the way what you doin now is brilliant and to pick up the truck is easy and simple.Arnel R.
Customer Reviews for AAA Self Storage 13
(Distribuidor de U-Haul del vecindario)
Winston-Salem, NC 27103
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff lady (don't remember her name but she had shirt hair) was really nice and has great customer service.ERIC C.
El cliente no dejó un comentario.KENNETH R.
I was bill for gas uses but I replaced the gas I used.ALLAN L.
El cliente no dejó un comentario.MICHAEL P.
Horrible experience with the online check-in. Check in took about 45 minutes.CARLOS R.
Renting from U-Haul can be a crapshoot, including how you will be treated by the local staff. I've probably rented ten U-Hauls over my lifetime and this was by far the best experience with staff - helpful, friendly and went the extra mile. I would rent from this location again in a heartbeat.MARK M.
Whenever I've rented a moving truck, in the past, there were always straps attached on the walls inside the truck to help secure large appliances and furniture from moving around during the moving trip. THE TRUCKS AT THIS LOCATION DID NOT HAVE ANY STRAPS AND I HAD TO SUPPLY MY OWN!KENNETH R.
El cliente no dejó un comentario.Michael J.
Make sure the equipment is ready to be put into use there was a broken strap and when I got it to my location to drop off they couldn't believe that they would even give me this trailer to even haul anything onDANNY S.
El cliente no dejó un comentario.ELAINE D.
El cliente no dejó un comentario.JILL S.
I think as a customer an decrease in the mileage rate would highly improve customer service it is not convenient for this time in our current systemsDennis L.
El cliente no dejó un comentario.Syed harris K.
El cliente no dejó un comentario.Maggie L.
Where I went to everything was okFRANKLIN R.
I requested to pick up in High Point and I had to pay the extra milesJENNIFER C.
On-site personal we're very professional. They made my rental experience all I had hoped for...Robert B.
El cliente no dejó un comentario.William J.
The actual cost and terms of my rental were not explained. There were too many surprises and hidden costs I was not aware of. I don't mind paying, just tell me up front what the terms are.JEFFREY D.
El cliente no dejó un comentario.Cooper H.
El cliente no dejó un comentario.renee M.
I spent over an hour in the office for a rental that I reserved days in advance. I was given the keys for the wrong vehicle, then waited a long time to find out the right vehicle wasn't even available. I was then almost downgraded to a smaller vehicle before explaining I needed the larger vehicle and having to wait even longer to get that. I was then asked to pay the difference in the price and was not offered any kind of discount for the inconvenience. Overall I was highly unsatisfied with my experience.Maryann L.
The 2 ladies at the location was very friendly and helpfulMICHAEL K.
El cliente no dejó un comentario.RICHARD C.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.RYAN B.
El cliente no dejó un comentario.Denise G.
Great customer service and price.Brent M.
Make renting online more user friendly, had issues almost charged a fee.Kasie A.
Great service and fair price...Brent M.
We had some issue with the services. They charged the wrong card. Then I found out with my bank that they doubled billed me. Just peachy right before Christmas. I've never had a problem with Uhaul before now. This was disappointingShonaci B.
During this moving experience, the first cargo van I rented (different location from AAA Self Storage 13) was no longer available because someone vandalized the van overnight. This location could no longer provide me equipment. Therefore, I was re-routed to AAA Self Storage 13 for pickup on a different day. When we got there to pick up the Cargo Van, it had a flat tire and servicing. So, instead they gave me a box truck. Unfortuantely, they charged me for the box truck instead of the cargo van which I originally reserved. I ended up paying more money than I originally planned to pay& had to rearrange my schedule due to the first cargo van issue.Jancie W.
Train your employees how to talk to people and explain the policy I am highly disapointed never again in lifeGARY H.
Spoke with a wonderful woman with customer service at one point, named Sharee...I believe, she was amazing!! Very kind and helpful and made me certain to use uhaul again in the future!â¤ï¸MEREDITH D.
Everything went smoothly. The staff/associate was very good.RAYMOND B.
Great new truck. Staff was great!MARTIN L.
The dolly I ordered wasn't in the truck so I had to travel to another u-haul and pick up the dolly which took gas since I had to travel further than what I needed to. So that was an inconvenience. The truck wasn't clean when we went to pick it up which doesn't set a good representation of u-haul. Not satisfied with my purchase.Bailey K.
El cliente no dejó un comentario.David S.
I had reserved 2 dozen blankets 2 weeks in advance. When I got there to pick them up there were 9 blankets available. I did not have time to get anymore. Very disappointing.Stephanie M.
El cliente no dejó un comentario.Rick V.
When I arrived, the other Uhaul users were late returning the uhaul. The lady at the office was super positive and helpful with trying to make arrangements. She even tried to get me some type of discount. Overall, it was an amazing experience and the BEST. Customer service I have experienced during this entire pandemic. I will definitely recommend and use this site in the future.Brianna V.
Loved the option to drop off using my phone!!Karen J.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.TAMEISHA G.
Left signal was not workingNereida S.
El cliente no dejó un comentario.JOnae H.
El cliente no dejó un comentario.Antonio K.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Fernando L.
El cliente no dejó un comentario.William M.
Jodi should be you model employee. She is both professional and personable.Benita P.
El cliente no dejó un comentario.Jasmine C.
Very friendly, approachable.David H.
I had a great experience! The pick up was easy and the drop off was step by step thanks to the link I followed. I loved that I got a discount on the truck since I am renting at storage unit at this location!Latresha S.
Both visits - reserving and returning - were quite involved because of the computer systems. Employees not aware of updates and new programs or trained on these.Linda K.
El cliente no dejó un comentario.Don D.
The place that was closet to my house didnt have the truck available so I had to use another location which caused me to go 4 miles over the mileage and I was charged for it... I dont believe I should have been charged... it was only about 8.00 but the point is i would not have went over my mileage had the vehicle been available at the closer location..Angel P.
El cliente no dejó un comentario.Lakisha W.
Locked key inside vehicle. Had to pay a locksmith $130. Roadside assistance was not available. No one warned of the doors locking without the key or that the responsibility is yours alone. And, there's only one key! Offered no solution.CLEVELAND G.
There's only one key and the truck locks without the key! They never tell you this! It's the renter's responsibility to pay for the $130 lockout. NO WARNING. Locksmiths are too expensive for five minutes.Cleveland G.
Parked the trailer where she told me and thanked me for choosing UHaul. And gave me paper towel to clean grease off my hands after unhooking trailer.Kevin S.
El cliente no dejó un comentario.Randy L.
Uhaul was very flexible. I had to extend the amount of time I had the truck. It was done without difficulty.Nancy W.
El cliente no dejó un comentario.GEORGE D.
El cliente no dejó un comentario.Katina D.
El cliente no dejó un comentario.Jessie G.
When a customer reserves a dolly to use please make sure that the location has one available. This made our move so much harder. Unacceptable!Penny J.
Be open on time - not 1.25 hours late, Use the online reservation information provided; Provide the add on on items as requested, Charge per the reservation. Bad experience!!!!!!WILFORD D.
El cliente no dejó un comentario.Sal A.
El cliente no dejó un comentario.Eugenia I.
Nothing just keep giving good customer service. The receptionist was awesome, and very friendly.Vicky J.
El cliente no dejó un comentario.colon P.
AAA Storage service /UHaul overcharged me said I drove 61 miles and I drove less than 6 miles not even 2 hours of drive time. They are corrupt and have faulty equipment. I barely drove the damn truck.I will never use U Haul again due to this.PATRICK S.
El cliente no dejó un comentario.lynton L.
El cliente no dejó un comentario.Evelyn H.
Trish provided an excellent customer experience while dealing with computer challenges on the day I was renting the U-Haul. Even though the rental took extra time she was very pleasant and appreciative of my business. She took the time to explain every detail of the contract and the return procedure. I would highly recommend them for your U-Haul needs.Emalene B.
charges explained are not understandable easily. I felt the prices are very very expensive.venkata C.
Jodi made my rental an easy process. Excellent customer service. Definitely recommend this location.Catherine D.
El cliente no dejó un comentario.Casey E.
El cliente no dejó un comentario.Brandon B.
The system was down and my truck wasnt ready. I reserved a truck for 8 and wasn't able to leave with a truck until after 10. I had hourly movers waiting for me last money and valuable time.Debra N.
We booked moving help online and had to cancel the service. Said our money would be refunded to our account. Has been 5 days and so far the money has not been refunded. The number given for customer service-no one ever answers. Recording goes on and on. Would not recommend using moving help option with U-haul.Glen T.
El cliente no dejó un comentario.Paul C.
knowledgeable staff. very helpful. A breath of fresh air compared to the location in Durham where I picked up the truck.andrew J.
El cliente no dejó un comentario.Marlina C.
Nothing. GREAT service and staff!!andreca W.
Very satisfied with service provided. Amanda was professional and very helpful.Nicholas D.
El cliente no dejó un comentario.Jennifer B.
Process was simple and smooth and trailer was ready at the scheduled time. I have nothing to offer to make the process work any better.Jon D.
El cliente no dejó un comentario.Annamarie H.
El cliente no dejó un comentario.John W.
Service is excellent, equipment is safe and easy to use.Dennis E.
Great serviceJIM K.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.ZACH H.
Make sure someone is on duty at all times during operating hours. Don't let everyone go to lunch at da same time.tyrone B.
El cliente no dejó un comentario.steve S.