Customer Reviews for ASAP Auto & Storage
(U-Haul Neighborhood Dealer)

754 reviews

112 16th St   Wheeling, WV 26003

(304) 232-1963

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 232-1963

112 16th St
Wheeling, WV 26003

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

There was a greasy spot on the deck inside the trailer. I cleaned with degreaser before I loaded my household goods. However, I slid and pulled my groin prior to cleaning. Previous renters should be charged and I should be credited. I don't blame ASAP because it looked clean . Regardless, the people at ASAP were very helpful in set-up and getting me on the road. I will use again.

James H. 
Rating:
5.0

Everything went smoothly. No complaints.

kelly P. 
Rating:
3.0

Nothing

melissa W. 
Rating:
5.0

Very courteous nd helpful

Mumtaz I. 
Rating:
3.0

The location was clean but was very tight due to being at a mechanic shop. The truck I rented was in a different lot that was very small. I could not pull out location forward but needed to back up entire way into a busy street. Other than that, very easy process.

Blake H. 
Rating:
4.0

Customer did not leave a comment.

Rex L. 
Rating:
3.0

I was told the gas tank was on a 1/4 tank , it was not . It was 1/8 tank and I have pictures with the odometer and gas gauge together. I think it was very unfair and i spent money because of someone's mistake or the gas was stolen. The radio did not work! The check engine light was on the entire time.

David C. 
Rating:
3.0

Customer did not leave a comment.

Lavern R. 
Rating:
5.0

To improve for the next customer, maybe you could be sure to let the customer know if any equipment such as a dolly comes with the truck or not and possibly have a different spot or a better spot for the trucks to make it easier to get them out as for getting the trucks out maybe you could do what I have seen other U-Haul places do which is right before the customer comes, go ahead and have somebody pull the truck out for them so that it is ready to go

bobbie C. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

troy L. 
Rating:
3.0

The gentleman who assisted me (Ricky?) was wonderful at hook up and return. Great service. Thank you.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Rocco B. 
Rating:
3.0

To make sure all marks on truck is marked from previous user

Briana W. 
Rating:
5.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

Customer did not leave a comment.

David Ross Jr H. 
Rating:
5.0

Larry and Ricky really do a great job by taking care of their customers their is about a half dozen churches use that location and we are all satisfied with there service.

HOPE C. 
Rating:
4.0

Quick, helpful staff. Will rent there again.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

DON D. 
Rating:
2.0

Run down in sketchy neighborhood. Guy smoking dope behind equipment, broken up retaining wall.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

No need to change anything.

norbert K. 
Rating:
5.0

Larry and Ricky was great at wheeling location

HOPE C. 
Rating:
3.0

The heater knob was broken, unable to turn heat on and it was 24° out.

Ashly B. 
Rating:
4.0

Customer did not leave a comment.

Beth K. 
Rating:
3.0

Customer did not leave a comment.

Russ G. 
Rating:
5.0

Customer did not leave a comment.

HOPE C. 
Rating:
5.0

Customer did not leave a comment.

Amylynn C. 
Rating:
5.0

Customer did not leave a comment.

Ted W. 
Rating:
5.0

Service was excellent. The Gentleman that assist me at the counter was very helpful. I believe he is the Owner of ASAP. I explained to him that I was in the process of assisting my daughter and her family due to the closing of their home. He was excellent. I will definitely recommend ASAP in the future. Again Thank You ASAP for making a stressful situation into a very easy process. I will be returning within the next month to help move them into their new home.

Philo M. 
Rating:
4.0

Customer did not leave a comment.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

Claude C. 
Rating:
5.0

Customer did not leave a comment.

Kiera K. 
Rating:
5.0

Very easy to reserve the uhaul online. The gentleman at ASAP were friendly and very accommodating. The uhaul was very clean.

Robert J. 
Rating:
5.0

Larry is great could not ask for any better service went beyond his way to take care of the church.

HOPE C. 
Rating:
4.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Very pleased overall

Dave W. 
Rating:
5.0

Very helpful. Location was part of a mechanic garage so a little different than pickup location but still very helpful during an unexpected stop.

John S. 
Rating:
5.0

Nothing really - I have already rented another vehicle for later this month!

Deno E. 
Rating:
5.0

Larry was very pleasant to deal with .Our church really appreciates him taking care of all our needs .

HOPE C. 
Rating:
4.0

Customer did not leave a comment.

Angela H. 
Rating:
4.0

Customer did not leave a comment.

Nick H. 
Rating:
5.0

Customer did not leave a comment.

Tamica F. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

I left the truck in the parking lot and left the keys in the box. From what I could see the place was fine.

Leif G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Great place to rent from, no complaints or improvements needed.

jack B. 
Rating:
1.0

Dropped trailer off and for 2 weeks they said they could not find it. I was on the phone multiple times with uhaul trying to remedy the situation. Finally I had to drive back to the drop off location, take pictures of the trailer and send them to uhaul to prove that I dropped I off where I said I did

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Lora K. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

ALBERT A. 
Rating:
3.0

I had a lot of issues with doing the self check in.

Christine C. 
Rating:
5.0

This location had units that I couldn't find that other U-Hauls, I rented a car carrier it' was clean no issues or problems. Guys were very helpful hooking it to my truck helping me unload and spotting me into a parking location. Thanks definitely recommend

robert J. 
Rating:
4.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Back of truck was dirty and floor was very sticky, had to mop it out so I wouldn't track whatever was spilled in back of truck into my house

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

bobbi B. 
Rating:
5.0

only thing wasnt gappy with is it was suspposed to be a 24/7 and they had for counter pick up enfed up calling the customer service it was irritating to go through all that hassle

matthew H. 
Rating:
4.0

With a mobile pickup have a pre checking so when your there you don't have to Wait on verification

Matthew Y. 
Rating:
3.0

Customer did not leave a comment.

Valadev D. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
3.0

It was fine

roshan T. 
Rating:
5.0

U-Haul truck should have been on full gas tank when I picked it up. Was just over half. Unable to fill to exact previous amount. Judgement call and was charged extra when I felt tank was at pickup level

Jennifer J. 
Rating:
4.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

Rita S. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

So good to customer

esther C. 
Rating:
3.0

Customer did not leave a comment.

marianne C. 
Rating:
1.0

The truck was disgusting. It broke down with in the first mile. They didn't have the furniture pads I needed. The truck shook at highway speeds like it was going to fall apart. Very disappointed in U-Haul

Andrew H. 
Rating:
2.0

Location is trashed and there is really no available space to return the uhaul.

Jenifer B. 
Rating:
5.0

Customer did not leave a comment.

karen T. 
Rating:
4.0

Customer did not leave a comment.

Jenna H. 
Rating:
5.0

Absolutely! Thanks Larry!

Sherri K. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Diana O. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Very smooth with the locations. Great job.

Serafina S. 
Rating:
2.0

No help unhitching trailer.

R Curtis B. 
Rating:
2.0

Have equipment for moving.

Eugene W. 
Rating:
5.0

Great experience; no issues at all. Thank you.

Kristy W. 
Rating:
1.0

26' truck and the back was not cleaned out from the prior person. I had to broom out the entire hauling area to try to clean up a little. I will NEVER rent from this location again. And if I have a different option other than U-Haul I will definitely use it. Horrible experience !! Don't rent from ASAP

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
3.0

The 6x12 dual-axle trailer I rented was in very good condition and towed as good as any trailer I've ever pulled. Thank you.

Jerald L H. 
Rating:
1.0

It was horrible and I'm very upset about it, there was a consistent grinding when accelerating, and the suspension was very poor when dealing with the highway so I did not feel comfortable driving it to the location after going about halfway and ended up loading up my fiancé's car and then driving it back to return since they would charge an extra $20 if it was late, the roadside assistance just bounced me back and forth and then "made a note" but I was still charged a whopping ~$138 plus the $17 in gas for a very poor uhaul with rusted seat bolts, rusted steering column, and rusted rims that drove poorly on the highway. No one has reached out to contact me about this because seemingly no one cares, they've got their money after all. TL:DR; horrible experience, complete waste of money, will never willingly rent from them again.

Levi C. 
Rating:
5.0

With my experience everything was smooth and quick and thorough. I can't say what could be improved with my experience. The employee was friendly and did a very satisfactory job

MONIQUE W. 
Rating:
5.0

Considering that my boyfriend is a Marshall County sheriff's officer maybe not have your trucks smell like weed that would be great

Ashley M. 
Rating:
3.0

Phone check in was a hassle to begin with. The agent Sarah who was assisting me via chat left me waiting without telling me I was approved . I waited approximately 40 minutes before calling and getting assistance. The truck was dirty with blankets strewn around ((I have pictures) and the appliance dolly I requested wasn't on board. I was still charged for a dolly.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Zoe B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Jackie P. 
Rating:
5.0

Customer did not leave a comment.

FREDA P. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
3.0

When equipment is requested & paid for: Dolly, blankets, etc. it should be in the back of the truck. Especially when the pickup place is closed :).

Amber D. 
Rating:
3.0

The rates were a little high especially when when I brought the van back with even more gas then I received it with.

William C. 
Rating:
3.0

no comment

Donna I. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top