The tongues of the trailers should be propped up. The tongue of a 6×12 trailer was heavy, and the tires were in mud, so it was not able to turn easily. I spent 35 minutes in the pouring rain, trying to hook the trailer up, whereas had the tounge been propped up, it could have been don in 5 minutes.
Tommy Newbern
Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone very nice and great customer service experience. I will recommend this location
Jack EudyJust do the same as you have done for me. Jerome.
Jerome JacksonThe lady that helped me rent the uhual, was professional and made the process easy.
Harriet SemoAmanda was super helpful and patient with us!
Molly DodsonI would use the service 4 to 5 times a week if it wasn’t so expensive
Amanda HollowayVery clean and convenient. Some difficulty getting the unit opened, but we got it worked out.
Shannon Champion | ReservationExcelent,friendly and profesional service.
Jose GordilloCustomer service at this location was great.
Brenda TNon
danny kimI was charged 10 dollars too much for the rental. I told the attendant and she assured me that it would be taken off and I still got charged 10 dollars too much.
Daniel LindseyThe online pickup is horrible never do It again
Troy BrownRepresentative(s) were not on site when we arrived. We waited approximately 25 minutes.
Todd CasselmanThe trailer has chunks of styrofoam in it. Also the enclosed trailer leaked from the top soaking my sofa. The only reason I rented an enclosed trailer was to keep the sofa dry.
ROBERT VEALGreat service, clean equipment, caring staff!!! Would recomend location to all.
Alex MontgomeryTiffany was so nice and extremely helpful! Unit and facility is clean and affordable! Definitely a good choice!
Michelle Earnhart | ReservationAbsolutely appreciate help extending the life of my rental. It was a turn around place where nothing had time to be cleaned, trailer had a flat, put me behind. The people were great; the equipment not so much
BRIAN TAYLOREverything was great
Amanda VenezianiOverall price 318.00 dollars for 1 day was outrageous don't know if I will ever use uhaul again !!
Richard HarperProfessional, friendly, attentive.
Wilson ClarkThe lady that helped what extremely nice and helpful
Matthew QuinnEnsure that the add-on item quantities that are being asked for in advance will be made available on day of pickup.
Mark MarraThe agents need more training
Deshbir SinghThe truck was one of the worst I have ever rented. Anything above 50 mph the truck would sway, pulling from left to right. The AC would cut off every couple of minutes. When I mentioned this at return, my concerns were met with, "It has a lot of miles on it." The front end should be checked, along with tire pressure. As you know, this is not normal, even with a lot of miles.
TERRY RAINWATERAmy did an excellent job. She answered my questions skillfully and made the experience good.
Jeffrey TooleManager was amazing! Client previous to me did not return the truck on time for my reservation and the manager went above and beyond to assist me.
KIMBERLY SPEAKETHIS IS THE 2ND TIME I HAVE USED THIS LOCATION FOR MY RENTAL NEEDS. AMY TAKES CARE OF HER CUSTOMERS WELL. EASY P/U AND DROP OFF. THANKS AMY
LARRY BASSETTStaff was very friendly and helpful.
Blake KaiserAmy you are the best . People like Amy keep people coming back to this location for their rental needs Thank you again. This location has all of your U-Haul rental needs.
LARRY BASSETTThis was not the location I signed by the U-Haul company I found this place by accident because the other place did not exist why your company would send me to a place that does not exist is a little strange I’m glad I found a new place it was great
CHARLES GORDONVery small. I had to help her hook up trailer when hooks wouldn’t fit in my Touareg.
HOWARD SPARKSThe location was close to my job so it was very convenient. The floors of the truck were filthy and there was a potato chip bag stuffed into the console and an old uHaul straps box under the seat. My biggest issue is with the app. It took 30 minutes to try to get checked in because the app kept crashing on my phone or the signal wouldn't go through. I finally went inside and had the attendant check me in. The return process was a nightmare. It was cold and dark and the app wouldn't accept the odometer picture. After attempting several work arounds, I was finally able to get the truck returned. I called customer service but the wait time was 51 minutes. I was finally home before Uhaul called back. That's unacceptable.
DAVID WORTHAMExcellent experience everything was handled perfectly.
RONALD EICKHOFFEverything was fine,no problem 👍
TERRY HOODNothing staff was friendly and knowledgeable about our needs. She found us equipment that was local so we did not have to drive to another town on a holiday weekend to rent a truck.
BONNY BURNSNothing, Amy was very friendly, answered all questions.
TIMOTHY SIMSMy original rental was not ready in time. This was an alternative location. I was 2 hours late getting my truck!
Robert PruittThis is an exceptional storage facility. My furniture was in storage for 8 months. I had no damage what so ever. I recommend this facility. The staff is so pleasant. They give courtesy calls.... Amy you rock!!!. I appreciate you so much!
SHIRANDA Morrison | Overall ExperienceFantastic experience
BRIAN MATTHEWSNothing. It was a very good experience.
JAMES BROWNWe are very happy with our experience with AAA Self Storage and Amy was great.
Stafford Brooke | Overall Experience2nd drop off, first one didn't take trailers Spent a lot of time running around to get trailer and drop off, not time efficient for me
Julie CoppingerNo problems to report. Good experience. Thanks.
FERNANDO BAYO | Overall ExperienceMy drop off was closed. The lady lived next door and seemed aggravated because we were there. She even sped around us to get to her driveway. It's a good thing we didn't have any small children.
Myra HutterWarn them that ordered items are all potentially not available.
David HillThis was not the location I requested in the beginning. The location changed after I booked my reservation. I spent more money in gas mileage this time, I had a budget estimate around last reservation based on the same distance. But I feel I got trip in this reservation based on the need for the U-Haul.
Earl McculloughThe truck was dirty on pickup. I didn't receive a receipt or a contract outlining the details of my order. Did not know i only had 185 miles and had to take two trips from Auburn to Dothan.
Joshua WoodFollow customer to help disconnect trailer. I had to take care of this 6x12 cargo trailer by myself. Drop location is on a slope and it’s just a matter of time when someone gets hurt if employee is unwilling to be professional enough to provide assistance!!!! LAZY
MICHAEL ILLGESGood job
stephanie stapleton | ReservationN/A
Jacob Dixon | ReservationYes the facility was great and the staff is friendly
JEMETRICE MARABLE | Overall ExperienceNever any issues
JENNIFER STUART | Overall ExperienceHad no problems at all. If needed, I will use again.
JIMMY HUTTO | Overall ExperienceGreat customer service.
Privacy Request | First ImpressionsThe online reservation system led me to believe that there was a 1 month free rental for storage facilities. This was not the case for affiliate and not company owned locations.
Privacy Request | First ImpressionsI was not able to use the storage facility due to a delay in moving. I will reschedule at a later date. I appreciate it and look forward to the refund. Thank you.
Privacy Request | First ImpressionsThe price was higher than other storage facilities in the area
Privacy Request | First ImpressionsThe unit whole site was very clean. Manager was friendly, helpful, efficient in signing me in. Security availability to unit good. Managers live on-site
Privacy Request | First ImpressionsPleased with the facility and the personnel.
Privacy Request | First ImpressionsVery friendly, knowledgable, and courteous staff. The grounds are clean and well protected.
Privacy Request | First ImpressionsGreat service... storeroom is great
Privacy Request | First Impressions