The 24/7 check in worked horribly. I rented the truck for 9:00 through 24/7 so that I could get it early. I even got a confirmation email with this time. When I went to location and tried to 24/7 check in, the website said I didn't have a rental until 10:00. Luckily the location was great and reached out to me and was accommodating. Otherwise my move would have been a disaster. Stressful experience for a feature that is supposed to make things easy. Location was nice.MICAH B.
Customer Reviews for AZ Drive Thru Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The return process is awful. After hours of moving furniture you request pictures etc... you cannot finish the return without all of there requirements. I believe there should be an easier process. The pick up was easy, truck was good.LARY A.
Great people! Great experience!CHRISTOPHER L.
El cliente no dejó un comentario.GAREY T.
The AC did NOT work in the truck. It's 113 degrees on the day I needed to move stuff and NO AC. MISERABLE. This location did not have other vehicles to choose from. Agent had me call U-Haul saying I should get a rate adjustment - did that and you guys did NOTHING. Rent me defective equipment and expect me to pay full price. BS. Worst U-Haul experience I've ever had.jeffrey C.
The guy was totally clueless...took 20 minutes to return the truck, and he never even looked at it...spent entire time watching him try to figure out his phone and computer. Bummer.Gregory J.
El cliente no dejó un comentario.David G.
You did greatALICIA B.
El cliente no dejó un comentario.Jami M.
The man in charge was very helpful.Eric O.
The person at you dealer has really no help. Would not let me pay cash after. I put my credit card down for the rental. Then when i asked can I pay cash I bring the truck back she said no. "We can't accept cash. None of us can. And uhaul is just a huge pain in my ass anyway." Then when brought the truck back she would not even go out side to check it in. When I gave he the keys I asked her what was the final bill. She said she did not know she would have to go check the miles. Then just looked at us and thank you have a good day. So I ended coming back ask her for the keys back so I can check everything in with my phone like it was after hours. I then dropped the key off in the drop box and left. I came in from Tucson AZ to help my brother move. I was tired and then I had to deal with this horrible customer service from the lady behind the counter. That doesn't even like Uhaul per what she said. I would like some kind of adjustment done on what I was changed. I will gladly pair at one of your competitors for better service. Please feel free to contact me at 520-870-0327. Gracias.Abraham H.
Great experience. Professional, efficient serviceEdwin P.
El cliente no dejó un comentario.Edwin H.
Tried to use the smart device check in which was pointless. They did the background check as we were trying to check in. We had a reservation but couldn't check in until a certain time. We still had to go inside to get the keys just to find out the place wasn't open. The whole point of the smart device check in was to avoid places closed. It causes our moving to be delayed by 2 hours. We winded up just having to use our friends truck to move and it took all dayRonald R.
One of the tires had only 20 psi; potentially dangerous.William H.
El cliente no dejó un comentario.Miguel S.
This is a simple truck rental location. Service was fast, easy and very friendly to work with.Vince W.
Although I had a confirmation, the representative could not find us in the system, and it took a long time to check out. In addition, they originally tried to charge us $60 more than what my original contract stated. The representative did not walk through the rental with us. The gas indicated on the contract did not reflect what was in the truck 9on the meter) and no one ever confirmed the mileage out. There was actually less gas than what the contract stated, and we put gas in to make the meter go above the mark it was at. In the end, they charged us for more gas at a higher rate than what we paid. While the truck was fine, I felt we were excessively charged for this rental, and do not recommend this location for future rentals.Nathaniel C.
El cliente no dejó un comentario.Kandice H.
El cliente no dejó un comentario.Ross B.
Lady at this location was fairly rude and not very helpful.Jacob H.
Office smelled like cigarettesLouise H.
El cliente no dejó un comentario.Bliss S.
El cliente no dejó un comentario.Antonio S.
Everything was great, I would definitely use uhaul again and tell a friend. Customer service was outstanding, thank you it made moving easier.lisa W.
El cliente no dejó un comentario.Anthony V.
El cliente no dejó un comentario.Dan F.
Nothing as far as the people who helped me in the office.Ewanda M.
El cliente no dejó un comentario.Tina Y.
El cliente no dejó un comentario.Tim C.
Great and very helpful professional staff. And answered all my questions.Lisa M.
El cliente no dejó un comentario.DON A.
El cliente no dejó un comentario.Lindsey C.
El cliente no dejó un comentario.Chris B.
Just a drop off location and not marked at all that it was a uHaul drop off point. No one was around. Had to complete the drop off using my cell phone. Fortunately I was able to do that, but it took about 15 minutes, when drop off should have only taken a few minutes. What if someone didn't have access to the internet to complete the dropoff?Brett M.
Train people in these placed on how to use the system, everything was done online previously and should have take at most no longer than 15 minutesErin M.
El cliente no dejó un comentario.Brandon S.
El cliente no dejó un comentario.Marvin D.
El cliente no dejó un comentario.Marianne M.
This location has such excellent customer service. I also am renting a storage unit at this time. Keep up the professional service there!Teresa G.
The staff and management are first rate and are second to none!David L.
El cliente no dejó un comentario.Ashley R.
El cliente no dejó un comentario.Brian D.
One of the most unfriendly humans I've come across in awhile. Had to pull the printer out of a trash bag to print a receipt.Eric O.
El cliente no dejó un comentario.Sonia S.
U-Haul representatives were extremely cordial and professional in all facets of the rental process.David L.
The Manager There was Amazing She stayed open for-me until I got there which was really nice I had to move my family to a new location yesterday was the deadline and she really made it nice and easy got the truck and moved everything in one load thank you U-Haul I'm so gratefulMichael D.
El cliente no dejó un comentario.Terence I.
El cliente no dejó un comentario.carl B.
staff was courteous and very friendlyGiulio G.
El cliente no dejó un comentario.AMY D.
Nothing but keep up the excellent service.Sarita P.
El cliente no dejó un comentario.CAROL S.
Turned on AC and pieces of glass came flying out at me, glass all over floor and in the air ventsReid D.
El cliente no dejó un comentario.steve A.
Renting was fast and easy. Owner of this location was very friendly and informative.Adrienne B.
The staff was professional and niceGlenna M.
the whole process was fast, efficient, and professional. GraciasGeorge B.
Everything was good. Miss Bernice ( I believe that was her name :-) Explained everything well and was very kind.