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Charles M
Customer Reviews for Piedmont Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
Christopher CSteve was outstanding and understanding.
Alan FTook an extra $127 off of my card and is lying saying that I didn’t fill the tank back up and I drove 100 miles when I only drove 35 and brung it back on full. Need a refund and no one will help. DO NOT RECOMMEND!!
Zandria MThe clerk was very helpful because I was unable to speak!!! That spoke volumes for me!! Thank you!!
Dawud NThe Manager was very kind and professional. It was a very easy pick up. Clean location. Will definitely use again if needed in that area.
Janice WMy online experience was horrible. Poor APP connectivity. I had to call the online rep and I was on hold for about 40 mins. Wasted my time. The online rep was the best!!! The cargo area in the truck wasn't swept very well. Lots of dust on the floor. I only moved lots of balloons in a large bag so I didn't have a broom to sweep it throughly. Very minor issue.
Sonia LWonderful customer experience.
william AIt was a very easy and straightforward process. I can't recommend or suggest anything.
Alex AIt was supposed to be a mobile check in but this did not happen
Michele MI really don't know 😕.
John CThey got my return date wrong
mike pN/a
SYDNEY KThe staff at AAAA Storage in Chester, VA were stellar, the truck great, availability perfect. U-Haul could only wish that all of the independents could be handled by gentlemen as professional as these guys. I'll be back in about a month.
Brian MService was excellent at this location.
GARYDOUGLAS KMy reservation was supposed to be mobile pickup. I arrived for my pickup - manager was there and he leaves for lunch while I’m trying to start the mobile process- little did I know that I would have to wait an hour for him to return so I could get the key. If he wants to do hand delivery there should not be an option for mobile pickup
Tawanna DManager there is very professional
Pearl EWe dropped off on a weekend so no one was on site
Lydia MReliable, friendly, & communicative, great customer service and attention to detail. Highly recommend!
WILL SThis was terrible the radio did not work the transmission kept slipping and we could not see the mileage and we were charged 100 dollars for this, no I would not recommend this place, but the people were nice!
Crystal FExcellent customer service. Will use them again if needed.
Tracy HBoth Cathy and Steve were great!
Piers HI waited in line over 15 minutes. It took me over 30 minutes to get rental due to system malfunctioning. But the representative was very courteous. He apologized for the delay and got assistance from another representative in another city. An average rate due to the long wait.
Virginia PDuring normal times the review would be at least a 3 and a half or 4 but since they seemed to not be following the guidelines by the CDC, my review is negative. Other than some 6' signs on the floor I noticed nothing else directed to Covid protection at this location.
Daniel MThe check in via cell phone process is far too long and convoluted. It took a long time! And returning was even worse! It took forever!!! Forever!!! And I was charged for six furniture pads when I did not get a single one!
Rose AI wasn’t aware that I had to supply references I’ve used U-Haul in the past and never experienced this.
Theresa GThe manager Steve at this site went out of his way to help me and it was certainly appreciated after a very stressful move.
Leasa NSteve, the manager was very helpful!
Susan MThe manager was very polite and patient. Nice location. Good job
James SSteve is always a pleasure to work with. Always a pleasant experience.
Kevin Jlocation was great. but i did not like how i got charged for after hours fee when i had the truck scheduled for 24hrs and returned it back within 6 hours.
Dacian TWonderful service, Steve was very knowledgeable and helpful.
Faye WThe attendant was very helpful and friendly. Good experience.
Brian EI refilled the tank to just below 3/8ths of a tank (just like I got it). I was at 1/4 of tank when I went to the gas station. I followed the instructions by pumping 4 gallons (in fact I put in 4.25 gallons) and the gauge showed just a tiny bit below 3/8ths. You charged me over 9 dollars for what I can’t imagine was more than 1 gallon of gas. You should issue vehicles with a full tank and expect them back with a full tank. Your policy causes customers to give you free gas (just to be safe) or you rip them off if they are just a hair under. Ridiculous
Joseph KWe picked the truck up from Chester Location.we was told by clerk the return location back to her location.we told her we going to Alexandria Va. did it online.drop off suppose be Alexandria Va. she told us she cannot change it. All we had do is call 800 number tell them.when we call we got run around from customers service. Now they Want charge us extra because drop was wrong. Teach your people policy. So everyone talking same policy and guidelines.so customers don’t have headaches about the process.
Clinton HThis was not my return location......they do not do u-hauls anymore
James AThe manager named Steve, was very helpful
Kervin SI will Never rent from Uhaul again. I have Been overcharged and treated unfairly. U haul lied about all of the confirmations given to me.
Beth DWas the best keep doing what you doing
Christopher EAwesome service, quick and easy!
Anthony BEverything was just fine. The customer service representative (Ms. Shumeka Brown) was very helpful with my entire process.
Jefferson PTell everyone never to use uhaul if they value their money. I was over chargee and have had to fight for my money back.
Jessica KExcellent customer service!
connie sIf i have to carry furniture on my back i would never rent from this location ever again. I will also let everyone i know the overpriced i received. Ive never had a problem with uhaul before. But i think with them having these little subsidiaries handle business in their name is a big mistake.
JOETTA RThanks, Rob
Robert WMake it clear to your customers that you charge by the mile on the $19.95 deal. I thought my bill as quoted online would be $34.37. I turns out for 6 hours moving within the same County my bill came to $ 109 because I had 65 miles. I would have asked for a bigger unit. I was the only person in the place and had to wait almost 45 minutes for the transaction to take place even after reserving online because the System was so slow. This cut into my time for moving. I called the toll free number upon returning the vehicle, after I found out it was $109 was transferred to the regional Office in Colonial Heights, Va. The agent on the phone was Shantell, she was very short & not helpful. I asked her for the Corporate phone number and she said she didn't have it and transferred me back to the Toll free number. I will not be using U-Haul in the future. I am determined to contact your Corporate Offices in Phoenix.
Shannon CThe staffing is very polite they treat customers great I would really recommend this place
WALTE RSteve was extremely helpful Friday as was his Asst manager (I apologize I don't remember her name) she was helpful on Saturday when I returned the truck
Melanie VVery convenient and professional. Accommodating to my needs as a customer and friendly service.
SHAWNTELL GTruck was great. Service was great. No issues. Ran well. Cold air. Low mileage. Would rent again and would refer friend.
Edward BEasy check-in and check-out process. Friendly and courteous customer service.
Phyllis BFirst y'all charge me $23.43 for a holding fee y'all don't have them say I'll get it back when I return the U-Haul then I can't get it back have to go all the way back to Chester VA from Fredericksburg VA to this location to even see about getting my money back. And charged me 179 which they said was 156 which the website said 152. Then didn't have the U-Haul I wanted. I want my $23.43 back please
Quintina EVery good I would use it again
MICHEAL HThis facility is old and the security is questionable.
Donald TFriendly and worked hard to get the best rate for my move
Jeremy TThe computer was very slow. When Bonnie called for assistance the uhaul girl had an attitude. Moving is stressful and coming to get a truck should be quick and easy but it was not. The staff at aaaa storage were nice and helped me get a good rate eventhough or was more then I wanted to spend.
MONIQUE T