I had a guaranteed pickup time of 9 AM. The employee didn't open the location until 9:40. No apologies or anything.Paul O.
Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)
Carrollton, GA 30117
Servicios en esta ubicación:
- Lunes9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
9 a. m. - 1 p. m. / 2 p. m. - 2 p. m.
- Viernes9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
- Sábado9 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Cindy B.
El cliente no dejó un comentario.Sheila A.
Staff was Professional very friendly and understanding.Ryan K.
The clerk failed to scan the trailer back in. Several days later, I am receiving phone calls and text messages from U-Haul corporate asking if I return the equipment. Yes, I returned it timely. However the clerk failed to scan it in.Michael P.
El cliente no dejó un comentario.JOSEPH C.
El cliente no dejó un comentario.Morianna M.
El cliente no dejó un comentario.DAVID H.
The facility we picked up from was great! My down fall is uhaul itself. Was told they didn't have my reservation available they put me with someone else that was 1/12 out of my way 3 hrs total drive time instead of asking me would I rather do that or we could give you a smaller unit. Instead I was transferred to 10 different people with no solution. Ended up handling it myself with the facility. Then I return the rental less than 1 1/2 late and I'm charged for a whole day! Needless to say I would never use uhaul again nor offer it to anyone I know. I will definitely use someone else next timeCHRISTINE W.
It was super convenient and helped us get my nephew off to college. ¡Gracias de nuevo!Misty W.
I did a mobile pick up and the wrong key was in the box for the van I was assigned. Had to wait on hold for someone to get me the code to the box that had the right key.STACIE D.
El cliente no dejó un comentario.Kent S.
Not make mistakes when discussing the costs.Bella G.
Extraordinario servicio al clientepat C.
El cliente no dejó un comentario.Belinda N.
Nothing, these guys are doing a great job!WILLIAM M.
Make sure the trucks are cleaned and the tires are all in good shape.Walter S.
El cliente no dejó un comentario.Beth P.
Scheduled the pickup of my trailer several days in advance for a 4pm pickup on Friday. I arrived before 4pm on Friday and AAA was closed already. I called their number but only got their voicemail. I called UHAUL who instructed me I could not pickup the trailer without someone inspecting the hook-up. We rescheduled for Saturday morning (your UHAUL phone team was very professional and helpful). I was suppose to be at my destination Saturday morning. AAA offered a very insincere apology and clearly could care less that I was now WAY behind schedule AND had to load my trailer in heavy rain. Absolutely unacceptable to have a scheduled pickup and no one on site. AND I had to still pay full price for the rental. I truly hope UHAUL has some level of accountability with AAA to rectify the complete incompetence and lack of professionalism.Andrew D.
Only three blankets were provided and rented furniture dolly was not included. Truck was dirty.Stephanie G.
the counter person told me the charge was 36.44 when i returned the truck. that was how much i was to pay. He already had my payment information from the day before and told me everything was good. SO why am i being threatend with a credit collection saying I owe a late fee of 30.00 when this bill was paid on the day i returned it. June 8,2022.??christy E.
I only got 3/8 of gas and I didn't know I should have took a picture to prove this because they had put down 1/2 tank and when It was to be.returned I had to put 1/2 tank back then my total invoice was 330.00 they took out on my debit card on June 15 but on June 8 I paid them 218.18 I should have just had to pay the difference but I had to pay 548.18 up front I wasn't aware of some of the hidden fees such as environmental fees and that I had 750 miles included in the weekly rental they should inform you of these things in advance. I washed and cleaned the inside.for the next person but mine was not clean.Brenda G.
Do not use this location for drop off. The staff here will not assist in unhitching your trailer. I had shoulder surgery and informed them and they still would not assist. They said they are not a U-Haul location. They are a drop off location only and their insurance will not allow them to help you at all not one bit. So be prepared to lift a heavy trailer off your tow hitch on a slight incline yourself.Michael P.
El cliente no dejó un comentario.Steve E.
Really nice staff , very clean everything. Will be back for sure!!Codi B.
Need Jack on 6X12 trailer, heavy and hard to hook up.Chuck J.
Need to fix the app so I can do returns on it have issues everytime I try to return onlineJeremy O.
El cliente no dejó un comentario.MICHAEL Y.
We are a little frustrated that we had to drive 40 minutes out of our way to pick up the truck. It is very inconvenient when you order a truck from one place but then have to pick up from another.Scott B.
El cliente no dejó un comentario.Kevin P.
The U Haul personnel were very helpful and friendly. You should commend them for excellent service and attitude. They were GREAT!Yvette H.
The staff was helpful and pleasant.joel L.
Staff went above and beyond to provide a quality service in a timely fashion. Overall a very helpful and friendly location. Best experience I've had with U-Haul. Will absolutely be doing business with these guys again!Nicholas M.
El cliente no dejó un comentario.judy B.
I didn't even get my money back that y'all took for a â€œdepositâ€Lawrence C.
It would be extremely helpful to install a lower step to aid in entering/ exiting the cab of the trucks. The height of the first step on the 15 foot truck, in particular, is quite high. You must use both arms to enter and when exiting you literally drop to ground. To me this is a possible safety issue. Also, the pulldown strap on the cargo door is too short requiring one to climb onto rear bumper in order to reach the strap and pull the door down.David W.
The back of the truck has used cat litter in it; it stunk. The gas tank was below what was stated and they said they couldn't contest it, that I would have to do it. We did no walk around inspection of the truck as I have done on all other occasions when renting from Uhaul. It was raining though. The staff was friendly.Guy D.
I would like my deposit back.Adam W.
El cliente no dejó un comentario.RAQUEL W.
El cliente no dejó un comentario.Michael R.
fuel was not at full tank took photos on the rental check before you leave went in and verbally informed as well they said they see the pics was still charged for gas and when calling was given the runaround about refundingheather H.
El cliente no dejó un comentario.Marjorie B.
Customer service was great. The truck was an absolute piece of junk.Greg T.
El cliente no dejó un comentario.BILLY C.
El cliente no dejó un comentario.PATRICK L.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.KEVIN P.
El cliente no dejó un comentario.Damir S.
El cliente no dejó un comentario.JOSHUA T.
El cliente no dejó un comentario.Christine A.
El cliente no dejó un comentario.KEVIN W.
El cliente no dejó un comentario.Lisa D.
Getting the Uhaul after hours is very hard and takes a lot of time. The website just doesnt work as quick as it should. I kept getting error after error. I then downloaded the app and that worked. You should recommend the app vs going to the website for check in,Benjamin W.
Had issues getting into the lock box to get the key. After speaking with customer service, they attempted to reach out to the location manager so he could come open the box. When that was unsuccessful, the regional manager for that area was able to get me in a different truck and compensated me as well for my troubles and having an hour and a half later start than originally planned! Big shout out to Krystal Howard in customer service and also the district manager for the amazing assist and getting things taken care of for me!Jacob K.
El cliente no dejó un comentario.STEPHANIE P.
El cliente no dejó un comentario.NICHOLAS C.
She was very nice! Asked about our rental and was very helpful. We had to unhook the trailer ourselves, but it was easy and light so not a big deal.Nicole J.
El cliente no dejó un comentario.Latory B.
El cliente no dejó un comentario.Mary V.
Great, Friendly, and Helpful Location! Kayla and ChloÃ© do a great job to make sure they keep the equipment clean! They go above and beyond for uhaul! They are lucky to have such a great location!KAYLA L.
None. Everything was perfect!!EDWARD K.
El cliente no dejó un comentario.MICHAEL G.
I requested and paid for a dolly along with the van, but it wasn't there when I came. I don't know if it was because I came after hours or what, but it was kind of inconvenient. I would've at least liked a heads up so that I could plan ahead, and I couldn't get in touch with 1-800 number provided. Overall though, I was glad the van was able to fit what I needed.Tierney M.
El cliente no dejó un comentario.Jimmy L.
El cliente no dejó un comentario.Melissa B.
El cliente no dejó un comentario.Chester T.
El cliente no dejó un comentario.Steve G.
Better communication on hours open. They called and said we needed to come early as they were closing.Alan F.
El cliente no dejó un comentario.Joshawia D.
This lady Kayla was amazing. She finally found me a teuck and helped me. Before her my truck was bounced around from different locations. Very unprofessionalCHRISTOPHER C.
Awesome customer service, made everything so comfortable for ME. Definitely would recommend to anyone what a wonderful place to go to..Pat A.
El cliente no dejó un comentario.HAROLD S.
I DONT KNOW OF ANYTHING THAT COULD HAVE MADE IT BETTER!!CONNIE A.
If you want to improve the next customers experience, give a raise to the two ladies who assisted with my check-in so they won't go anywhere else. They were friendly, kind, and very knowledgeable and went out of their way to help me.Tim R.
Great customer service and support.Oliver M.
El cliente no dejó un comentario.CHARLES N.
Price quoted online was different than expected. Wanted to drop off the trailer a day earlier, at a closer more convenient location and was told (over the phone) it would cost a lot more. Frustrating.JAMES H.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.KARL W.
El cliente no dejó un comentario.LEE KING M.
El cliente no dejó un comentario.LEE KING M.
No Complaints on AAA SELF STORAGE. The only problem I have is with UHAUL charges. I understand paying to rent the vehicle at $39.00 a day, but then you have to pay mileage usage when you are also putting gas in the vehicle. Also, if you get the insurance and have no accident how come you dont get the money back? Thanks, Kenneth JohnstonKENNETH J.
El cliente no dejó un comentario.Alvin C.
The representative was very friendly and took exlent care of me and me in n out in 10 min or lessLOVA Z.
It was flawlessMELINDA B.
Very friendly excellent customer serviceBENITA M.
Kayla Lewis was awesom!eCHUCK T.
Wonderful experience. Made moving day less stressful. Kayla Lewis was very nice and managed multiple customers with efficiency and care. I will definitely recommend this location to others and will use again myself.Salena N.
Nothing that I'm aware of. Everything went perfectly with the truck. Gracias.TERI D.
Make sure that all equipment is up to codeDEKEVION B.
Have more one way drop offDAVID C.
Location changed 4 times within the pick up week. And changed again 1 hr before pick up. Almost 40 miles away from our house we had to drive to pick the truck up. No compensation besides adding â€œfreeâ€ mileage on. Not to mention the gas we used driving the 40 miles back home. When calling uhaul, all we kept getting told is the trucks are out of service or not available. 2 locations within 3-5 miles of our house have 26' trucks sitting on their lot. Uhaul is a joke no wonder why it's so much cheaper. Because they jerk you around with pick ups and then don't want any compensation for the inconvenience. Moving is already stressful enough.JOHN A.
El cliente no dejó un comentario.MICHAEL R.
Easy and quick experience. Helpful staff had me on my way in no time. Highly recommend, and will be back for any more trailer needs.DAVID W.
People were friendly and helpful.FREDERICK R.
Efficient, and great customer service!BENJAMIN C.
El cliente no dejó un comentario.TIMOTHY G.
No improvement neededLeanora R.
El cliente no dejó un comentario.MARCH S.