it they said we was never charged for one when my final receipt clearly shows we was. And they had multiple so it's not like they was out of stock.
Adia ClinkenbeardExcellent customer service.
Virginia McGeeMichele at the front was super helpful and nice! She had me as her first customer and she totally got swamped after 4 more families came in with rental returns and she maintained great composure and multitasked through to get us all taken care amongst her morning routine! She did awesome! You need more like her!
Ross HendersonWe dropped off the truck after hours. But went by the next day, they were friendly and prompt
Sheila VoylesThey charged me a fuel charge without actually looking looking at the gage and I called and then they realized they were wrong. Next time turn the truck on longer than a second before charging someone’s card.
Tammy MillerTruck was ready to go ! The office reps were helpful and thorough in preparation of renting the truck.
Denise SmithVery friendly and helpful lady working at the office of this location.
LeaAnn WyrickI was charged for fuel when the fuel was clearly ABOVE where it needed to be when I returned it. I called and spoke with the lady and she said the truck was probably parked on an incline when we returned it and she would see if they could refund the fuel charge, but it was never refunded.
MEGGAN TaylorClosed although it was scheduled to be open. Directions less than helpful
George WadeWe never saw a person as we dropped the truck off after office hours, but we had filled the gas tank over what it had when we picked it up and was still charge an additional $10 for gas.
BRandy YarbroughLight fell out of the car dolly an hour into my trip. Wipers didn't wipe rain correctly. Was charged $200 more than what my reservation was for. Was told I'll get a credit when I return and that was a lie.
AMY CAMPBELLI never received my code to get in the gate. So I couldn’t drop the trailer off. Called several times and finally on Monday evening was able to get a code.
collin wintersThe strap mechanism for the transport kept getting loose. It was rusted and old. Should be replaced before someone looses a car.
Leo AvilesStay the same it was a last-minute move it quick and easy
Noah BurchI rented a 26 feet 2 different days and got charged 2 different prices.
KIMBERLY HICKSWhen I picked up the 20' truck/van, the cab and the inside of the van compartment had a strong marijuana smell, which we couldn't get out. The mattress we hauled now has that smell... The check-engine light was on, as well.
christian favaloraSame location that previously rented us a broke trailer we had to repair ourselves in order to use and they never even discounted it.
Karl TiedtGentleman at counter was pleasant, knowledgeable, and caring.
David ReedReserved blankets however the location gave them away to someone else without reservations. When we questioned the man his response was well I guess you’ll just have to buy some.
Danielle MayfieldWe really liked the service and the friendly staff. And will use this sight again. Thank you for the friendly service.
Margarita ElderI am happy with way the reservation was handled as well as the pick up and the drop off at one way destination
nelda bartonEveryone was good to work with and we were in and out quickly
KENNETH GREENthe lady at this location was very helpful and pleasant. She had just dealt with a previous customer being very rude and demanding, but she kept her composure and was able process my return quickly and efficiently. Great employee.
Gregory PettittThe trailer running light didn’t work who ever supposed to fix them didn’t know wtf to hey was doing
David BurtonThe trailer was the only one available in the area and I had to spend over an hour repairing the wiring harness myself, because otherwise the trailer would have been illegal to operate on the road.
Karl TiedtI was extremely impressed with the ladies in Durant. Very helpful and knew the routine of what I needed to do. Thank you so much.
Stacie JenkinsMy trailer broke down while on the road leaving me stranded for four hours. The people at the rental location were friendly but the equipment was not well maintained. Uhaul’s roadside assistance was kind and helpful. I had a positive conversation with 4 agents. A negative conversation with one agent right in the middle that left me distressed.
STEVEN GRIGSBYI'm going with average because the lady said the check engine light was on in the truck because the last person was speeding but our code reader said it has a large evaporative emission system leak. And the person who had the truck before us was a heavy smoker so we had to keep the windows down for the 2 hour drive. When we turned on the ac it smelled so bad.
Teena MillerVery friendly and accommodating folks!
Jack ButlerI had to return on line because the location was closed despite showing on line that they were open at noon. Once I completed the return on line there was no return box for the truck key which caused me to stay an extra day in order to safely return the key
DAVID SAMPLEGreat staffing
JOHN CASTROGood people. Easy access.
David WeddingtonAA was great! HOWEVER, if I have to pay a refundable deposit (which was not mentioned when I reserved online, and if it was it wasn’t clicked on or anything) due at time of rental, why do I have to wait for you to MAIL it back to me? It’s as easy as handing the cash right back to me, not a difficult process. I will recommend AA to people but not uhaul. And no veteran discount? SMH
Matt LongEverything was great the 2 women in office was very nice, great customer service
Carol Kerr