Customer Reviews for AAA Lock & Key Inc
(Distribuidor de U-Haul del vecindario)

173 comentarios

1730 Waukegan Rd   Glenview, IL 60025

(224) 616-5542

Horarios de la ubicación

  • Lunes - Viernes:
    8:30 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Sábado:
    9 a. m. - 12  p. m.
  • Domingo:
    Cerrado
Horario especial
  • 6/28/2022: cerrado
  • 6/30/2022: cerrado
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(224) 616-5542

1730 Waukegan Rd
Glenview, IL 60025

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    8:30 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Sábado:
    9 a. m. - 12  p. m.
  • Domingo:
    Cerrado
Horario especial
  • 6/28/2022: cerrado
  • 6/30/2022: cerrado
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

My reservation was completely screwed up. I was originally placed at a location that was 10 mins from my house and then I was called saying my equipment was not available there and I would need to go to a location 30 mins from me and that it was a self service location. I was using the app to pick up my truck my reservation was from 8am to 2 and I was only allowed to see the reservation on the app and not the option to pick up my truck. I was stuck waiting for a representative for over an hour until I could reach a representative. And then they had to manually change my reservation to 10 and this delayed my move 2 hours and I was charged by my condo association for this. I'm extremely unhappy by my experience

Jessica J. 
Clasificación:
3.0

Checkin-in online was a little confusing but overall the experience was fine

Tania P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edyta L. 
Clasificación:
5.0

Easy to work with

GERALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

The morning of my move, I arrived to the location early to retrieve my rented truck; however, the 24/7 option was not working. My account was unable to access the “Pick Up My Truck” option. I sat in the parking lot for over 2 hours attempting to gain access via my account so I could begin my move. I was approached by other customers who were experiencing the same issues. The inability to gain access to my account and vehicle, set my entire moving experience back 3 hours. I had people willing to help and it negatively impacted my schedule and pushed my vehicle return time from 5pm to nearly to 12am - solely because I lost the scheduled assistance I had arranged.

Mikki J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

No fault of the location but the mobile app needs help. I wasn't able to get the photo verification to work. It took close to an hour to finally get the key for the van. It never verified my husband's photo. The same issue happened on the return. The photo for the mileage wouldn't work. Ultimately we lost 2 hours of the use of the van working through these issues. The customer service person was unable to help us since she has never used the app. Not sure I would recommend trying to rent through the app.

Kim H. 
Clasificación:
5.0

Friendly, quick and efficient service from the sales rep. Top notch!

William V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
2.0

At pick-up, I was told to call the location where I wanted to return the truck to arrange for the return. The man from this location was incredibly rude and even yelled at me over the phone for asking basic questions about the procedure. I have never been so poorly treated before and I had to hang up on him because of how he was speaking to me. Additionally, there was no clear place to leave the keys so that took some time for me to figure out. Lastly, the contactless process through the app was horrendous. I was trying to complete all the steps but if my phone auto locked as I was trying to complete the next step, I had to start all over because it would stop working. The process was further upsetting and frustrating by the fact that I was doing this in 17 degree weather. Improvements in the app are a necessity.

STEPHANIE KATHLE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
5.0

I stopped in on the day before while the shop was opened (great locksmith shop - they had previously done some nice work for me) and they walked me through the self pick up process. Pick up was a breeze - I was driving the truck away before I would have even had a chance to talk to someone if I had to stand in line. Pads I rented were in the truck. Drop off was just as simple. Great experience.

Stephen K. 
Clasificación:
1.0

Everything

JASON H. 
Clasificación:
5.0

Convenient location and always a pleasant experience. The truck met my expectations and was larger than expected.

Sarah M. 
Clasificación:
3.0

The online check in/check out process is not good.

Evan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Great location. Quick service and nice people.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M. 
Clasificación:
3.0

Again, the mobile app did not work. The location was closed and I had to call cust. service @ U-haul and wait 39 min for customer service. All was ok in the end, but again, frustrating that an app designed to make things easy did not make things easy at ALL. Stressful all around.

Sandy S. 
Clasificación:
5.0

Daren is GREAT!

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH T. 
Clasificación:
3.0

I had never picked up a vehicle from somewhere other than a UHAUL facility where there were Uhaul employees. The checkout procedure took me forever, as every step of the way I encountered issues. It took me like 45 minutes to drive off the lot.

JENIFER I. 
Clasificación:
1.0

Pickup was a disaster. Had to enter my drivers license information repeatedly and rely on third party contacts to answer their phone when random number called. Moving blankets were charged but not provided so paid for nothing there. Overall, would not use Uhaul due to pickup process.

Danielle G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramesh D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K. 
Clasificación:
5.0

Smooth drop off

John S. 
Clasificación:
3.0

Vehicle shakes considerably over 50 mph!

Carl M. 
Clasificación:
5.0

Both ends of the move were great. I might even be getting some money back because I returned the trailer the same day

George G. 
Clasificación:
5.0

Great customer service! Thanks!

TIM P. 
Clasificación:
2.0

The equipment was old, peeling cracked paint, dingy, rusty

Ellen C. 
Clasificación:
1.0

I have rented trucks for this location before, all went well. This time, I was given a truck that did not start! I lost my whole day because we had to jump start this truck. After 1 move we planned, I returned the truck within 2 hours. I really deserve a FULL CREDIT for this inconvenience.

Kari M. 
Clasificación:
3.0

Mobile checkin needs work. Posted a few questions for agents that never responded. Timing on approval is unknown and no information provided to users on progress.

Jonathan D. 
Clasificación:
5.0

The truck's gas gauge was broken so I had to fill it up twice. This isn't an issue with the location, it's an UHaul issue. Otherwise, all was good.

SHANNON J. 
Clasificación:
5.0

The key would not turn to start the truck. Tried stepping on the brake, pulling the handle on the steering column, wiggling the steering wheel, pulling the key slightly out, opening the doors, locking and unlocking the doors, turning off the A/C and various combinations of all of the above. When it finally turned, I had no idea what combination was responsible. Twice, I left the truck running, while loading and unloading, because, I did not have time to deal with fighting the starting operation.

BIFF T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

Continuing to protect your customers with at least masks would be wonderful. Unfortunately, this far into the pandemic, those who are immunocompromised need to be out and about a bit as well.

ELIZABETH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH G. 
Clasificación:
5.0

I was very pleased with the friendly and efficient service here!

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL R. 
Clasificación:
5.0

EASY TO DO BUSINESS WITH ROGER AND AAA

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen G. 
Clasificación:
4.0

Most of the online check in process came after needing to be at the location, which seems to negate the purpose of early check in.

Bill A. 
Clasificación:
3.0

We had a very good experience except for the long wait for help the day we picked up the truck. Everything we needed was provided.

CHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
2.0

Get the app working or the site working so I don't have to wait for the Uhaul person to give me the keys. Uhaul had not been sweep clean from the previous user. Had to sweep their mess to possibly avoid extra fees.

DANNY K. 
Clasificación:
5.0

Not anything to recommend for this location. As an IT developer, I'm impressed and encouraged to see companies deploying applications that help their customers be efficient. The 24/7 concept is wonderful, though not without it's challenges. The directions were clear and interface well thought out. Here's where I stumbled (not the fault of the app), and I'm an IT guy: (1) Chrome browser I was using on my Android 8 LG never asked to allow location permission and it took an extra 20 mins to decide that maybe the GPS wasn't the issue, perhaps the browser. Changing to Firefox solved the issue (2) Trying to scan the barcode, to verify my location, didn't work mainly because the lighting was poor, and I couldn't get the flash to work when the 24/7 app used the camera to take a pictured (3) During the check-in process, I was asked to take a pictured of my driver's license, something I had already done a few days before when initially renting the truck. Interestingly, in my U-Haul account, there is not provision (that I could find) where I could add or update my driver's license pics Great job! Tho I never needed additional U-Haul assistance when renting from U-Haul, these mobile app capabilities are most helpful to those "less inclined" non-IT people.

John M. 
Clasificación:
2.0

Tried to use 24/7 share pick up to pick truck up before location opened but couldn't even tho that's what I ordered, then had to come back an hour and a half later just to wait 20 mins for them to show up late, just to find out they didn't have my truck had to get another one.

Sara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

Good friendly service.

WILLIAM G. 
Clasificación:
5.0

I have not complaints..Uhaul fabulous as usual...The truck was spotless..online pickup was a breeze..

Jeannette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emil W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

AAA Lock & Key is the best U-Haul place I've ever used. I will continue to recommend them to others.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
3.0

Easy and convenient. Location is easy enough to find, but parking lot loaded with huge potholes and counter agent seemed slightly annoyed to have to help me. Adjusting rental on line was super easy and fast. Return easy as well using the app.

Evan L. 
Clasificación:
5.0

AAA offers great, personalized service.

RICHARD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
1.0

Nobody at the location could help us figure out the lockbox system. it seemed like the people in the store could not be bothered helping us. They kept saying "we are a lock company not a UHaul store".

lisa P. 
Clasificación:
4.0

N/a

ARTUR K. 
Clasificación:
5.0

The guy at the shop was terrific. He did his best to make it efficient and was concerned about my satisfaction Well done

ROBERT S. 
Clasificación:
5.0

Great, smoothness process

Christopher G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fabio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
3.0

the online pickup was, at best, difficult and time consuming.

Thomas T. 
Clasificación:
4.0

Very convenient to rent a van when authorized location was closed. Online and mobile process was excellent.

Sunil C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

Very friendly and helpful!

CAROLINE L. 
Clasificación:
5.0

Truck was prefect for our move. Easy to pickup and drop off. No unexpected charges! Will use U haul trucks again.

Edward M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tadd C. 
Clasificación:
1.0

The internet connection was so weak we had problems with static. It took us 6-7 hours to get the key with several staff on the phone. The number of steps to get the truck were laborous for a novice sending information in and instructions were not clear. We had people waiting on us to pick up furniture and we were from out of state. The entire ordeal was a nightmare. I had a worker that also had to be compensated. This rental trip was the worst I ever experienced with u-haul in 50 years of using your services. I hope I never have to use the lock box services again.

jerry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren H. 
Clasificación:
4.0

Too many personal reference checks. Government issued photo ID, excepted credit card payment, and one reference should suffice. There was also pet hair on both of the seats in the main cabin. I would suggest not just cleaning out the back of the truck but vacuuming the upholstery with a bit more frequency.

Mark D. 
Clasificación:
2.0

I rented this same equipment for an identical move back in August. I don't understand why the pricing on these two trips was different. This move cost significantly more, and for an older and less efficient vehicle. This one also came with some damage that apparently compromised the water tightness of the cargo area, and since I needed the truck that day and they had no others I had no choice but to accept. Fortunately we didn't get any rain on the move. There is no signage on this location, and for pickup I actually went to another UHaul location a few miles south and on the same street, the one where I rented in August, thinking that was the place. When I finally found this location I learned the truck would not have the furniture dolly that I had requested in my reservation. Instead the truck came with a large package of furniture pads, which I didn't need and which took up a fair chunk of space in the truck. Lastly, the fact that the shop was not open on Saturday morning, when I returned the vehicle, meant that I had to spend a fair amount of my time checking the vehicle in so as to avoid a threatened $20 charge to have the check-in done by the location itself. I didn't appreciate that.

Michael W. 
Clasificación:
5.0

Broken glass was all over the unit and ramp which injured us. We cleaned up but was frustrated that other user left it in this condition.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZINOVIY Z. 
Clasificación:
5.0

Nice customer service

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
No se han enviado comentarios para esta ubicación.

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