Matt and Diana went above and beyond. Was informed that the office was closing early due to the holiday but Diana said to call her and she would open the store just so we could pick up the truck. Traveling over 2200 miles it would have been nice to have cruise control. Truck was a little worn but in today's environment I guess you can't be choosey.Michael C.
Customer Reviews for AAA Mailbox LLC
(Distribuidor de U-Haul del vecindario)
Las Vegas, NV 89169
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SKYLUR P.
I think it's fine the way it is. Very professional and great customer service. Like saying goes don't try to fix something that is not broken.Jesus C.
Excellent service from the minute I walked in, I wish I remember the name of the lady that assisted me, she was extremely professional and helpful. Though it's a smaller location, I wouldn't hesitate to check in with them before going to any other location for future U-Haul rentalsDamien D.
El cliente no dejó un comentario.Laura M.
El cliente no dejó un comentario.Stephen A.
El cliente no dejó un comentario.Mauricio C.
El cliente no dejó un comentario.joy S.
El cliente no dejó un comentario.ISMAEL T.
El cliente no dejó un comentario.Lionel S.
Did not see any need for improvement. The two staff I had contact with were friendly and helpful.Crystal P.
The staff was friendly but the truck was dirty. There was a bottle of urine under the drivers seat and god knows what else in a bag, a biohazard I didn't appreciate having to deal with on an already stressful day. The right rear tire was low on pressure and they had no way to service it so I had to take it to another uhaul location which was down the road.Troy B.
El cliente no dejó un comentario.saeed N.
Both agentsPat Y.
They charged me the original price for my over mileage when it's only supposed to be .40 cents for additional miles I was supposed to pay 59.70 excluding taxesTATIANNA K.
The van was dirty inside and out, but I was not charged for it so it wasn't a big deal. The van it self was smooth driving and I did what a needed to do so thank youElizabeth F.
El cliente no dejó un comentario.terrance P.
El cliente no dejó un comentario.donald R.
Very nice, helpful, made it simple.Barry G.
Quick and nicecaroline P.
El cliente no dejó un comentario.Wade P.
Truck should be cleaned after every rentalTerry A.
Excellent serviceRichard M.
Shure adds uquick but i will agree to sales method for me..up front is my way Caue its more like under 100 buck for 24 hrs..BRAND NEW LIKE TRUCKS AS IT SHOULD COST REAL MONEY..(ther not lieing )Jeffery H.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Dawn R.
El cliente no dejó un comentario.James M.
Everything was excellent. Diana was so professional and made me feel like I made the right decision choosing Uhaul.Cassandra O.
The guy a u-haul kept mentioning â€œ don't steal my vanâ€. What the hell am I going to do with a u-haul van? Lol. It was like he was calling me a criminal.Now does he say that you all his customers or was it just me. No cool, not professional and l will not use that particular u-haul service ever again.Gamal R.
Nothing, everything was great!Brian S.
Mobile app was not allowing me to take pictures of the cab interior. The truck had very dirty floors and the cup holder was sticky, had splilled/ dried, dark beverage in it with lollipop sticks and other garbage. I took pictures for reference but couldn't get them in the app.Denise H.
El cliente no dejó un comentario.Scot M.
El cliente no dejó un comentario.Amanda C.
The gentleman that helped me at this location was excellent. Very knowledgeable and polite. Nice place to do business.Paul B.
nothing to improve, all good and i like it a lot,donald R.
El cliente no dejó un comentario.alan D.
I did not rent a dolly and yet I was charged for 1Pike N.
Supply dollies in small truckLonnie M.
El cliente no dejó un comentario.Gina S.
Fastest in and out door transaction in historyMatthew B.
El cliente no dejó un comentario.Ladanna T.
The people were friendly and curiouswanda R.
El cliente no dejó un comentario.Ben H.
Just wondering if you found any paperwork in the driver side or passenger side or behind the seats if so could you call my sister's number 725-266-2688lusero B.
Hello, it took an hour to rent the truck that I reserved ahead of time with the app. Many homeless in the area and walking in while I was waiting to rent the vehicle. Only one person managing the location. He was pleasant but overloaded with work and system issues to complete the transaction.Patrick C.
No comment, everything we're fineAldrin A.
Everything was great it was a easy and smooth process! Ana assisted me and she was so sweet and made the experience very nice i wouldnt change a thing!!Sheryl V.
El cliente no dejó un comentario.Trashawn G.
Ana has wonderful customer service skills. Ana is patient. Kind. Professional. Love renting from this location. It's easy peasy.Lisa G.
El cliente no dejó un comentario.michael H.
no drop box dropped key off after work snd it was like whatever to the lady .. non socialable it was very clean but cold..and ai dont mean chilly coldEileen Diane B.
El cliente no dejó un comentario.Alvin C.
I have not received the holding funds back to my account. Still shows pending and it's been days since the turn in. I want this resolved asap!Katherine A.
Soon as get a truckGopal G.
El cliente no dejó un comentario.Donald S.
Always use U-Haul for moving. Very nice company!Dmytro K.
Staff was friendly and helpful.Maria R.
Great serviceEddie H.
The service at this location was just excellent so I wouldn't change a thing just keep on doing what you're doing,... I am the actual renter of the truck Samuel Hannan,.. mr. Drew was merely the driver since I have no driver's licenseDonald D.
El cliente no dejó un comentario.Brent P.
The agent was very accommodating!Quarnesa M.
Rented 2 trucks within a week. Both trucks were handed to me with only 1/8 of gas. One of the trucks was so filthy inside, I couldn't believe it. I would be ashamed if I worked at UHaul to rent out a vehicle like that.NIKOLAUS G.
Was ok.thats it, not great. No other services here.gail M.
I was very disappointed after a after hours return of the vehicle received a email with additional charges that were changed to my card. Even though all teams of contract were met. I was charged a crazy gas fee even though truck was returned as given. I contacted the office to dispute charges and was told i would receive a call back and never didloraine V.
Provide a slot for key dropWanda R.
Anna, the customer service rep was kind, professional and very knowledgeable about your products. I felt confident using the u-haul truck & location!Joan G.
Great location and employeeBuchizya L.
Anna was amazing to work with!!April H.
El cliente no dejó un comentario.philip C.
El cliente no dejó un comentario.John Louie N.
The truck was quite dirty, especially in the cab. I would like to submit photos. There was a link texted to me to submit photos, but I only got an error every time I tried. Also, the truck size that I reserved was not available. They upgraded us, but then that meant worse gas mileage.Nathan F.
Very nice people! Matt and Allen were fantastic!!!Carla M.
Thanks Twain location u rock!!!Eisha P.
I did not choose this location it was 1 hour away from my original pick up spot which was inconvenient and more pricey on gas. However the worker was kind and helpful at the store and that was appreciated.Nicholas P.
I have had nothing but a great experience dealing with this location! Matt has always been very friendly and helpful!! I would recommend to anyone to rent from here!!!Brandon W.
So many issues came up and I expressed them to the operator before hand and they did not get anything I was saying if I had another way I would have I was so disappointed twice!Stephanie A.
El cliente no dejó un comentario.ED F.
The transmission is out, chugged gas even worse, cost me over a hundred and fifty bucks in 6 hours. Worst place ever!Dustin B.
No comments am very happy with your servicewesley R.
Excellent service, very nice peopleFrancisco B.
Matt is Super Hot and very nice and helpful. I would Definitely go backCrystal G.
The guy was awesomeStephen P.
Good serviceJho xyruz S.
El cliente no dejó un comentario.Logan G.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.Mike B.
Customer service of attendent on duty was very professional and helpful. The location could use an upgrade though.Mike B.
El cliente no dejó un comentario.Melvin G.
My wife and my father-in-law picked up the trailer. I scheduled the pick-up, only to be told that the agent 'did not have any idea what he was doing' and set something up incorrectly from what the phone representative spoke with me about. The base rate was $162, and we added 2-days to the trip, which brought the total to $202 that was charged to my father-in-law's credit card. He rung it up as though the actual rate was $202 (I clarified with phone representative before, and after pick-up of the $162 base rate) and then proceeded to tell my wife and father-in-law that it would be an additional $40 at drop-off should we keep it 2 more days. This was incorrect, and very poor customer service. Two more attempts were made to verify what I was told; that we would not be charged any more than $202. Upon drop off (which I called once again to ask if being 30-minutes late would not constitute another day; I was told it did not, just that if we dropped off after hours, we would be responsible for the trailer until it was processed the next morning). I then receive a bill receipt upon the following morning check-in for 3-days ($72 total extra) in over charges. I cannot believe a company our family has used so many times in the past could be so utterly careless. I expect this to be refunded to the credit card on file immediately.Darren M.
El cliente no dejó un comentario.Alika P.
Great staff. Very friendly and helpful.Michael B.
no key dropedwin R.
SATISFIED CUSTOMER. THANK YOU. THE CLERK IS VERY HELPFUL AND COURTEOUS!!!!Maria H.
El cliente no dejó un comentario.Josef M.
El cliente no dejó un comentario.Larry P.
El cliente no dejó un comentario.Thomas M.
The truck handled well in heavy city traffic. The 3-day bill including gas was $203.Jeff A.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Rodolfo F.
El cliente no dejó un comentario.GREG B.