Customer Reviews for AAAA Self Storage Colonial Heights
(U-Haul Neighborhood Dealer)

Rating:

3.0

When I made the reservation, I requested pads/blankets. When I got there, they did not have any. Some of my furniture got scratched in the move. Unacceptable.

Rating:

2.0

Be more user friendly for older people. Be more helpful for Veterans needing your services. When you say you will call by a certain time there should be no exceptions to that even if you call to say you are still working on an issue.

Rating:

5.0

Nothing, everything was wonderful in the turn-in process. Kathy was most helpful, polite, friendly and courteous. You should appreciate an attentive employee like her. I would definitely seek her out when planning my next move.

Rating:

5.0

There is nothing to improve. They were great.

Rating:

5.0

Very friendly and helpful!

Rating:

3.0

Make it easier to find

Rating:

1.0

Poorly lit area, poor cell reception

Rating:

5.0

Kathy was God send to work with!

Rating:

5.0

So the hours on the website are wrong. Says closed Sundays. Also there is no lock box at this location and that is what was sold to me, that I could do mobile checkout and that is not possible at this location on any day. Thankfully I went to the location on Saturday and the staff took outstanding care of me on checkout and check-in when I was completed. The staff at this location was all about customer service, professional, and just plain outstanding. I didn't catch her name, but she is what made this experience Great, and she should be recognized for it. Thank you

Rating:

3.0

Make sure to go over all the paper work

Rating:

5.0

UHaul Reservation Issue: When I placed my reservation, I realized that my pick-up location may change; however, Colonial Heights is well out of the range of locations that I expected to be reassigned to given that I live in Richmond, VA.

Rating:

1.0

Overcharged me and added things I didn't ask for.

Rating:

5.0

I dropped off after hours using my phone. It was so convenient!

Rating:

5.0

Customer Service at the drop off location was outstanding. I appreciate it so much considering my experience with uhaul thus far.

Rating:

5.0

This is not the fault of this location. The U-Haul scheduling was screwed up. They changed my pick up and drop off location several times. This added mileage and I went over but they charged me anyway even though it was their fault for changing the locations. They also did not set up the contract correctly so the phone app would not recognize the contract and I still had to wait in line on both ends.

Rating:

3.0

I requested a dozen blankets for my reservations and there were not supplied. Made my move very difficult on top of it raining that day.

Rating:

3.0

Needs a sign on the ground at eye/driving level because I thought that the entrance was a dead end

Rating:

3.0

I rented a 10 ft truck on Saturday and returned it at 5:30 pm - the office was closed by then but the lady had told me when I picked up the truck that morning that I could return it and put the keys in the drop box. When they sent me the receipt I was SHOCKED to see that I had been overcharged by an extra 19.95 when I returned it the same day - PLUS I was charged for furniture pads and a dolly - neither of which I ordered OR RECEIVED - there were no furniture pads or dolly on the truck, I was overcharged by $44. I have tried to call the place and have not gotten to speak to anyone yet. This is very disappointing. My telephone number is (703) 201-2379 Mark Seetin

Rating:

3.0

I was charged for an 80 miles on contract due to having to go back and forth to pick up car transporter. The transporter was incorrectly hooked up, and came off when I tried to place car on it 3 times. Have to go to two separate locations to get the equipment I reversed. AAA Storage for truck- Chester, Va Grease Monkey for transporter- Midlothain, Va (the next day)

Rating:

5.0

I order a lift to help move had to go stay in line at another uhaul use more gas to add more unnecessary gas to get another lift this unnecessary and they added insurance I didn’t need can this insurance money come back to me and the gas

Rating:

1.0

No one was there, I dropped it off after hours.

Rating:

5.0

Easy pick-up. Truck was surprisingly well maintained and easy to drive.

Rating:

5.0

Have more than one piece of equipment to rent.

Rating:

5.0

None.The agent at the counter was superb!Excellent customer service.No changes needed.Top notch service!

Rating:

5.0

Keep giving good service.

Rating:

5.0

I was tremendously satisfied and thankful. I would go to the location whenever I need Uhaul and most certainly recommend them.

Rating:

4.0

Overall very happy but there was a woman's bra and a very large (possibly adult sized) diaper that may have been used in the cargo area of the 10' truck I rented.

Rating:

5.0

Thanks! I hate to move a household BUT the truck was magic...

Rating:

5.0

Staff is very friendly and helpful. THANK YOU

Rating:

2.0

It would help if the original location requested was not changed to something further away which made the cost higher

Rating:

4.0

The clerk was very kind and professional.

Rating:

4.0

nothing that I can think of

Rating:

4.0

17" truck had been smoked in by previous user. Was not exactly what I wanted to smell like for 2 days. Overall, truck and car dolly performed perfectly.

Rating:

4.0

good location off the main road

Rating:

3.0

I was scheduled to pick up the truck from the titan auto chester location. I was not informed of the switch in location until after waiting 15 minutes at this location for someone to wait on me. The truck I was supposed to rent was not on the lot at ellerslie. The representive who helped me was the only plus of this confusing day for us. She made the rental happen and I appreciate all that she did assist us. The whole transaction was terrible with espection of this young lady helping us

Rating:

2.0

I have alot of things to comment on so I am needing a supervisor from the corporate office to call me. My number is 704-840-9198. Thank you. Dana W. Lyon

Rating:

3.0

We arrived late at night. I had a problem parking the 26ft. truck in such a small area because of poor lighting. I called to follow up on the rental truck and the customer service was fine.

Rating:

4.0

I would indicate in the on line rental process the need for a light hook up peice that is needed in order to use the trailer. Perhaps office this item on line

Rating:

4.0

Service was far better than I expected. I will use AAAA for my future hauls.

Rating:

1.0

Fiasco. This office lied and held me financially responsible. The knowingly submitted payment on a card that I did not authorize them to use and ignored my telling them NOT to submit to that card. They would not take a cash or money order payment. They lied and told their area supervisor that they had informed me if the non-cash method of payment.

Rating:

1.0

Changing pickup facility to a location 45 minutes away from me 2 days before was a big problem. When I spoke with the 800 number U Haul customer service, I got the feeling the person could care less. I will take my business elsewhere in the future. The person who waited on me at AAAA on Saturday morning was very helpful. My issue is with the U-Haul reservations system, not AAAA.