Customer Reviews for AZ Storage Centers
(U-Haul Neighborhood Dealer)

145 reviews

18211 W McDowell Rd   Goodyear, AZ 85395

(623) 853-2112

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(623) 853-2112

18211 W McDowell Rd
Goodyear, AZ 85395

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SUSAN SNOW 
Rating:
5.0

Great staff.

Paul Felstein 
Rating:
3.0

Truck was dirty. Associate did not explain things thoroughly, just told me to go to the app. 3 dealers tried to give me a different size than reserved. I had to do a lot of extra phone work.

J Kathryn Nunn 
Rating:
5.0

She was extremely helpful and courteous. I would go back here anytime. Wish there were more like her who took pride in their job. Kudos!!!

Cheryl Brunelle 
Rating:
5.0

Customer did not leave a comment.

Johnny Martinez 
Rating:
5.0

Friendly atmosphere, representatives are very welcoming.

ALGASSIMOU BARRY 
Rating:
4.0

Nothing

Fernando Madrid 
Rating:
3.0

Folks in the office were great, however no easy parking once off the street. This the "average" rating. When you pull off the street there is nowhere to go or turn around for the average driver. I was able to back it into a tight spot, but someone who does not drive trucks, would have been able to maneuver the unit and possibly struck or hit another car or keypad.

Phil Ringer 
Rating:
5.0

Customer did not leave a comment.

Dennis Feagles 
Rating:
5.0

Customer did not leave a comment.

Mohamad Srowjy 
Rating:
5.0

Customer did not leave a comment.

Mike Brewer 
Rating:
5.0

Customer did not leave a comment.

Rafael Flores Cabrera 
Rating:
5.0

Customer did not leave a comment.

Morgan Carlson 
Rating:
5.0

Customer did not leave a comment.

Calvin Williams 
Rating:
5.0

Nothing

Trina Hardy 
Rating:
5.0

Customer did not leave a comment.

Francisco M Saldana 
Rating:
4.0

The vehicle ran fine but so dirty! Hadn’t been washed or front end cleaned out.

Steven Gehrts 
Rating:
5.0

Customer did not leave a comment.

Tobias Hoefl 
Rating:
5.0

Customer did not leave a comment.

JORGE BARRAGAN 
Rating:
3.0

Facility was closed at time of drop off

William Cochrane 
Rating:
3.0

Customer did not leave a comment.

Barbra Crail 
Rating:
5.0

Customer did not leave a comment.

THOMAS DONAHUE 
Rating:
5.0

The Uhaul app is terrible and did not allow me to return the trailer after hours. Had to call in.

Albert Femiak 
Rating:
5.0

Thank you for making us feel right at home, Way To Go U-Haul.👍🏾

Eugene Booker 
Rating:
5.0

Customer did not leave a comment.

James Wambold 
Rating:
5.0

Nothing, customer service was excellent.

Pamela Leeming 
Rating:
1.0

The rental was disgusting, dirty and had a horrible smell. I was unable to complete my move because of the smell.

Naddia Adame 
Rating:
5.0

Very friendly and helpful morning staff

Brian Lawton 
Rating:
5.0

Customer did not leave a comment.

robert fowler 
Rating:
5.0

Thank you.

Francine Garcia 
Rating:
5.0

The service is great

doroteo gonzalez 
Rating:
5.0

The only complaint I have is that the moving blankets I ordered were not in the rental so I had to go to a different location to pick them up. Luckily it was close by.

MARSHALL RAY 
Rating:
5.0

No recommendations to improve service. Everything went as advertised, easy pickup and return of equipment. Friendly service and equipment was in good shape and ready to go.

Gary Shoman 
Rating:
5.0

Great service. Friendly attitude.

Brett Elmore 
Rating:
5.0

Customer did not leave a comment.

Scott Smart 
Rating:
3.0

You changed the pickup location and didn’t flag it in the email confirmation. I had already checked in and scanned my ID but they made me do it again. The price at pickup was about $100 more than the quote.

LOUIS Bowyer 
Rating:
5.0

Customer did not leave a comment.

Karyn Kelsey 
Rating:
4.0

Customer did not leave a comment.

WILLIAM SPIEGLER 
Rating:
5.0

Good sense of humor. Very pleasant to work with!

Joseph Conte 
Rating:
4.0

Customer did not leave a comment.

Jordan Wyman 
Rating:
5.0

Customer did not leave a comment.

Ralph Espinoza 
Rating:
5.0

Excellent service

FULGENCIO VASQUEZ 
Rating:
5.0

Customer did not leave a comment.

JAMES ROEMER 
Rating:
4.0

Truck was dirty, but they cleaned it when I was there. No appliance dolly available. I had to go to another uhaul location to get one.

Christian hagberg 
Rating:
4.0

I was told the truck was brand new but it had garbage and peanuts all over the floor, it wreaked of cigarette smoke and had cigarette ashes in the cup holders. I understand that other people use these, but can they. It be cleaned before the next renter?

Natalie Boyd 
Rating:
5.0

Front desk was extremely professional and very kind. Definitely makes for an inviting atmosphere!

David McAlister 
Rating:
4.0

Customer did not leave a comment.

Kristine Regalado 
Rating:
2.0

It smelled like spoiled food in the office.

Steve Wipprecht 
Rating:
1.0

Although the people at this location were very nice, i had a bad experience not 2 miles from the location when the trailer popped off my hitch due to a dip in the road causing some pretty bad damage to my spare tire rim ( jeep wrangler ) I have rented from Uhaul many times over the last couple years and drive with a trailer every day for work and have never had 1 just fly off the hitch like it did today. Hoping the insurance they provided can assist me with the damages.

MICHAEL KNEEPKENS 
Rating:
5.0

Customer did not leave a comment.

Carl Jarvis 
Rating:
5.0

Customer did not leave a comment.

Ron Decker 
Rating:
5.0

Awesome awesome customer service by all the personnel. I would rent from this location again. I feel it has a trust factor of a 100.

Cindy Ohana 
Rating:
5.0

Everything was great

Robert Coleman 
Rating:
5.0

Office staff were extremely courteous and easy to work with.

Sally Maly 
Rating:
5.0

I appreciate the smooth transition, politeness, and willingness to help. Thanks!

Mahlon Hall 
Rating:
4.0

Customer did not leave a comment.

John Clemens 
Rating:
4.0

Oil light was on so making sure Truck is in good driving condition

Ryan Rios 
Rating:
1.0

I had made booked the units 2 weeks in advanced for 5AM pick up. I get to the location trying to do the pick up and wasn’t able too. I was on the phone with UHUAL trying to figure out what happened and no one could tell me. Finally after talking to about 9 different people they told me that the location forgot to set it up. Wasted almost 3 hrs and finally got the truck.

Lasaro FernandezPrado 
Rating:
5.0

Very accommodating !.

Merrie Jo Chamberlain 
Rating:
5.0

Awesome ! We didn’t complain at all. Give u 5 Stars

Jerry Picun 
Rating:
5.0

Nothing the customer service 10/10.

Matthew Austin 
Rating:
5.0

Customer did not leave a comment.

David Hunter 
Rating:
5.0

Customer did not leave a comment.

Christine Ball 
Rating:
5.0

Customer did not leave a comment.

Luis Talavera 
Rating:
4.0

Customer did not leave a comment.

Vince Nardone 
Rating:
3.0

I was not pleased with my overall U-Haul moving experience. I made my original reservation in mid-April for a 15 foot truck. Our move was scheduled for July 9 and we were to pick up the truck on the 8th from the Citrus Road location in Goodyear. On the 3rd of July I started to receive texts from U-Haul asking me to tow loaded trailers to various locations in the US southwest, for which I would be paid $250. Within 3 hours of opting out of those texts, I received a call informing me that my new pickup location would be at AZ Storage Center on McDowell Rd., and that there were no 15' trucks available. Since I didn't have a choice, I went to pick up the truck at that location on the 8th. When I arrived, the lady working there was very professional and courteous (probably the only nice part of this whole ordeal) and got me out relatively quickly. Unfortunately, the supplies that I had pre-ordered (and paid for) for the move were at the Citrus Rd location, so I had to go back there to pick up my supplies. There were several employees working inside who seemed to be just relaxing and doing nothing (the ones not with customers) and the young man who helped me was pleasant enough, but he put all of my supplies in one area of the store and just told me I could take them from there. I saw a cart in a different part of the store and asked if I could use it and was informed that I could. He should have taken the initiative to offer the cart to me when he first started stacking up my supplies. Overall, I was not happy with this part of my U-Haul experience as the places I was taking the truck to did not have a lot of space for larger trucks.

Gavin Struthers 
Rating:
4.0

Customer did not leave a comment.

KATHY LEACH 
Rating:
5.0

Helpful and understanding Staff and good location for me and what I needed. Thanks.

DAVID KELLOGG 
Rating:
5.0

Customer did not leave a comment.

Takevious Fleming 
Rating:
5.0

All was well and ended well. I will be back soon.

DAVID KELLOGG 
Rating:
5.0

Customer did not leave a comment.

Rob Reid 
Rating:
5.0

Customer did not leave a comment.

Ashly BANKS 
Rating:
5.0

The young lady who helped us was fantastic

Thomas Carpenter 
Rating:
5.0

Customer did not leave a comment.

Rodney Wallace 
Rating:
2.0

Truck was nasty

Renee Ussery 
Rating:
5.0

Customer did not leave a comment.

MARTIN PERSIJN 
Rating:
5.0

Best location to rent a uhaul I have ever used… keep up the good work.

Michael Alquist 
Rating:
5.0

Customer service at this location is the best period!!

Michael Alquist 
Rating:
5.0

Ashley was great. Friendly and got me set up and on my way with no hassles.

Michael Alquist 
Rating:
2.0

have to park in the street, drop box was located across the office away from front entrance.

Dexter Marinas 
Rating:
5.0

Customer did not leave a comment.

ANDREA BRUCATO 
Rating:
5.0

Customer did not leave a comment.

JOSH MCKINLEY 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Duncan 
Rating:
3.0

No one in office Closed till 2

ELEANOR ORTEGA 
Rating:
3.0

Customer did not leave a comment.

CURTIS JOHNSON 
Rating:
5.0

Everything was perfect! Ashley knew the anawer to any questions i had and her personality made my rental experience enjoyable!

MARTIN PERSIJN 
Rating:
5.0

The woman at the help desk was very nice. I would be a little happier if there was more than 1/4 tank of gas in the tank.

Timothy Shafer 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER FONTILLA 
Rating:
3.0

I had to go to a different location to pick-up the vehicle. I was disappointed you did not accept a check for the trip.

EDWIN HOLLEY 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SPISAK 
Rating:
5.0

The lady in the office was exceptional her customer service and professionalism went above and beyond expectations. We rented our truck for 5 days she made our moving experience worth while. We appreciate the great customer service. Thank you.

Jasmine Franklin 
Rating:
5.0

I don't have a bad thing to say so 5 stars for you guys.:-))

Alan Bauman 
Rating:
5.0

Customer did not leave a comment.

JASON DAVISON 
Rating:
4.0

I rented a trailer 6x12 with a ramp but the ramp opening was smaller than the trailer so I couldn't load up my rig, so I took it back about an hour later and got charge for the whole day

OSCAR CORTEZ 
Rating:
5.0

Nothing. Sylvia was excellent and very helpful.

ERIN BLOMSTRAND 
Rating:
5.0

Customer did not leave a comment.

Nicole Faulkinbury 
Rating:
4.0

Customer did not leave a comment.

Edward Szeremet 
Rating:
1.0

They didn’t call to confirm then tried to cancel our appointment for being 10 minutes late, the lady was rude, then we were told we were only allowed to keep it until 4:15 when we’d booked for the whole day and then when we got there at 4:15 there was no one there to even take the truck. This location needs some serious help with customer service and I was highly disappointed. Because I couldn’t keep the truck the 8 hours I booked I had to book a second day which I think is a money grabbing move by uhaul and a pretty dishonest business practice.

KEVIN SCOTT 
Rating:
5.0

Customer did not leave a comment.

ADAM LOOSE 
Rating:
5.0

Awesome

MATTHEW PERRY 
No reviews have been submitted for this location.

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