Customer Reviews for A&A Storage Eastside
(U-Haul Neighborhood Dealer)

560 reviews

2502 N 1st Ave   Durant, OK 74701

(580) 920-2055

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(580) 920-2055

2502 N 1st Ave
Durant, OK 74701

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lawrence Carter 
Rating:
3.0

Customer did not leave a comment.

Richard Wolf 
Rating:
5.0

Staff was friendly and down to earth. Will do business here again

Marynna Mays 
Rating:
3.0

Cheaper prices

Ryan Mitchell 
Rating:
5.0

Customer did not leave a comment.

Rebecca Jarrett 
Rating:
5.0

Customer did not leave a comment.

Ben Box 
Rating:
3.0

see above. your problem is you think you are being secure; all you are being is too difficult to do business with.

Andy Perry 
Rating:
5.0

Excellent service

Robert Cates 
Rating:
4.0

Customer did not leave a comment.

Jody Hall 
Rating:
5.0

Customer did not leave a comment.

Richard Allen 
Rating:
5.0

Customer did not leave a comment.

Michelle Holt 
Rating:
5.0

Friendly people The vehicle was clean. It had gas in it. I filled it up with gas. And I would recommend anybody to Rent Truck . Because it was an excellent Ride

Evie Pierce 
Rating:
5.0

Customer did not leave a comment.

BUDDY SWICKER 
Rating:
5.0

Customer did not leave a comment.

mista julian 
Rating:
5.0

Customer did not leave a comment.

Bertha Turner 
Rating:
5.0

Customer did not leave a comment.

Darius Martinez 
Rating:
5.0

Customer did not leave a comment.

Terry Long 
Rating:
3.0

Customer did not leave a comment.

Connie Harless 
Rating:
5.0

Customer did not leave a comment.

Charlotte Boyles 
Rating:
5.0

All good

rodney schnitz 
Rating:
5.0

Customer did not leave a comment.

zachary roddy 
Rating:
3.0

Understaffed. Staff arrived late for our 2 pm pick up. Phone lines are never answered. Had to return trailer a day early due to bald tires and not being safe to pull. Online shows location has boxes to purchase but they don’t. When you call the 1800 number the people are even more rude and unhelpful. Over all a horrible experience with this company and will not be returning. Everyone I contacted made it sound like the issue was on my end and they didn’t care and were so beyond rude it was so sad.

Joseph Franklin 
Rating:
5.0

Customer did not leave a comment.

Van Vandergriff 
Rating:
5.0

Customer did not leave a comment.

Dale Baughman 
Rating:
5.0

Customer did not leave a comment.

Jimmy Chapman 
Rating:
1.0

Never received a code for gate to drop off trailer. Called emergency number with no answer and no call back. Time is valuable and it took us 1 hour to drop this trailer due to the incompetence of this location. Finally got a hold of cooperate and was told to leave outside of fence. Took 20 minutes to get cooperate to figure it out. I will not rent from here again and I will spread the word.

Matthew Powell 
Rating:
5.0

Customer did not leave a comment.

Danny Reynolds 
Rating:
5.0

Customer did not leave a comment.

brandolyn dunn 
Rating:
3.0

I rented a trailer and had good experience. Reserved a truck for Sat on wed when I rented trailer. When I checked on truck Friday evening, it wasn't available for Sat. Had to drive to Kingston, Ok to rent truck for Sat. Very unprofessional way to take care of customers.

Eula Boughman 
Rating:
5.0

The staff here at the A&A storage eastside on North 1st street in Durant, Ok helped me in every way they could to get me where i needed to even after i had to make an itinerary changes. I am very grateful for, and pleased with the service i recieved.

Jarrod Cothrum 
Rating:
5.0

Customer did not leave a comment.

Damian Ventur 
Rating:
1.0

The location does not answer phone calls on their regular line or emergency line. They told us we could turn in after hours and gave us a gate code that did not work causing us to go over our miles for a extra trip and being late to drop off. The girl working the desk at pick up was very kind is the only positive I have to say about our experience at this location.

Briana Timmons 
Rating:
5.0

Customer did not leave a comment.

Carol Robertson 
Rating:
5.0

Customer did not leave a comment.

Laurie Baughman 
Rating:
5.0

Seamless drop off.

Jovida Keller 
Rating:
5.0

Everything was perfect the young lady was extra extra nice

LINDA MCGEHEE 
Rating:
5.0

Customer did not leave a comment.

robert fikes 
Rating:
5.0

So friendly and real

Erin SMALLEY 
Rating:
5.0

The ladies were very nice and helpful.

Rhonda Estep 
Rating:
1.0

They keep the gate locked and add days to your bill if you leave equipment outside the gate when they tell you too.

Syamantha Johnson 
Rating:
5.0

Everything was great!

Jeff Thompson 
Rating:
2.0

I made a reservation for a truck. When I got there to pick it up, they did not have one onsite. The lady said that she had rented them out to other people. The when I dropped it off, I was locked in. I had to turn off the electric gate to get out. The called me and told me that they were going to charge me for that. I’ll choose another company next time.

David Boone 
Rating:
5.0

Great service

William Wilson 
Rating:
5.0

Customer did not leave a comment.

MESHEL LEWIS 
Rating:
3.0

Make sure equipment is working properly before renting. 1000 mile trip with no blinkers was not fun.

Chad Byers 
Rating:
5.0

Customer did not leave a comment.

Rita Zimmerman 
Rating:
5.0

Total opposite experience. The lady was pleasant, helpful and fast.

Sheila Voyles 
Rating:
5.0

Customer did not leave a comment.

Robert Ellevold 
Rating:
5.0

Customer did not leave a comment.

Cassandra Admire 
Rating:
4.0

Customer did not leave a comment.

Brenda Zachry 
Rating:
5.0

Very nice lady

Bolaji Adebajo 
Rating:
5.0

Great customer service

Charlene Marrs 
Rating:
5.0

Customer did not leave a comment.

Camille Phelps 
Rating:
5.0

Customer did not leave a comment.

Anthony Frampton 
Rating:
5.0

Customer did not leave a comment.

Brian Fowler 
Rating:
1.0

Hate was locked. Had number listed as emergency number to call for code for entry. No one would answer. Parked truck out front and dropped key off. Site contact finally called around a half hour later and said I would be charged extra for parking out front even tho he wouldn’t answer the phone to give code to let me in.

Billy Brown 
Rating:
5.0

Getting the gate key to get into the location was VERY difficult. This process needs to be improved. The overall experience was great outside of this issue.

James Berger 
Rating:
3.0

Don't know what to say. It was short and sweet.

Terry Davis 
Rating:
3.0

Customer did not leave a comment.

TRICIA MCCREARY 
Rating:
4.0

Customer did not leave a comment.

Michelle Green 
Rating:
5.0

Customer did not leave a comment.

Brandon Williams 
Rating:
3.0

Customer did not leave a comment.

donita shaner 
Rating:
5.0

Customer did not leave a comment.

Mike May 
Rating:
5.0

Customer did not leave a comment.

Laura Wylie 
Rating:
5.0

Excellent service

Twahna Hamill 
Rating:
5.0

excellent service

Terri Murray 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA CAPOGNA 
Rating:
3.0

Customer did not leave a comment.

Tim Drummond 
Rating:
5.0

Excellent customer service!

Justin Roberts 
Rating:
4.0

The location was already closed and I called the number listed on the gate, only to leave a message. It wasn’t too long before they returned my call but I was basically parked in the highway.

Tommy Atkinson 
Rating:
1.0

The lady who worked at this location would not help hookup the trailer. She also went as far as telling my 10 year old son "use your big boy muscles" he asked, what? She then says "i can't lift this thing you need to help". Are you f*cking kidding me?! She was unfriendly from the beginning but that made beyond disgusting!

Amy Slaugh 
Rating:
5.0

Nothing they did great

Nicholas Everhart 
Rating:
5.0

Very helpful and easy to work with

Candace Hartigan 
Rating:
5.0

Best U-haul representative in town. You can always count on her. She’s very polite and expedient when it comes to the rental. Thank you U-haul for having such a knowledgeable and respectful representative!

Geoffrey Potter 
Rating:
4.0

The ladies listened to our problems with rental n took our pictures of the broken line to show her boss. We alerted her that the mechanic made a very temporary fix.

Heather Myers 
Rating:
5.0

Customer did not leave a comment.

Conrad Huygen 
Rating:
3.0

Customer did not leave a comment.

Kenneth Johnson 
Rating:
1.0

Very poor customer service rude

Mark Knocke 
Rating:
5.0

Customer did not leave a comment.

leona hammons 
Rating:
5.0

The lady that helped me was awesome

CLIFF AHHAITTY 
Rating:
5.0

Customer did not leave a comment.

chris Fields 
Rating:
3.0

My reservation was in the computer, but there was a glitch, so I had to take a huge truck instead of the smaller truck I reserved. The truck given to me was already reserved, so I had to rush what I was doing and didn't get everything done before I had to have the uhaul back for the next person. The back of the truck had trash in it. They charged me the price of the smaller truck, but the inconvenience of the size and time frame was terrible.

RACHEL CALLICOAT 
Rating:
5.0

The woman who helped us with our rental was just great and went above and beyond. I would recommend this location to friends and family.

Jack Watts 
Rating:
5.0

Customer did not leave a comment.

Chase Alexander 
Rating:
5.0

Customer did not leave a comment.

Issac Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jessica Vazquez 
Rating:
5.0

Customer did not leave a comment.

Christopher Trantham 
Rating:
3.0

I returned the truck cleaner than when I picked up then you charged me a cleaning fee. U Haul is to expensive for what it cost me I could have hired it done

Kenneth Lacroix 
Rating:
5.0

Very nice and quick service

Bradley Gillette 
Rating:
2.0

When we arrived to the truck and equipment we had ordered, they did not have the appliance dolly we had prebooked. We were told we would have to drive to the other side of town to pick one up from their other location. The truck rental price included a flat fee and mileage fee for miles driven. So, we had to drive the truck to their other location and then pay mileage on the truck to go get it. Not happy about that. It's just a few dollars, but it's the principle of the matter that is aggravating.

Shari Rowland 
Rating:
4.0

Customer did not leave a comment.

Steven Williams 
Rating:
5.0

For U-Haul , you have to have the app loaded on your phone for y’all to recognize that the location is on. It would be nice if y’all told your customers this info.

Russell Laird 
Rating:
3.0

Customer did not leave a comment.

Darin Cresse 
Rating:
3.0

If Drop- Off location changes it would be more convenient to receive an email letting me know. Once I got to the drop off they told me I had to go to a different location.

Cameron Wax 
Rating:
5.0

Customer did not leave a comment.

Deborah Falconer 
Rating:
5.0

Service was quick and efficient!

Wesley Lovell 
Rating:
5.0

Customer did not leave a comment.

Jessica Vazquez 
Rating:
3.0

I do not feel comfortable posting my concerns publicly, but I will not be doing business here again. The lady that works here is very friendly though. Thank you.

JEFFREY PAUL MEIXNER 
Rating:
5.0

Customer did not leave a comment.

Shamiel Gary 
Rating:
1.0

The worst

Billy Trent 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top