Customer Reviews for AAlways Hookin Towing
(Distribuidor de U-Haul del vecindario)

54 comentarios

31 Junction Ln   Mineral, VA 23117

(804) 424-6008

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(804) 424-6008

31 Junction Ln
Mineral, VA 23117

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

phillip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ting C. 
Clasificación:
5.0

Make sure the mirrors are solid. The right mirror was not stable and when your drove it moved, which made it hard to see on the right side.

Jessica R. 
Clasificación:
5.0

Friendly and efficient neighborhood dealer. Very ready to work with!

Michael B. 
Clasificación:
3.0

Make the pickup location in the same CITY as the reservation. If you don't have a truck at the original RESERVED location, GET ONE THERE!

Cameron K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
1.0

My UHAUL experience was very stressful and time consuming. WHen i came to pick up my truck for rental in Chester VA. 45 minutes away from my original location I was suppose to pick it up originally they did not have the truck there. I then got re routed to MINERAL VA. and whole hour away from that location and an hr away from where I was using the truck and my original pickup location. Being charged >69 a mile and having to drive over a hundred miles just to pick up the truck and take it back is not something that is convenient in any way. I will not be using UHAUL ever again probably because it just seems like an unorganized company that lacks good customer service. Anytime I would try and get someone on the phone for customer service it would take 30-45 minutes just to get a live person and then they would pawn me off of another customer service rep. and never really help me or answer the questions i needed. The worst experience I have had in a long time with a company.

Patrick G. 
Clasificación:
5.0

I should not have needed to pick up at this location. My reservation was for Fluvanna. When that truck needed maintenance the replacement should have been brought to Fluvanna instead of me being charged for an extra 100 miles to pick up and return

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joan L. 
Clasificación:
2.0

Availability near needed location.

William L. 
Clasificación:
3.0

Dropped off the truck after they were closed

BROCKR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
5.0

Cyndi was amazing. Her customer service was excellent. She went above and beyond in all aspects of the rental experience!!

James P. 
Clasificación:
3.0

Good people facility was a bit rough

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin Franklin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
1.0

You over charged me by 306.00 and overdrafted my bank account. Since you then issued a refund and have withdrawn it. I will be contacting an attorney as I have proof of your fuck ups and over charging me as well as overdrafting my bank and now pulling back a refund you owe me

taylor F. 
Clasificación:
3.0

Cab was a bit dirty on the inside. I didn't really notice until I went to drop it off since I loaded some items in the cab for the trip.

Aaron T. 
Clasificación:
1.0

I was told to go to mineral va to get at transport. It was delivered to Charlottesville va! 4 HOUR DELAY! You suk! U owe me for that delay time. Call me 270 963 8608

JJ S. 
Clasificación:
5.0

Have the truck where the app says it is or take a picture of the truck where it is. The app said it was in the South parking lot, but it was in the North parking area. I wasted some time looking at the wrong truck for the ID number. That was the only snag in the process. The rest was great!

Gregg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
2.0

When a customer makes a reservation online.... Make sure the location chosen actually does UHAUL BEFORE it gets to the day before pickup.i had to drive an extra 45 mins to pick up a truck (that was not the size I reserved) because they told me that the original place that I chose does not do UHAUL anymore.

Aurora T. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTEVERETTE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMELIA W. 
Clasificación:
2.0

We had to self drop so from where we could determine to drop the truck we couldn't find a drop box so we left the key hidden and left a note to call us for the location not knowing that we had spotty phone reception in our new location by the time we got a text message the lady here was very nasty on the phone with me as if I was doing something on purpose and although I can understand they were trying to make money from a early rental since we turned the truck in a day and a half early there was no need to be so nasty. I would never rent from this place nor recommend them.

darryl W. 
Clasificación:
5.0

Very clean truck,Michelle was great to deal with ☝️☝️☝️

kevin G. 
Clasificación:
5.0

Cindy went above and beyond to get me going before norm business hours. She was very concerned that all worked out. I would use this location and recommend this even if it where a little further or out of the way. I had to drive 100 mile to get truck and meet mover after talking to her her I knew it was going to work out.

DAVID F. 
Clasificación:
5.0

Manager was very accommodating and friendly.

arnold W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

Great job! Thank you for a wonderful experien experience.

Charles F. 
Clasificación:
5.0

Top notch service from when I arrived and dropped off the trailer. Will definitely use them again...

Joseph D. 
Clasificación:
3.0

Phone-based check-in again, so the following isn't really locaation-specific. The check-in process said it completed, but found out the next day that my truck was still showing as checked out. When my wife visited to return our trailer, she inquired about the truck - The helpful folks here made sure it was checked in, but noticed a significant mileage discrepancy - no doubt a result of the discrepancy I had reported in the check-out process. I would have been billed $900 for the mileage difference. So... Phone based check-in was as disatisfying as the phone based check-out was. Again, not sure if this review space is supposed to be for the return experience or the return location. The experience sucked, the location was fine and irrelevant for a self check-in.

Tyler S. 
Clasificación:
4.0

El cliente no dejó un comentario.

rurik H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt H. 
Clasificación:
5.0

It was a great experience to use your company. I was already stressed out with dealing with my husband's illness and being admitted to hospice. The vehicle was a dream to drive. The seats were comfortable. I have arthritis and usually I'm in a great deal of pain when driving a great distance but the comfort of this truck made that issue nearly non-existenant.

Dena G. 
Clasificación:
3.0

Devise a way to unhook a heavy trailer that doesn't involve brute strength. I had very difficult time removing my rental trailer from my vehicle. I am 78 years old and needed help .

Albert G. 
Clasificación:
3.0

The staff at this location went above and beyond my expectations to make my rental easy.

Edgar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
5.0

I don't think I have ever dealt with someone as helpful as Cindy. She went above and beyond on the customer service.

Shannon R. 
Clasificación:
3.0

El cliente no dejó un comentario.

J. Andrew D. 
Clasificación:
4.0

Easy to find and they were waiting for us when we got there. Easy check in and fast service.

Devin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

arnold W. 
Clasificación:
3.0

I had to drive 40 miles to pick up a 15 foot truck and trailer to pull my car. I was 4 miles from a Uhaul dealer. This too up a lot of my time and gas for the truck.

CAROL A. 
Clasificación:
2.0

Dropped off a day early, woke up today to an alert of a $21.06 charge on my card that I did not authorize. Uhaul will not be getting my business anytime soon.

Regina S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas L. 
No se han enviado comentarios para esta ubicación.

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