Customer Reviews for AZ Shipping & Printing
(U-Haul Neighborhood Dealer)

Rating:

5.0

expensive

Rating:

5.0

Excellent customer serve from AZ Printing and Shipping!! The neighborhood rental location concept is a good one. I Will use the service more often in the future!

Rating:

4.0

Friendly servant

Rating:

5.0

The truck was fine, clean & reliable. Rebecca, though, was/is fantastic! She understood my complicated situation and went above and beyond to help find additional resources. Her store is just down the street, so I will definitely be stopping in. More importantly, I am sharing this 5-star info with friends and family. Well done!!

Rating:

5.0

I like the great customer service I received from the staff at this location. Just keep it up. We the customer will be fine. Vehicles was clean. There were no odors, etc.

Rating:

5.0

The people helping me were excellent! Thoughtful, appropriate, and easy to work with.

Rating:

5.0

Employee was very helpful and got my rental done in a timely manner. Thank you keep up the great work.

Rating:

3.0

Reserved 2 Dollies and they did not have one making our moving more difficult. They gave us a large one that is for appliances. This did not work well for boxes. We did not have any large appliances. We needed 3 Dollies as we reserved.

Rating:

1.0

They charged me twice on the same day because they didn’t change the code for the key pickup, someone stole the vehicle, then they charged me $100+ for that person’s 38 mile joy ride.

Rating:

3.0

Transmission is going out passenger door is junk, and no public toilet for customers.

Rating:

5.0

I originally made a reservation to pick up a truck at Michael Todd’s Treasures on 7th Ave. My reservation was confirmed via email. When I went to pick up the truck the man that works there looked very confused & told me he didn’t have any trucks. Az Printing & Shipping saved the day. This could have easily gone the other way & been a disaster so get your act together u-Haul!0

Rating:

5.0

Thank you for one of the easiest U-Haul renting experiences I’ve had.

Rating:

5.0

Sales woman was great. She made the place.

Rating:

5.0

The girl was closing when I arrived, but helped me anyway.

Rating:

1.0

I was having trouble with the lock box, the worker was very unhelpful and dismissive. It took 45 minutes to get the keys even though it said the car was already dispatched so i lost so much time. Never will be renting.

Rating:

3.0

The rental location charged me for gas even though I returned the truck with the exact amount of gas it had at the time of rental. It was a hair under 1/2 a tank when I received the vehicle and I returned it with the same. The receipt said it was returned with 3/8 of a tank which is totally false. I even took a picture of the gas level and the mileage before returning the vehicle as I suspected this could be an area ripe for ripping off a customer. Unfortunately, I was correct. I’m happy to share the photo if desired.

Rating:

2.0

The truck was not parked out front of the business as indicated in the reservation, but rather in a side street next to the parking lot. Lucky I happened to see it coming in otherwise I’d have had no idea where it was. Additionally someone spilled coffee all over the dashboard and it wasn’t cleaned up and the dust was thick in the cabin I don’t think anyone has cleaned it in a while.

Rating:

1.0

They charged me $125 for a small chip they claim I did. I only traveled very shortly and I guarantee I did not make that chip it was already there when I picked it up. Not fair I should pay for something I didn’t do

Rating:

5.0

Very helpful and friendly staff. Would highly recommend.

Rating:

5.0

Excellent service, thank you.

Rating:

5.0

Rebecca is AWESOME.. GIVE HER A RAISE

Rating:

5.0

Really friendly and quick staff!

Rating:

4.0

good communication

Rating:

2.0

I already booked a storage space online, and once I arrived they said yes we can see your name but we are overbooked. So I don’t recommend it at all

Rating:

5.0

There was nothing I've seen that can improve the service. The team at this location was very professional and patient. The pick and drop off experience was awesome. Thanks Rebecca

Rating:

5.0

The location was great. Only area for improvement is in the truck cab itself. The cab had zero insulation on the back fiberglass wall which made the ride incredibly loud. This would not have been a problem for an in-town move, but as we used it for 3,000 miles of cross country driving, it was deafening. Would not use this cab design for a similar drive again in the future.

Rating:

5.0

Great customer service!

Rating:

5.0

This was an easy and good experience!

Rating:

2.0

office needs a bigger sigh/ a more noticeable sigh/ and they don't tell you over the phone of the hidden charges. so when you go pick up the truck you don't pay the amount you were told from the phone. So get ready for a surprise of more money to finalize amount for your rental equipment

Rating:

2.0

I Felt taker Advantage of,Because I was not informer of dans closed,And was told that I was give two more dans bécasse they though I needed them,I Felton over charged

Rating:

1.0

Horrible experience was supposed to pick up at 545 didn’t even get my truck till 7 ish - 8 Truck wasn’t in a good condition at all dolly wasn’t In my truck I had to carry most of my heavy items fell and hurt my self first time renting from U-Haul and last time

Rating:

4.0

Very friendly and helpful.

Rating:

2.0

Clean truck (it was disgusting), equipment rusty, itemized receipt.(unexplained total was higher).

Rating:

5.0

Very pleasant to deal with and will use them again.

Rating:

5.0

Thank You, you all were very friendly.

Rating:

5.0

I recommend this location to everyone interested in U-Haul rentals, shipping services and products. Anything to make your move a breeze. The owner Freddie went above and beyond for my situation. He was very accommodating and professional. I will only go to this location moving forward because of my awesome experience.

Rating:

4.0

Customer service is amazing and very friendly.

Rating:

5.0

No improvements needed that I see the facility is courteous and answered all my questions

Rating:

5.0

Another wonderful lady helped us while we delivered the UHaul. She was very pleasant and quick with the paperwork. Great experience.

Rating:

5.0

Owner and staff were awesome, fast, and helpful. 10 out of 10

Rating:

5.0

Nothing, Freddy was fabulous. We were in a jam and he turned a negative into a positive. Professional, fast and compassionate.

Rating:

5.0

Extremely accommodating as the weather had created a delay..

Rating:

3.0

Much higher cost per mile than any other Uhaul location I’ve ever rented from. Average .89. They charge $1.09 per mile. Be aware of the hidden charges. I’ve never had to pay $20 extra to use an after hours drop box, and I rented from 10:30-6:00 same day. I won’t be renting from this location ever again.

Rating:

3.0

They gave me a truck that was on empty. Also the truck sounded like it needed engine work. Dirty flooring. Also difficult return. I tried to close out on my iPhone but kept telling me to double check my return location. Never gave me an opportunity to take a photo or write down the return mileage. Instead was charged 19.00 extra.

Rating:

3.0

Had to pay an extra $110.50 on top of the $145.00 for my rental due to no trucks over 15’ being available. That was painful on top of the expensive move we just had to complete, school supply money gone from my debit card because of availability which was out of my control.

Rating:

5.0

I found nothing wrong with your service I would recommend your place to anybody thank you

Rating:

5.0

The only negative is not having the appliance dolly reserved. Typically equipment reserved is inside the truck. We didn't have it causing injury to one of us lifting. But customer service friendly

Rating:

3.0

Everything was good even though people on the phone was very helpful and patient with me I gladly appreciate y'all but the prices was a little hot for a 24-hour rental

Rating:

1.0

Truck was not clean. I took pictures and uploaded to the website prior to starting my trip. After my trip, I noticed I was charged $25 for a cleaning fee

Rating:

2.0

The van had a cracked windshield. Which made driving the van dangerous. the morning I was planning to return the van it woold not stat I had to call u-haul roadside assistance. That process took from 9:30am until 2:30pm. And u haul still charged me for the day ! What a crock.

Rating:

3.0

The truck looked like it just got out of a bug storm. The window shield was full of splattered bugs and the front of the truck was also a mess. Other than that, the 15 foot truck with around 84,000 miles on it performed great.