Excellent nothing less to say .Real professional and friendly .The owner Alex is real professional and always willing to help. East to contact him through phone and resolves issues very professionally. Thanks for such an awesome customer service .
Jeyo P
Customer Reviews for AAA Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very disappointed I was told by them that I would get reimbursed for 3 days of my reservation but when I called customer service they said no. Wasted over $1000 of unused days . That feels like stealing from customers. Will not use U-Haul again.
Ana PThese guys really made my day and were super customer service friendly.
alvaro jWasn’t provided furniture pads so a lot of my furniture ended up getting scratched.
Jennifer ANo issues
John MGreat customer service.
dylan WThe only issue I has was using the app for picking up and returning vehicle. App was not working correctly.
Cristina Amore space for parking
Ron BThank you for providing such great customer service on such short notice. Would definitely recommend to others!
Lucille CThe gentleman that assisted me with this was excellent, professional and very knowledgeable.
Connie BNeeds to check the accelerator.
Leonila TThe truck was old and beat up. The roof had a hole that leaked water in my boxes. He sun visors were ripped off and seat belts were loose
Adam DThe trailer was very dirty. It looked like someone was transporting plants because there was dirt covering the floor of the trailer.
ANTHONY SYou all are the best!!! Thank you so much!!!
Queen OMake sure the rate is explained. I was not told there would be a $20 charge for after hour turn in. Also, a QR code to scan for the online checkin would be helpful. My phone service was not good, so I had to borrow someone else’s phone to check in. Then, I was annoyed at the number of photos I had to take in order to complete the check-in. This whole after hours check-in should be easier.
Janice PFabulous! Excellent service - they make it so easy and are so very kind! We have used them twice and will do it again! They are also very helpful in assisting in the decision making process of what you need to rent! Love this place, the owner and his employee!
Karen RThe equipment had lots of sand inside. The cup holders had spill stains. Also, this review includes the first truck that I couldn't receive due to app misfunctioning. After going back and forth, I was provided a truck at a different location, with out Dolly and cloth wraps. Poor, extremely poor service. The trucks were standing in front of me but I couldn't get it because the app was not working and the representative was also not able to rectify the issue.
Ammar SAlex was very helpful 😄
Jerry BFaster internet connection needed.
Bennie SI dont really have much to say to improve, the young man who helped me out was very polite, professional and timely.
Roburt MThe check in process was tedious and cumbersome. It was not user friendly. Also it appears we were charged $169 for the truck and it was supposed to be $89. Now in going to spend another 30 minutes to an hour trying to get this rectified.
Lawrence BDuring the time I was there a truck was brought back in it was not checked so it did not get clean but it was in pretty decent shape to use the personnel was great the truck I wanted was not available because of not enough fuel but the truck that was a larger side he gave me for the same price of the truck that I originally wanted so I thought that was a great deal other than that I go to that location all the time and I've always been satisfied so I will continue to go.
Williams WEvery thing was perfect
Monica BThis was a fabulous experience! I made a quick phone call with lots of questions and in just a few short minutes EVERYTHING was cared for! I arrived the next morning and the same thing - easy peazy with excellent customer service! I highly recommend this location!!!!! I WILL USE THEM AGAIN AND AGAIN!!!!!
Karen RCommunication could use some improvement. We reserved the truck for early morning on a Sunday & were told this would be fine. We called Friday & confirmed the before operating hours pick -up & again were re-assured this would be fine. The day of pick - up we discovered we could NOT have the truck until the agent showed up at 10a. This put us way behind schedule. The afterhours lock box for returning the truck is a nice convenience & worked out perfectly. The agent was friendly & helpful. Overall, I would give this location 4 out of 5. The only complaint is the misleading information regarding before hours rental pick-up time.
Dowell JGreat service! Easy rental!
Tom GMake sure gas tank is full when picked up from location
Valerie BAlex is amazing!
Michael PDouble check equipment before loaning it out. Tires needed air trailer lights needed work on them
Hoyt BJust keep doing what you are doing
CHARLES LExperience was great.
Randy BProfessional and courteous.
JOHN KNeed to fix issues with app, still not sure if pictures uploaded or not.
Alejandro MThe UHAUL APP SUCKS!!! I've tried to use this app several times over the last few months and it never works right to return equipment. Please fix it.
Michael ASales person very helpful 👍🏼
JOHN AIt was really hot in that store.
STACEY VThe system seemed to have some kind of glitch or there was not proper communication within dispatch and the pick up/drop off locations. I confused on what to
vincent MHad to get a last min truck the following day and was well taken care of to make sure I had something to use for a small time frame. Will be my go to for any truck rental options
Edward HTrailer license plate was only partly attached. One side was broken. There were small pieces of cement in the trailer. No major issues, just not as well kept as usual.
Steven SIt was very easy. My van was ready and when I returned it later that night the area was well lit so I wasn't frightened. Thank you Uhaul for a memorable experience.
Elizabeth SUsed AAA. Rentals in the past always have what you need,and the staff is friendly and helpful.
RONALD LN/A
Billy JHave an air compressor on site. I let employee know I had a low front tire during initial inspection of truck. Addressed the low tire. He couldn’t help. Suggested I go and get tire Aires up. Not only did I have to pAy to air up the tire before I could start my full 2 days of moving, I was charged a road hazard charge. This should be waived since I had to take care of the problem MYSELF!
Jenifer MGreat experience at this location. The young man that helped me was very polite!!!
David LAs the attendant mentioned it’s a little noisy in reverse but other than that it was a good ride❤️ AC worked real well too!
David FVery helpful people
Susan GIt would be great to rent motorcycle trailers for one way moves instead of limiting them to be returned to the same location. Removing the restriction for online reservations to not exceed two days would also be better.
DEVON SGreat service and amazing staff! Highly recommend!
DAVID MGood morning. I noticed I am being charged for the 15' rate and my initial reservation that was confirmed was for the 10' truck. I was called by the uHaul rep and was advised that the 10' was no longer available and if the 15' would be ok. Any way this can be fixed? I spoke to Mr. Hernan and he made the adjustments, and it seems to have changed back to 15'.
Anthony BThe gentleman who assisted us was very pleasant and got us in and out. Would highly recommend this place for renting.
Connie bNothing. Everything went great. Will continue to rent at AAA.
JONATHAN SGreat service, friendly Brand new tires on trailer !!!!
patrick cA little difficult using app to return items.
BENNIE S2 times I have used this location and requested a utility dolly. Both times I never got it and the employees and manager did nothing to assist. Never using this location again.
Ryon LGreat location and excellent equipment! Entire staff was very professional and answered all my questions. Thank you all again and highly recommend to all my family and friends.
ANTHONY QGreat customer service and was quick to rent.
DAVID W