Customer Reviews for A&A Storage Westside
(U-Haul Neighborhood Dealer)

Rating:

5.0

The truck I had brakes need to be looked at!

Rating:

5.0

The staff was friendly and helpful. I was told they could return my equipment at any U-Haul location and when I tried I was told that was not allowed.

Rating:

5.0

When I turned the trailer into the drop off point, I noticed that I'm being refunded $60 not the full $100.

Rating:

5.0

Very nice people. Never have used U-haul before and they explained everything very well. I would most definitely use them again.

Rating:

5.0

A good experience o

Rating:

3.0

Had extreme difficulty lifting the tongue off the ball by myself and hurt my back. These trailers need some sort of tongue jack to lift the heavy weight when one has to do this alone. No way most people could do this after hours and by themselves.

Rating:

5.0

I have been dealing with this particular location for a number of years. The staff is always courteous and willing to go above and beyond in all they do.

Rating:

5.0

Nice lady helped me hook it up.

Rating:

2.0

Using the app or website picking up a vehicle is too complicated. Took me an hour and a half with three different customer service Representatives. That's not acceptable for me. I will never use this service again

Rating:

5.0

Nothing really. The young ladies at the store very extremely friendly and helpful

Rating:

3.0

My truck had big leaks so driving from Oklahoma to California it was raining. Many of my items were soaking wet upon arrival

Rating:

3.0

Someone double charged us for the truck we rented. It went from a $55 rental to a $200 plus rental. Charged to two different credit cards. I am someone who is in the business of moving and storage and will not send any customers to this location ever again. All I can add is the person who rented us the truck was very nice and be sure to document all of the information and check the mileage and gas in your truck. And double check your receipt...

Rating:

5.0

Very friendly!

Rating:

4.0

Had to clean out the back of the truck of Leaves and dirt before I was able to load my items

Rating:

2.0

Truck idled terribly. Died once while sitting at a stop sign. Transmission shifted extremely rough. Was supposed to be setup to deliver where I picked it up. Instead it was there second location (they owned) in town a couple miles away so they charged me the one way rate instead of returning where I rented it.

Rating:

5.0

Thank you ma'am..I apologize that I don't remember your name but you was a big help very professional and nice thank you u have my business always

Rating:

5.0

This was a first for me,the lady made my experience a breeze and very affordable.

Rating:

3.0

Vehicle glove compartment was filled with trash vehicle moving blankets were in the cabin seat.

Rating:

5.0

Truck has the check engine light on!

Rating:

5.0

I didn't have a problem with picking up the truck or with the return. Easey to get to the truck and easy to get out. The lady was polite and fast.

Rating:

5.0

Very friendly and ready to help

Rating:

3.0

Signal lights did not work properly after I began to leave and I checked myself. Then had to pull back in reposition trailer and hookup another one. Next trailer brake lights kinda worked, not very bright.

Rating:

4.0

Iwe only drove 13 miles, but we’re charged $35.00 for gas which does not make sense at all. I believe that was an overcharge and should be refunded.

Rating:

2.0

We ordered a dolly which we didnt get and when we asked them about it they said we was never charged for one when my final receipt clearly shows we was. And they had multiple so it's not like they was out of stock.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Michele at the front was super helpful and nice! She had me as her first customer and she totally got swamped after 4 more families came in with rental returns and she maintained great composure and multitasked through to get us all taken care amongst her morning routine! She did awesome! You need more like her!

Rating:

5.0

We dropped off the truck after hours. But went by the next day, they were friendly and prompt

Rating:

2.0

They charged me a fuel charge without actually looking looking at the gage and I called and then they realized they were wrong. Next time turn the truck on longer than a second before charging someone’s card.

Rating:

5.0

Truck was ready to go ! The office reps were helpful and thorough in preparation of renting the truck.

Rating:

5.0

Very friendly and helpful lady working at the office of this location.

Rating:

2.0

I was charged for fuel when the fuel was clearly ABOVE where it needed to be when I returned it. I called and spoke with the lady and she said the truck was probably parked on an incline when we returned it and she would see if they could refund the fuel charge, but it was never refunded.

Rating:

2.0

Closed although it was scheduled to be open. Directions less than helpful

Rating:

4.0

We never saw a person as we dropped the truck off after office hours, but we had filled the gas tank over what it had when we picked it up and was still charge an additional $10 for gas.

Rating:

2.0

Light fell out of the car dolly an hour into my trip. Wipers didn't wipe rain correctly. Was charged $200 more than what my reservation was for. Was told I'll get a credit when I return and that was a lie.

Rating:

3.0

I never received my code to get in the gate. So I couldn’t drop the trailer off. Called several times and finally on Monday evening was able to get a code.

Rating:

4.0

The strap mechanism for the transport kept getting loose. It was rusted and old. Should be replaced before someone looses a car.

Rating:

5.0

Stay the same it was a last-minute move it quick and easy

Rating:

4.0

I rented a 26 feet 2 different days and got charged 2 different prices.

Rating:

3.0

When I picked up the 20' truck/van, the cab and the inside of the van compartment had a strong marijuana smell, which we couldn't get out. The mattress we hauled now has that smell... The check-engine light was on, as well.

Rating:

1.0

Same location that previously rented us a broke trailer we had to repair ourselves in order to use and they never even discounted it.

Rating:

5.0

Gentleman at counter was pleasant, knowledgeable, and caring.

Rating:

2.0

Reserved blankets however the location gave them away to someone else without reservations. When we questioned the man his response was well I guess you’ll just have to buy some.

Rating:

5.0

We really liked the service and the friendly staff. And will use this sight again. Thank you for the friendly service.

Rating:

5.0

I am happy with way the reservation was handled as well as the pick up and the drop off at one way destination

Rating:

5.0

Everyone was good to work with and we were in and out quickly

Rating:

5.0

the lady at this location was very helpful and pleasant. She had just dealt with a previous customer being very rude and demanding, but she kept her composure and was able process my return quickly and efficiently. Great employee.

Rating:

5.0

The trailer running light didn’t work who ever supposed to fix them didn’t know wtf to hey was doing

Rating:

4.0

The trailer was the only one available in the area and I had to spend over an hour repairing the wiring harness myself, because otherwise the trailer would have been illegal to operate on the road.

Rating:

5.0

I was extremely impressed with the ladies in Durant. Very helpful and knew the routine of what I needed to do. Thank you so much.

Rating:

3.0

My trailer broke down while on the road leaving me stranded for four hours. The people at the rental location were friendly but the equipment was not well maintained. Uhaul’s roadside assistance was kind and helpful. I had a positive conversation with 4 agents. A negative conversation with one agent right in the middle that left me distressed.

Rating:

3.0

I'm going with average because the lady said the check engine light was on in the truck because the last person was speeding but our code reader said it has a large evaporative emission system leak. And the person who had the truck before us was a heavy smoker so we had to keep the windows down for the 2 hour drive. When we turned on the ac it smelled so bad.

Rating:

5.0

Very friendly and accommodating folks!