Customer Reviews for AR Rentals
(U-Haul Neighborhood Dealer)

78 reviews

2453 E Main St   Mesa, AZ 85213

(480) 787-5055

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 11 am

Services at this Location:

Contact Us

(480) 787-5055

2453 E Main St
Mesa, AZ 85213

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 7 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DOMONIQUE W. 
Rating:
5.0

I was hoping that AR Rentals would not have their gates locked preventing after hours drop off.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

DIANA G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
5.0

Fantastic experience! Machines worked perfectly. Proper maintenance on the Truck / Trailer & + will be back

Sam Y. 
Rating:
5.0

Customer did not leave a comment.

SHAUNDRA C. 
Rating:
5.0

Customer did not leave a comment.

ALISON L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

I worked with the owner directly. He's a stand up guy and will be the only place I pick up a uhaul from next time I need one!

ANDREW T. 
Rating:
3.0

Be available at the confirmed appointment time.

TIMOTHY O. 
Rating:
5.0

The staff was very helpful. She was knowledgeable and friendly.

KAREN K. 
Rating:
5.0

Excellent drop off procedure

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

RHONDA E. 
Rating:
5.0

Customer did not leave a comment.

CHYANNE L. 
Rating:
1.0

Customer did not leave a comment.

CHARITY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Office was closed at time of drop off however there was a key drop box to use.

David H. 
Rating:
3.0

Place handled various rentals and only one attendant. Easy to get in and out. Very friendly lady behind the counter.

DEAN A. 
Rating:
5.0

Honestly this guy is amazing he was there and even stayed open so I can get the truck . If it wasn't for him I wish I knew his name but when I looked at him i just thought big daddy Santa clause. I would of lost all my stuff in the apartment that was my last day to get everything out I went to over 4 location called 15 places he was the only one that was willing to wait for me. Thank you so so so much its people like u that give me hope...

CAROLIN P. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY O. 
Rating:
5.0

Customer did not leave a comment.

LOANN R. 
Rating:
4.0

Very pleasant and responsive staff. Made my trip very pleasant. They were polite and very helpful, a pleasure to do business with.

TRUDY E. 
Rating:
2.0

One of the trailer tires had a bulge in the tread and I brought this to the attention of the representative and he told me he would write it down in the contract and I would get an updated one emailed to me. I was given equipment that was unsafe for a trip from one city to the next, but for a 1200 mile trip it was even worse. I never received an email with the updated contract and when I tried to get in touch with uhaul roadside assistance, that I PAID for along with the safe move, I tried to call roadside assistance and was on hold for hours multiple times, I would hate to be stuck on the side of the road and have to sit through that, so I was forced to drive on an unsafe trailer tire for my whole trip.

VINAY B. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Customer did not leave a comment.

Judith J. 
Rating:
5.0

The staff was so helpful.

SUSAN Y. 
Rating:
5.0

It would be difficult to improve this location, the staff was nice and helpful. The trailer I borrowed was clean and ready to go when I showed up so I was in and out quite fast. If I need anything from uhaul again I'll definitely be going to this location again.

EMMANUEL M. 
Rating:
3.0

Customer did not leave a comment.

ROn H. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Excellent location!! They went out of my way to ensure I was well taken care of. I love independent locations like this one because they take customer service very seriously being a small business, and the lines are so much shorter than at the corporate stores! Thank you to the team at AR Rentals for all your help and for providing a breath of fresh air during this absolutely stressful move.

Taylor R. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Excellent customer service!

STAR C. 
Rating:
5.0

Alex, Was very nice and helpful. Also the women was very nice 😊

EDWARD N. 
Rating:
5.0

Very helpful and so nice and welcoming.

Edwin E. 
Rating:
5.0

Great person on your team there

STACY C. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Very friendly and helpful. Best experience with Uhaul yet!

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA L. 
Rating:
5.0

You know what Someone else might have a different experience and opinion, but for me it was perfect. the guy that took care of me that runs that place there' He got me in-and-out really quick, I was on my way in no time. I was running late so it was very convenient. Thank you

RAY S. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

They were extremely friendly and helpful!

HELEN K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

Theron S. 
Rating:
5.0

Fantastic. Woman was super nice and helpful.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

LOU RAINEY B. 
Rating:
5.0

Customer did not leave a comment.

Thomas I. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

U-haul changed my requested drop off location due to excessive inventory at my preferred Tempe location. Although the new location was fine, it was not as convenient. My preferred location was near Arizona State University and I expect I was sent to an alternatie location to avoid U-haul personnel having to relocate inventory. This was irritating in what was otherwise an excellent experience.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Same as last comment. The man at the desk was helpful with listening to my complaints and telling me what to do next.

MAURY H. 
Rating:
5.0

Customer did not leave a comment.

MAXWELL F. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Original drop off was flooded and I did not receive notification. Alex was very helpful, and even followed up when my receipt did not come through.

PEGGY A. 
Rating:
5.0

Customer did not leave a comment.

KIM H. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL L. 
Rating:
5.0

Customer did not leave a comment.

EUSEBIO R. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

this location was fantastic and had trailer ready and was very helpful and the process was quick and fantastic! highly recommend

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

TAMMY K. 
Rating:
5.0

Everything worked out great and when I needed it for a extra day it wasn't a problem

EDWARD F. 
Rating:
4.0

Now that my trip is over you are trying to charge me $32 for 1 mile over even though I returned the truck 1 day early and this was my 3rd rental in 45 days. Not much of a reason to give a positive review

ROBERT K. 
Rating:
5.0

Excellent service

STEVEN C. 
Rating:
3.0

Customer did not leave a comment.

steven C. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

DONNA K. 
Rating:
5.0

Wonderful customer service. Very friendly and accommodating during our stressful move. I would definitely recommend them.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
4.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
2.0

The truck was dirty (we found wrappers and crumbs, dirty windows inside and out, etc) and it smelled extremely strongly of smoke. I literally spent hours cleaning it myself and had to leave my ozone air purifier in the truck for 2 days to get rid of the smell. Definitely worrying, especially during Covid.

MIQUEAS S. 
Rating:
5.0

Customer did not leave a comment.

JULIA W. 
Rating:
1.0

Truck was not available at designated pick up location. No one bothered to call me that it had not arrived. No option given initially other than driving an hour away for truck. My brother-in-law had to get involved because counter person was not willing to even call the manager. He spoke with manager who offered a smaller truck. I ended up with having to leave behind some of my possessions. Only given a $50 return for their lack of customer service

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

very helpful and knowledgeable.

TODD NORMAN W. 
Rating:
5.0

Nothing they did a wonderful job thank you

CYNTHIA H. 
No reviews have been submitted for this location.

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