Customer Reviews for AAA Storage Brenham
(Distribuidor de U-Haul del vecindario)

145 comentarios

4205 Hwy 36 N   Brenham, TX 77833

(979) 421-9349

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(979) 421-9349

4205 Hwy 36 N
Brenham, TX 77833

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth A. 
Clasificación:
3.0

Agent told us we would have 400 miles, but we're given less than 3.

Debbie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy C. 
Clasificación:
5.0

I had went there to see about renting the UHaul the lady was very helpful great customer service

Jim B. 
Clasificación:
5.0

The staff was extremely helpful.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

linda B. 
Clasificación:
5.0

Melody is great

Lynd N. 
Clasificación:
5.0

Very friendly service Thank you

Janet C. 
Clasificación:
5.0

The office manager excels in customer service. She demonstrated genuine positive regard for me throughout the transaction. The equipment was in excellent condition and just what I needed.

Phillip F. 
Clasificación:
2.0

The UHaul in Kingman, Az. think that I was given the wrong truck. The AC never worked, unless you want HOT AIR in 90 degrees weather AND humid. This was every say, 3 days traveling. My legs have never cramped to the point of tears before. Heat exhaustion will cause this. I soaked my shirts every chance I had to keep cool. Unacceptable

lorraine D. 
Clasificación:
5.0

Service was excellent Melody was great Went out of her way to let me know I left my glasses in the truck

Lynd N. 
Clasificación:
5.0

Very happy with the service...

Emmanuel V. 
Clasificación:
5.0

The truck could have been cleaner. The tank was less than half full as stated.

Paul H. 
Clasificación:
5.0

What a great place!! To have a place like AAA Storage Brenham and U-Haul that's so well managed makes Truck Rental a pleasure. Melody was so accommodating when it came to Renting A truck for Round Top Antiques Fair. We had to extend our rental twice and had no problems. Ms Melody was always up beat, Smiling and available at most any time. She Returned every email promptly. I'd recommend AAA Storage Brenham every time!

Brian B. 
Clasificación:
5.0

The windshield needs to be cleaned on the inside. Besides that everything was good

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Great service. Worked well. Thanks

charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

Everything was fantastic. Melody was very professional, friendly and very customer oriented. She completed the paperwork very quickly and efficiently and I would definitely recommend UHaul to my friends and family. With her assistance, there was no need for improvement. She did everything with a smile and utmost dedication to customers. There is no need for improvement. She was the BEST!!

Connie C. 
Clasificación:
5.0

Melody was very helpful and the truck was excellent, it drove well and we had no problems at all.

william Y. 
Clasificación:
4.0

I realize it was a cold day however we should of tested the heat and air conditioning before leaving especially in February as it did not work the whole trip. Also lock was jammed up so when I stayed at hotel I could not lock the uhaul for the back

Julia G. 
Clasificación:
5.0

Great experience will definitely be using this location for all my u-haul needs

Don S. 
Clasificación:
5.0

Really good customer service 👌

Roberto H. 
Clasificación:
5.0

Great experience highly recommend this location .

Gary V. 
Clasificación:
5.0

Easy access and convenient location, and friendly staff.

William R. 
Clasificación:
5.0

Great to do business with this location

RODNEY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean L. 
Clasificación:
5.0

Melody was awesome to work with. Have rented from her twice in the last week and would not hesitate to do so again. She is awesome.

James M. 
Clasificación:
5.0

Make sure who answers the phone knows the location. Called the week before to find out location (Uhaul website didn't help) and was told the location past a local landmark, about five miles the wrong way.

CHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney W. 
Clasificación:
5.0

The incline where trailers are dropped off is step makes it difficult to unhook the trailer.

Shelby J. 
Clasificación:
5.0

Everything went well

Barbara W. 
Clasificación:
5.0

Great location, above and beyond I will be coming back to this location for all my U-Haul needs

Kenneth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

The truck needed wiper blades and tires.

Jorja S. 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip M. 
Clasificación:
5.0

Great customer service and very friendly.

Lloyd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zane B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Toby R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Great person at desk she was very friendly and informative will definitely be back

Melody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda L. 
Clasificación:
5.0

Very friendly and knew exactly what I needed

Kyle Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy K. 
Clasificación:
3.0

There' was stuff on the inside and ceiling ( looked like coke - I hope

Leslie C. 
Clasificación:
5.0

Nothing to my knowledge. Melody and Nancy were blessings! Very nice and beyond awesome customer service!!!

DEVON D. 
Clasificación:
5.0

Great customer service ,I will definitely be coming back to this location.

Darrell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN M. 
Clasificación:
3.0

The pick-up and drop-off locations are not the issue, U-Haul itself is the issue! You guys changed our pick-up and drop-off locations on us multiple times (the drop-off location was changed without us even being notified) and this caused us so much headache with changing plans, driving further than we should have, and spending more money and time than we should! U-Haul was such a pain to work with and we expect some refund for our inconvenience!

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah D. 
Clasificación:
5.0

The process was easy. The only thing that could be improved: we booked for 2 days, which has to be done through a Representative. Would be nice if 2 DAY RENTAL would then appear on the acct.

Lewis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALISA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK O. 
Clasificación:
5.0

The manager was polite, friendly, understanding, with a sense of humor! She could teach many others something about customer service!

Glenn H. 
Clasificación:
5.0

Can't think of anything to improve. Reserving the truck was a breeze and they were very helpful in determining the size we needed. The truck itself was so clean, comfortable to drive, and well maintained. Incredible value and the whole experience was very pleasant!

Frank B. 
Clasificación:
5.0

Great customer service and very friendly. Awesome job. Thanks, see you next time.

Lloyd S. 
Clasificación:
5.0

Can't think of anything.

Vidal F. 
Clasificación:
5.0

Very competent Uhaul agent. Friendly and ready to answer every question or concern. Location in and out was very clean.

Frederick A. 
Clasificación:
5.0

Everything went very smooth , highly recommend Melody did an excellent job!!!!

elias A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Clean the ash trays out. The truck WREAKED horribly of cigarettes, when I pushed a slot, it opened up to an ashtray ... filthy cigarette butts ... YUCK!!! You really should not allow people to smoke in the trucks when people rent vehicles!

Dona P. 
Clasificación:
5.0

The desk person took great care and did help me with hook up of car transport trailer would recommend to anybody in Brenham area.

Miguel M. 
Clasificación:
5.0

Melody was the best customer service rep. I have ever worked with , she helped me out with everything I needed .I will definitely be coming back for every u-haul need I have. Thank You , Melody

NAVADA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

natisha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

scotty S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F F. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa C. 
Clasificación:
1.0

Extremely horrible customer service.

DUSTIN LEE V. 
Clasificación:
1.0

I reserved this truck online and submitted my credit card number. I designated Rex Seale as the driver of the truck. I even called the office yesterday to confirm that I didn't have to be there when the truck was returned and the cost would be charged to my card. The idiot person in the office ASSURED me that I would not have to be there. Well, REX SEALE returned the truck and HE HAD TO PAY THE COST WITH HIS CARD!!!!!!!! HORRIBLE SERVICE AND COMMUNICATION!!!!!!!

Rex S. 
Clasificación:
5.0

Thank you Melody all was perfect

henri D. 
Clasificación:
5.0

I want to thank Melody for helping me with the scheduling issues I faced.

joe M. 
Clasificación:
5.0

Everything went smoothly. Quick and easy to rent and to return.

Edward L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon H. 
Clasificación:
5.0

Nothing...things went smoothly and I wasnt there a long time getting a truck

Angela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

The property manager Melody was very helpful ,great experience.I will definitely be using this location for all my U-Haul needs

Jane M. 
Clasificación:
5.0

U-Haul did not give the address where we were to return the truck in Brenham. We went to the closest U-Haul location we could find. They had no record of our rental. They spent 30 minutes trying to get permission to accept the truck. Their computers were not working properly.

Wayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devinn Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN W. 
Clasificación:
5.0

Everything perfect as usual. Melody, always does a fantastic job.I use this facility for all my U-haul needs

mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARKER G. 
Clasificación:
4.0

All good

MAHESWAR P. 
Clasificación:
2.0

The building Brennan have a strong smell of cigarette smoke. The restroom was dirty. It took too long for a rental of a trailer. Then the trailer doesn't have a support leg causing me to lift the trailer hitch off the ground which injured my back. Then it was parked on an incline with the concrete as a stopper so it was hard to move the trailer forward to the truck hitch. There is so many safety concerns to the customer when Uhaul doesn't take safety measures.

veloni H. 
Clasificación:
5.0

Thank you Melody it is a very good job

henri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
No se han enviado comentarios para esta ubicación.

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