Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)

140 reviews

2092 Whitesville Rd   La Grange, GA 30240

(706) 407-4508

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 407-4508

2092 Whitesville Rd
La Grange, GA 30240

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The tongues of the trailers should be propped up. The tongue of a 6×12 trailer was heavy, and the tires were in mud, so it was not able to turn easily. I spent 35 minutes in the pouring rain, trying to hook the trailer up, whereas had the tounge been propped up, it could have been don in 5 minutes.

Tommy Newbern 
Rating:
5.0

Customer did not leave a comment.

MERCEDES SWANSON 
Rating:
5.0

Customer did not leave a comment.

Tom Cate 
Rating:
5.0

Everyone very nice and great customer service experience. I will recommend this location

Jack Eudy 
Rating:
5.0

Customer did not leave a comment.

donaji elihu lara paz 
Rating:
5.0

Just do the same as you have done for me. Jerome.

Jerome Jackson 
Rating:
5.0

Customer did not leave a comment.

Shyrieeia Jennings 
Rating:
5.0

The lady that helped me rent the uhual, was professional and made the process easy.

Harriet Semo 
Rating:
5.0

Customer did not leave a comment.

Michael Thiel 
Rating:
5.0

Amanda was super helpful and patient with us!

Molly Dodson 
Rating:
1.0

Customer did not leave a comment.

Lisa McFarland 
Rating:
5.0

Customer did not leave a comment.

Jamichael Hopson 
Rating:
5.0

I would use the service 4 to 5 times a week if it wasn’t so expensive

Amanda Holloway 
Rating:
5.0

Customer did not leave a comment.

Angie Wright 
Rating:
5.0

Customer did not leave a comment.

Stephen Jameson 
Rating:
3.0

Customer did not leave a comment.

David Dittman 
Rating:
1.0

Customer did not leave a comment.

Joon Mo Kim 
Rating:
5.0

Very clean and convenient. Some difficulty getting the unit opened, but we got it worked out.

Shannon Champion  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Melvin Tatman 
Rating:
3.0

Customer did not leave a comment.

Emmanuel Pearson 
Rating:
5.0

Customer did not leave a comment.

Cheri Rukavina 
Rating:
5.0

Customer did not leave a comment.

JOHNATHON Flood 
Rating:
5.0

Excelent,friendly and profesional service.

Jose Gordillo 
Rating:
3.0

Customer service at this location was great.

Brenda T 
Rating:
4.0

Non

danny kim 
Rating:
4.0

I was charged 10 dollars too much for the rental. I told the attendant and she assured me that it would be taken off and I still got charged 10 dollars too much.

Daniel Lindsey 
Rating:
2.0

The online pickup is horrible never do It again

Troy Brown 
Rating:
5.0

Representative(s) were not on site when we arrived. We waited approximately 25 minutes.

Todd Casselman 
Rating:
3.0

Customer did not leave a comment.

Kenya Brown 
Rating:
3.0

Customer did not leave a comment.

DEMISON MCKENZIE 
Rating:
5.0

Customer did not leave a comment.

Nicky Hull 
Rating:
3.0

The trailer has chunks of styrofoam in it. Also the enclosed trailer leaked from the top soaking my sofa. The only reason I rented an enclosed trailer was to keep the sofa dry.

ROBERT VEAL 
Rating:
5.0

Great service, clean equipment, caring staff!!! Would recomend location to all.

Alex Montgomery 
Rating:
5.0

Customer did not leave a comment.

Darrell Howard 
Rating:
5.0

Tiffany was so nice and extremely helpful! Unit and facility is clean and affordable! Definitely a good choice!

Michelle Earnhart  |  Reservation 
Rating:
2.0

Absolutely appreciate help extending the life of my rental. It was a turn around place where nothing had time to be cleaned, trailer had a flat, put me behind. The people were great; the equipment not so much

BRIAN TAYLOR 
Rating:
5.0

Everything was great

Amanda Veneziani 
Rating:
5.0

Customer did not leave a comment.

Martin Krippenstapel 
Rating:
5.0

Customer did not leave a comment.

KENNETH STARNES 
Rating:
3.0

Overall price 318.00 dollars for 1 day was outrageous don't know if I will ever use uhaul again !!

Richard Harper 
Rating:
5.0

Professional, friendly, attentive.

Wilson Clark 
Rating:
5.0

The lady that helped what extremely nice and helpful

Matthew Quinn 
Rating:
5.0

Ensure that the add-on item quantities that are being asked for in advance will be made available on day of pickup.

Mark Marra 
Rating:
5.0

Customer did not leave a comment.

Edward Taylor 
Rating:
4.0

The agents need more training

Deshbir Singh 
Rating:
5.0

Customer did not leave a comment.

Ashley McCord 
Rating:
5.0

Customer did not leave a comment.

JERRY ALLEN 
Rating:
5.0

Customer did not leave a comment.

Quadarious Brooks 
Rating:
3.0

The truck was one of the worst I have ever rented. Anything above 50 mph the truck would sway, pulling from left to right. The AC would cut off every couple of minutes. When I mentioned this at return, my concerns were met with, "It has a lot of miles on it." The front end should be checked, along with tire pressure. As you know, this is not normal, even with a lot of miles.

TERRY RAINWATER 
Rating:
5.0

Amy did an excellent job. She answered my questions skillfully and made the experience good.

Jeffrey Toole 
Rating:
1.0

Customer did not leave a comment.

Shatilah Williams 
Rating:
3.0

Customer did not leave a comment.

Gene Lord 
Rating:
5.0

Manager was amazing! Client previous to me did not return the truck on time for my reservation and the manager went above and beyond to assist me.

KIMBERLY SPEAKE 
Rating:
3.0

Customer did not leave a comment.

Richard Johnson 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

THIS IS THE 2ND TIME I HAVE USED THIS LOCATION FOR MY RENTAL NEEDS. AMY TAKES CARE OF HER CUSTOMERS WELL. EASY P/U AND DROP OFF. THANKS AMY

LARRY BASSETT 
Rating:
5.0

Staff was very friendly and helpful.

Blake Kaiser 
Rating:
5.0

Amy you are the best . People like Amy keep people coming back to this location for their rental needs Thank you again. This location has all of your U-Haul rental needs.

LARRY BASSETT 
Rating:
5.0

Customer did not leave a comment.

Meri McDonald 
Rating:
3.0

Customer did not leave a comment.

Jonathan Leland 
Rating:
5.0

This was not the location I signed by the U-Haul company I found this place by accident because the other place did not exist why your company would send me to a place that does not exist is a little strange I’m glad I found a new place it was great

CHARLES GORDON 
Rating:
3.0

Customer did not leave a comment.

MELODY BROWN 
Rating:
5.0

Customer did not leave a comment.

DAVID EVANS 
Rating:
3.0

Very small. I had to help her hook up trailer when hooks wouldn’t fit in my Touareg.

HOWARD SPARKS 
Rating:
3.0

The location was close to my job so it was very convenient. The floors of the truck were filthy and there was a potato chip bag stuffed into the console and an old uHaul straps box under the seat. My biggest issue is with the app. It took 30 minutes to try to get checked in because the app kept crashing on my phone or the signal wouldn't go through. I finally went inside and had the attendant check me in. The return process was a nightmare. It was cold and dark and the app wouldn't accept the odometer picture. After attempting several work arounds, I was finally able to get the truck returned. I called customer service but the wait time was 51 minutes. I was finally home before Uhaul called back. That's unacceptable.

DAVID WORTHAM 
Rating:
5.0

Customer did not leave a comment.

THOMAS COLGROVE 
Rating:
5.0

Customer did not leave a comment.

THEODORE TAYLOR 
Rating:
5.0

Excellent experience everything was handled perfectly.

RONALD EICKHOFF 
Rating:
3.0

Customer did not leave a comment.

Ashley Fanning 
Rating:
5.0

Everything was fine,no problem 👍

TERRY HOOD 
Rating:
3.0

Customer did not leave a comment.

DOROTHY KNIGHT 
Rating:
5.0

Customer did not leave a comment.

Amanda Smith 
Rating:
5.0

Nothing staff was friendly and knowledgeable about our needs. She found us equipment that was local so we did not have to drive to another town on a holiday weekend to rent a truck.

BONNY BURNS 
Rating:
5.0

Nothing, Amy was very friendly, answered all questions.

TIMOTHY SIMS 
Rating:
4.0

Customer did not leave a comment.

TIFFANY GEORGE 
Rating:
5.0

Customer did not leave a comment.

Timothy Bledsoe 
Rating:
1.0

Customer did not leave a comment.

ENA PARK 
Rating:
5.0

Customer did not leave a comment.

JEFFERY THOMPSON 
Rating:
5.0

Customer did not leave a comment.

JULIE HOLLOWAY 
Rating:
5.0

Customer did not leave a comment.

KENNETH CAMERON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM GREGORY 
Rating:
5.0

Customer did not leave a comment.

Derek Walston  |  Overall Experience 
Rating:
4.0

My original rental was not ready in time. This was an alternative location. I was 2 hours late getting my truck!

Robert Pruitt 
Rating:
5.0

Customer did not leave a comment.

Colleen Cloud 
Rating:
5.0

This is an exceptional storage facility. My furniture was in storage for 8 months. I had no damage what so ever. I recommend this facility. The staff is so pleasant. They give courtesy calls.... Amy you rock!!!. I appreciate you so much!

SHIRANDA Morrison  |  Overall Experience 
Rating:
5.0

Fantastic experience

BRIAN MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

LYNNE JONES  |  Overall Experience 
Rating:
5.0

Nothing. It was a very good experience.

JAMES BROWN 
Rating:
5.0

Customer did not leave a comment.

Sherwonna Brooks 
Rating:
5.0

We are very happy with our experience with AAA Self Storage and Amy was great.

Stafford Brooke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill larson 
Rating:
2.0

2nd drop off, first one didn't take trailers Spent a lot of time running around to get trailer and drop off, not time efficient for me

Julie Coppinger 
Rating:
5.0

Customer did not leave a comment.

KATHERINE JOHNSON  |  Overall Experience 
Rating:
5.0

No problems to report. Good experience. Thanks.

FERNANDO BAYO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Forbes 
Rating:
3.0

My drop off was closed. The lady lived next door and seemed aggravated because we were there. She even sped around us to get to her driveway. It's a good thing we didn't have any small children.

Myra Hutter 
Rating:
5.0

Customer did not leave a comment.

Deshbir Singh 
Rating:
5.0

Warn them that ordered items are all potentially not available.

David Hill 
Rating:
5.0

Customer did not leave a comment.

Samuel Paulk 
Rating:
5.0

Customer did not leave a comment.

MAZWI CAMERON 
Rating:
5.0

Customer did not leave a comment.

Theresa Harper 
Rating:
2.0

This was not the location I requested in the beginning. The location changed after I booked my reservation. I spent more money in gas mileage this time, I had a budget estimate around last reservation based on the same distance. But I feel I got trip in this reservation based on the need for the U-Haul.

Earl Mccullough 
Rating:
4.0

Customer did not leave a comment.

Anthony Privitera 
Rating:
4.0

Customer did not leave a comment.

Latasha Knight 
Rating:
2.0

The truck was dirty on pickup. I didn't receive a receipt or a contract outlining the details of my order. Did not know i only had 185 miles and had to take two trips from Auburn to Dothan.

Joshua Wood 
Rating:
5.0

Customer did not leave a comment.

WILLIE HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Jennifer Leonard 
Rating:
5.0

Customer did not leave a comment.

Chuck Ingle 
Rating:
2.0

Follow customer to help disconnect trailer. I had to take care of this 6x12 cargo trailer by myself. Drop location is on a slope and it’s just a matter of time when someone gets hurt if employee is unwilling to be professional enough to provide assistance!!!! LAZY

MICHAEL ILLGES 
Rating:
4.0

Good job

stephanie stapleton  |  Reservation 
Rating:
3.0

N/A

Jacob Dixon  |  Reservation 
Rating:
3.0

Yes the facility was great and the staff is friendly

JEMETRICE MARABLE  |  Overall Experience 
Rating:
5.0

Never any issues

JENNIFER STUART  |  Overall Experience 
Rating:
4.0

Had no problems at all. If needed, I will use again.

JIMMY HUTTO  |  Overall Experience 
Rating:
5.0

Great customer service.

Privacy Request  |  First Impressions 
Rating:
3.0

The online reservation system led me to believe that there was a 1 month free rental for storage facilities. This was not the case for affiliate and not company owned locations.

Privacy Request  |  First Impressions 
Rating:
3.0

I was not able to use the storage facility due to a delay in moving. I will reschedule at a later date. I appreciate it and look forward to the refund. Thank you.

Privacy Request  |  First Impressions 
Rating:
2.0

The price was higher than other storage facilities in the area

Privacy Request  |  First Impressions 
Rating:
4.0

The unit whole site was very clean. Manager was friendly, helpful, efficient in signing me in. Security availability to unit good. Managers live on-site

Privacy Request  |  First Impressions 
Rating:
5.0

Pleased with the facility and the personnel.

Privacy Request  |  First Impressions 
Rating:
5.0

Very friendly, knowledgable, and courteous staff. The grounds are clean and well protected.

Privacy Request  |  First Impressions 
Rating:
4.0

Great service... storeroom is great

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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