Customer Reviews for AAA Mailbox LLC
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Did not see any need for improvement. The two staff I had contact with were friendly and helpful.

Clasificación:

2.0

The staff was friendly but the truck was dirty. There was a bottle of urine under the drivers seat and god knows what else in a bag, a biohazard I didn't appreciate having to deal with on an already stressful day. The right rear tire was low on pressure and they had no way to service it so I had to take it to another uhaul location which was down the road.

Clasificación:

5.0

Both agents

Clasificación:

2.0

They charged me the original price for my over mileage when it's only supposed to be .40 cents for additional miles I was supposed to pay 59.70 excluding taxes

Clasificación:

5.0

The van was dirty inside and out, but I was not charged for it so it wasn't a big deal. The van it self was smooth driving and I did what a needed to do so thank you

Clasificación:

5.0

Very nice, helpful, made it simple.

Clasificación:

5.0

Quick and nice

Clasificación:

5.0

Truck should be cleaned after every rental

Clasificación:

5.0

Excellent service

Clasificación:

5.0

Shure adds uquick but i will agree to sales method for me..up front is my way Caue its more like under 100 buck for 24 hrs..BRAND NEW LIKE TRUCKS AS IT SHOULD COST REAL MONEY..(ther not lieing )

Clasificación:

5.0

Everything was excellent. Diana was so professional and made me feel like I made the right decision choosing Uhaul.

Clasificación:

3.0

The guy a u-haul kept mentioning “ don't steal my van”. What the hell am I going to do with a u-haul van? Lol. It was like he was calling me a criminal.Now does he say that you all his customers or was it just me. No cool, not professional and l will not use that particular u-haul service ever again.

Clasificación:

5.0

Nothing, everything was great!

Clasificación:

5.0

Mobile app was not allowing me to take pictures of the cab interior. The truck had very dirty floors and the cup holder was sticky, had splilled/ dried, dark beverage in it with lollipop sticks and other garbage. I took pictures for reference but couldn't get them in the app.

Clasificación:

5.0

The gentleman that helped me at this location was excellent. Very knowledgeable and polite. Nice place to do business.

Clasificación:

5.0

nothing to improve, all good and i like it a lot,

Clasificación:

1.0

I did not rent a dolly and yet I was charged for 1

Clasificación:

5.0

Supply dollies in small truck

Clasificación:

5.0

Fastest in and out door transaction in history

Clasificación:

5.0

The people were friendly and curious

Clasificación:

5.0

Just wondering if you found any paperwork in the driver side or passenger side or behind the seats if so could you call my sister's number 725-266-2688

Clasificación:

1.0

Hello, it took an hour to rent the truck that I reserved ahead of time with the app. Many homeless in the area and walking in while I was waiting to rent the vehicle. Only one person managing the location. He was pleasant but overloaded with work and system issues to complete the transaction.

Clasificación:

5.0

No comment, everything we're fine

Clasificación:

5.0

Everything was great it was a easy and smooth process! Ana assisted me and she was so sweet and made the experience very nice i wouldnt change a thing!!

Clasificación:

4.0

Ana has wonderful customer service skills. Ana is patient. Kind. Professional. Love renting from this location. It's easy peasy.

Clasificación:

3.0

no drop box dropped key off after work snd it was like whatever to the lady .. non socialable it was very clean but cold..and ai dont mean chilly cold

Clasificación:

3.0

I have not received the holding funds back to my account. Still shows pending and it's been days since the turn in. I want this resolved asap!

Clasificación:

5.0

Soon as get a truck

Clasificación:

5.0

Always use U-Haul for moving. Very nice company!

Clasificación:

5.0

Staff was friendly and helpful.

Clasificación:

5.0

Great service

Clasificación:

4.0

The service at this location was just excellent so I wouldn't change a thing just keep on doing what you're doing,... I am the actual renter of the truck Samuel Hannan,.. mr. Drew was merely the driver since I have no driver's license

Clasificación:

5.0

The agent was very accommodating!

Clasificación:

3.0

Rented 2 trucks within a week. Both trucks were handed to me with only 1/8 of gas. One of the trucks was so filthy inside, I couldn't believe it. I would be ashamed if I worked at UHaul to rent out a vehicle like that.

Clasificación:

3.0

Was ok.thats it, not great. No other services here.

Clasificación:

1.0

I was very disappointed after a after hours return of the vehicle received a email with additional charges that were changed to my card. Even though all teams of contract were met. I was charged a crazy gas fee even though truck was returned as given. I contacted the office to dispute charges and was told i would receive a call back and never did

Clasificación:

3.0

Provide a slot for key drop

Clasificación:

5.0

Anna, the customer service rep was kind, professional and very knowledgeable about your products. I felt confident using the u-haul truck & location!

Clasificación:

5.0

Great location and employee

Clasificación:

4.0

Anna was amazing to work with!!

Clasificación:

3.0

The truck was quite dirty, especially in the cab. I would like to submit photos. There was a link texted to me to submit photos, but I only got an error every time I tried. Also, the truck size that I reserved was not available. They upgraded us, but then that meant worse gas mileage.

Clasificación:

4.0

Very nice people! Matt and Allen were fantastic!!!

Clasificación:

3.0

Thanks Twain location u rock!!!

Clasificación:

3.0

I did not choose this location it was 1 hour away from my original pick up spot which was inconvenient and more pricey on gas. However the worker was kind and helpful at the store and that was appreciated.

Clasificación:

5.0

I have had nothing but a great experience dealing with this location! Matt has always been very friendly and helpful!! I would recommend to anyone to rent from here!!!

Clasificación:

2.0

So many issues came up and I expressed them to the operator before hand and they did not get anything I was saying if I had another way I would have I was so disappointed twice!

Clasificación:

1.0

The transmission is out, chugged gas even worse, cost me over a hundred and fifty bucks in 6 hours. Worst place ever!

Clasificación:

5.0

No comments am very happy with your service

Clasificación:

5.0

Excellent service, very nice people

Clasificación:

5.0

Matt is Super Hot and very nice and helpful. I would Definitely go back

Clasificación:

5.0

The guy was awesome

Clasificación:

5.0

Good service

Clasificación:

3.0

Customer service of attendent on duty was very professional and helpful. The location could use an upgrade though.

Clasificación:

3.0

My wife and my father-in-law picked up the trailer. I scheduled the pick-up, only to be told that the agent 'did not have any idea what he was doing' and set something up incorrectly from what the phone representative spoke with me about. The base rate was $162, and we added 2-days to the trip, which brought the total to $202 that was charged to my father-in-law's credit card. He rung it up as though the actual rate was $202 (I clarified with phone representative before, and after pick-up of the $162 base rate) and then proceeded to tell my wife and father-in-law that it would be an additional $40 at drop-off should we keep it 2 more days. This was incorrect, and very poor customer service. Two more attempts were made to verify what I was told; that we would not be charged any more than $202. Upon drop off (which I called once again to ask if being 30-minutes late would not constitute another day; I was told it did not, just that if we dropped off after hours, we would be responsible for the trailer until it was processed the next morning). I then receive a bill receipt upon the following morning check-in for 3-days ($72 total extra) in over charges. I cannot believe a company our family has used so many times in the past could be so utterly careless. I expect this to be refunded to the credit card on file immediately.

Clasificación:

5.0

Great staff. Very friendly and helpful.

Clasificación:

1.0

no key drop

Clasificación:

5.0

SATISFIED CUSTOMER. THANK YOU. THE CLERK IS VERY HELPFUL AND COURTEOUS!!!!

Clasificación:

5.0

The truck handled well in heavy city traffic. The 3-day bill including gas was $203.

Clasificación:

5.0

nothing

Clasificación:

5.0

Very helpful sales rep, friendly, made sure we got all we needed.