Comentarios del cliente para AAA Mini Storage of Staunton

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de AAA Mini Storage of Staunton

Grado total:

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Steve W. en

Grado:

Helpful personnel.

David S. en

Grado:

Location and staff were amazing. However. I lost my keys during my move and the Uhaul help line was horrendous. They sent me 1.5 hours away to a random person's HOME to get a key made for the uhaul. Made me pay for it though I bought insurance to cover such headaches. Put me in a dangerous situation crossing counties with no cell service. Will not be recommending uhaul again. Will try the best of my ability to find an alternative on my future moves.

Deborah D. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

There was a technical error in the online order. The representative at the pickup location, Jordan, was very friendly and helpful. These issues were beyond her control, but she kept working at it until we were able to finish my booking - over 30 minutes. She should be recognized for her excellent customer service. I was waiting with my two son's and I know she felt bad about the system not working. She ended up giving me a discount, which was much appreciated since this was an urgent move to bring an elderly parent into our home and expenses were tight.

Steve K. en

Grado:

El cliente no dejó un comentario.

Judith F. en

Grado:

Really convenient location in Staunton. The cargo van I rented was super clean, full of fuel, and it took less than 10 minutes the complete all the standard paperwork when I picked the van up. Very friendly woman helped me with the initial transaction and when I turned the van in at the end of the day. Overall, an excellent experience.

DOUGLAS ALLEN M. en

Grado:

We have been waiting on a refund for being overcharged another day when we had the truck back well before the 24 hours were done. Please do not use the Staunton, Virginia location for your moving needs. I am still trying to get our refund and it’s been over three weeks. Corporate has stated that they gave us a “cash refund.” I have called the 1-800 number and have been left on hold for hours as the customer service staff continues to shove me off. Today I had to discuss my contract with three different reps. I would just blow off the refund but now IT’S THE PRINCIPAL of the matter that I will continue to call until I get what I was overcharged!!

Cathie L. en

Grado:

Can't really think of anything. The whole process was smooth and pleasant from start to finish. We really appreciated the very accurate estimate of the cost.

Joel F. en

Grado:

This pickup process was fairly easy, although there were a lot of steps involved and it took longer than anticipated. The drop off of the vehicle was terrible. I was not provided the lock box key code during the drop off process for returning the key, nor was I told I would need to remember this code from the pickup process. The code was only provided during the web check in process. It is not emailed nor are you told you need to remember the code. I had to call in to Uhaul to get assistance for retrieving the code during pouring down rain. Not pleasant.

Benjamin B. en

Grado:

Excellent service here - great to be able to talk with a human in the office (unlike some Uhaul options around Staunton!). Van had under 2k miles and was in excellent shape.

Phillip K. en

Grado:

Nothing, the service was perfect !!! Very happy customer. Thank you for making it so easy to rent a U-Haul truck.

Ted T. en

Grado:

Keep up the good work :)

Anthony A. en

Grado:

El cliente no dejó un comentario.

charles W. en

Grado:

El cliente no dejó un comentario.

Jeryl H. en

Grado:

I dropped the vehicle off after hours, and called the location the next day. They were friendly and helpful, and there was no prob;ems with the vehicle or extra rental items. The after hours drop off website did not work. It would not open the window to take a picture of the odometer/gas gauge -- only a black nonfunctional screen. I called customer service, explanined the problem and was passed to another customer service rep that never answered the phone. I was on hold for 25 minutes and gave up about 730PM. I did call the drop off location the next day to be sure everything with them and the vehicle was satisfactory.

charles W. en

Grado:

El cliente no dejó un comentario.

Erin H. en

Grado:

Nothing, I had a great experience and Samantha was wonderful.

Kesha D. en

Grado:

Everything was great

BARBARA C. en

Grado:

El cliente no dejó un comentario.

Charles D. en

Grado:

El cliente no dejó un comentario.

Melissa G. en

Grado:

Clearly advertise the correct size of your trucks. A "20 foot" truck is actually 16.9 feet. Mom's attic isn't extra space, it's a fraction of the area you should get for a 20 foot truck. Never renting from UHaul again!! You will spend hours on the phone with customer service and get nowhere. Filed a dispute that was supposed to be resolved in 3 business days. 7 business days later, no one had looked at it. Absolutely terrible experience! Had to rent a second truck and take an extra day to move because of the smaller than advertised size of the truck.

Donald B. en

Grado:

El cliente no dejó un comentario.

Kirk D. en

Grado:

Samantha provided excellent customer service.

Richard G. en

Grado:

El cliente no dejó un comentario.

Terrence C. en

Grado:

El cliente no dejó un comentario.

Ernest S. en

Grado:

El cliente no dejó un comentario.

Heather D. en

Grado:

I was overcharged, and it's still not resolved. My card was charged DOUBLE what the true expense was. A part refund was issued, however I'm still being gouged! The manager should have called me and reached out instead of me having to calculate their overcharge and then having to try to call around to get my money owed to me. You trust these people with your credit card and they willy nilly charge your socks off!

YVETTE A. en

Grado:

El cliente no dejó un comentario.

Lisa G. en

Grado:

El cliente no dejó un comentario.

Blake J. en

Grado:

The truck smelled a little like cigarette smoke. Putting air fresheners in the trucks might help.