Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

453 reviews

1437 US Hwy 19 S Ste A   Leesburg, GA 31763

(229) 431-1029

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    8:30 am - 5 pm
  • Sunday:
    9 am - 4 pm

Services at this Location:

Contact Us

(229) 431-1029

1437 US Hwy 19 S Ste A
Leesburg, GA 31763

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    8:30 am - 5 pm
  • Sunday:
    9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Amberia W. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

CECIL N. 
Rating:
5.0

Everything was prompt, efficient and the representative was great.

JOHN B. 
Rating:
1.0

When I was told I was being charged an extra day for dropping off at 4pm on the due date, I explained that I was referencing the email that showed just the date for drop-off and not a time. The guy behind the counter was rude and even laughed at me after showing me the time was on the receipt haha!. Honest mistake on my part, its 2021 and I don't fumble with paper receipts, or atleast I try not to. Uhual got their extra 50 dollars out of me and as a result, they ensured themselves ill never use this company again.

BLANE J. 
Rating:
5.0

Customer did not leave a comment.

DAVID O.  |  Overall Experience 
Rating:
4.0

They never checked in my drop off. I had to call them on the phone several hours later and that is when they checked in my drop off. There was 3 people there and not 1 of them knew what the others were or doing.

Lynda G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

JANET H. 
Rating:
5.0

n/a

KALWASKI W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Have all your other local uhaul stores learn to run like this one because the main hub in Albany is a joke.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

AMBER M. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH C. 
Rating:
5.0

Great staff I had to return after hours they told me about the after hours return tool. Was really a Great help Excellent Excellent Excellent

DEXTER S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

The facilities are kept in great condition and the staff is friendly and helpful.

KAIJAM J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
5.0

I highly recommend, if anyone needs to move any thing,Think U_Haul @ AAA storage Lee county Thank you . Be

ANNIE B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Me Randolph and team are the best

JULIE W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
1.0

Truck had a really bad miss fire and shook horrible going down the road.

JADE G. 
Rating:
5.0

The guys in the office were super helpful from helping me decide size for what I needed to hooking it up for me. I really appreciated all their help and will definitely keep them in mind for future use as well as refer my friends to them.

KATRINA M. 
Rating:
5.0

Customer did not leave a comment.

JERRY E. 
Rating:
5.0

Customer did not leave a comment.

ANNIE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

I have never experienced any issues when conducting rental business with this location.

Donald H. 
Rating:
4.0

Contract process was very time consuming. Especially considering an account with U-Haul had already been established.

JOHN A. 
Rating:
1.0

Rude & Quite to be judgmental or

KAVIN W. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
5.0

Pick up and drop up was hassle free. Both gentlemen I dealt with were friendly and knowledgeable about their product and procedures related to rentals.

KAREN S. 
Rating:
5.0

Great Service

Tony A. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Randy is always polite and professional. Good people to do business with.

William G. 
Rating:
5.0

I have no recommendations for improvement, the next customer will be very please and received excellent service. The size truck rental that I preferred wasn't available, therefore I had no other choice but to size up. This rental was a last minute effort, and I was thankful that it was available. I received top-notched professional and friendly service. Thank you!!

MARGARET G. 
Rating:
4.0

Customer did not leave a comment.

STEVEN R. 
Rating:
4.0

Good job

ALEXANDER W. 
Rating:
3.0

Customer did not leave a comment.

SCOTT Y. 
Rating:
5.0

Customer did not leave a comment.

PATRINA L. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY M. 
Rating:
5.0

Thanks so much for your time and patience I truly appreciate the awesome customer service you provided to me and my family at a time when we needed the most..

TAHIRA W. 
Rating:
2.0

Customer did not leave a comment.

BRYANT J. 
Rating:
5.0

Customer did not leave a comment.

JANA H. 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTE S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Amazing customer service... even got to share a couple laughs when I returned....

QUIAWANNA G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Excellent Customer Service Experience

SHANTE M. 
Rating:
5.0

Customer did not leave a comment.

Letitia D. 
Rating:
5.0

Customer did not leave a comment.

RODREVIUS B. 
Rating:
4.0

There was a leak in rear of truck.

LARRY E. 
Rating:
5.0

Great job, very helpful and accommodating. Pleasure doing business with them.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

annise S. 
Rating:
4.0

Customer did not leave a comment.

CHAVIS B. 
Rating:
3.0

Customer did not leave a comment.

KJ J. 
Rating:
5.0

Customer did not leave a comment.

KAREN Z. 
Rating:
5.0

Excellent experience. Representative was nice and courteous.

ROCKEELA L. 
Rating:
1.0

On my first load one tire blew out and the other side same axel the hub was gone. I waisted 6 hours waiting on them to fix the tire then they said I'd have to wait for someone else to fix the hub. I let u haul pick it up and had to use my trailer to move my stuff. M6 mattress got rained on.

ROSS S. 
Rating:
3.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Jessie S. 
Rating:
5.0

Discrepancy in moving pads and owner was very accommodating. Thank you.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

WILLIE M. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

The agent was friendly and knowledgeable The process went smoothly. Made reservations and drop off on line so picking up was just sign papers and pick up. Used the web site to drop off after hours. All went very smooth.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
1.0

I was Horrified with this experience. I had a 4:00 reservation for a 20' truck with a dolly. We arrived to pick it up and it was already given away!!! And they had no dolly. We were sent to this Leesburg location and they gave us a 26' truck and still had no dolly. We had to stay behind and move the next day because the storage was close by the time they finished finding us another truck. We had to get more movers because the ones that were available at 4:00 had to go by the time we were finally ready. We lost extra money gassing up a bigger truck that we didn't need!! And because of this delay.. I had to move and return the truck ON MY MOTHER'S DAY!!!!! Uhal ruined everything. I was extremely sad and disappointed

TOMIKA W. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Everything was excellent.

BOBBY W. 
Rating:
4.0

Customer did not leave a comment.

DANA G. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

XIA C. 
Rating:
5.0

Customer did not leave a comment.

Staci P. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Karen N. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY D. 
Rating:
4.0

N/A

JOSEPH C. 
Rating:
5.0

Very professional

LUTHER K. 
Rating:
5.0

Dancing Women !

GORDON E. 
Rating:
3.0

I had a problem with management and my reservation agreement. I was told that they don't do out of town rental when I got there and would have to pay $100 deposit. Given many excuses as to why not. The only reason I didn't pay the deposit is the young man who was present finished my paperwork and just didn't put the $100 dollars on it but went strictly by the contract. However it was mentioned by the first agent, and he even asked for the $100 in cash. My rental was over 30 minutes late but expected back by the time I requested. Unprofessional

Johnnie J. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA J. 
Rating:
5.0

Punctual and professional

CLAUDIA T. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

None...great service!

STEPHANIE H. 
Rating:
5.0

I cant think of anything

PENNY M. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Clean, nice, Great Ride

GORDON E. 
Rating:
1.0

We showed up and reserved unit was not available. The owner just stared at is like we were nuts. This was booked a month and a half ago. Had to makes plans at the last minute. It cost us considerably more and we have to move are stuff again to another units before they final move. We received several conformations from u haul and the storage place.you let us down and cost us a lot of money.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Ashley E. 
Rating:
3.0

The truck ran ruff. Like it needed a tune up. I thought it was going to stop.

ANTONIO L. 
No reviews have been submitted for this location.

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