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Lawrence Carter
Customer Reviews for A&A Storage Eastside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly and down to earth. Will do business here again
Marynna MaysCheaper prices
Ryan Mitchellsee above. your problem is you think you are being secure; all you are being is too difficult to do business with.
Andy PerryExcellent service
Robert CatesFriendly people The vehicle was clean. It had gas in it. I filled it up with gas. And I would recommend anybody to Rent Truck . Because it was an excellent Ride
Evie PierceAll good
rodney schnitzUnderstaffed. Staff arrived late for our 2 pm pick up. Phone lines are never answered. Had to return trailer a day early due to bald tires and not being safe to pull. Online shows location has boxes to purchase but they don’t. When you call the 1800 number the people are even more rude and unhelpful. Over all a horrible experience with this company and will not be returning. Everyone I contacted made it sound like the issue was on my end and they didn’t care and were so beyond rude it was so sad.
Joseph FranklinNever received a code for gate to drop off trailer. Called emergency number with no answer and no call back. Time is valuable and it took us 1 hour to drop this trailer due to the incompetence of this location. Finally got a hold of cooperate and was told to leave outside of fence. Took 20 minutes to get cooperate to figure it out. I will not rent from here again and I will spread the word.
Matthew PowellI rented a trailer and had good experience. Reserved a truck for Sat on wed when I rented trailer. When I checked on truck Friday evening, it wasn't available for Sat. Had to drive to Kingston, Ok to rent truck for Sat. Very unprofessional way to take care of customers.
Eula BoughmanThe staff here at the A&A storage eastside on North 1st street in Durant, Ok helped me in every way they could to get me where i needed to even after i had to make an itinerary changes. I am very grateful for, and pleased with the service i recieved.
Jarrod CothrumThe location does not answer phone calls on their regular line or emergency line. They told us we could turn in after hours and gave us a gate code that did not work causing us to go over our miles for a extra trip and being late to drop off. The girl working the desk at pick up was very kind is the only positive I have to say about our experience at this location.
Briana TimmonsSeamless drop off.
Jovida KellerEverything was perfect the young lady was extra extra nice
LINDA MCGEHEESo friendly and real
Erin SMALLEYThe ladies were very nice and helpful.
Rhonda EstepThey keep the gate locked and add days to your bill if you leave equipment outside the gate when they tell you too.
Syamantha JohnsonEverything was great!
Jeff ThompsonI made a reservation for a truck. When I got there to pick it up, they did not have one onsite. The lady said that she had rented them out to other people. The when I dropped it off, I was locked in. I had to turn off the electric gate to get out. The called me and told me that they were going to charge me for that. I’ll choose another company next time.
David BooneGreat service
William WilsonMake sure equipment is working properly before renting. 1000 mile trip with no blinkers was not fun.
Chad ByersTotal opposite experience. The lady was pleasant, helpful and fast.
Sheila VoylesVery nice lady
Bolaji AdebajoGreat customer service
Charlene MarrsHate was locked. Had number listed as emergency number to call for code for entry. No one would answer. Parked truck out front and dropped key off. Site contact finally called around a half hour later and said I would be charged extra for parking out front even tho he wouldn’t answer the phone to give code to let me in.
Billy BrownGetting the gate key to get into the location was VERY difficult. This process needs to be improved. The overall experience was great outside of this issue.
James BergerDon't know what to say. It was short and sweet.
Terry DavisExcellent service
Twahna Hamillexcellent service
Terri MurrayExcellent customer service!
Justin RobertsThe location was already closed and I called the number listed on the gate, only to leave a message. It wasn’t too long before they returned my call but I was basically parked in the highway.
Tommy AtkinsonThe lady who worked at this location would not help hookup the trailer. She also went as far as telling my 10 year old son "use your big boy muscles" he asked, what? She then says "i can't lift this thing you need to help". Are you f*cking kidding me?! She was unfriendly from the beginning but that made beyond disgusting!
Amy SlaughNothing they did great
Nicholas EverhartVery helpful and easy to work with
Candace HartiganBest U-haul representative in town. You can always count on her. She’s very polite and expedient when it comes to the rental. Thank you U-haul for having such a knowledgeable and respectful representative!
Geoffrey PotterThe ladies listened to our problems with rental n took our pictures of the broken line to show her boss. We alerted her that the mechanic made a very temporary fix.
Heather MyersVery poor customer service rude
Mark KnockeThe lady that helped me was awesome
CLIFF AHHAITTYMy reservation was in the computer, but there was a glitch, so I had to take a huge truck instead of the smaller truck I reserved. The truck given to me was already reserved, so I had to rush what I was doing and didn't get everything done before I had to have the uhaul back for the next person. The back of the truck had trash in it. They charged me the price of the smaller truck, but the inconvenience of the size and time frame was terrible.
RACHEL CALLICOATThe woman who helped us with our rental was just great and went above and beyond. I would recommend this location to friends and family.
Jack WattsI returned the truck cleaner than when I picked up then you charged me a cleaning fee. U Haul is to expensive for what it cost me I could have hired it done
Kenneth LacroixVery nice and quick service
Bradley GilletteWhen we arrived to the truck and equipment we had ordered, they did not have the appliance dolly we had prebooked. We were told we would have to drive to the other side of town to pick one up from their other location. The truck rental price included a flat fee and mileage fee for miles driven. So, we had to drive the truck to their other location and then pay mileage on the truck to go get it. Not happy about that. It's just a few dollars, but it's the principle of the matter that is aggravating.
Shari RowlandFor U-Haul , you have to have the app loaded on your phone for y’all to recognize that the location is on. It would be nice if y’all told your customers this info.
Russell LairdIf Drop- Off location changes it would be more convenient to receive an email letting me know. Once I got to the drop off they told me I had to go to a different location.
Cameron WaxService was quick and efficient!
Wesley LovellI do not feel comfortable posting my concerns publicly, but I will not be doing business here again. The lady that works here is very friendly though. Thank you.
JEFFREY PAUL MEIXNERThe worst
Billy Trent