Customer Reviews for AST Pitstop LLC
(U-Haul Neighborhood Dealer)

471 reviews

517 E Redlands Bl   Redlands, CA 92373
(Located Next to Cucas, Across from yum yum doughnut)

(909) 748-1510

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 748-1510

517 E Redlands Bl
Redlands, CA 92373
(Located Next to Cucas, Across from yum yum doughnut)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you.

Erlinda C Fuentes 
Rating:
5.0

Great service!

Alonso Martinez 
Rating:
5.0

Thank you

hany gabriel 
Rating:
5.0

Thank you very much for your Great Service Customer you have.. Thank you

edwardo gonzalez 
Rating:
5.0

Amazing customer service from Junior! Thank you for all of your help.

Susan Burdick 
Rating:
5.0

Thank you very much for your great Customer Service.. You Guys are the BEST.. Thank you

edwardo gonzalez 
Rating:
5.0

Great U-haul pick up location. Fast and efficient check in and drop off. Extremely friendly staff. Everyone was welcoming and friendly with nice smiles. And it's a very clean garage and mechanic shop that I might possibly return to for business if I am ever in the need of car repairs or oil changes. 

Karlie Miller 
Rating:
3.0

Moving day is hectic and stressful as is and not being able to rent the Uhaul truck as planned was an added inconvenience to the situation. Extremely frustrating.

Noah Lim 
Rating:
5.0

Fast and easy

Samuel Jones 
Rating:
5.0

Thank you Pitstop for your Great Customer Service..Excellent place to rent a Uhaul.. Thank you

edwardo gonzalez 
Rating:
5.0

Excellent Customer Service.. the Best place to rent a U-haul .. Recommend it 100%..thank you very much.. see you soon

edwardo gonzalez 
Rating:
5.0

Extremely good customer service, they went above and beyond what I expected.

Darrick Gatling 
Rating:
5.0

The guy that helped me was friendly and welcoming. I reserved online and was not sent to the big U-Haul location so service was much quicker than I have had in the past.

Melanie Harlow 
Rating:
5.0

Literally the easiest rental process ever. Great location and Junior was so helpful. I would definitely go here for my next rental needs

DORIS ONTIVEROS 
Rating:
5.0

Excellent Place to Rent a Uhaul..Best Customer Service Pitstop in Redlands is the Place.. Thank you Very Much

edwardo gonzalez 
Rating:
5.0

Customer did not leave a comment.

BRIAN HAYES 
Rating:
5.0

The Best..The Best place to Rent a U-haul.. Excellent People.. If you want to Rent a U-haul AST Pitstop In Redlands is the Right Place to do it.. Thank You very Much

edwardo gonzalez 
Rating:
5.0

Great service, easy transaction, and nice equipment. we will definitely rent from here again in the future. Thank you

Alicia Rusk 
Rating:
5.0

Customer experience was the best that I’ve ever been to with haul. They took care of me and saved me money because doing the in line app had me paying 100.00 over what I needed to and the guy at this place redid my order and I love that he was thinking about the customer and not gauging me. Highly recommend. Very convenient location too

Victoria Marshall 
Rating:
5.0

The Best Customer Service.. The Best Place to Rent a Haul.. Thank you Very Much

edwardo gonzalez 
Rating:
5.0

Excellent Place to rent a Uhaul.. Thank you very much

edwardo gonzalez 
Rating:
5.0

I’m happy with my experience

Andrew Sauza 
Rating:
5.0

Had a great experience! Quick in and out!

Jennifer McDuffee 
Rating:
5.0

Customer did not leave a comment.

Sarah Castanon 
Rating:
3.0

I turned in the vehicle and still have not received my refund

Courtney Hebert 
Rating:
4.0

All I needed was a pickup. It was ready for me when I came, and the return was smooth. ‘Junior’ made the entire process effortless. Very satisfied customer!

Geir Frivold 
Rating:
5.0

Place was hard to find, nerd bigger signs

Juanita Alcaraz 
Rating:
5.0

Customer did not leave a comment.

Rodolfo Armando Alegria Guardado 
Rating:
5.0

Nothing to improve. You guys are awesome!

Sandra Skinner 
Rating:
5.0

Junior was the employee that helped me at the AST and he was so friendly and easy to work with. Highly recommend.

Jennifer Hayhurst 
Rating:
5.0

Everyone was very professional and accommodating. Highly recommend this location!

kim katalin 
Rating:
5.0

The guy who gave me the truck was very kind and professional.

shelley bowers 
Rating:
5.0

No need to improve Jr was very accommodating and knowledgeable of the rental process as well as the return .. Made it fast and seamless! Thank you !!

Vicki Vego 
Rating:
5.0

Customer did not leave a comment.

Valerie Lopez 
Rating:
4.0

Customer did not leave a comment.

Janki Shah 
Rating:
5.0

The gentleman that dealt with me was fantastic. Very pleasant, helpful and thorough. Although the facility has a workshop, the technicians were not upset by the truck and Tralee blocking access to the shop for a few minutes

Ian Howia 
Rating:
5.0

Very Friendly staff. Easy in and out. Thank you

Timothy Lafever 
Rating:
5.0

Customer did not leave a comment.

Thomas Gates 
Rating:
5.0

The trailer could have been swept out a little better, but other than that it was well worth the money. The employees were helpful.

Joseph Figueroa 
Rating:
5.0

Moving is already stressful and this location eased my mind!

Priscilla Moran 
Rating:
5.0

Customer did not leave a comment.

Ridge Burns 
Rating:
4.0

Customer did not leave a comment.

JoeAnne Griffin 
Rating:
5.0

Customer did not leave a comment.

Alexander Smithee 
Rating:
5.0

I can't think of anything that would improve the service provided. The staff is 10x more helpful than any other rental shop I've been to. Outstanding.

Phil Baldridge 
Rating:
5.0

Customer did not leave a comment.

KRISTEN BAILEY 
Rating:
5.0

Pick up and drop off was super easy. Person at desk was friendly and helpful Would recommend to other people

Edward Carlson 
Rating:
3.0

Customer did not leave a comment.

Saeid Mohebbi 
Rating:
5.0

Customer did not leave a comment.

Grace Johnson 
Rating:
5.0

Customer did not leave a comment.

phirath hou 
Rating:
5.0

Customer did not leave a comment.

Jocelyne Aranda 
Rating:
5.0

Gentleman that helped me was fantastic. I think his name was Junior. Thank you.

DANIEL JOHN LITTLE 
Rating:
5.0

Customer did not leave a comment.

Dennis Douglas 
Rating:
5.0

Customer did not leave a comment.

RAQUEL ROSALES 
Rating:
4.0

Easy process to reserve, and easy return after hours. No issues.

Michelle Vizcarra 
Rating:
5.0

So much more helpful and better customer service than the Uhaul center in Redlands

Jacob Michel 
Rating:
5.0

Customer did not leave a comment.

David Osewalt 
Rating:
5.0

Junior was very helpful. Thank you

Dennis Braga 
Rating:
4.0

Customer did not leave a comment.

ROBERT DOBBINS 
Rating:
3.0

Customer did not leave a comment.

Daniel Jones 
Rating:
1.0

Horrible experience. Customer service was horrible, they made a mistake and still charged me when they said they wouldn’t.

Kendra Calvin 
Rating:
5.0

Customer did not leave a comment.

SANDRA JONES 
Rating:
3.0

Called and stated would be returning the later due to having finish unloading the truck myself after my girlfriend back was hurting. Returned the truck at 4:45 pm. I handed over the keys after parking the vehicle. Then I get a charge for 57 dollars and another charge for 30$ for not paying the charge of 57 dollars in 7 days, which I didnt know I had until an email couple days later. Would have been nice to know when I dropped the truck off I would have another charge and then to be charged 14 dollars and Im not even driving the van for coverage is ridiculous. It will make me think twice using uhaul again

Carson Brooks 
Rating:
4.0

Customer did not leave a comment.

Alma Soto 
Rating:
1.0

The website was horrible it over an hour to self rent and self return failed. Very bad experience. I read on a time schedule before my storage was closing soon.

Albert Ventura 
Rating:
5.0

Customer did not leave a comment.

Daniel Borell 
Rating:
5.0

We did a night return. Did not see or meet anyone. Online person was best help on return!! Thanks much see you again soon!!!!

louis peter jr spooner 
Rating:
5.0

I was extremely happy with my experience. The person who helped me was awesome. Would rent here again.

robert cappasola 
Rating:
5.0

Customer did not leave a comment.

DAVID THOMAS 
Rating:
3.0

Customer did not leave a comment.

Lina Davis 
Rating:
5.0

Just hoping I get my gas credit!

oliivia navarro 
Rating:
5.0

Best customer service here! Every time!

Jones Waworuntu 
Rating:
5.0

The staff made it so easy I felt like I was stealing their time. Thanks again!

Philip Baldridge 
Rating:
5.0

The UHaul app is pretty spotty. The locations was great

Mitchell Suchecki 
Rating:
5.0

Very polite gentleman

Teresa Jones 
Rating:
5.0

Customer did not leave a comment.

Renee solano 
Rating:
5.0

Nothing. Had a Great experience

irene rael 
Rating:
5.0

Customer did not leave a comment.

Cory Anderson 
Rating:
5.0

Super easy. Truck was new, very powerful. Very positive experience renting and returning.

Brent Mason 
Rating:
3.0

Customer did not leave a comment.

Robert Clemens 
Rating:
5.0

Open early

Arnold Payne 
Rating:
5.0

JR. WAS AWESOME - EXTREMELY COURTEOUS & HELPFUL WOULD DEFINITELY USE AGAIN - THNX

juan leon 
Rating:
3.0

No one was there despite being there during normal business hours.

Douglas Venturini 
Rating:
5.0

You guys are just amazing God bless thank you.

Paushida Zafar 
Rating:
5.0

Thank you, excellent customer service.

Giuseppe Siino 
Rating:
5.0

I love these friendly local uhaul shops. They are much more convenient than the bigger ones.

Ting Chen 
Rating:
5.0

Junior was an excellent representative. Very friendly, efficient and courteous.

Jeffrey Kreidel 
Rating:
4.0

This does not reflect this location but based on my experience, the information I received with the pickup location had the wrong phone number. Other than that; our experience was very pleasant.

joyce cayetamo 
Rating:
3.0

I had no issues but my reservation was quite short.

Leah Ferreira 
Rating:
5.0

Front desk guy was awesome! Thanks for the fast and easy help and will def come back and use your guys services.

Christopher Estrada 
Rating:
5.0

Customer did not leave a comment.

harold crook 
Rating:
5.0

Customer did not leave a comment.

TATIANA MC NEIL 
Rating:
5.0

Customer did not leave a comment.

John Weekley 
Rating:
5.0

This was easy and very convenient for us. The employees were very nice and helpful.

Barry Woodward 
Rating:
5.0

Customer did not leave a comment.

VALENTE DELAROSA 
Rating:
5.0

I have rented there twice and gotten very good service.

Kevin McCawley 
Rating:
5.0

Excellent customer service! Very professional, helpful and friendly.

Thomas Gates 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA VILLEGAS 
Rating:
5.0

Customer did not leave a comment.

Anthony Castillo 
Rating:
5.0

Customer did not leave a comment.

bernadine irwin 
Rating:
5.0

Customer did not leave a comment.

Heidi Otterman 
No reviews have been submitted for this location.

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