Customer Reviews for AJ Pizza & Cheese Steak
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

Location was fine. Owners of pizza place was very helpful. App was glitchy. She called Uhaul owner for assistance. Overall- truck was fine. Ran fine. No issues. The inside was not the cleanest nor did it smell the best. It smelled like someone smoked a cigar or a bunch of cigarettes prior to my reservation. Mud was inside. The check out asks for your opinion of the truck. But if you say it smells and does it need to be cleaned for the next customer, it charges you a cleaning fee. Thats wrong. I shouldn't be charged a cleaning fee for something I didn't do. I am merely reporting it. Next, I was charged for mileage I went approximately 5 miles I was charged I believe 9 miles. Mileage is not accurate from the system setting it before. No one is there to assit with the rental. Lastly, the doggone lock box#6 is horrible. It took three of us to open the lock. Turning to the combo is stuff,but actually opening the lock was way to hard. Its almost like it is glued or rusted close. The process was enough for me to not to use Uhaul for my actual move.

Rating:

1.0

I was suppose to go to Columbia pike. This location was difficult to check in. Do not send senior there. It took an hour to get the key. You also charged me for that hell!

Rating:

3.0

The app was horrible and didn't recognize that I was at the location in the truck. Had to use a friend's phone

Rating:

2.0

The checkout process was a huge pain in my side. I expected the point of mobile checkout was meant to be seamless and quick, but it was more time consuming and invasive. Definitely wont be doing this again.

Rating:

3.0

Getting the uhaul was difficult due to the mobile site kicking me out multiple times.

Rating:

3.0

Who ever rented the truck before left a box of fish in the back and the truck was smelling bad. Also, the dolly was not secured in the back. I informed the person in the AJ store.

Rating:

2.0

The restaurant dumpster was blocking the parking spaces making it impossible to properly return and park the truck.

Rating:

1.0

Im using Lugg from now on.

Rating:

3.0

The truck I was originally assigned was missing a metal bar to ensure the door could latch, the door wouldn’t have stayed closed. Thankfully another truck was available in the lot...

Rating:

3.0

Absolutely awful. The truck was so dirty, took a while for me to get my pin. Never ever again. If I do want a U-Haul, i will go talk to someone live instead of self help.

Rating:

5.0

Please note that the rental location is called AJ Pizza & Cheese Steak; It's not AZ, so it could be confusing; Thank you for making the necessary change;

Rating:

1.0

The trucks were parked behind the AZ Pizza place. No signs, and key compartment boxes hard to find from the truck location. Truck was covered with hanging trees. Not easy to read truck numbers. Had to call Uhaul agent before I could even get in to the truck. Delayed my whole experience by 30+ minutes.

Rating:

3.0

The pricing was not clear and I was overcharged on the protection that I had chose on the app

Rating:

1.0

No one available to address any issues at this location at time of pickup. Truck cab was extremely filthy; I reported and documented this issue at pickup. When I indicated that truck was not clean at drop off, your website automatically charged $25 for cleaning which required me to change my previous answer; I was not going to pay to clean the truck that was filthy when I picked it up. I will look for competitors next time I need to rent a truck.

Rating:

5.0

Because the representative that called me was rude when I called, because I wasn’t sure how to do the return properly. Asked why would I call his phone that late. Then proceeded to tell me to go in the website and find it myself. That was a frustrating ordeal after he hung up. Never again

Rating:

1.0

The self service system is BAD. The app doesn't even work. Days after I returned the vehicle, I got an email saying I need to return the truck. If the system worked as well as it should, I'd have uploaded all the necessary pictures in time and finished payment processing in time.

Rating:

4.0

The self-service process was very easy to follow.

Rating:

4.0

Billing and customer service reps were horrible

Rating:

5.0

Fill the gas! Was on E with the low fuel light on!

Rating:

2.0

The online systems (including the app) do not properly work - specially when dropping off.

Rating:

5.0

NA

Rating:

3.0

The parking availability was too limited.

Rating:

1.0

Parking lot was far too small for all the uhauls. Back parking lot smelled like urine. Instructions on app were not the same as what I needed to do. I was told to get the key out of a key box, but the code didn't work so I had to call. I was told that the code was for a llock on the back of the truck and the keys were inside. Then once I finally got in the truck, the front left tire was low on air and I had to fill it up myself. Truck was not swept out prior to pick up. The return process was equally complicated in trying to figure out where to park and where to put keys (in lock box or in back of truck).

Rating:

3.0

Convenient location. Just be aware parking is very tight

Rating:

2.0

I ordered a dolly and paid for a dolly that was not available. The truck was disgusting and the ac did not work. It blew warm air in 99 degree weather.

Rating:

1.0

Worst U-Haul Experience Ever. Never Again. Next time Will go with penske

Rating:

3.0

The truck was in the back of the shop, not the front and the photos of the "condition" were of a brand new truck so I had to take the time to dispute every photo and upload a new one. The location change also wasn't reflected in my account on the app only in the email update.

Rating:

1.0

Keys were not available, parking brake was an issue, truck was possibly leaking fuel.

Rating:

2.0

Getting my U-Haul was delayed an hour and a half. Had to get on the phone with support to get keys. The combination code was incorrect to retrieve keys. The lock I was supposed to use was found sitting on the driver seat inside the vehicle. Terrible experience picking up vehicle.